Primo Brands is a leading branded beverage company in North America with a focus on healthy hydration. We are proud to offer an extensive and iconic portfolio of highly recognizable, sustainably sourced, and conveniently packaged branded beverages distributed across more than 150,000 retail outlets. Job DescriptionPrimo Brands is seeking an IT Regional Field Service Technician, reporting to the Senior End User Support Manager. This person will provide on-site technical support and services to end-users and clients within a designated geographic region. They will reduce security risk, enforce policies, coordinate testing, remediation, and collaborate with the Enterprise IT teams to uphold the existing security framework and integrate essential security elements and software. This role involves troubleshooting, repairing, and maintaining information systems and technology infrastructure to ensure optimal performance and minimal downtime.Key responsibilities include but are not limited to the following:
•In an agile environment where operational efficiency and safety are the driving forces to provide exceptional products to our consumers, the IT Regional Field Service Technician performs a critical role in ensuring availability, that our systems are both secure and resilient. As a North American company, it is imperative that we maintain the highest level of confidence in our brand, systems, and infrastructure. This key role is essential to both short- and long-term company goals and objectives.
•Remote and On-Site Support: Provide remote support utilizing remote desktop tools and communication software to end-users and clients, including hardware and software troubleshooting, installations, and configurations. Onsite support is required if all remote mitigating steps cannot provide a resolution.
•Hardware Maintenance: Perform routine maintenance, upgrades, and repairs on computer systems, servers, networking equipment, and peripherals.
•Software Support: Assist with software installations, updates, and resolving software-related issues. May involve providing training to end-users.
•Application Packaging: Process incoming application packaging requests using PSAppDeploy Toolkit. Work with internal teams to establish requirements and packaging configurations as needed. Work with vendors & vendor documentation to ensure applications are packaged to be deployed as Zero-Touch in an Intune environment.
•Network Support: Assist and collaborate with Network Team to troubleshoot and resolve network connectivity issues, ensuring that LAN/WAN systems are functioning correctly.
•Documentation: Maintain accurate records of service requests, repairs, and equipment inventory. Document solutions and procedures for future reference.
•Customer Interaction: Communicate effectively with clients to understand their technical needs and provide timely updates on service requests. Leverage tools such as but not limited to Azure AD, Intune, and Service Now to efficiently resolve technical issues.
•Compliance: Ensure that all IT activities comply with company policies, security standards, and regulatory requirements.
•Travel: Travel within the designated region to various client locations for on-site support. Overnight travel may be required.
•Emergency Response: Be available for on-call and emergency support as needed to address critical technical issues outside regular business hours.
•Results driven with a clear understanding of protecting infrastructure, systems, applications, data, and users against known and unknown threats.
•Customer oriented and able to effectively deliver effective cyber security compliance for the company.QualificationsKey qualifications include:
•Education: A degree or diploma in Information Technology, Computer Science, or a related field is preferred. Relevant certifications are a plus.
•Experience: 5+ years previous experience in IT support, field service, or a related role is often required. Familiarity with specific technologies and systems:
oApplication packaging, Intune, and Company Portal.
oKnowledge of Power Automate and Power Apps a plus.
oExperience with using tools such as Azure AD, Intune, and Service Now.
•Technical Skills: Proficiency in troubleshooting hardware and software issues, familiarity with various operating systems, and networking knowledge is a plus.
•Communication Skills: Strong interpersonal and communication skills to interact effectively with clients and colleagues.
•Problem-Solving: Ability to analyze and resolve complex technical problems in a timely manner.
•Customer Service: A customer-focused approach to providing technical support and ensuring client satisfaction.
•Flexibility: Willingness to travel, work outside regular hours, and adapt to changing technology and client needs.Pay Range: $70,762 -$85,038. This role is eligible for an annual bonus.Salary Range Disclaimer:
The salary range provided for this position is an approximation based on market research, internal compensation data and the candidate’s qualifications and experience. Final salary offers are determined through a comprehensive evaluation of candidate qualifications and may vary depending on factors such as skills, experience, and geographic location of the position. Other components of the compensation package, including benefits and bonuses, will also be considered. We are committed to fair and equitable compensation practices, and we encourage open dialogue about compensation during the interview process.Primo Brands’ established portfolio includes billion-dollar brands Poland Spring® and Pure Life®, premium brands like Saratoga® and Mountain Valley®, regional leaders such as Arrowhead®, Deer Park®, Ice Mountain® Ozarka®, and Zephyrhills®, purified brands, Primo Water® and Sparkletts®, and flavored and enhanced brands like Splash® and AC+ION®. Our extensive direct-to-consumer offerings and industry-leading line-up of innovative water dispensers create consumer connectivity through recurring water purchases across Water Direct, Water Exchange, and Water Refill. At Primo Brands, our more than 11,000 associates are at the heart of what we do and deliver on our mission to provide healthy hydration to consumers wherever, however and whenever they want it. We believe in fostering a respectful culture, which values our associates who are deeply invested in quality hydration, our communities, and the sustainability of our packaging and water sources for generations to come.Primo Brands is proud to be an Equal Opportunity and Affirmative Action employer, seeking to create a welcoming and diverse environment. We do not discriminate based on race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law. If you need any assistance or accommodations due to a disability, please contact us at