About the RoleIn this role, you will be the expert in point of sale and customer services, providing direction and working alongside associates to deliver excellent customer service. You will teach, coach, develop and supervise associates while completing all service processes focused on consistent execution and operational efficiency.What You’ll DoLead, coach and assist associates to deliver speed of service, execute complicated transactions and create a compelling customer experience at POC and Customer ServiceMeet or exceed individual goals (e.g., credit, loyalty) and support the service team in meeting storewide goalsCoach, teach and train associates to accurately and efficiently execute point of sale and customer service standards based on company guidelinesSupport the training of associates on merchandising standards, product knowledge, and tools; utilize resources and adhere to Kohl’s brand standardsSupport inventory accuracy by timely and accurate completion of all required merchandise disposition practicesOversee daily cash-related processes (e.g., register and cash balancing, change orders, authorizing voided transactions, supplies, over/short research)All Supervisor roles at Kohl’s are responsible for:Leading with integrity, honesty and fostering teamwork in an engaged and inclusive cultureExercising good judgment; taking appropriate partners as neededModeling, guiding and providing direction to associatesDemonstrating and coaching a customer service mindset, including customer service philosophies, anticipating customer needs and satisfactorily resolving issuesSupporting strong operational standards, shortage mitigation, and merchandising presentation to include accurate pricing and proper signingPreventing loss by educating associates, monitoring daily store activity and product protection standards, and partnering with Loss PreventionMonitoring and adjusting resources as the business dictates to support customer needs and workload demands when assigned by a store executive as leader on dutyUse key performance indicators (KPIs) to make informed business decisions that drive overall store resultsAccomplishing multiple tasks within established timeframesTraining, monitoring and reinforcing company policies, procedures, standards and guidelinesMaintaining adherence to company safety policies for the safety of all associates and customersKey holder responsibilities include opening and closing store processes, and providing direction to associatesOther responsibilities as assignedWhat Skills You HaveRequiredMust be at least 18 years of age or olderExperience supervising teams or associates to include the responsibility for coaching to achieve daily goalsStrong verbal/written communication and interpersonal skillsFlexible availability, including days, nights, weekends, and holidaysPreferred2 years experience in retail or similar industryPay Starts At: $18.10

About the RoleAs District Loss Prevention Manager, you will develop and implement the Loss Prevention program for 15+ selling locations. You will drive results by achieving goals related to inventory shortage, budget lines, cash variance and operational compliance.What You’ll DoAchieve inventory shortage goals through the implementation of shortage control programs, operational efficiencies, physical security standards and product protectionOversee the assessment program for an assigned district, ensure execution of required audits and follow up on results and store accountabilityConduct store visits to review for implementation of best practices Oversee the physical inventory process within an assigned districtMaintain productivity standards and verify case reporting standards are adhered toEnsure compliance with Apprehension Guidelines/Ethical Standards as related to investigations and apprehensionsPartner with cross-functional teams, law enforcement agencies, court system and/or other businesses to investigate and resolve acts of theft and fraudEnsure store compliance with physical security guidelines and product protection standardsRecruit and hire of Loss Prevention personnel within an assigned districtFacilitate and manage required onboarding and ongoing training requirements for the Loss Prevention teamEstablish and maintain succession planning, conduct IDP discussions and provide development opportunitiesMaintain district budget related to payroll, travel and store protection to planEnsure safety standards and OSHA requirements are adhered toManage direct reports, systems and projects to achieve unit goals per Kohl's policies and practicesPrepare and analyze unit plans and reportsProvide leadership by exhibiting influence and expertise, driving resultsCreate an effective work environment by developing a common vision, setting clear objectives, expecting teamwork, recognizing outstanding performance and maintaining open communicationsDevelop staff through coaching, providing performance feedback, providing effective performance assessments and establishing performance and development plansAdditional tasks may be assigned What Skills You HaveRequiredStrong verbal, leadership and written communication skillsAbility to make decisions in complex situationsPreferredMultiple years of retail Loss Prevention experience at the multi-store levelInternal Interviewing Certification (ex; Wicklander)Bachelor's Degree in Criminal Justice, Business or a related fieldSpecial Requirements