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Management Jobs
Full Time
10/16/2024
Williamsburg, MI 49690
(1.4 miles)
Pay: $0 per year - $0 per yearAt Great Wolf, the Food & Beverage Manager understands and leads the daily operations of multiple F&B areas, ensuring guest satisfaction, staff engagement, safety and profitability initiatives are achieved within the lodge environment. The F&B Manager’s key responsibilities include upholding brand standards in food safety/sanitation, cleanliness, staff scheduling & preparedness, training, inventory and guest service/presentation. The Food & Beverage Manager oversees multiple operations including restaurants, bars, quick-serve outlets and banquets in conjunction with fellow F&B Managers.Join our Pack:•Grow your career: A great place to start or advance your career with cross-training, scholarship fund, and talent development programs at all levels•Great Perks: Take advantage of exclusive perks for you, your family, and friends – including discounted vacations and employee referral incentives•Learn While You Earn: Gain access to Great Wolf University for on-the-job training, functional, and leadership training•Prioritize Your Well-Being: We offer flexible scheduling, access to a holistic wellness program and technology, and support through our Employee Assistance Program and Employee Relief Fund•Celebrate Your Uniqueness: Join a team that cheers for diversity and inclusion through programs that make everyone feel welcome and recognized.Benefits:•Medical, Dental, and Vision insurance•Health savings account•Telehealth resources•Life insurance•401K with employer match•Paid vacation time off•Paid parental leaveEssential Daily Duties & Responsibilities:As assigned, oversees and takes ownership of the daily functions of the lodge restaurant and bar, quick service and daily functions of the lodge banquet operations per brand guidelines, completing all tasks necessary to achieve monthly KPI goals. Ensure all areas are strategically prepared for timely, thorough and profitable guest service interactions.Assists F&B leadership in achieving operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change.Actively participates and follows up in the proficient hiring, training, scheduling, coaching, and counseling, of Pack Members; communicating job expectations; planning, monitoring, giving feedback, and reviewing job contributions; enforcing policies and procedures consistent with the Great Wolf Lodge Handbook.Ensures compliance of Pack Member participation training courses in Great Wolf University.Supports frontline staff in anticipating and attending to guests needs to ensure maximum satisfaction.Partners with other F&B Leaders with supervising the preparation, presentation and timeliness of all foods and beverages in all venues of the Lodge; Ensure all items are prepared per recipe guidelines meeting flavor, quality, speed and service standards.Assists in each functional area during peak demand times as needed; to include all guest-facing roles in restaurants, bars, quick-service outlets and banquets.Partners with the Culinary and Purchasing Teams with storeroom, cooler and freezer organization to maintain designated par levels and adherence to all health code requirements; First-in/First-out protocols.Assists Director and Chef with controlling cost of goods sold through regular review of portion control and preparation quantities produced by frontline pack; Extends to activities designed to minimize waste.Ensures all F&B areas strictly and continuously adhere to all local and national standards of food handling, cleanliness, sanitation, organization and maintenance coinciding with the daily/weekly/monthly cleaning schedule and daily execution of Great Wolf internal safety audits.Works with other F&B Leaders and HR to ensure timely and accurate execution of scheduling and payroll activities.Monitors equipment operation, perform preventative maintenance, troubleshoot breakdowns, maintain supplies, and call for repairs as necessary through designated channels.Participates in weekly/monthly inventory procedures to ensure budgeted controllable costs are not exceeded and appropriate pars are maintained.Conducts department pre-shift meetings and service audits at designated timelines; course-correct service components as needed to ensure guest satisfaction scores and company standards are achieved.Ensures lodge complies and meets all minimum score goals for scheduled and non-scheduled safety inspections.Basic Qualifications & Skills:High School diploma or equivalent experienceMinimum of 1+ years leadership experience in food & beverage, organizing a team for optimal customer serviceMust be flexible regarding scheduling based on business demands, including nights, weekends and Holidays as neededExperienced in driving business, revenue, control cost, guest satisfaction and employee engagementDemonstrated experience leading teams to achieve/exceed goalsStrong attention to detail and time management skillsComprehensive knowledge of food and beverage preparation, service standards, guest relations, and etiquetteDesktop and similar hospitality software (Familiarity with Microsoft Office Suite, payroll systems, POS)Successful completion of criminal background check and drug screenHighly proficient with food safety and sanitation practices, rules and regulationsDesired Qualifications & Traits:Bachelor’s degree in hospitality, business, or related fieldPreferably 2 years in a similar roleManager-level certification from nationally accredited food safety training programManager-level certification from nationally accredited alcohol awareness & safety training programEffective communication and ability to resolve conflict; Proven teamworkTraining and/or experience with hands-on kitchen and bar equipment maintenancePrior management experience in hotel/resort industryStrong analytical skills – Understand and react appropriately to key business indicatorsPrior experience developing and implementing plans to ensure a safe work environment in compliance with appropriate regulations (i.e. – Ergonomics, Emergency Response, Injury and Illness Prevention, and Hazard Communication Plans)Physical Requirements:Able to lift up to 30 lbs.Able to bend, stretch, and twistAble to stand for long periods of timeApplication InstructionsWe are hiring immediately, with relocation packages available. Click on “Apply Now” or chat with a recruiter (bottom of your screen on Great Wolf’s website). Complete an application and a recruiter will reach out on next step.Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
Full Time
10/15/2024
Boyne Falls, MI 49713
(39.2 miles)
Overview: Take the next step in your hospitality career with MasterCorp, the industry leader in housekeeping and hospitality services! Manage an amazing team of hard-working, passionate individuals. We are offering industry-leading pay and a full benefits package.Don’t miss out. APPLY TODAY!WHAT WE OFFER YOUStart at $17.00 per hourImmediate hire – Full-time and part-time positions availablePaid training in our proprietary cleaning processesFull benefits package including Medical, Vision and Dental and Paid Time Off (after 6 months of employment)Opportunities for growth and career developmentWHAT WE’RE LOOKING FORWe’re looking for natural leaders with a spirit to serve and a passion for hospitality. Supervisors will be tasked with developing skills and keeping a team of hard-working individuals motivated.ABOUT US Family-owned and operated business with over 40 years in business. MasterCorp provides turnkey services for housekeeping, engineering, floor care, and laundry to most major hospitality brands and commercial clients. From recruiting to training and managing operational execution, we take care of all our client’s needs while representing their brand to the highest quality standards.Our people are our most valuable asset and our most significant source of pride. We provide the tools, training, and opportunities to help transform your career and our client’s guest experience.This role requires a valid Driver’s License to be eligible for hire. Qualifications: Must be available to work a flexible schedule, including weekends and holidays.Able to lift 25 pounds (with or without accommodation). Essential Functions: WHAT YOU’LL DOAs a Housekeeping Supervisor, you will manage a team of hard-working individuals that help shape the guest experience.Manage, train and recruit members of the Housekeeping team.Manage linen and supply inventories.Support Housekeepers in prepping units for cleaning.Inspect units, re-classify as clean, and mark ready for guests.Report maintenance issues as they are identified according to business policies.Report to work as scheduled, in proper uniform, and following company appearance standards.Motivate team and consistently set the example by maintaining a positive, friendly, helpful attitude with guests, customers, and other team members.Develop strong customer relationships.Comply with safety regulations and procedures.Join the MasterCorp family and grow your career with us!
Full Time
10/19/2024
Traverse City, MI
(10.6 miles)
Style is never in short supply at our more than 1,000 TJ Maxx stores. They all have different products, but the same commitment to the thrill of the find. From designers straight off the runway to statement jewelry, we offer exciting surprises that make the everyday a little more fun. Same with working here. Our environment is ever-changing, yet always encouraging. Each shift is a new opportunity to Discover Different.Opportunity: Contribute To The Growth Of Your CareerResponsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs. Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store. Role models outstanding customer service.Creates a positive internal and external customer experiencePromotes a culture of honesty and integrity; maintains confidentialityTakes an active role in training and mentoring Associates on front end principlesTrains and coaches Associates on personalizing the customer experience while promoting loyalty programsAssigns registers, supports and responds to POS coverage needs, and coordinates breaks for all AssociatesAddresses customer concerns and issues promptly, ensuring a positive customer experienceEnsures Associates execute tasks and activities according to store plan; prioritizes as neededCommunicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updatesProvides and accepts recognition and constructive feedbackPartners with Management on Associate training needs to increase effectivenessEnsures adherence to all labor laws, policies, and proceduresPromotes credit and loyalty programsSupports and participates in store shrink reduction goals and programsPromotes safety awareness and maintains a safe environmentOther duties as assignedWho We Are Looking For: You!Available to work flexible schedule, including nights and weekendsStrong understanding of merchandising techniquesCapable of multi-taskingStrong communication and organizational skills with attention to detailAble to respond appropriately to changes in direction or unexpected situationsTeam player, working effectively with peers and supervisorsAble to train others1 year retail and 6 months of leadership experienceBenefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information.This position has a starting pay range of $16.00 to $16.50 per hour.Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.Applicants with arrest or conviction records will be considered for employment.At TJ Maxx there’s so much potential to discover something new. A new day means new merchandise, and a fresh chance to reinvent retail. Discover Different means that we want you to bring your whole self and your sense of style to work with you every day - just as Associates do throughout the entire TJX family, which includes Marshalls, HomeGoods, Sierra, and Homesense.Discover Different also means we embrace each other’s differences and unique perspectives. We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
Full Time
10/6/2024
Traverse City, MI 49686
(7.9 miles)
Ready to join our BIG family Text "BIG LOTS" to 97211 to schedule an interview.When you join our team, you’ll enjoy extra savings with a 20% discount on almost everything in store – even food! And a 30% discount on Indoor and Outdoor furniture. Additional benefits include a same day pay option (hourly associates only), discounts on Apple products, Verizon, AT&T services, and more! For More information about benefits, see https://www.biglots.com/corporate/careers/benefits.Primarily responsible for leading the service team including cashiering, and recovery-related functions and is accountable for customer service and operational front-end standards. Provides leadership and clear direction to associates and actively participates in the customer-facing and service aspects of the store, including the support of front-end operations and programs and customer carry outs. Serves as the primary Manager on Duty (MOD) when present. When serving as MOD, leads and provides direction to store associates performing all cashiering, customer service, recovery, and furniture-related activities on the sales floor. Works collaboratively with store leadership to accomplish customer service and front-end operational goals and tasks to help drive overall store performance.1. Leads, supervises, and provides work direction to the Service Team in the store related to all cashiering, front-end and recovery functions.2. Provides feedback to store leadership regarding the team’s performance.3. Responsible for activities related to the achievement of customer service standards, front end operations and program compliance, training, and day-to-day operational tasks, including recovery.4. Serves as the primary Manager on Duty when present including opening and closing the store when scheduled. When serving in this role, provides leadership and direction to floor associates and ensures that store, merchandising, and customer service standards are continuously met, including merchandise presentation, signage, recovery, and cleanliness. Drives the customer experience and ensures resolution of customer issues.5. Responsible for the maintenance, supervision, and compliance of the Hazardous Waste program.6. Utilizes company tools, reports, and feedback to effectively analyze trends and collaborate with store leadership in refining plans to accomplish store initiatives and achieve goals.Qualification1. High School Diploma, GED, or equivalent work experience required. Must be 18 years of age.2. Minimum two years retail management experience preferred.3. Strong decision-making, problem resolution, and interpersonal skills required.4. Ability to lift, carry, push, and pull a minimum of 50 pounds required. Ability to unload freight, to move product on and off store shelves, to walk, stand, bend, stoop, or kneel for long periods of time, and to move freely throughout store on a continual basis required.5. Availability to work a variable schedule of up to 40 hours per week, including nights, weekends, and holidays required.6. Basic English literacy, math, and PC skills required.We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws.The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.
Full Time
10/16/2024
Williamsburg, MI 49690
(1.4 miles)
Pay: $0 per year - $0 per yearAt Great Wolf, theBanquet Manageroversees all aspects of a banquet or event, including set-up, food presentation, serving, and cleanup, while focusing on quality presentation and customer service. Banquet managers are also responsible for all aspects of supervision of banquet staff including: hiring, training, coaching, disciplining and reviewing staff.Join our Pack: •Grow your career: A great place to start or advance your career with cross-training, scholarship fund, and talent development programs at all levels •Great Perks: Take advantage of exclusive perks for you, your family, and friends – including discounted vacations and employee referral incentives •Learn While You Earn: Gain access to Great Wolf University for on-the-job training, functional, and leadership training •Prioritize Your Well-Being: We offer flexible scheduling, access to a holistic wellness program and technology, and support through our Employee Assistance Program and Employee Relief Fund •Celebrate Your Uniqueness: Join a team that cheers for diversity and inclusion through programs that make everyone feel welcome and recognized. Benefits: •Medical, Dental, and Vision insurance •Health savings account •Telehealth resources •Life insurance •401K with employer match •Paid vacation time off •Paid parental leave Essential Duties & ResponsibilitiesManage personnel processes including; hiring, scheduling and training banquet staff in the proper techniques and etiquette for American, French, and buffet and parade types of serviceDefine banquet staff performance requirements and develop action plans for achievement of goalsMonitor staff attendance according to schedules, adjust and reassign server stations, as necessary, in order to provide quality service during functionsSupervise the set up of function rooms and visibly inspect to ensure set-up meets the specifications of the clientOversee the clean up process of function room and proper breakdown and storage of all equipmentEffectively communicate during the course of the function with the kitchen, service, beverage, conventions services, and engineering staffs, as well as the guest host to ensure timely execution of events, quality service, and adherence to all applicable federal, state, local safety and health regulations and corporate standardsProcess billing information using a POS system with accuracy and attention to detailProcess payroll for each event, which includes calculating number of hours worked, and gratuity distributionMaintain inventory of supplies and linens for functions with approval of the Food & Beverage DirectorAssists servers and captains with the execution of events according to the event order and Great Lake Co. quality standards.Attendance in, and conformance with, Great Lake Co. rules and regulations for the safe and efficient operation of hotel facilitiesBasic Qualifications & SkillsHigh School diploma or equivalent experienceMinimum of 2 years supervisory experience in food & beverageComprehensive knowledge of food and beverage preparation, service standards, guest relations, and etiquettePrior experience ensuring safe work environment in compliance with appropriate regulations (i.e. - Ergonomics, Emergency Response, Injury and Illness Prevention, and Hazard Communication Plans)Must be flexible regarding scheduling based on business demandsSuccessful completion of criminal background check and drug screenDesired Qualifications & TraitsPrevious Banquet supervisory experienceStrong leadership skills and proven teamworkProjects professional image that inspires trust and confidenceEnthusiastic and positive energyMulti-tasking abilityPhysical RequirementsAble to lift up to 30 lbs.Able to bend, stretch, and twistAble to stand for long periods of timeApplication Instructions We are hiring immediately, with relocation packages available. Click on “Apply Now” or chat with a recruiter (bottom of your screen on Great Wolf’s website). Complete an application and a recruiter will reach out on next step.
Full Time
10/14/2024
Traverse City, MI 49686
(7.9 miles)
When you join our team, you’ll enjoy extra savings with a 20% discount on almost everything in store – even food! And a 30% discount on Indoor and Outdoor furniture. Additional benefits include a same day pay option (hourly associates only), discounts on Apple products, Verizon, AT&T services, and more! For More information about benefits, see https://www.biglots.com/corporate/careers/benefits.Primarily responsible for leading the freight team and provides leadership, planning, and direction during sales floor merchandising preparation, truck unload, stocking, ticketing, and backroom organization processes in the store. Works side by side with the freight team, but maintains accountability for truck unload, freight-processing, merchandising metrics, and presentation standards in the store. When serving as Manager on Duty, leads and provides direction to store associates performing all cashiering, customer service, recovery and furniture-related activities on the sales floor. Occasionally required to run a cash register, perform customer service on the sales floor, or assist with recovery as needed. Works collaboratively with store leadership to accomplish store merchandising goals and tasks to help drive overall store performance.1. Plans and leads preparation for new merchandise on the sales floor, truck unload, freight flow, display assembly, ticketing, and stocking tasks for the freight team.2. Provides clear work direction, training, and coaching to freight team members regarding freight flow process and furniture assembly.3. Analyzes and evaluates staffing and scheduling needs for all freight flow processes based on projected carton counts and payroll allocation on a weekly basis.4. Tracks, calculates, and reports freight productivity metrics within the store on a weekly basis.5. Provides feedback to store leadership regarding the team’s performance and ability to meet freight metrics.6. Responsible for stockroom organization and cleanliness, including back stock control.7. Prepares for upcoming merchandising efforts and reconciles all inventory transactions, in conjunction with store merchandising leadership.8. Serves in the Manager on Duty role as needed including opening and closing the store. When serving in this role, provides leadership and direction to floor associates and ensures that store, merchandising, and customer service standards are continuously met, including merchandise presentation, signage, recovery, and cleanliness. Drives the customer experience and ensures resolution of customer issues.Qualification1. High School Diploma, GED, or equivalent work experience required. Must be 18 years of age.2. Minimum two years retail management experience preferred. 3. Strong decision-making, problem resolution, and interpersonal skills required.4. Ability to lift, carry, push, and pull a minimum of 50 pounds required. Ability to unload freight, to move product on and off store shelves, to walk, stand, bend, stoop, or kneel for long periods of time, and to move freely throughout store on a continual basis required.5. Availability to work a variable schedule of at least 30 hours per week, including nights, weekends, and holidays required.6. Basic English literacy, math, and PC skills required.We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws.The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.
Full Time
10/2/2024
Traverse City, MI 49684
(16.6 miles)
This program is a rotational program that requires relocation. Your relocation will be decided after the interview process and is not based on where you apply. Please only apply to 1 location.TheManagement Development Program (MDP)is an accelerated rotational development path to a leadership role with Great Wolf Lodge. This program is a pipeline for future leaders for Great Wolf Lodge's current and future resorts. Through a combination of hands-on experiences, structured learning and coaching MDP Associates will be exposed to a broad array of disciplines within the resort vacation destination environment. Upon successful completion of the MDP program, MDP Associates are expected to move into Management and Director level roles. 2-year program with 4 challenging 6-month rotationsExperience 2 to 3 different lines of business such as:Guest Services, Housekeeping, Retail & Attractions, Food & Beverage, Sales, New Lodge OpeningsWork at 2 to 3 different lodges across our brandNetwork with program participants, within your assigned lodges and across the companyParticipate in professional development and targeted growth opportunities in resort operations, leadership experience and business acumenWhat you will gain:Hands-on experience across multiple lines of business to accelerate your career path in theentertainmentand leadership fieldExposure and visibility to top leaders and executives across the companyConfidence and experience in leading projects that will provide value to the organizationFrequent feedback and coaching to support your growth and development throughout the program and beyondOpportunity to work and learn from a diverse set of pack members and leadersTraining and development focused on your personal and professional development as well as key competencies in theentertainment industrythat will prepare you for a manager or director level position upon program completionResponsibilities:Apply academic learning to practical assignment experiencesExecute Management functions by demonstrating strong leadership and communication skills.Coach and develop a team of associatesDrive and exceed business performance goals by developing & executing strategies; determine business-driving opportunitiesAnalyze trends, identify business opportunities, execute strategies, and collaborate with key partnersDrive employee engagement and recognition of successRegular, dependable attendance and punctualityRequired Qualifications:Obtain a Bachelor's degree from an accredited university between December 2024 to May 2025Available to relocate and begin program by June 10, 2025Minimum one year job or internship experience (previous experience inhospitalityor entertainmentnot required)Willingness to relocate to any Great Wolf Lodge locationStrong business acumen and ability to execute plans and strategies.Ability to solve problems and drive results through othersExcellent written and verbal communication skillsAbility to read, write, and interpret instructional documents such as reports and procedure manualsOrganizational skills are crucial to being successful in this roleAbility to work a flexible schedule based on department and store/company needsSchedules will include working nights, weekends and holidaysPreferred Qualifications:A degree with a major in hospitality, business or a related fieldPassion for serviceIntellectual curiosity, positive attitude, self-motivation, and curiosity about developing a modern family vacation businessPhysical Qualifications:This position involves regular walking, standing, hearing, and talking.May involve stooping, kneeling, or crouching.May involve close vision, color, vision, depth perception, and focus adjustment. Involves use of hands and fingers for typing on keyboard and using a mouse.Ability to lift up to 30 pounds.MDP Associates may be located at any Great Wolf Lodge location and will likely rotate between locations during the program’s duration.Travel RequiredYes.
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Full Time
10/17/2024
Traverse City, MI 49685
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Full Time
10/16/2024
Williamsburg, MI 49690
(1.4 miles)
Pay: $0 per year - $0 per yearAt Great Wolf, the Food & Beverage Manager understands and leads the daily operations of multiple F&B areas, ensuring guest satisfaction, staff engagement, safety and profitability initiatives are achieved within the lodge environment. The F&B Manager’s key responsibilities include upholding brand standards in food safety/sanitation, cleanliness, staff scheduling & preparedness, training, inventory and guest service/presentation. The Food & Beverage Manager oversees multiple operations including restaurants, bars, quick-serve outlets and banquets in conjunction with fellow F&B Managers.Join our Pack:•Grow your career: A great place to start or advance your career with cross-training, scholarship fund, and talent development programs at all levels•Great Perks: Take advantage of exclusive perks for you, your family, and friends – including discounted vacations and employee referral incentives•Learn While You Earn: Gain access to Great Wolf University for on-the-job training, functional, and leadership training•Prioritize Your Well-Being: We offer flexible scheduling, access to a holistic wellness program and technology, and support through our Employee Assistance Program and Employee Relief Fund•Celebrate Your Uniqueness: Join a team that cheers for diversity and inclusion through programs that make everyone feel welcome and recognized.Benefits:•Medical, Dental, and Vision insurance•Health savings account•Telehealth resources•Life insurance•401K with employer match•Paid vacation time off•Paid parental leaveEssential Daily Duties & Responsibilities:As assigned, oversees and takes ownership of the daily functions of the lodge restaurant and bar, quick service and daily functions of the lodge banquet operations per brand guidelines, completing all tasks necessary to achieve monthly KPI goals. Ensure all areas are strategically prepared for timely, thorough and profitable guest service interactions.Assists F&B leadership in achieving operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change.Actively participates and follows up in the proficient hiring, training, scheduling, coaching, and counseling, of Pack Members; communicating job expectations; planning, monitoring, giving feedback, and reviewing job contributions; enforcing policies and procedures consistent with the Great Wolf Lodge Handbook.Ensures compliance of Pack Member participation training courses in Great Wolf University.Supports frontline staff in anticipating and attending to guests needs to ensure maximum satisfaction.Partners with other F&B Leaders with supervising the preparation, presentation and timeliness of all foods and beverages in all venues of the Lodge; Ensure all items are prepared per recipe guidelines meeting flavor, quality, speed and service standards.Assists in each functional area during peak demand times as needed; to include all guest-facing roles in restaurants, bars, quick-service outlets and banquets.Partners with the Culinary and Purchasing Teams with storeroom, cooler and freezer organization to maintain designated par levels and adherence to all health code requirements; First-in/First-out protocols.Assists Director and Chef with controlling cost of goods sold through regular review of portion control and preparation quantities produced by frontline pack; Extends to activities designed to minimize waste.Ensures all F&B areas strictly and continuously adhere to all local and national standards of food handling, cleanliness, sanitation, organization and maintenance coinciding with the daily/weekly/monthly cleaning schedule and daily execution of Great Wolf internal safety audits.Works with other F&B Leaders and HR to ensure timely and accurate execution of scheduling and payroll activities.Monitors equipment operation, perform preventative maintenance, troubleshoot breakdowns, maintain supplies, and call for repairs as necessary through designated channels.Participates in weekly/monthly inventory procedures to ensure budgeted controllable costs are not exceeded and appropriate pars are maintained.Conducts department pre-shift meetings and service audits at designated timelines; course-correct service components as needed to ensure guest satisfaction scores and company standards are achieved.Ensures lodge complies and meets all minimum score goals for scheduled and non-scheduled safety inspections.Basic Qualifications & Skills:High School diploma or equivalent experienceMinimum of 1+ years leadership experience in food & beverage, organizing a team for optimal customer serviceMust be flexible regarding scheduling based on business demands, including nights, weekends and Holidays as neededExperienced in driving business, revenue, control cost, guest satisfaction and employee engagementDemonstrated experience leading teams to achieve/exceed goalsStrong attention to detail and time management skillsComprehensive knowledge of food and beverage preparation, service standards, guest relations, and etiquetteDesktop and similar hospitality software (Familiarity with Microsoft Office Suite, payroll systems, POS)Successful completion of criminal background check and drug screenHighly proficient with food safety and sanitation practices, rules and regulationsDesired Qualifications & Traits:Bachelor’s degree in hospitality, business, or related fieldPreferably 2 years in a similar roleManager-level certification from nationally accredited food safety training programManager-level certification from nationally accredited alcohol awareness & safety training programEffective communication and ability to resolve conflict; Proven teamworkTraining and/or experience with hands-on kitchen and bar equipment maintenancePrior management experience in hotel/resort industryStrong analytical skills – Understand and react appropriately to key business indicatorsPrior experience developing and implementing plans to ensure a safe work environment in compliance with appropriate regulations (i.e. – Ergonomics, Emergency Response, Injury and Illness Prevention, and Hazard Communication Plans)Physical Requirements:Able to lift up to 30 lbs.Able to bend, stretch, and twistAble to stand for long periods of timeApplication InstructionsWe are hiring immediately, with relocation packages available. Click on “Apply Now” or chat with a recruiter (bottom of your screen on Great Wolf’s website). Complete an application and a recruiter will reach out on next step.Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
Full Time
10/18/2024
Traverse City, MI 49684
(16.6 miles)
Pay: $24 per hourThe Engineer 2 oversees the day to day engineering operations in the lodge. This includes but is not limited to project management, general life safety, ordering, working with vendors. Responsible for completing preventative maintenance and repairs through-out the hotel guestrooms, public spaces, equipment, buildings & grounds.Responsibilities:Troubleshoot and perform basic repair on all types of equipment (e.g., pump and motor replacement), plumbing (e.g., plunge toilets and unclog drains), electrical equipment including lamps, cosmetic items, extension cords, vacuum cleaners, internet devices, replace electrical switches and outlets, and other guestroom items.Assure each day’s activities and problems that occur are communicated to the other shifts using approved communication programs and standards.Ensures that all work performed is conducted in a safe and timely manner adhering to standards of safety and effective equipment utilization.Maintains working knowledge of departmental safety procedures. Attends safety-training programs and in-service as required for continued development.Maintains the necessary service records on mechanical and structural systems.Ensure all standard operating procedures are followed for park operation, employee relations, timekeeping and safety. Including ensuring all daily, weekly and monthly documentation is being completed.Other duties as deemed appropriate by the Assistant Director of Engineering.Qualifications:Technical DegreeTechnical TrainingTrade Related CertificationsHospitality, Healthcare or related industry experienceTrade related certifications preferred in HVAC and/or ElectricalMove, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and heavier lifting or movement tasks with assistance. Move up and down stairs, service ramps, and/or ladders. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Ability to complete work at heights up to 50 feet using ladders, harnesses and lifts.Computer skills including knowledge of database software, internet software, order processing systems, Microsoft Office suite.Valid Driver’s License
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