Corewell Health is offering a $2,000 sign on bonus for this full time MA III positionAbout Corewell Health Outpatient ClinicsCorewell Health operates over 300 outpatient clinics across Michigan, bringing a multitude of care options to the communities that we serve. There are over 40 different types of primary care and specialty practices, which allows those who work in these clinics the opportunity to learn and explore various interests or to specialize in one area.Job SummaryUnder the direction of management and physician leadership, performs and oversees functions related to the clinical activities including, but not limited to: maintains patient flow by assisting and promoting the delivery of primary and preventative health care, performs technical procedures, lab protocols and clinically oriented activities under physician/provider direction. The Medical Assistant III will assist management in achieving office efficiencies in accordance with stated policies/procedures to ensure efficient operations with a focus on supporting physicians, clinic staff and management which embodies the "Service First" philosophy to promote customer satisfaction.Scope of workActs as an assistant to the physician/provider by providing primary healthcare and patient care management.Collaborates work efforts with the clerical staff to optimize operations and patient flow.Interacts with outside healthcare facilities and agencies involving patient care and insurance.Maintains updated competencies, demonstrating ability to speak to leadership and accreditation bodies about process and workflow.Perform front office duties to provide coverage as needed.Provide coverage in other departments or locations as needed.Demonstrates excellent customer services skills and supports the model of patient and family centered care.Performs and is formally assigned (2) of the additional responsibilities as part of their primary duties, which should be at least 20% or more of dedicated time:Primary Care gaps in care identification, outreach, and chart preparationResidency clinic roleHigh level disinfectionDesignated new hire preceptorRole in practice participating in or leading special programs/grants (i.e. CPC Plus, SIM, Vaccine for Child Program, process improvement, service excellence ambassador)Care management (PDCMs)Qualified language interpreterSuper User for EPIC or specific competencyAdvanced provider support – assisting with complex procedures and/or infusion/chemo scheduling.QualificationsRequired High School Diploma or equivalentRequired Completion of an accredited MA program, including a clinical rotation, or equivalent experience.1 year (12 months) MA experience; or completed CH MA internship and (6) months MA experience; or completed CH MA apprenticeship program required2 years of relevant experience 2-3 years of MA experience PreferredCRT-Basic Life Support (BLS) - AHA American Heart Association Upon Hire required OrCRT-Basic Life Support (BLS) - ARC American Red Cross Upon Hire requiredCRT-At least one Certification from preferred list - UNKNOWN Unknown Upon Hire preferredCRT-Medical Assistant, Certified (CMA) - AAMA American Association of Medical Assistants 90 Days required OrCRT-Medical Assistant, Registered (RMA) - AMT American Medical Technologists 90 Days required OrCRT-Medical Assistant, Certified (NCMA) - NCCT National Center for Competency Testing 90 Days required OrCRT-Medical Assistant, Certified (CCMA) - NHA National Health career Association 90 Days required OrLIC-Emergency Medical Technician (EMT) - STATE_MI State of Michigan 90 Days required OrLIC-License Practical Nursing (LPN) - STATE_MI State of Michigan 90 Days requiredAbout Us (Corewell Health):People are at the heart of everything we do, and the inspiration for our legacy of outstanding outcomes, innovation, strong community partnerships, philanthropy and transparency. Corewell Health is a not-for-profit health system that provides health care and coverage with an exceptional team of more than 60,000 dedicated people – including more than 11,500 physicians and advanced practice providers and more than 15,000 nurses providing care and services in 22 hospitals, 300+ outpatient locations and several post-acute facilities – and Priority Health, a provider-sponsored health plan serving more than 1.2 million members. Through experience and collaboration, we are reimagining a better, more equitable model of health and wellness.How Corewell Health cares for youComprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here.On-demand pay program powered by PayactivDiscounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!Optional identity theft protection, home and auto insurance, pet insuranceTraditional and Roth retirement options with service contribution and match savingsEligibility for benefits is determined by employment type and statusPrimary LocationSITE - Medical Office Building West/East - 3535 W 13 Mile Road - Royal OakDepartment NameHB HOPD - Pediatric Urology Royal OakEmployment TypeFull timeShiftDay (United States of America)Weekly Scheduled Hours40Hours of Work8:00 am - 4:30 pmDays WorkedMonday - FridayWeekend FrequencyN/ACURRENT COREWELL HEALTH TEAM MEMBERS – Please apply through Find Jobs from your Workday team member account. This career site is for Non-Corewell Health team members only.Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.You may request assistance in completing the application process by calling .

Corewell Health is offering a $2,000 sign on bonus for this full time MA III positionAbout Corewell Health Outpatient ClinicsCorewell Health operates over 300 outpatient clinics across Michigan, bringing a multitude of care options to the communities that we serve. There are over 40 different types of primary care and specialty practices, which allows those who work in these clinics the opportunity to learn and explore various interests or to specialize in one area.Job SummaryUnder the direction of management and physician leadership, performs and oversees functions related to the clinical activities including, but not limited to: maintains patient flow by assisting and promoting the delivery of primary and preventative health care, performs technical procedures, lab protocols and clinically oriented activities under physician/provider direction. The Medical Assistant III will assist management in achieving office efficiencies in accordance with stated policies/procedures to ensure efficient operations with a focus on supporting physicians, clinic staff and management which embodies the "Service First" philosophy to promote customer satisfaction.Scope of workActs as an assistant to the physician/provider by providing primary healthcare and patient care management.Collaborates work efforts with the clerical staff to optimize operations and patient flow.Interacts with outside healthcare facilities and agencies involving patient care and insurance.Maintains updated competencies, demonstrating ability to speak to leadership and accreditation bodies about process and workflow.Perform front office duties to provide coverage as needed.Provide coverage in other departments or locations as needed.Demonstrates excellent customer services skills and supports the model of patient and family centered care.Performs and is formally assigned (2) of the additional responsibilities as part of their primary duties, which should be at least 20% or more of dedicated time:Primary Care gaps in care identification, outreach, and chart preparationResidency clinic roleHigh level disinfectionDesignated new hire preceptorRole in practice participating in or leading special programs/grants (i.e. CPC Plus, SIM, Vaccine for Child Program, process improvement, service excellence ambassador)Care management (PDCMs)Qualified language interpreterSuper User for EPIC or specific competencyAdvanced provider support – assisting with complex procedures and/or infusion/chemo scheduling.QualificationsRequired High School Diploma or equivalentRequired Completion of an accredited MA program, including a clinical rotation, or equivalent experience.1 year (12 months) MA experience; or completed CH MA internship and (6) months MA experience; or completed CH MA apprenticeship program required2 years of relevant experience 2-3 years of MA experience PreferredCRT-Basic Life Support (BLS) - AHA American Heart Association Upon Hire required OrCRT-Basic Life Support (BLS) - ARC American Red Cross Upon Hire requiredCRT-At least one Certification from preferred list - UNKNOWN Unknown Upon Hire preferredCRT-Medical Assistant, Certified (CMA) - AAMA American Association of Medical Assistants 90 Days required OrCRT-Medical Assistant, Registered (RMA) - AMT American Medical Technologists 90 Days required OrCRT-Medical Assistant, Certified (NCMA) - NCCT National Center for Competency Testing 90 Days required OrCRT-Medical Assistant, Certified (CCMA) - NHA National Health career Association 90 Days required OrLIC-Emergency Medical Technician (EMT) - STATE_MI State of Michigan 90 Days required OrLIC-License Practical Nursing (LPN) - STATE_MI State of Michigan 90 Days requiredAbout Us (Corewell Health):People are at the heart of everything we do, and the inspiration for our legacy of outstanding outcomes, innovation, strong community partnerships, philanthropy and transparency. Corewell Health is a not-for-profit health system that provides health care and coverage with an exceptional team of more than 60,000 dedicated people – including more than 11,500 physicians and advanced practice providers and more than 15,000 nurses providing care and services in 22 hospitals, 300+ outpatient locations and several post-acute facilities – and Priority Health, a provider-sponsored health plan serving more than 1.2 million members. Through experience and collaboration, we are reimagining a better, more equitable model of health and wellness.How Corewell Health cares for youComprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here.On-demand pay program powered by PayactivDiscounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!Optional identity theft protection, home and auto insurance, pet insuranceTraditional and Roth retirement options with service contribution and match savingsEligibility for benefits is determined by employment type and statusPrimary LocationSITE - Royal Oak Hospital - 3601 W 13 Mile Road - Royal OakDepartment NameHB HOPD - Urology Women's Center Royal OakEmployment TypeFull timeShiftDay (United States of America)Weekly Scheduled Hours40Hours of Work8:00 am - 4:30 pmDays WorkedMonday - FridayWeekend FrequencyN/ACURRENT COREWELL HEALTH TEAM MEMBERS – Please apply through Find Jobs from your Workday team member account. This career site is for Non-Corewell Health team members only.Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.You may request assistance in completing the application process by calling .

About Corewell Health Outpatient ClinicsCorewell Health operates over 300 outpatient clinics across Michigan, bringing a multitude of care options to the communities that we serve. There are over 40 different types of primary care and specialty practices, which allows those who work in these clinics the opportunity to learn and explore various interests or to specialize in one area.How we will care for you, while you care for our patientsComprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here.On-demand pay program powered by PayactivDiscounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!Optional identity theft protection, home and auto insurance, pet insuranceTraditional and Roth retirement options with service contribution and match savingsJob SummaryUnder the direction of management and physician leadership, performs and oversees functions related to the clinical activities including, but not limited to: maintains patient flow by assisting and promoting the delivery of primary and preventative health care, performs technical procedures, lab protocols and clinically oriented activities under physician/provider direction. The Medical Assistant III will assist management in achieving office efficiencies in accordance with stated policies/procedures to ensure efficient operations with a focus on supporting physicians, clinic staff and management which embodies the "Service First" philosophy to promote customer satisfaction.Essential Functions Acts as an assistant to the physician/provider by providing primary healthcare and patient care management.Collaborates work efforts with the clerical staff to optimize operations and patient flow.Interacts with outside healthcare facilities and agencies involving patient care and insurance.Maintains updated competencies, demonstrating ability to speak to leadership and accreditation bodies about process and workflow.Perform front office duties to provide coverage as needed.Provide coverage in other departments or locations as needed.Demonstrates excellent customer services skills and supports the model of patient and family centered care.Performs and is formally assigned (2) of the additional responsibilities as part of their primary duties, which should be at least 20% or more of dedicated time:Primary Care gaps in care identification, outreach, and chart preparationResidency clinic roleHigh level disinfectionDesignated new hire preceptorRole in practice participating in or leading special programs/grants (i.e. CPC Plus, SIM, Vaccine for Child Program, process improvement, service excellence ambassador)Care management (PDCMs)Qualified language interpreterSuper User for EPIC or specific competencyAdvanced provider support – assisting with complex procedures and/or infusion/chemo scheduling.Multi-site/flexible float pool assignmentQualificationsRequired High School Diploma or equivalentRequired Completion of an accredited MA program, including a clinical rotation, or equivalent experience.1 year of relevant experience Twelve (12) months MA work experience or a completed Beaumont MA internship and (6) months MA work experience Required2 years of relevant experience 2-3 years of MA experience PreferredCRT-Basic Life Support (BLS) - AHA American Heart Association Upon Hire required OrCRT-Basic Life Support (BLS) - ARC American Red Cross Upon Hire requiredCRT-At least one Certification from preferred list - UNKNOWN Unknown Upon Hire preferredCRT-Medical Assistant, Certified (CMA) - AAMA American Association of Medical Assistants 90 Days required OrCRT-Medical Assistant, Registered (RMA) - AMT American Medical Technologists 90 Days required OrCRT-Medical Assistant, Certified (NCMA) - NCCT National Center for Competency Testing 90 Days required OrCRT-Medical Assistant, Certified (CCMA) - NHA National Healthcareer Association 90 Days required OrLIC-Emergency Medical Technician (EMT) - STATE_MI State of Michigan 90 Days required OrLIC-License Practical Nursing (LPN) - STATE_MI State of Michigan 90 Days requiredHow Corewell Health cares for youComprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here.On-demand pay program powered by PayactivDiscounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!Optional identity theft protection, home and auto insurance, pet insuranceTraditional and Roth retirement options with service contribution and match savingsEligibility for benefits is determined by employment type and statusPrimary LocationSITE - Eleven Mile Road Primary Care - 309 E Eleven Mile Rd - Royal OakDepartment NameFamily Medicine - Royal Oak - CHMG EastEmployment TypeFull timeShiftDay (United States of America)Weekly Scheduled Hours40Hours of WorkvariableDays WorkedMonday - FridayWeekend FrequencyN/ACURRENT COREWELL HEALTH TEAM MEMBERS – Please apply through Find Jobs from your Workday team member account. This career site is for Non-Corewell Health team members only.Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.You may request assistance in completing the application process by calling .

Corewell Health is offering a $2,000 sign on bonus for this Full time Day MA II position.Job SummaryUnder the direction of management and physician leadership, performs and oversees functions related to the clinical activities including, but not limited to: maintains patient flow by assisting and promoting the delivery of primary and preventative health care, performs technical procedures, lab protocols and clinically oriented activities under physician/provider direction. The Medical Assistant II will assist management in achieving office efficiencies in accordance with stated policies/procedures to ensure efficient operations with a focus on supporting physicians, clinic staff and management which embodies the "Service First" philosophy to promote customer satisfaction.Essential FunctionsActs as an assistant to the physician/provider by providing primary healthcare and patient care management.Collaborates work efforts with the clerical staff to optimize operations and patient flow.Interacts with outside healthcare facilities and agencies involving patient care and insurance.Maintains updated competencies, demonstrating ability to speak to leadership and accreditation bodies about process and workflow.Perform front office duties to provide coverage as needed.Provide coverage in other departments or locations as needed.Demonstrates excellent customer services skills and supports the model of patient and family centered care.Performs and is formally assigned one of the additional responsibilities as part of their primary duties, which should be at least 20% or more of dedicated time:Primary Care gaps in care identification, outreach, and chart preparationResidency clinic roleHigh level disinfectionDesignated new hire preceptorRole in practice participating in or leading special programs/grants (i.e. CPC Plus, SIM, Vaccine for Child Program, process improvement, service excellence ambassador)Care management (PDCMs)Qualified language interpreterSuper User for EPIC or specific competencyAdvanced provider support – assisting with complex procedures and/or infusion/chemo scheduling.Multi-site/flexible float pool assignmentQualificationsRequired High School Diploma or equivalentRequired Completion of an accredited MA program, including a clinical rotation, or equivalent experience6 months of relevant experience Six (6) months MA work experience or a completed Beaumont MA internship is required. Required2 years of relevant experience 2-3 years of MA experience. PreferredCRT-Basic Life Support (BLS) - AHA American Heart Association Upon Hire required OrCRT-Basic Life Support (BLS) - ARC American Red Cross Upon Hire requiredCRT-At least one License and/or Certification in area of specialty - UNKNOWN Unknown 90 Days requiredCRT-Medical Assistant, Certified (CMA) - AAMA American Association of Medical Assistants preferred OrCRT-Medical Assistant, Registered (RMA) - AMT American Medical Technologists preferred OrCRT-Medical Assistant, Certified (NCMA) - NCCT National Center for Competency Testing preferred OrCRT-Medical Assistant, Certified (CCMA) - NHA National Healthcareer Association preferred OrLIC-Emergency Medical Technician (EMT) - STATE_MI State of Michigan preferred OrLIC-License Practical Nursing (LPN) - STATE_MI State of Michigan preferredAbout Corewell Health Outpatient ClinicsCorewell Health operates over 300 outpatient clinics across Michigan, bringing a multitude of care options to the communities that we serve. There are over 40 different types of primary care and specialty practices, which allows those who work in these clinics the opportunity to learn and explore various interests or to specialize in one area.How we will care for you, while you care for our patientsComprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here.On-demand pay program powered by PayactivDiscounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!Optional identity theft protection, home and auto insurance, pet insuranceTraditional and Roth retirement options with service contribution and match savingsHow Corewell Health cares for youComprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here.On-demand pay program powered by PayactivDiscounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!Optional identity theft protection, home and auto insurance, pet insuranceTraditional and Roth retirement options with service contribution and match savingsEligibility for benefits is determined by employment type and statusPrimary LocationSITE - Northside Medical Center - 14001 Greenfield Rd - DetroitDepartment NameNorthside Medical Center - CHE West Phy PracEmployment TypeFull timeShiftDay (United States of America)Weekly Scheduled Hours40Hours of WorkWeekday 8-530pm and Sat. 745a-1145aDays WorkedMonday-FridayWeekend FrequencyEvery other weekendCURRENT COREWELL HEALTH TEAM MEMBERS – Please apply through Find Jobs from your Workday team member account. This career site is for Non-Corewell Health team members only.Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.You may request assistance in completing the application process by calling .

Corewell Health is offering up to $10,000 as a sign on bonus for this opportunity!About Farmington Hills Hospital Recognized by U.S News and World Report as one of the nation’s high-performing facilities for multiple procedures and conditions and has been recognized as a Magnet-designed hospital for nursing excellence. This hospital has grown in size and capabilities over the decades to become a Level II trauma center, serving the community since 1965. It also serves as the base teaching hospital for Michigan State University.Scope of WorkThe Surgical Technologist Senior will be responsible for maintaining and preparing the surgical suite, intraoperative handling of instruments, maintenance of the sterile field, and evaluation of changing conditions during the surgical procedures, and making appropriate responses as needed. Responsible for maintaining knowledge of surgical procedures and protocols. Acts as a preceptorand engages with management and education team on surgical technology curriculum.Qualifications• High school diploma Required• Associate's Degree. Completion of an accredited School of Surgical Technology or equivalent training program (military, etc.) Preferred• 3 years of independent Surgical Technologist experience. Certification must be maintained throughout employment to maintain Senior status Required• AHA or ARC Basic Life Support (BLS) Required within 90 days• Surgical Technologist Certified (CST) – NBSTSA or Tech in Surgery (TS-C) NCCT Required upon hireHow Corewell Health cares for youComprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here.On-demand pay program powered by PayactivDiscounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!Optional identity theft protection, home and auto insurance, pet insuranceTraditional and Roth retirement options with service contribution and match savingsEligibility for benefits is determined by employment type and statusPrimary LocationSITE - Farmington Hills Hospital- 28050 Grand River Ave - Farmington HillsDepartment NameSurgery - Farmington HillsEmployment TypeFull timeShiftRotating (United States of America)Weekly Scheduled Hours36Hours of WorkVariableDays WorkedVariableWeekend FrequencyOn-call weekendsCURRENT COREWELL HEALTH TEAM MEMBERS – Please apply through Find Jobs from your Workday team member account. This career site is for Non-Corewell Health team members only.Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.You may request assistance in completing the application process by calling .