Primarily responsible for leading the furniture team and for driving furniture sales. Accountable for the furniture department’s overall performance, including furniture merchandising, presentation, and recovery standards, as well as for furniture sales metrics. Works collaboratively with store leadership to accomplish furniture sales and operational goals and tasks to help drive overall store performance. When serving as Manager on Duty, leads and provides direction to store associates performing all cashiering, customer service, recovery, and furniture-related activities on the sales floor.1.Responsible for the leadership and operational performance of the furniture department, including furniture sales and related processes, furniture salesperson training, customer service, and merchandising and presentation standards.2.Provides clear work direction and coaching to furniture sales team members regarding all aspects of the sales process, including merchandising, new product information, competing product comparisons, cashiering, lease to purchase, price holds, and display assembly.3.Provides feedback to store leadership regarding the team’s performance.4.Assists customers with product information, selection, and purchase and ensures third party delivery program is marketed to customers and understood by associates.5.Manages the price hold process, including weekly audits.6.Maintains furniture department inventory, including cycle counts, in an effort to maximize sales and inventory turn. 7.Identifies furniture display needs in sufficient time to allow displays to be built and merchandising standards to be achieved.8.Develops plans for furniture department coverage during special events.9.Strives to continually improve the furniture department’s sales and ensures merchandising and presentation standards, signage, recovery, and cleanliness are maintained.10.Serves in the Manager on Duty role as needed including opening and closing the store. When serving in this role, provides leadership and direction to floor associates and ensures that store, merchandising, and customer service standards are continuously met, including merchandise presentation, signage, recovery, and cleanliness. Drives the customer experience and ensures resolution of customer issues.11.Assists with recovery of the entire store as needed.Qualification1.High School Diploma, GED, or equivalent work experience required. Must be 18 years of age.2.Minimum one-year retail sales experience preferred.3.Demonstrated furniture merchandising and sales skills preferred.4.Strong customer service and communication skills required.5.Ability to lift, carry, push, and pull a minimum of 50 pounds required. Ability to unload freight, to move product on and off store shelves, to walk, stand, bend, stoop, or kneel for long periods of time, and to move freely throughout store on a continual basis required.6.Availability to work a variable schedule of at least 30 hours per week, including nights, weekends, and holidays required.7.Basic English literacy, math, and PC skills required.We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws.

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.About Duke University HospitalPursue your passion for caring with Duke University Hospital in Durham, North Carolina, which is consistently ranked among the best in the United States and is the number one hospital in North Carolina, according to U.S. News and World Report for 2023-2024. Duke University Hospital is the largest of Duke Health's three hospitals and features 1048 patient beds, 65 operating rooms, as well as comprehensive diagnostic and therapeutic facilities, including a regional emergency/trauma center, an endo-surgery center, and moreOAC Nurse ManagerOCC SummaryEstablish, manage, and coordinate the Duke Transplant Center (DTC) Organ Acquisition Center. Supervise staff and develop policies and procedures consistent with program objectives. Operationalize and oversee a formal IT based clinical workflow, communication, and quality and process improvement platform that standardizes processes, empowers care teams, and maximizes donor organ acceptance.Work PerformedSupervisory: Administer and coordinate operational activities of the Organ Acquisition Center; make decisions on specific operating problems and issue instructions in accordance with DTC policies and procedures. Plan, develop and implement goals and objectives of the center; evaluate program objectives on a continual basis; implement changes to existing policies and procedures as appropriate. Determine fiscal requirements and prepare budgetary recommendations; monitor costs and expenditures of program activities and authorize expenditures of center funds. Participate in establishing and maintaining communication between ancillary department and physicians, nursing personnel and other health care professionals regarding center policies and procedures. Plan and conduct meetings with staff to ensure compliance with established practices and keep employees abreast of current standards; develop, in conjunction with others, appropriate training and employee orientation programs. Assist in the subsequent performance of duties to include equipment, supplies, space selection, provision and control of material resources required for and facilities; establish standards to ensure cost containment and to optimize working environment. Administer various personnel actions including, but not limited to, hiring, performance appraisals, disciplinary actions and other related activities. Compile and maintain records, reports and documentation of center activities to be used for program evaluation.General practice: Receives all organ offers through the OPTN/UNOS Donor Net Online Portal. Requires disposition of organ offers to include an acceptance or turn down with refusal codes within 60 minutes of electronic offer. Reviews and interprets the organ match run to identify the appropriate NCDU recipients, identify when to select recipients from local versus national match-run, identify when offer must by-pass NCDU or when NCDU has secured local back-up. Understands and effectively communicates waiver information and each import organ, understanding the type of waiver and implications for payment of the organ.On-call: required to take administrative on-call to support OAC team after hours, weekends, and holidays.Knowledge, Skills, and AbilitiesAttention to detail and effective communication and documentation with numerous physicians, organ procurement agencies, Operating Room (OR), Intensive Care Unit (ICU) and Emergency Department (ED) staff, DUH Admissions, Peri-op, PACU, the patient and the patient's family are required. Supervision scheduling. Work Performed: On site w/opportunity to work hybridLevel CharacteristicsN/AMinimum QualificationsEducationBSN required, Master's degree in nursing preferred.ExperienceFive (5) years nursing experience with at least two years in transplant, critical care, disease specific Degrees, Licensures, CertificationsCurrent or compact RN licensure in the state of North Carolina required. BLS required. Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status. Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideasan exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values. Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.About Duke University HospitalPursue your passion for caring with Duke University Hospital in Durham, North Carolina, which is consistently ranked among the best in the United States and is the number one hospital in North Carolina, according to U.S. News and World Report for 2023-2024. Duke University Hospital is the largest of Duke Health's three hospitals and features 1048 patient beds, 65 operating rooms, as well as comprehensive diagnostic and therapeutic facilities, including a regional emergency/trauma center, an endo-surgery center, and more.Duke Nursing Highlights:Duke University Health System is designated as a Magnet organizationNurses from each hospital are consistently recognized each year as North Carolina's Great 100 Nurses.Duke University Health System was awarded the American Board of Nursing Specialties Award for Nursing Certification Advocacy for being strong advocates of specialty nursing certification.Duke University Health System has 6000 + registered nursesQuality of Life: Living in the Triangle!Relocation Assistance (based on eligibility)Occ SummaryManage a designated caseload to coordinate and complete timely assessment, planning, implementation and evaluation of discharge plans and care transitions across the continuum of care. Ensure optimum utilization of the patient's and the Health System's resources and perform these duties within the requirements of CMS and other external review agencies.Work PerformedMonitor daily census and assignment to assure all patients are assessed.Perform other related duties incidental to the work described herein.Case management needs including care coordination/transition and discharge planning, consultations, advocacy, education. Maintain effective communication with health care team members related to assessment findings, discharge planning needs and provider orders needed to arrange Homecare, Durable Medical Equipment, Transportation, Skilled Nursing or Acute Rehab Facility placement, Substance Abuse Treatment and outpatient follow-up.Maintain working knowledge of specific benefits and reimbursement guidelines, the discharge planning process and applicable federal, state and local regulations.Provide education and guidance on these topics to providers, patients and families as needed.Work with Utilization Management partners to provide information and feedback that will enhance negotiations and denial prevention with payers.Maintain timely documentation of assessment findings, discharge arrangements and actions taken according to departmental guidelines; prepare reports and maintain records as requested and/or required.Participate in Quality Assurance/Performance Improvement (QAPI) activities as requested.Job responsibilities may include site specific duties, weekend/holiday or after hours coverage as designated at each entity.Develop and maintain positive working relationships with customers internal and external to Duke Health System.Knowledge, Skills and AbilitiesAbility to work effectively in a self-directed role Ability to multi-task, capable of daily problem-solving complex issues Excellent written and verbal skills Basic computer skills necessaryLevel CharacteristicsN/AMinimum QualificationsEducationBSN or MSW requiredExperience3 years of relevant experienceDegrees, Licensures, CertificationsRequires Case Management Certification (ACM, CCM or ANCC) within 3 years of hire. MSW or BSN required. If BSN must have current or compact RN licensure in state of NC.CASE MANAGERJob Level: G2Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideasan exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

Duke Connected Care, a community-based, physician-led network, includes a group of doctors, hospitals and other healthcare providers who work together to deliver high-quality care to Medicare Fee-for-Service patients in Durham and itssurrounding areas.External candidates eligible for a $7,500.00 Commitment BonusThe Population Health Care Manager is responsible for clinical expertise for specific complex and/or rising risk patient populations with a design to meet specific contractual and program related requirements. This role will perform disease management, assessment of disease, care plan development and facilitation, referral to appropriate levels of care, etc. The role functions as an integral part of an interdisciplinary team, ensuring excellence with transitions of care to achieve optimal clinical outcomes through a seamless model of access and care. Focus on improving the health status and care for individuals with chronic conditions with complex medical, mental health and psychosocial issues.Work PerformedCoordinate and facilitate timely implementation of assessments, care plans, and appropriate interventions for identified patient population to determine patient health, social situation, physical environment, mental health, substance use, expressed trauma, economic status, and education to patients while exercising discretion and independent judgment; following established policies and procedures.Provide individual treatment to address barriers and identified concerns by accessing systematically identified data from multiple sources such as patient medical records, claims, and program metric reports to target recipient(s) and provider(s) for outreach, education, and intervention.Perform targeted interventions to assist patients with connection to primary care providers and other health care resources. Involve the patient and their support systems (i.e. caregiver, family, etc.) in the decision-making process.Use a patient-centric, collaborative partnership approach to assist the patient with improved self-management and identifying barriers by addressing the total individual, inclusive of medical, psychosocial, behavioral, and spiritual needs.Utilize proven processes to measure a patients understanding and acceptance of the proposed plan(s), his/her willingness to change, and his/her support to maintain health behavior change.Apply teaching and learning theories to assist patients and families with physical and emotional impact of body changes and chronic illness.Monitor quality and effectiveness of interventions to the population by setting long term and/or short-term specific, measurable goal(s).Electronically document all activity in Maestro, and other documentation systems relevant t o the position.Communicate and coordinate with all provider(s) and member(s) of the care team as needed to minimize fragmented care and foster appropriate utilization of services. This will include, navigating transitions of care generally from hospital to home or community facilities.Facilitate interdisciplinary communication to include specialists, PCP, RN, psychiatrist and other key providers.Interface with key providers (e.g. discharge planners, social workers, physicians, psychiatrist etc.) within the hospital, primary care practices, public health and social service departments, as well as mental health agencies and other community resources to assure that patients are linked to and engaged in services.Provide on-site, community, and telephonic outreach to patients, providers, and community stakeholders assisting with identification of treatment history, diagnoses and patient care components both internally and externally to ensure that services provided are sensitive to the needs of individual patients and take into account ethnic and cultural backgrounds.This position may require home visits based on business rules and clinical need of identified patient population.Provide feedback to TL, management, and executive leadership that will enhance negotiations with payers, improve care management, and/or address gaps in care.Develop and maintain positive relationships with customers internal and external to Duke Health System.Minimum QualificationsEducationBachelor's degree in a clinical field such as Nursing, Counseling, Social Work, Therapy, Allied Health, or community health related fields.Experience3 years of clinical experience required.Degrees, Licensures, CertificationsMust have a current license in at least one of these areas:Current or compact RN licensure in the state of North CarolinaCurrent licensure as a licensed clinical social worker by the NC Social Work Certification and Licensure BoardCurrent licensure as a Licensed Professional Counselor by the state of NC,Current licensure as a Licensed Addiction Specialist by the state of North Carolina.Requires ACM or CCM certification within 3 years of hire date.POPULATION HEALTH CARE MANAGERJob Level: G2Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideasan exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the communityfeel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

Duke Connected Care, a community-based, physician-led network, includes a group of doctors, hospitals and other healthcare providers who work together to deliver high-quality care to Medicare Fee-for-Service patients in Durham and itssurrounding areas.External Candidates eligible for a $7,500.00 Commitment Bonus paid over one yearThe Population Health Care Manager is responsible for clinical expertise for specific complex and/or rising risk patient populations with a design to meet specific contractual and program related requirements. This role will perform disease management, assessment of disease, care plan development and facilitation, referral to appropriate levels of care, etc. The role functions as an integral part of an interdisciplinary team, ensuring excellence with transitions of care to achieve optimal clinical outcomes through a seamless model of access and care. Focus on improving the health status and care for individuals with chronic conditions with complex medical, mental health and psychosocial issues.Work PerformedCoordinate and facilitate timely implementation of assessments, care plans, and appropriate interventions for identified patient population to determine patient health, social situation, physical environment, mental health, substance use, expressed trauma, economic status, and education to patients while exercising discretion and independent judgment; following established policies and procedures.Provide individual treatment to address barriers and identified concerns by accessing systematically identified data from multiple sources such as patient medical records, claims, and program metric reports to target recipient(s) and provider(s) for outreach, education, and intervention.Perform targeted interventions to assist patients with connection to primary care providers and other health care resources. Involve the patient and their support systems (i.e. caregiver, family, etc.) in the decision-making process.Use a patient-centric, collaborative partnership approach to assist the patient with improved self-management and identifying barriers by addressing the total individual, inclusive of medical, psychosocial, behavioral, and spiritual needs.Utilize proven processes to measure a patients understanding and acceptance of the proposed plan(s), his/her willingness to change, and his/her support to maintain health behavior change.Apply teaching and learning theories to assist patients and families with physical and emotional impact of body changes and chronic illness.Monitor quality and effectiveness of interventions to the population by setting long term and/or short-term specific, measurable goal(s).Electronically document all activity in Maestro, and other documentation systems relevant t o the position.Communicate and coordinate with all provider(s) and member(s) of the care team as needed to minimize fragmented care and foster appropriate utilization of services. This will include, navigating transitions of care generally from hospital to home or community facilities.Facilitate interdisciplinary communication to include specialists, PCP, RN, psychiatrist and other key providers.Interface with key providers (e.g. discharge planners, social workers, physicians, psychiatrist etc.) within the hospital, primary care practices, public health and social service departments, as well as mental health agencies and other community resources to assure that patients are linked to and engaged in services.Provide on-site, community, and telephonic outreach to patients, providers, and community stakeholders assisting with identification of treatment history, diagnoses and patient care components both internally and externally to ensure that services provided are sensitive to the needs of individual patients and take into account ethnic and cultural backgrounds.This position may require home visits based on business rules and clinical need of identified patient population.Provide feedback to TL, management, and executive leadership that will enhance negotiations with payers, improve care management, and/or address gaps in care.Develop and maintain positive relationships with customers internal and external to Duke Health System.Minimum QualificationsEducationBachelor's degree in a clinical field such as Nursing, Counseling, Social Work, Therapy, Allied Health, or community health related fields.Experience3 years of clinical experience required.Degrees, Licensures, CertificationsMust have a current license in at least one of these areas:Current or compact RN licensure in the state of North CarolinaCurrent licensure as a licensed clinical social worker by the NC Social Work Certification and Licensure BoardCurrent licensure as a Licensed Professional Counselor by the state of NC,Current licensure as a Licensed Addiction Specialist by the state of North Carolina.Requires ACM or CCM certification within 3 years of hire date.POPULATION HEALTH CARE MANAGERJob Level: G2Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideasan exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the communityfeel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.About Duke University HospitalPursue your passion for caring with Duke University Hospital in Durham, North Carolina, which is consistently ranked among the best in the United States and is the number one hospital in North Carolina, according to U.S. News and World Report for 2023-2024. Duke University Hospital is the largest of Duke Health's three hospitals and features 1048 patient beds, 65 operating rooms, as well as comprehensive diagnostic and therapeutic facilities, including a regional emergency/trauma center, an endo-surgery center, and more. Duke Nursing Highlights: Duke University Health System is designated as a Magnet organizationNurses from each hospital are consistently recognized each year as North Carolina's Great 100 Nurses.Duke University Health System was awarded the American Board of Nursing Specialties Award for Nursing Certification Advocacy for being strong advocates of specialty nursing certification.Duke University Health System has 6000 + registered nursesQuality of Life: Living in the Triangle!Relocation Assistance (based on eligibility) Nurse Manager of Operations – Duke Children's Neonatal Intensive Care Unit (NICU)Duke University Health System seeks to hire aNurse Manager, Operationsfor Duke Children's NICUwho will embrace our mission of Transforming Lives Transforming Care.Department Profile:The Duke Children's NICU is a 74-bed (growing to 81 in early 2025) Level IV NICU providing world class care to over 1000 patients a year. The unit is known for nursing expertise in acute and chronic care of critically ill newborns. Diagnoses include extremely low birth weight infants, infants with persistent pulmonary hypertension, and congenital anomalies such as diaphragmatic hernia, gastroschisis, neural tube defects, genetic disorders and palliative care. We are currently looking for a dynamic nurse leader who can guide our talented nursing team in delivering exemplary care to each patient and family.A leader in this role will partner with another Nurse Manager of Operations as well as a team of high functioning NICU nurse leaders (Assistant Nurse Managers, Neonatal CNS and Clinical Nurse IVs). The NICU nursing leadership team works closely with Medical Directors and Advanced Practice Provider leaders to oversee operations of the unit and promote optimal patient outcomes. The right individual for this role will:Have experience working as a bedside nurse with high acuity, neonatal patients.Have demonstrated leadership experience through prior management, team lead or charge nursing roles.Possess a willingness to be flexible to meet the changing needs of our patients, their families, and our outstanding team.Collaborate effectively with all members of our multi-disciplinary team.Show creativity in thinking about how to solve operational opportunities.Work Hours & Shifts:Full-Time, 40 hours per weekJob Summary:Manage andcoordinate patient care and personnel needs.Manage various personnel actions including, but not limited to, hiring, orientation, performance appraisals, promotions, and scheduling.Collaborate in the development, implementation and expansion of learning opportunities and skill development.Analyze, develop, and maintain an effective and efficient nursing care delivery system that reflects patient and family needs across the continuum.Communicate and collaborate with multiple disciplines with a focus on safety and quality.Promote education for patients, patient families and the community; participate in direct patient care activities as a targeted strategy for role modeling or information gathering.Collaborate with nursing colleagues within Duke Children's to promote optimal utilization of nursing resources among the various inpatient platforms.Identify clinical operational needs; manage equipment and supplies and monitor equipment maintenance.Assess the environment and make recommendations to ensure optimal patient comfort, safety, and compliance with various regulatory bodies.Collaborate to determine fiscal requirements; submit budgetary recommendations, including necessary nursing personnel and patient care materials necessary for the provision of care.Cultivate exemplary customer service throughout the organization; promote effective communication skills to include, but not limited to problem solving, assertiveness, and support for team members, feedback, active listening, and conflict resolution. Develop and implement processes to enhance clinic operations and practices for ongoing quality improvement.Develop, document, implement, and monitor written policies and procedures.Perform other related duties.Recruit, retain and develop top nursing talent.Knowledge, Skills, Education, and Experience Required:3 years of nursing experience required.Bachelor's degree in nursing required.Desired Skills and Qualifications:MSN preferred.Prior management experience, specifically within an inpatient neonatal care setting, highly preferred. This can include extensive charge nurse or team lead experience.Clinical quality management and service management skillsOrientation, accountability, planning, prioritization, and time managementProblem solving and innovationKnowledge of budget and financial concernsActive listening and effective communicationTeambuilding, conflict resolution, and managementMotivating and influencing team members in line with theDUHS Culture Commitments and DUH Mission/VisionWorking knowledge of regulatory requirements including North Carolina Nurse Practice ActLicensure, Certification or Registration Required:Current registration with North Carolina State Board of Nursing as a registered professional nurse OR current compact RN licensure to practice in the state of North Carolina required.BLS (or higher) certification required. Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status. Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideasan exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values. Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.About Duke University HospitalPursue your passion for caring with Duke University Hospital in Durham, North Carolina, which is consistently ranked among the best in the United States and is the number one hospital in North Carolina, according to U.S. News and World Report for 2023-2024. Duke University Hospital is the largest of Duke Health's three hospitals and features 1048 patient beds, 65 operating rooms, as well as comprehensive diagnostic and therapeutic facilities, including a regional emergency/trauma center, an endo-surgery center, and more.Duke Nursing Highlights:Duke University Health System is designated as a Magnet organizationNurses from each hospital are consistently recognized each year as North Carolina's Great 100 Nurses.Duke University Health System was awarded the American Board of Nursing Specialties Award for Nursing Certification Advocacy for being strong advocates of specialty nursing certification.Duke University Health System has 6000 + registered nursesQuality of Life: Living in the Triangle!Relocation Assistance (based on eligibility)External Candidates eligible for a $7,500.00 Commitment Bonus paiid over 1 yearManage a designated caseload to coordinate and complete timely assessment, planning, implementation and evaluation of discharge plans and care transitions across the continuum of care. Ensure optimum utilization of the patient's and the Health System's resources and perform these duties within the requirements of CMS and other external review agencies.Work PerformedMonitor daily census and assignment to assure all patients are assessed.Perform other related duties incidental to the work described herein. Case management needs including care coordination/transition and discharge planning, consultations, advocacy, education. Maintain effective communication with health care team members related to assessment findings, discharge planning needs and provider orders needed to arrange Homecare, Durable Medical Equipment, Transportation, Skilled Nursing or Acute Rehab Facility placement, Substance Abuse Treatment and outpatient follow-up. Maintain working knowledge of specific benefits and reimbursement guidelines, the discharge planning process and applicable federal, state and local regulations. Provide education and guidance on these topics to providers, patients and families as needed. Work with Utilization Management partners to provide information and feedback that will enhance negotiations and denial prevention with payers. Maintain timely documentation of assessment findings, discharge arrangements and actions taken according to departmental guidelines; prepare reports and maintain records as requested and/or required. Participate in Quality Assurance/Performance Improvement (QAPI) activities as requested. Job responsibilities may include site specific duties, weekend/holiday or after hours coverage as designated at each entity. Develop and maintain positive working relationships with customers internal and external to Duke Health System.Knowledge, Skills and AbilitiesAbility to work effectively in a self-directed role Ability to multi-task, capable of daily problem-solving complex issues Excellent written and verbal skills Basic computer skills necessaryLevel CharacteristicsN/AMinimum QualificationsEducationBSN or MSW requiredExperience3 years of relevant experienceDegrees, Licensures, CertificationsRequires Case Management Certification (ACM, CCM or ANCC) within 3 years of hire. MSW or BSN required. If BSN must have current or compact RN licensure in state of NC. CASE MANAGERJob Level: G2Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideasan exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.