Job Title: Director of Resident ExperienceLocation: Washington D.C.Employment Type: Full-Time Salary Range: $75,000 - $90,000Department: Activities
About Us:
Maplewood Senior Living, is a leading operator of premier senior living communities across 5 states and Washington, D.C., featuring two distinguished brands: Maplewood and Inspir. Known nationally for innovation in the senior living space, Maplewood is a growing company dedicated to excellence in care, offering personalized and thoughtful services in independent living, assisted living and memory care.
Our success is built on a foundation of personalized, compassionate care and communities designed to enrich the quality of life for our residents. We foster a dynamic and supportive work environment that empowers our teams to excel, inspire, and make a meaningful impact every day. If you are a passionate about driving growth and innovation in senior living, Maplewood offers the opportunity to be part of a forward-thinking organization that values your expertise. Join us and help shape the future of senior living!
Overview:
The Director of Resident Experience is a key member of the department head team and is responsible for leading, developing, coordinating, and implementing activities, programs and events that optimize quality of life for our residents, enhance health and wellbeing and promote social connection and engagement. The Director of Resident Experience incorporates social, physical, cognitive, emotional, spiritual, and purposeful activities and programs to meet the comprehensive and multidimensional needs and interests of our residents. At Inspir, we build our 9 Essential Elements of Wellbeing which include: Engagement, Purpose, Movement + Mobility, Art + Music, Belonging, Family, Brain Health, Nature and Laughter into our Experience programs.
Key Responsibilities:
Responsible for developing and executing activities, events, programs, trips and other experiences, while maintaining high standards and being a face of the Inspir brand.Fosters a culture of collaboration, innovation, and excellence in lifestyle programming for all residents.Hires, trains, schedules, supervises, directs and evaluates Experience Associates.Completes monthly schedule for all Experience associates in UKG to budgeted shift requirements.Attends all necessary meetings including daily standups, weekly Department Head Meetings, monthly All-Associate Meetings, and bi-weekly Lifestyle Director meetings facilitated by home office.Collaborates with GM and HR on any necessary progressive discipline actions.Ensures all supplies are neatly organized and inventory is tracked.Works with vendors to coordinate and host elevated and exceptional programs for residents, families and staffCollaborates with other department heads to coordinate and manage Dining Committee Meetings, and Resident Council.Leads programming and scheduling all entertainment, recreational, and social activities. Establishes and maintains the standard of the social environment in the community.
Serves as the main host for events, making announcements, and ensuring resident and family satisfaction. Is accessible and approachable to residents and families, solving problems, and managing conflicts.Designs and implements high quality monthly program calendars tailored to residents' abilities, interests, hobbies, religions, and desired experiences.Ensures programs, events and activities align with Inspir’s 9 Lifestyle Elements.Plans special events and family gatherings.Collaborates with other Directors to ensure the recreational and social needs of all residents are addressed.In coordination with the Culinary Service Director, ensures proper nutrition, snacks and hydration are provided throughout the day as part of a healthy lifestyle.Holds a monthly Activity Committee Meeting to provide residents an opportunity to give input into the monthly calendar of events.Meets with residents and families to identify resident interests, resolve concerns, and develop meaningful relationships.Monitors the response and/or review/evaluate the response to the programs and determine if the activities meet the assed needs of each resident.Ensures annual Inspir themed programming has been included on monthly calendar and is being held.Develops intergenerational programs and a pet therapy program.Participates in and contributes to tracking meetings, family meetings and case conferences as necessary.Ensures all new Experience associates are properly orientation and trained and continue to receive appropriate training and support to optimize their ability to work with our resident population.Ensures monthly in-service education, including dementia training, is provided to all Experience Associates’Develops and implements intergenerational program with local organizations, schools and clubs.Develops and implements a volunteer pet therapy program that follow all state and local government rules regarding pets.Participates in marketing and communication efforts including owning digital signage.Participates in tours and other sales efforts as appropriate.Develops and distribute monthly, weekly and daily calendars and newsletters digitally and in print.Establishes and maintains relationships with relevant community agencies, cultural and academic institutions, religious organizations, and healthcare groups.
What we are Looking For:
Bachelor's degree in recreation, occupational therapy, gerontology, or a related field preferred.Minimum of 3 years of experience in a leadership role overseeing lifestyle programs or social, recreational and entertainment activities in the senior living industry or hospitality, tourism or similar. Stage experience and presence is a plus.Extrovert personality, quick and critical thinking, wit, personable nature, articulate, service-oriented, and professional appearance.Strong knowledge of therapeutic recreation principles and best practices.Proven experience in program development, implementation, and evaluation.Excellent leadership, management, supervisory, communication, and collaboration skills.Proficiency in using technology platforms such as MS Word, Excel, Publisher, Teams, and creative software.Alli Technology Suite experience preferredValid driver's license with a good driving recordDemonstrates strong leadership, communication, and teamwork skills.Demonstrates excellent organization and time management skills.Ensures all Experience programs meet Inspir quality standards.Collaborates with Maplewood Home Office leadership and other to implement established best practices in Lifestyle ProgrammingAbility to maintain monthly budget.
Why You’ll Love Working With Us:
Innovative Culture: We are a group of smart, forward-thinking and compassionate pros dedicated to enhancing the lives of our residents through service excellence, creative and meaningful programs and continuous innovation.HEART: We recognize Humor, Empathy, Autonomy, Respect and Trust as core values that guide our work.Growth Opportunities: We promote and foster career development and continuous learning.Work-Life Balance: We value autonomy, flexibility and a family-friendly supportive workplace.Competitive Comp and Benefits: We offer a competitive compensation package, bonus, health insurance, 401K with match, paid time off, and more. Inspir believes in rewarding top talent and dedication, depending upon years of experience and commitment to the company. Inspir strives for transparency, reviewing pay periodically, to be the industry leader in recruiting talent like you!
EEO: Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)