The STAR Technical Training Instructors primary responsibility is to deliver instructor-led(in-person and virtual)technical training courses to STAR Center Agents,Stellantiscorporate personnel, and other audiences on an as needed basis atStellantisTechnical Training Centers, mobile locations, and otherStellantisfacilities as availability or scheduling permits. TheInstructorwill prepare for andmaintainthe highest-level of technicalproficiencyin all responsible skill areas. The STAR Technical Training Instructoris responsible formanaging course registration and roster processing. The STAR Technical Training Instructor willmaintaintraining vehicles, special tools, hand tools, classrooms, course hardware and components, diagnosticequipment,and software updates (Mopar DiagnosticPods, VCI Pods, and STAR Training Computers).
Additionalsecondary responsibilities of the STAR Technical Training Instructor:
Reporting and analyticsCoursedevelopmentTransportation of vehiclesObtaining and/or reserving special tools, supplies, and facilitiesCoordinate other training activitiesAssist STAR Skill Area LeadsAssistwith supplier training activitiesWork with Knowledge Management TeamLead, coordinate, and/orparticipatewith special projects when needed and as assignedAssessing the technical training needs of STAR AgentsPrioritizing/scheduling course offerings tomaintainhighly trained Agents in each Skill AreaArranging necessary space, tools, vehicles, and presentation materials for course deliveryWorking closely with business partner to ensure new hire Agent training is effectiveConsulting with Skill Area Leads toidentifyad-hoc training needs of each teamDirecting course distribution among training instructors; coordinating their travel locations/dates for class attendance for certification trainingDriving consistency on proper case handling and terminologyDirecting and evaluating work of STAR technical trainers and Content Author employeesDeveloping process for documenting and sharing new repair guidance information among AgentsDelivering technical training courses to STAR Agents, Master Consultants, Skill Area Leads, and new Technical TrainersOrganizing course delivery schedule to accommodate for STAR Center workforce planningEngaging Commodity Leads to develop and arrange ad-hoc training