At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.About Duke University HospitalPursue your passion for caring with Duke University Hospital in Durham, North Carolina, which is consistently ranked among the best in the United States and is the number one hospital in North Carolina, according to U.S. News and World Report for 2023-2024. Duke University Hospital is the largest of Duke Health's three hospitals and features 1048 patient beds, 65 operating rooms, as well as comprehensive diagnostic and therapeutic facilities, including a regional emergency/trauma center, an endo-surgery center, and more.Duke Nursing Highlights:Duke University Health System is designated as a Magnet organizationNurses from each hospital are consistently recognized each year as North Carolina's Great 100 Nurses.Duke University Health System was awarded the American Board of Nursing Specialties Award for Nursing Certification Advocacy for being strong advocates of specialty nursing certification.Duke University Health System has 6000 + registered nursesQuality of Life: Living in the Triangle!Relocation Assistance (based on eligibility)Occ SummaryManage a designated caseload to coordinate and complete timely assessment, planning, implementation and evaluation of discharge plans and care transitions across the continuum of care. Ensure optimum utilization of the patient's and the Health System's resources and perform these duties within the requirements of CMS and other external review agencies.Work PerformedMonitor daily census and assignment to assure all patients are assessed.Perform other related duties incidental to the work described herein.Case management needs including care coordination/transition and discharge planning, consultations, advocacy, education. Maintain effective communication with health care team members related to assessment findings, discharge planning needs and provider orders needed to arrange Homecare, Durable Medical Equipment, Transportation, Skilled Nursing or Acute Rehab Facility placement, Substance Abuse Treatment and outpatient follow-up.Maintain working knowledge of specific benefits and reimbursement guidelines, the discharge planning process and applicable federal, state and local regulations.Provide education and guidance on these topics to providers, patients and families as needed.Work with Utilization Management partners to provide information and feedback that will enhance negotiations and denial prevention with payers.Maintain timely documentation of assessment findings, discharge arrangements and actions taken according to departmental guidelines; prepare reports and maintain records as requested and/or required.Participate in Quality Assurance/Performance Improvement (QAPI) activities as requested.Job responsibilities may include site specific duties, weekend/holiday or after hours coverage as designated at each entity.Develop and maintain positive working relationships with customers internal and external to Duke Health System.Knowledge, Skills and AbilitiesAbility to work effectively in a self-directed role Ability to multi-task, capable of daily problem-solving complex issues Excellent written and verbal skills Basic computer skills necessaryLevel CharacteristicsN/AMinimum QualificationsEducationBSN or MSW requiredExperience3 years of relevant experienceDegrees, Licensures, CertificationsRequires Case Management Certification (ACM, CCM or ANCC) within 3 years of hire. MSW or BSN required. If BSN must have current or compact RN licensure in state of NC.CASE MANAGERJob Level: G2Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideasan exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.Home Visits are required for this positionBSN with Behavioral Health Experience Highly PreferredExternal Candidates eligible for a $7,500.00 Commitment Bonus paid over 1 yearGeneral Description of the Job ClassThe Population Health Care Manager is responsible for delivering clinical expertise to manage health care needs of specific patient populations across the continuum of care with a goal of improving patient health outcomes and reducing unnecessary utilization and cost. This role functions as an integral part of an interdisciplinary team and a patient's care team to optimize clinical outcomes through a seamless model of transitions, access, and care. This role focuses on improving the health status and connection to resources, preventive care, hospital follow-up, and ongoing healthcare for individuals with chronic health conditions as well as addressing frequent hospital and emergency department utilization, and medical, behavioral health, and psychosocial needs by performing care management and care coordination functions in a variety of settings that include a patient's home, community, and clinic.These functions include:• Disease management and chronic disease support• Timely completion of clinical assessment and patient-centered care plan development, facilitation, and implementation• Transitional Care Management / care transition support inclusive of functions of placement into the right setting of care (e.g., skilled nursing, assisted living, home with caregiver support)• Assessment of and connection to resources and treatment for health, social, and behavioral needs• Patient activation and coordination for quality and preventive care gap closure• Assistance with and completion of medication reconciliation, access, education, and adherence• Duties and Responsibilities of this Level• Manages a designated caseload to complete timely development, completion, and implementation of assessments, care plans, and appropriate interventions for identified patient population to determine patient health, social situation, physical environment, behavioral health, substance use, expressed trauma, economic status, and education to patients while exercising discretion and independent judgment.• Provides individualized treatment plans to address barriers and identified concerns by accessing systematically identified data from multiple sources such as patient medical records, claims, and program metric reports to target recipient(s) and provider(s) for outreach, education, and intervention.• Performs targeted interventions to assist patients with connection to primary care providers and other health care resources.• Involves the patient and their support systems (i.e. caregiver, family, etc.) in the decision-making process. Uses a patient-centric, collaborative partnership approach to assist the patient with improved self-management and identifying barriers through a “whole-person” approach, inclusive of medical, psychosocial, behavioral, and spiritual needs.• Utilizes proven processes to measure a patient's understanding and acceptance of the proposed plan(s), his/her willingness to change, and his/her support to maintain health behavior change.• Applies teaching and learning theories to assist patients and families with physical and emotional impact of body changes and chronic illness.• Monitors quality and effectiveness of interventions to the population by setting long term and/or short-term specific, measurable goal(s).• Maintains timely documentation of all care management activity in Maestro, and other documentation systems relevant to the position.• Effectively communicates and coordinates with appropriate care team members to minimize fragmented care and foster appropriate utilization of services. This includes navigating transitions of care generally from hospital or facility to home or community facilities.• Facilitates interdisciplinary communication among care team members to include specialists, PCP, RN, psychiatrist and other key providers. Interfaces with key providers across the care continuum (e.g. discharge planners, social workers, physicians, psychiatrist, etc.) within the hospital, primary care practices, public health and social service departments, as well as behavioral health agencies and other community resources to assure that patients are linked to and engaged in services.• Provides on-site, community, and telephonic outreach to patients, providers, and community stakeholders assisting with identification of treatment history, diagnoses and patient care components both internally and externally to ensure that services provided are sensitive to the needs of individual patients and consider ethnic and cultural backgrounds.• Connects with patients and other care team members in a variety of settings, to include patient homes, community agencies and other locations, primary care practices, and telephone and other virtual platforms. This position may require home visits based on business rules and clinical need of identified patient population.• Participates in quality assurance/performance improvement activities as requested.• Provides feedback to Team Lead, management, and executive leadership that will enhance negotiations with payers, improve care management, and/or address gaps in care.• Develop and maintain positive relationships with customers internal and external to Duke Health System.• Provide other related duties incidental to the work described herein.Required Qualifications at this LevelEducation:• Bachelor's degree in Nursing or Master's degree that supports licensure by the NC Board of Licensed Clinical Mental Health Counselors (i.e., counseling, social work, allied/behavioral health).Experience:• 3 years of relevant clinical experience required.Degrees, Licensure, and/or Certification:• Candidates with a BSN must have current or compact RN licensure in state of NC• Candidates with a Master's degree (e.g., psychology, social work, counseling, or related behavioral health program) must have a current licensure by one of the following NC Boards: Licensed Clinical Social Worker (LCSW), Licensed Clinical Addiction Specialist (LCAS), or Licensed Clinical Mental Health Counselor (LCMHC)• All candidate/employees require a case management certification (ACM, CCM, or ANCC) within 3 years of hireKnowledge, Skills, and Abilities:• Exceptional verbal/written communication and facilitation skills• Self-driven and able to work effectively in a self-directed role• Excellent problem-solving skills• Effectively able to manage multiple priorities in a fast-paced and evolving environment• Demonstrates basic computer skills to complete job functionsDistinguishing Characteristics of this LevelThe intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.Essential Physical Job FunctionsCertain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.POPULATION HEALTH CARE MANAGERJob Level: G1Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideasan exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the communityfeel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

Duke Connected Care, a community-based, physician-led network, includes a group of doctors, hospitals and other healthcare providers who work together to deliver high-quality care to Medicare Fee-for-Service patients in Durham and itssurrounding areas.External candidates eligible for a $7,500.00 Commitment BonusThe Population Health Care Manager is responsible for clinical expertise for specific complex and/or rising risk patient populations with a design to meet specific contractual and program related requirements. This role will perform disease management, assessment of disease, care plan development and facilitation, referral to appropriate levels of care, etc. The role functions as an integral part of an interdisciplinary team, ensuring excellence with transitions of care to achieve optimal clinical outcomes through a seamless model of access and care. Focus on improving the health status and care for individuals with chronic conditions with complex medical, mental health and psychosocial issues.Work PerformedCoordinate and facilitate timely implementation of assessments, care plans, and appropriate interventions for identified patient population to determine patient health, social situation, physical environment, mental health, substance use, expressed trauma, economic status, and education to patients while exercising discretion and independent judgment; following established policies and procedures.Provide individual treatment to address barriers and identified concerns by accessing systematically identified data from multiple sources such as patient medical records, claims, and program metric reports to target recipient(s) and provider(s) for outreach, education, and intervention.Perform targeted interventions to assist patients with connection to primary care providers and other health care resources. Involve the patient and their support systems (i.e. caregiver, family, etc.) in the decision-making process.Use a patient-centric, collaborative partnership approach to assist the patient with improved self-management and identifying barriers by addressing the total individual, inclusive of medical, psychosocial, behavioral, and spiritual needs.Utilize proven processes to measure a patients understanding and acceptance of the proposed plan(s), his/her willingness to change, and his/her support to maintain health behavior change.Apply teaching and learning theories to assist patients and families with physical and emotional impact of body changes and chronic illness.Monitor quality and effectiveness of interventions to the population by setting long term and/or short-term specific, measurable goal(s).Electronically document all activity in Maestro, and other documentation systems relevant t o the position.Communicate and coordinate with all provider(s) and member(s) of the care team as needed to minimize fragmented care and foster appropriate utilization of services. This will include, navigating transitions of care generally from hospital to home or community facilities.Facilitate interdisciplinary communication to include specialists, PCP, RN, psychiatrist and other key providers.Interface with key providers (e.g. discharge planners, social workers, physicians, psychiatrist etc.) within the hospital, primary care practices, public health and social service departments, as well as mental health agencies and other community resources to assure that patients are linked to and engaged in services.Provide on-site, community, and telephonic outreach to patients, providers, and community stakeholders assisting with identification of treatment history, diagnoses and patient care components both internally and externally to ensure that services provided are sensitive to the needs of individual patients and take into account ethnic and cultural backgrounds.This position may require home visits based on business rules and clinical need of identified patient population.Provide feedback to TL, management, and executive leadership that will enhance negotiations with payers, improve care management, and/or address gaps in care.Develop and maintain positive relationships with customers internal and external to Duke Health System.Minimum QualificationsEducationBachelor's degree in a clinical field such as Nursing, Counseling, Social Work, Therapy, Allied Health, or community health related fields.Experience3 years of clinical experience required.Degrees, Licensures, CertificationsMust have a current license in at least one of these areas:Current or compact RN licensure in the state of North CarolinaCurrent licensure as a licensed clinical social worker by the NC Social Work Certification and Licensure BoardCurrent licensure as a Licensed Professional Counselor by the state of NC,Current licensure as a Licensed Addiction Specialist by the state of North Carolina.Requires ACM or CCM certification within 3 years of hire date.POPULATION HEALTH CARE MANAGERJob Level: G2Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideasan exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the communityfeel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

Duke Connected Care, a community-based, physician-led network, includes a group of doctors, hospitals and other healthcare providers who work together to deliver high-quality care to Medicare Fee-for-Service patients in Durham and itssurrounding areas.External Candidates eligible for a $7,500.00 Commitment Bonus paid over one yearFunctional Job DescriptionPopulation Health Care Management Team LeadThe Care Management Team Lead is a role developed to work in coordination with the PHMO leadership in an assigned program to ensure that the work of care management staff is accomplished effectively. Responsible for supervision of assigned team that includes productivity, performance and quality of assigned team. In collaboration with the managers, identifies plans and executes activities to promote effective quality care management and to ensure compliance according to policies and procedures. Additionally, may be assigned a small percentage of a caseload/portfolio to ensure the ability to engage customers within an identified population. Model for staff best-in-class care management by using practical experience engaging the identified customers.General Description of the Job ClassThe Team Lead may be responsible for additional responsibilities above their respective general job class that they are leading. The Team Lead is responsible for clinical/functional expertise for specific customer populations (QA/QI, Engagement/Referral Process, Clinical conditions, Education/Training, and Care Management) with a design to meet specific contractual and program related requirements. The role functions as an integral part of an interdisciplinary team, ensuring excellence with transitions of care to achieve optimal clinical outcomes through a seamless model of access and care. Duties and Responsibilities of this LevelCoordinate and facilitate timely implementation of appropriate interventions for identified customer populations following established policies and procedures. Or making necessary recommendations when gaps to policies and procedures are identified.Monitor, support, and engage both staff and additional management in related systemic opportunities, strengths, and benchmarks that will enhance negotiations with payers, improve care management, and/or address gaps in care. Using accessible data from multiple sources to ensure appropriate outreach, education, and necessary interventions are identified.Participation in the hiring/firing process of staff across care management.Engage with direct reports on a monthly basis via monthly individual supervision and larger team meetings to provide timely departmental updates, training, and coaching. Provide information on staff productivity on a monthly basis, at minimum.Shadow each direct report at least once per evaluation period unless concerns are identified and more is required. Conduct one-on-one training and group training with team members for identified areas of need related to workflow, documentation, and/or patient care. Manage time and attendance for staff members in API system.Complete routine audits (in data management system, MaestroCare/Virtual Health, and recorded calls) for quality, clinical care, understanding of education provided, accuracy of process, and overall experience of any PHMO customers. Provide timely and accurate oversight of process and feedback loops.Participates in identified PHMO/DukeWELL meetings, and role enhancing trainings that are health system/state/regional/nationally appropriate, etc.Develop and maintain positive relationships with customers internal and external to Duke Health System. Maintain small caseload/patient-level responsibilities, following identified workflow and meeting required timeframes for completion of documentation, assessment, medication reconciliation and care planning. Required Qualifications at this LevelEducation RequirementsBachelor's degree in a clinical field such as Nursing, Counseling, Social Work, Therapy, Allied Health, or community health related fields. Experience:3 years of clinical experience required. Extensive management experience Care/Case management experience within different settings i.e. Home Health, Community, Gen. MedStrategic Planning experienceDegree and Certification (one of the following)Must have a current license in at least one of these areas: current or compact RN licensure in the state of North CarolinaCurrent licensure as a licensed clinical social worker by the NC Social Work Certification and Licensure Board, current licensure as a Licensed Professional Counselor by the state of NCCurrent licensure as a Licensed Addiction Specialist by the state of North Carolina. Requires ACM or CCM certification within 3 years of hire date or by December 31, 2020. POPULATION HEALTH CARE MANAGERJob Level: G2Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideasan exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the communityfeel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

Duke Connected Care, a community-based, physician-led network, includes a group of doctors, hospitals and other healthcare providers who work together to deliver high-quality care to Medicare Fee-for-Service patients in Durham and itssurrounding areas.External Candidates eligible for a $7,500.00 Commitment Bonus paid over one yearThe Population Health Care Manager is responsible for clinical expertise for specific complex and/or rising risk patient populations with a design to meet specific contractual and program related requirements. This role will perform disease management, assessment of disease, care plan development and facilitation, referral to appropriate levels of care, etc. The role functions as an integral part of an interdisciplinary team, ensuring excellence with transitions of care to achieve optimal clinical outcomes through a seamless model of access and care. Focus on improving the health status and care for individuals with chronic conditions with complex medical, mental health and psychosocial issues.Work PerformedCoordinate and facilitate timely implementation of assessments, care plans, and appropriate interventions for identified patient population to determine patient health, social situation, physical environment, mental health, substance use, expressed trauma, economic status, and education to patients while exercising discretion and independent judgment; following established policies and procedures.Provide individual treatment to address barriers and identified concerns by accessing systematically identified data from multiple sources such as patient medical records, claims, and program metric reports to target recipient(s) and provider(s) for outreach, education, and intervention.Perform targeted interventions to assist patients with connection to primary care providers and other health care resources. Involve the patient and their support systems (i.e. caregiver, family, etc.) in the decision-making process.Use a patient-centric, collaborative partnership approach to assist the patient with improved self-management and identifying barriers by addressing the total individual, inclusive of medical, psychosocial, behavioral, and spiritual needs.Utilize proven processes to measure a patients understanding and acceptance of the proposed plan(s), his/her willingness to change, and his/her support to maintain health behavior change.Apply teaching and learning theories to assist patients and families with physical and emotional impact of body changes and chronic illness.Monitor quality and effectiveness of interventions to the population by setting long term and/or short-term specific, measurable goal(s).Electronically document all activity in Maestro, and other documentation systems relevant t o the position.Communicate and coordinate with all provider(s) and member(s) of the care team as needed to minimize fragmented care and foster appropriate utilization of services. This will include, navigating transitions of care generally from hospital to home or community facilities.Facilitate interdisciplinary communication to include specialists, PCP, RN, psychiatrist and other key providers.Interface with key providers (e.g. discharge planners, social workers, physicians, psychiatrist etc.) within the hospital, primary care practices, public health and social service departments, as well as mental health agencies and other community resources to assure that patients are linked to and engaged in services.Provide on-site, community, and telephonic outreach to patients, providers, and community stakeholders assisting with identification of treatment history, diagnoses and patient care components both internally and externally to ensure that services provided are sensitive to the needs of individual patients and take into account ethnic and cultural backgrounds.This position may require home visits based on business rules and clinical need of identified patient population.Provide feedback to TL, management, and executive leadership that will enhance negotiations with payers, improve care management, and/or address gaps in care.Develop and maintain positive relationships with customers internal and external to Duke Health System.Minimum QualificationsEducationBachelor's degree in a clinical field such as Nursing, Counseling, Social Work, Therapy, Allied Health, or community health related fields.Experience3 years of clinical experience required.Degrees, Licensures, CertificationsMust have a current license in at least one of these areas:Current or compact RN licensure in the state of North CarolinaCurrent licensure as a licensed clinical social worker by the NC Social Work Certification and Licensure BoardCurrent licensure as a Licensed Professional Counselor by the state of NC,Current licensure as a Licensed Addiction Specialist by the state of North Carolina.Requires ACM or CCM certification within 3 years of hire date.POPULATION HEALTH CARE MANAGERJob Level: G2Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideasan exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the communityfeel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.About Duke University HospitalPursue your passion for caring with Duke University Hospital in Durham, North Carolina, which is consistently ranked among the best in the United States and is the number one hospital in North Carolina, according to U.S. News and World Report for 2023-2024. Duke University Hospital is the largest of Duke Health's three hospitals and features 1048 patient beds, 65 operating rooms, as well as comprehensive diagnostic and therapeutic facilities, including a regional emergency/trauma center, an endo-surgery center, and more. Duke Nursing Highlights: Duke University Health System is designated as a Magnet organizationNurses from each hospital are consistently recognized each year as North Carolina's Great 100 Nurses.Duke University Health System was awarded the American Board of Nursing Specialties Award for Nursing Certification Advocacy for being strong advocates of specialty nursing certification.Duke University Health System has 6000 + registered nursesQuality of Life: Living in the Triangle!Relocation Assistance (based on eligibility) Nurse Manager of Operations – Duke Children's Neonatal Intensive Care Unit (NICU)Duke University Health System seeks to hire aNurse Manager, Operationsfor Duke Children's NICUwho will embrace our mission of Transforming Lives Transforming Care.Department Profile:The Duke Children's NICU is a 74-bed (growing to 81 in early 2025) Level IV NICU providing world class care to over 1000 patients a year. The unit is known for nursing expertise in acute and chronic care of critically ill newborns. Diagnoses include extremely low birth weight infants, infants with persistent pulmonary hypertension, and congenital anomalies such as diaphragmatic hernia, gastroschisis, neural tube defects, genetic disorders and palliative care. We are currently looking for a dynamic nurse leader who can guide our talented nursing team in delivering exemplary care to each patient and family.A leader in this role will partner with another Nurse Manager of Operations as well as a team of high functioning NICU nurse leaders (Assistant Nurse Managers, Neonatal CNS and Clinical Nurse IVs). The NICU nursing leadership team works closely with Medical Directors and Advanced Practice Provider leaders to oversee operations of the unit and promote optimal patient outcomes. The right individual for this role will:Have experience working as a bedside nurse with high acuity, neonatal patients.Have demonstrated leadership experience through prior management, team lead or charge nursing roles.Possess a willingness to be flexible to meet the changing needs of our patients, their families, and our outstanding team.Collaborate effectively with all members of our multi-disciplinary team.Show creativity in thinking about how to solve operational opportunities.Work Hours & Shifts:Full-Time, 40 hours per weekJob Summary:Manage andcoordinate patient care and personnel needs.Manage various personnel actions including, but not limited to, hiring, orientation, performance appraisals, promotions, and scheduling.Collaborate in the development, implementation and expansion of learning opportunities and skill development.Analyze, develop, and maintain an effective and efficient nursing care delivery system that reflects patient and family needs across the continuum.Communicate and collaborate with multiple disciplines with a focus on safety and quality.Promote education for patients, patient families and the community; participate in direct patient care activities as a targeted strategy for role modeling or information gathering.Collaborate with nursing colleagues within Duke Children's to promote optimal utilization of nursing resources among the various inpatient platforms.Identify clinical operational needs; manage equipment and supplies and monitor equipment maintenance.Assess the environment and make recommendations to ensure optimal patient comfort, safety, and compliance with various regulatory bodies.Collaborate to determine fiscal requirements; submit budgetary recommendations, including necessary nursing personnel and patient care materials necessary for the provision of care.Cultivate exemplary customer service throughout the organization; promote effective communication skills to include, but not limited to problem solving, assertiveness, and support for team members, feedback, active listening, and conflict resolution. Develop and implement processes to enhance clinic operations and practices for ongoing quality improvement.Develop, document, implement, and monitor written policies and procedures.Perform other related duties.Recruit, retain and develop top nursing talent.Knowledge, Skills, Education, and Experience Required:3 years of nursing experience required.Bachelor's degree in nursing required.Desired Skills and Qualifications:MSN preferred.Prior management experience, specifically within an inpatient neonatal care setting, highly preferred. This can include extensive charge nurse or team lead experience.Clinical quality management and service management skillsOrientation, accountability, planning, prioritization, and time managementProblem solving and innovationKnowledge of budget and financial concernsActive listening and effective communicationTeambuilding, conflict resolution, and managementMotivating and influencing team members in line with theDUHS Culture Commitments and DUH Mission/VisionWorking knowledge of regulatory requirements including North Carolina Nurse Practice ActLicensure, Certification or Registration Required:Current registration with North Carolina State Board of Nursing as a registered professional nurse OR current compact RN licensure to practice in the state of North Carolina required.BLS (or higher) certification required. Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status. Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideasan exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values. Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.About Duke University HospitalPursue your passion for caring with Duke University Hospital in Durham, North Carolina, which is consistently ranked among the best in the United States and is the number one hospital in North Carolina, according to U.S. News and World Report for 2023-2024. Duke University Hospital is the largest of Duke Health's three hospitals and features 1048 patient beds, 65 operating rooms, as well as comprehensive diagnostic and therapeutic facilities, including a regional emergency/trauma center, an endo-surgery center, and more.Duke Nursing Highlights:Duke University Health System is designated as a Magnet organizationNurses from each hospital are consistently recognized each year as North Carolina's Great 100 Nurses.Duke University Health System was awarded the American Board of Nursing Specialties Award for Nursing Certification Advocacy for being strong advocates of specialty nursing certification.Duke University Health System has 6000 + registered nursesQuality of Life: Living in the Triangle!Relocation Assistance (based on eligibility)External Candidates eligible for a $7,500.00 Commitment Bonus paiid over 1 yearManage a designated caseload to coordinate and complete timely assessment, planning, implementation and evaluation of discharge plans and care transitions across the continuum of care. Ensure optimum utilization of the patient's and the Health System's resources and perform these duties within the requirements of CMS and other external review agencies.Work PerformedMonitor daily census and assignment to assure all patients are assessed.Perform other related duties incidental to the work described herein. Case management needs including care coordination/transition and discharge planning, consultations, advocacy, education. Maintain effective communication with health care team members related to assessment findings, discharge planning needs and provider orders needed to arrange Homecare, Durable Medical Equipment, Transportation, Skilled Nursing or Acute Rehab Facility placement, Substance Abuse Treatment and outpatient follow-up. Maintain working knowledge of specific benefits and reimbursement guidelines, the discharge planning process and applicable federal, state and local regulations. Provide education and guidance on these topics to providers, patients and families as needed. Work with Utilization Management partners to provide information and feedback that will enhance negotiations and denial prevention with payers. Maintain timely documentation of assessment findings, discharge arrangements and actions taken according to departmental guidelines; prepare reports and maintain records as requested and/or required. Participate in Quality Assurance/Performance Improvement (QAPI) activities as requested. Job responsibilities may include site specific duties, weekend/holiday or after hours coverage as designated at each entity. Develop and maintain positive working relationships with customers internal and external to Duke Health System.Knowledge, Skills and AbilitiesAbility to work effectively in a self-directed role Ability to multi-task, capable of daily problem-solving complex issues Excellent written and verbal skills Basic computer skills necessaryLevel CharacteristicsN/AMinimum QualificationsEducationBSN or MSW requiredExperience3 years of relevant experienceDegrees, Licensures, CertificationsRequires Case Management Certification (ACM, CCM or ANCC) within 3 years of hire. MSW or BSN required. If BSN must have current or compact RN licensure in state of NC. CASE MANAGERJob Level: G2Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideasan exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.About Duke University HospitalPursue your passion for caring with Duke University Hospital in Durham, North Carolina, which is consistently ranked among the best in the United States and is the number one hospital in North Carolina, according to U.S. News and World Report for 2023-2024. Duke University Hospital is the largest of Duke Health's three hospitals and features 1048 patient beds, 65 operating rooms, as well as comprehensive diagnostic and therapeutic facilities, including a regional emergency/trauma center, an endo-surgery center, and more.Duke Nursing Highlights:Duke University Health System is designated as a Magnet organizationNurses from each hospital are consistently recognized each year as North Carolina's Great 100 Nurses.Duke University Health System was awarded the American Board of Nursing Specialties Award for Nursing Certification Advocacy for being strong advocates of specialty nursing certification.Duke University Health System has 6000 + registered nursesQuality of Life: Living in the Triangle!Relocation Assistance (based on eligibility)Located at Duke University HospitalPediatric Psychiatry team, Rotating Schedule 11a-11p weekends and holidays includedFull NC LCSW license required for positionGeneral SummaryManage a designated caseload to coordinate and complete timely assessment, planning, implementation and evaluation of discharge plans and care transitions across the continuum of care. Ensure optimum utilization of the patient's and the Health System's resources and perform these duties within the requirements of CMS and other external review agencies.Work Hours:Pediatric Psychiatry team, Rotating Schedule 11a-11p weekends and holidays includedWork PerformedMonitor daily census and assignment to assure all patients are assessed for case management needs including care coordination/transition and discharge planning, consultations, advocacy, education.Maintain effective communication with health care team members related to assessment findings, discharge planning needs and provider orders needed to arrange Homecare, Durable Medical Equipment, Transportation, Skilled Nursing or Acute Rehab Facility placement, Substance Abuse Treatment and outpatient follow-up.Maintain working knowledge of specific benefits and reimbursement guidelines, the discharge planning process and applicable federal, state and local regulations. Provide education and guidance on these topics to providers, patients and families as needed.Work with Utilization Management partners to provide information and feedback that will enhance negotiations and denial prevention with payers.Maintain timely documentation of assessment findings, discharge arrangements and actions taken according to departmental guidelines; prepare reports and maintain records as requested and/or required. Monitor daily census and assignment to assure all patients are assessed for case management needs including care coordination/transition and discharge planning, consultations, advocacy, education.Maintain effective communication with health care team members related to assessment findings, discharge planning needs and provider orders needed to arrange Homecare, Durable Medical Equipment, Transportation, Skilled Nursing or Acute Rehab Facility placement, Substance Abuse Treatment and outpatient follow-up.Maintain working knowledge of specific benefits and reimbursement guidelines, the discharge planning process and applicable federal, state and local regulations. Provide education and guidance on these topics to providers, patients and families as needed.Work with Utilization Management partners to provide information and feedback that will enhance negotiations and denial prevention with payers.Maintain timely documentation of assessment findings, discharge arrangements and actions taken according to departmental guidelines; prepare reports and maintain records as requested and/or required.Inpatient Job Responsibilities/ActivitiesComplete initial assessment within 72 hours to identify psychosocial strengths, weaknesses, community living supports present and needed.Contact with patient primary support systems to gather information regarding dynamics and needs of support system.Conduct support system/family therapy to allow patient/support to practice skills needed to support community living and/or assist in development of functional patterns of interactions.Conduct group sessions for patients focused on skill building/interactional skills.Assist patient in development of safety plan to promote positive coping while living in community setting.Facilitate discharge planning for patients, involving support systems when possible, to provide level of intervention that creates environment for crisis contacts and safe community living.Interface with team to determine multidisciplinary assessment of discharge planning needs and provide information regarding support system/family function.Update Interqual.Other duties as assigned.Typical case load is 10 patients.Knowledge, Skills and Abilities3 yrs. Adult/Mental health experience preferredAbility to work effectively in a self-directed roleAbility to multi-taskLCSWcapable of daily problem-solving complex issuesExcellent written and verbal skillsBasic computer skills necessaryLev el CharacteristicsN/AMinimum QualificationsEducationMaster's degree in social work from an accredited school of social work.Experience3 years of relevant experience.Degrees, Licensures, CertificationsCurrent licensure as a licensed clinical social worker (LCSW) by the NC Social Work Certification and Licensure Board. Consult/Liason should also be a Notary.CASE MANAGERJob Level: G2Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideasan exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

Duke Health Integrated Practice is an exceptional, multi-specialty physician practice encompassing 140 clinics across North Carolina. We attract and retain premier medical professionals with competitive compensation, benefits, and a nurturing work atmosphere that unites passion and purpose.Learn more about us:https://dhip.dukehealth.org/about-usNurse ManagerJob Location:Duke Otolaryngology of Raleigh,3480 Wake Forest Road Suite 404 Raleigh, NCJob Summary:We are seeking aNurse Managerin ourDuke Otolaryngology of Raleigh clinicto manage and coordinate patient care and personnel needs in a DUHS Clinic; plan, develop, implement and evaluate ambulatory health care services, programs and activities.Job Duties and Responsibilities:Develop, document, implement and monitor written policies and procedures reflective of the ambulatory health care site mission settlement and objectives. Manage specific clinic in absence of Health Care Administrator/Practice Manager; and be available on-call for emergencies involving the facility, staff members and patients.Manage specialty nursing services delivered within a specific clinic. Manage various personnel actions including but not limited to hiring, orientation, performance appraisals, promotions and scheduling; Counsel and conduct formal discipline of clinical staff. Collaborate in the development, implementation and expansion of learning opportunities and skill development for all staff. Analyze, develop and maintain an effective and efficient nursing care delivery system that reflects patient and family needs across the continuum; achieving desired outcomesPromote education for patients, patient families and the community; participate in direct patient care activities as a targeted strategy for role modeling or information gathering.Collaborate with nursing colleagues in ambulatory care to promote optimal utilization of nursing resources among the various clinicsIdentify clinical operational needs; manage appropriate level of equipment and supplies and monitors equipment maintenance. Assess the environment and make recommendations to ensure optimal patient comfort, safety and compliance with various regulatory bodies (OSHA, JCAHO, etc.).Collaborate with Health Center Administrator in determining the fiscal requirements of the specific clinic; submit budgetary recommendations, including necessary nursing personnel and patient care materials necessary for the provision of care.Cultivate exemplary customer service throughout the organization; promote effective communication skills to include, but not limited toproblem solving, assertiveness, and support for team members, feedback, active listening and conflict resolution.Develop and implement processes to enhance clinic operations and practices for ongoing quality improvement.Perform other related duties incidental to the work described hereinJob Eligibility Requirements:Current State of North Carolina RN licensure and BLS Certification are required3 years of RN experience is required.Must obtain a leadership certification within 3 months of hire. Some roles within our organization may encompass essential job functions requiring distinct physical and/or mental capabilities. Further details and accommodation requests will be addressed by individual hiring departments.Duke Health Integrated Practice is dedicated to Equal Opportunity Employment, fostering a diverse workforce without regard to age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.We aspire to build a community grounded in collaboration, innovation, creativity, and belonging. Our shared achievements rely on a dynamic exchange of ideas, flourishing best when a multitude of perspectives, backgrounds, and experiences thrive. Upholding these values is a collective responsibility within our community.This job description aims to outline representative responsibilities for this title, not an exhaustive account of specific duties. Employees may be assigned job-related tasks beyond those explicitly outlined here.

Duke Health Integrated Practice is an exceptional, multi-specialty physician practice encompassing 140 clinics across North Carolina. We attract and retain premier medical professionals with competitive compensation, benefits, and a nurturing work atmosphere that unites passion and purpose.Learn more about us:https://dhip.dukehealth.org/about-usClinical Nurse II-Urology/MensHealth/Peds Surgery/Weight Loss- RaleighJob Location:3480 Wake Forest Rd, Raleigh, NC 27609Job Summary:We are seeking aNurse Managerin theDuke Urology Clinic, located inRaleigh, NCto manage and coordinate patient care and personnel needs in a DUHS Clinic; plan, develop, implement and evaluate ambulatory health care services, programs and activities.Job Duties and Responsibilities:Manage multi-specialty nursing services delivered within a specific clinic.Manage various personnel actions including, but not limited to hiring, orientation, performance appraisals, promotions and scheduling; and counsel and conduct formal discipline of clinical staff.Collaborate in the development, implementation and expansion of learning opportunities and skill development for all staff. Analyze, develop and maintain an effective and efficient nursing care delivery system that reflects patient and family needs across the continuum; achieving desired outcomes.Promote education for patients, patient families and the community; participate in direct patient care activities as a targeted strategy for role modeling or information gathering.Collaborate with nursing colleagues in ambulatory care to promote optimal utilization of nursing resources among the various clinics.Identify clinical operational needs; manage appropriate level of equipment and supplies and monitors equipment maintenance. Assess the environment and make recommendations to ensure optimal patient comfort, safety and compliance with various regulatory bodies (OSHA, JCAHO, etc.).Collaborate with Health Center Administrator/Nurse Manager in determining the fiscal requirements of the specific clinic; submit budgetary recommendations, including necessary nursing personnel and patient care materials necessary for the provision of care. Cultivate exemplary customer service throughout the organization; promote effective communication skills to include, but not limited to problem solving, assertiveness, and support for team members, feedback, active listening and conflict resolution.Develop and implement processes to enhance clinic operations and practices for ongoing quality improvement.Develop, document, implement and monitor written policies and procedures reflective of the ambulatory health care site mission settlement and objectives. Manage specific clinic in absence of Health Care Administrator/Practice Manager; and be available on-call for emergencies involving the facility, staff members and patients.Perform other related duties incidental to the work described herein.Job Eligibility Requirements:Bachelor's degree in Nursing is required. Master's degree in Nursing strongly preferred.Three years of nursing experience is required.Must have current or compact RN licensure in the state of North Carolina. BCLS certification requiredNurses hired into leadership positions must obtain a leadership certification within three months of hire. New nurse leaders who are ineligible to sit for an exam because theyJob Schedule:The schedule for this position is day shifts, Monday-Friday, with no weekends or holidays.Some roles within our organization may encompass essential job functions requiring distinct physical and/or mental capabilities. Further details and accommodation requests will be addressed by individual hiring departments.Duke Health Integrated Practice is dedicated to Equal Opportunity Employment, fostering a diverse workforce without regard to age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.We aspire to build a community grounded in collaboration, innovation, creativity, and belonging. Our shared achievements rely on a dynamic exchange of ideas, flourishing best when a multitude of perspectives, backgrounds, and experiences thrive. Upholding these values is a collective responsibility within our community.This job description aims to outline representative responsibilities for this title, not an exhaustive account of specific duties. Employees may be assigned job-related tasks beyond those explicitly outlined here.

Duke Health Integrated Practice is an exceptional, multi-specialty physician practice encompassing 140 clinics across North Carolina. We attract and retain premier medical professionals with competitive compensation, benefits, and a nurturing work atmosphere that unites passion and purpose.Learn more about us:https://dhip.dukehealth.org/about-usJOB LOCATIONDuke GI-Endoscopy of Raleigh - 3300 Executive Drive JOB SUMMARYWe are seeking a Clinical Operations Supervisorto directly supervise sterile processing personnel during specified shifts, facilitating staff and departmental efficiencies while monitoring the clinic's daily operations to ensure that appropriate quality and productivity levels are achieved the appropriate supplies and equipment are ordered and maintained. Ensures compliance with infection control policies and AAMI, AORN, and Joint Commission standards.Assures compliance with infection control and sterilization standards, ensuring that sterilization practices and all equipment used for decontamination and sterilization meet quality standards. Assists staff with performance improvement. Supervisory responsibilities include staff selection, orientation/onboarding, performance evaluation, counseling, and staff development.JOB DUTIES AND RESPONSIBILITIESSchedules and supervises the work of assigned staff to ensure smooth workflow in the department. Schedules staff in accordance with department needs. Acts as a knowledge resource to staff in matters of department processes, technical skills, equipment, supplies and/or regulatory requirements.Selects, trains and manages the performance of staff. Provides daily direction to staff. Sets goals for individuals and for the team. Acts as a mentor and coach and provides development and growth opportunities for staff.Coordinate and maintain departmental workflow in decontamination, the inspection of instruments/trays, cleaning, assembling and packaging of surgical instruments, medical/surgical materials/supplies and equipment.Monitors inventory of supplies and equipment. Coordinate procurement and stocking activities. Analyze usage patterns of supplies and recommend optimal par levels. Assists in developing goals, targets and action plans.Facilitates timely ordering of instrumentation and supplies. Identifies opportunities for cost reduction and expense control. Provides management with information for forecasting future instrumentation/equipment needs. Track and document lost or damaged equipment and supplies.Identifies opportunities to improve work processes and enable achievement of goals in quality, productivity and customer satisfaction. Provides a forum for staff involvement in problem identification and resolutions. Develops and implements solutions to address opportunities to improve quality, safety, efficiency and productivity.Oversight for the cleaning, decontamination, assembly, maintenance and preventative maintenance, and high-level disinfection of all reusable medical instrumentation.Participates in the cleaning, decontaminates, assembles, and disinfects scope trays and equipment following established tray lists and manufactures recommendations as needed.JOB ELIGIBILITY REQUIREMENTSWork requires a bachelor's degree in biology, physiology, psychology or related scientific field.Work requires four years of clinical technical experience to gain expertise in the principles, theories, procedures and equipment in the Endoscopy field. Prefer high level disinfection experience and supervisory experience.Current certification as a Sterile Processing Technician through an accredited organization (CRCST - Certified Registered Central Service Tech, HSPA, or Certified Sterile Processing and Distribution Technician CBSPD) required.JOB HOURSThe schedule for this position is day shifts, Monday-Friday, with no weekends or holidays.Job Code: 00005025 CLINICAL OPERATIONS SUPERVISORJob Level: F2Some roles within our organization may encompass essential job functions requiring distinct physical and/or mental capabilities. Further details and accommodation requests will be addressed by individual hiring departments.Duke Health Integrated Practice is dedicated to Equal Opportunity Employment, fostering a diverse workforce without regard to age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.We aspire to build a community grounded in collaboration, innovation, creativity, and belonging. Our shared achievements rely on a dynamic exchange of ideas, flourishing best when a multitude of perspectives, backgrounds, and experiences thrive. Upholding these values is a collective responsibility within our community.This job description aims to outline representative responsibilities for this title, not an exhaustive account of specific duties. Employees may be assigned job-related tasks beyond those explicitly outlined here.

Duke Health Integrated Practice is an exceptional, multi-specialty physician practice encompassing 140 clinics across North Carolina. We attract and retain premier medical professionals with competitive compensation, benefits, and a nurturing work atmosphere that unites passion and purpose.Learn more about us:https://dhip.dukehealth.org/about-usJOB LOCATIONGI Division - 40 Duke Medicine Circle Dr, Durham, NCJOB SUMMARYWe are seeking an Admin Mgr, Clinical Servicesto provide strategic administrative oversight for the clinical operations of the Division of Gastroenterology to include access management, clinic and endoscopy space management, and operations management. Lead and collaborate with DHIP and hospital leadership through the development and leadership of performance improvement activities and act as liaison between clinic/endoscopy sites, the three hospitals, the scheduling center and the GI Division.JOB DUTIES AND RESPONSIBILITIESProvide focused analysis, guidance and support to the Division Administrator and Clinical Chiefs on operational improvements and management of projects including clinic access, scheduling practices and guidelines, clinic and endoscopy space issues and special projects. Serve as a project manager for interdisciplinary teams to design and implement strategies for enhancing performance.Manage and coordinate clinical administrative activities involved in strategic planning, analysis and implementation of clinical operational objectives. Identify opportunities for improved performance by utilizing performance improvement techniques and methodologies. Provide administrative direction and coordination in the formulation, interpretation and administration of current and long-range policies, procedures and programs for the Division of Gastroenterology. This includes identifying gaps in process, assessing possible solutions, convening workgroups to develop new workflows, implementing agreed upon solution, monitoring of ongoing progress and addressing follow up issues accordingly.Provide leadership and establish performance improvement priorities in clinical performance, patient satisfaction, and productivity improvement processes. Review monthly divisional and physician dashboard reports with divisional leadership and provide feedback and recommendations to Division and Clinical Chiefs and Division Administrator.Work with Revenue Manager, Physicians, HCAs and DHIP leadership to address physician billing issues; Manage Provider Enrollment function for all clinical faculty including new faculty as well as changes with existing faculty. Meet on a regular basis with Medical Director and Health Center Administrator of off-site practices to discuss operational issues. Act as a Divisional liaison in order to resolve problems for offsite clinics. Evaluate effectiveness of improvement strategies through sustained monitoring of performance.Represent Department in Hospital clinic services meetings and participate in various Gastroenterology Leadership Meetings.Manage a team of administrative support staff.Work with Maestro and divisional leadership to ensure best utilization of the EHR.JOB ELIGIBILITY REQUIREMENTSWork requires a general business background generally equivalent to a bachelors degree in a business-related field.Work requires 6 years of related business or administrative experience to acquire competence in applying general personnel practices, accounting and budgeting principles and coordination of major administrative functions.A master's degree in a related field, such as business or health administration, may be substituted for experience on a 1:1 basis.JOB HOURSThe schedule for this position is day shifts, Monday-Friday, with no weekends or holidays.Some roles within our organization may encompass essential job functions requiring distinct physical and/or mental capabilities. Further details and accommodation requests will be addressed by individual hiring departments.Duke Health Integrated Practice is dedicated to Equal Opportunity Employment, fostering a diverse workforce without regard to age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.We aspire to build a community grounded in collaboration, innovation, creativity, and belonging. Our shared achievements rely on a dynamic exchange of ideas, flourishing best when a multitude of perspectives, backgrounds, and experiences thrive. Upholding these values is a collective responsibility within our community.This job description aims to outline representative responsibilities for this title, not an exhaustive account of specific duties. Employees may be assigned job-related tasks beyond those explicitly outlined here.

Duke Health Integrated Practice is an exceptional, multi-specialty physician practice encompassing 140 clinics across North Carolina. We attract and retain premier medical professionals with competitive compensation, benefits, and a nurturing work atmosphere that unites passion and purpose.Learn more about us:https://dhip.dukehealth.org/about-usJOB LOCATIONSignature Care at the Center for Living - 3475 Erwin Rd JOB SUMMARYWe are seeking a Service Access Team Lead for our Signature Care clinic at the Center for Living location to serve as the first point of contact for our patients upon arrival for appointments. This role includes participation in a variety of duties associated with daily clinic preparation process, patient identification, patient check in/out, charge posting, cash management and patient appointment scheduling. JOB DUTIES AND RESPONSIBILITIESPrepare for clinic visits by reviewing next day patients, completing reminder calls, and other next day activities to include but not limited too- entering pre-visit orders, identifying required paperwork, reviewing patient accounts and be prepared to collect on account balances and membership fees.Check-in on arrival, double identifiers for patient verification, and update all demographics in Maestro. Make all necessary edits. Present patients with any required forms for visits. Complete all Maestro check-in fields and clear all maestro alerts. Check-out patients and make return appointments.Open daily cash management batch for collecting payments and close each batch at the end of each business day adhering to all cash management processes and policiesReview all work files/workques in Maestro and make sure to make all necessary adjustments/changes to clear any issues related to the patient account.Manage the Signature Care referral workque with the goal that all will be addressed and completed within 24 hours of submission.Explain billing to patients according to PRMO credit and collection policies. Handle internal billing system for internal concierge fees.Answer telephone live. Assist patients with request, cancellations, reschedule; and/or initiate message via in basket to the designated provider or nurse. Retrieve any unanswered calls via Centracomm answering and return the patients call same business day. Enter all phone encounters via Maestro as necessary.Bill schedules for the provider templates.Handle special provider request and projects from Service Access MGR, providers and HCA.Back up Cash Manager to FCC, This includes participating in monthly cash audits with the SAM and/.or HCA. Insuring daily deposits and maintaining detailed files per policy.Support the clinic FCC with Travel Clinic.Help train new staff onboarding.Plan and schedule for all clerical staff ensuring proper distribution of assignments and manning front desk/phones. Backup to the SAM for Signature Care Center for Living and South Durham clinic when needed. Provide recommendations on staff hires, performance reviews, vacation request, and clinic coverage.Work-que monitoring and making sure staff completion. Provide recommendations to the SAM and HCA for resolution on issues related to inefficiencies.JOB ELIGIBILITY REQUIREMENTSRequires knowledge of basic grammar and mathematical principles normally acquired through high school education but some business related courses are a plus.Prefer previous experience as clinic patient service associate and/or financial care counselor.2-4 years' experience in a healthcare setting preferred.Minimum of one year of work experience in directly communicating and providing service to patients or public is required.Experience in effectively coordinating multiple tasks or activities is required.JOB HOURSThe schedule for this position is day shifts, Monday-Friday, with no weekends or holidays.Some roles within our organization may encompass essential job functions requiring distinct physical and/or mental capabilities. Further details and accommodation requests will be addressed by individual hiring departments.Duke Health Integrated Practice is dedicated to Equal Opportunity Employment, fostering a diverse workforce without regard to age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.We aspire to build a community grounded in collaboration, innovation, creativity, and belonging. Our shared achievements rely on a dynamic exchange of ideas, flourishing best when a multitude of perspectives, backgrounds, and experiences thrive. Upholding these values is a collective responsibility within our community.This job description aims to outline representative responsibilities for this title, not an exhaustive account of specific duties. Employees may be assigned job-related tasks beyond those explicitly outlined here.

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.About Duke University HospitalPursue your passion for caring with Duke University Hospital in Durham, North Carolina, which is consistently ranked among the best in the United States and is the number one hospital in North Carolina, according to U.S. News and World Report for 2023-2024. Duke University Hospital is the largest of Duke Health's three hospitals and features 1048 patient beds, 65 operating rooms, as well as comprehensive diagnostic and therapeutic facilities, including a regional emergency/trauma center, an endo-surgery center, and more.General Description of the Job ClassManage all clinical operations of a Radiology department including, but not limited to, equipment, personnel, scheduling, financial and customer service functions.Duties and Responsibilities of this LevelOperationalDevelop, implement and maintain programs and procedures, such as operating, safety and quality; ensure and maintain standards; determine cause of variances or inabilities to meet established targets; create operational adjustments to ensure that targets are met.Develop, maintain and evaluate customer-scheduling procedures; ensure that all personnel are properly trained on equipment and competent in its use.Evaluate and recommend supplies, equipment and technologies; provide justification and prioritization of such needs; order procedural and operational supplies.Ensure documentation and compliance for local, state and federal regulations including JCAHO and HIPAA.Maintain liaison with physicians, research personnel, and staff to resolve problems and to advise concerning technical procedures, techniques, and equipment.Work inter- and intra-departmentally to resolve customer concerns or complaints.Represent the department on various committees, at meetings and conferences.PersonnelDevelop and implement policies and procedures related to personnel management. Advise and oversee supervisor's administration of Duke University Health System and department policies; ensure that department and hospital guidelines, work rules and personnel policies are understood and applied to staff.Oversee all personnel functions including, but not limited to, hiring, evaluations, promotions, disciplinary actions, and scheduling; manage and review work schedules and assignments.Ensure that all employees are properly oriented, trained, and up to date with annual competencies, certifications, and licensure and education requirements.Plan, develop and provide continuing education and training for technical staff.BudgetaryResponsible for personnel budget including, but not limited to, overtime and flex time expenses; assist in budget preparation through recommendations and projections for staffing and equipment needs.Evaluate new equipment and provide recommendations for necessity of capital equipment purchases.Oversee and ensure that exams and supplies are coded correctly and charged to maximize reimbursement.Perform other related duties incidental to the work therein.Required Qualifications at this LevelEducationWork requires required registry/certification in applicable imaging modality - American Registry of Radiologic Technologist (ARRT) registry or American Registry of Diagnostic Medical Sonographers (ARDMS) or Nuclear Medicine Technologist Certification Board (NMTCB).ExperienceThree years of team leader/supervisory experience in an imaging modality (Radiologic Tech, MR, CT, Mammography, Nuclear Medicine, Sonography, Interventional Radiology) or two years of experience in an imaging modality (Radiologic Tech, MR, CT, Mammography, Nuclear Medicine, Sonography, Interventional Radiology) and three years of team leader/supervisory experience in a non-Radiology area.Degrees, Licensure, and/or CertificationCertification as prescribed by ARRT, ARDMS/CCI, and/or NMTCB.BLS certificationKnowledge, Skills, and AbilitiesPersonnel ManagementDistinguishing Characteristics of this LevelN/A Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status. Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideasan exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values. Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

Duke Health Integrated Practice is an exceptional, multi-specialty physician practice encompassing 140 clinics across North Carolina. We attract and retain premier medical professionals with competitive compensation, benefits, and a nurturing work atmosphere that unites passion and purpose.Learn more about us:https://dhip.dukehealth.org/about-usNurse ManagerJob Location:Harris and Smith OBGYN at Patterson Place 5324 McFarland Dr, Durham, NCJob Summary:We are seeking aNurse Managerto manageand coordinate patient care and personnel needs at Harris & Smith OB/GYN. Foster enhanced clinical care and operational processes to improve patient safety, clinical quality, operation efficiency and creative problem solving.Plan, develop, implement and evaluate ambulatory health care services, programs and activities.Job Duties and Responsibilities:Manages and supports the planning and delivery of direct patient care using the nursing care process in accordance with physician orders and established procedures. Analyze, develop and maintain an effective and efficient nursing care delivery system that reflects patient and family needs across the continuum; achieving desired outcomes.Collaborate in the development, implementation and expansion of learning opportunities and skill development for all nursing staffManage various personnel actions including, but not limited to hiring, orientation, performance appraisals, promotions and scheduling; and counsel and conduct formal discipline of clinical staff.Identify clinical operational needs; manage appropriate level of equipment and supplies and monitors equipment maintenance. Assess the environment and make recommendations to ensure optimal patient comfort, safety, and compliance with various regulatory bodies (OSH, JCAHO, etc.).Cultivate exemplary customer service throughout the organization; promote effective communication skills to include, but not limited to problem solving, assertiveness, and support for team members, feedback, active listening and conflict resolutionPromote education for patients, patient families and the community; participate in direct patient care activities as a targeted strategy for role modeling or information gathering.Collaborate with Health Center Administrator in determining the fiscal requirements of the specific clinic; submit budgetary recommendations, including necessary nursing personnel and patient care materials necessary for the provision of care.Develop, document, implement and monitor written policies and procedures reflective of the ambulatory health care site mission settlement and objectives. Manage specific clinic in absence of Health Care Administrator/Practice Manager; and be available on-call for emergencies involving the facility, staff members and patients.Develop and implement processes to enhance clinic operations and practices for ongoing quality improvementPerform other related duties incidental to the work described hereinJob Eligibility Requirements:Current State of North Carolina RN licensure and BLS Certification are required3 years of RN experience is required.Must obtain a leadership certification within 3 months of hireSome roles within our organization may encompass essential job functions requiring distinct physical and/or mental capabilities. Further details and accommodation requests will be addressed by individual hiring departments.Duke Health Integrated Practice is dedicated to Equal Opportunity Employment, fostering a diverse workforce without regard to age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.We aspire to build a community grounded in collaboration, innovation, creativity, and belonging. Our shared achievements rely on a dynamic exchange of ideas, flourishing best when a multitude of perspectives, backgrounds, and experiences thrive. Upholding these values is a collective responsibility within our community.This job description aims to outline representative responsibilities for this title, not an exhaustive account of specific duties. Employees may be assigned job-related tasks beyond those explicitly outlined here.

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.About Duke University HospitalPursue your passion for caring with Duke University Hospital in Durham, North Carolina, which is consistently ranked among the best in the United States and is the number one hospital in North Carolina, according to U.S. News and World Report for 2023-2024. Duke University Hospital is the largest of Duke Health's three hospitals and features 1048 patient beds, 65 operating rooms, as well as comprehensive diagnostic and therapeutic facilities, including a regional emergency/trauma center, an endo-surgery center, and more.Nurse Manager of Operations – 2300, 4100, 7800, 8200Schedule: Evening/Night Shift Duke University Health System seeks to hire a Nurse Manager of Operations who will embrace our mission of Transforming Lives Transforming Care. This position will manage the Adult Medicine Stepdown, Pulmonary Medicine Stepdown, and General Medicine Stepdown Units. The Adult General Medicine Stepdown Units (2300) consist of 47 beds divided between two adjacent units, providing exceptional care for patients with complex medical diseases, including cardiac, pulmonary, liver, renal, sickle cell, diabetes, infectious diseases, wound care, med-psych, and GI. Unit 4100 is an adult medicine stepdown unit with 16 beds, offering exemplary care for patients with conditions such as sepsis, sickle cell, GI bleed, end-stage renal failure, diabetes, cirrhosis, and behavioral health disorders. The Pulmonary Medicine Stepdown Unit (7800) has 28 beds, including 6 ventilator beds, catering to patients with advanced lung diseases like ALS, pulmonary hypertension, cystic fibrosis, pre- and post-lung transplant conditions, and idiopathic pulmonary fibrosis, as well as various other medical conditions. The newly renovated General Medicine Stepdown Unit (8200) comprises 16 beds, where the nursing staff provides exemplary care for patients with complex diagnoses such as stroke, heart failure, pneumonia, sepsis, liver/kidney failure, BKAs/AKAs, diabetes, GI bleed, sickle cell, rheumatic disorders, psychiatric, and behavioral health disorders.Job SummaryManage and supervise functions of assigned patient care area on a 24 hour basis; ensure effective delivery of clinical patient care and compliance with administrative and clinical policies and procedures.What you will do:Participate in the development of the clinical areas' strategic and operational plansActively support and promote a professional practice model that encourages staff participation in the development of clinical standards that is collaborative, collegial and utilizes current trends and data in professional practice (clinical and administrative). Openly support and consistently communicate mission of the unit/department and the organization. Serve as the collective voice for unit(s) staff to communicate with administration. Serve as the staff and patient advocate to ensure optimal patient care.Interface with patients and families to ensure that care is consistent with their expectations. Ensure active use of the nursing process for patients from pre-admission/admission to discharge and beyond (based on the clinical setting). Serve as a professional role model and mentor to staff by responding positively to change while supporting colleagues through the change process. Serve as a change agent to facilitate communication and transition that supports the mission of the organization.Ensure a unit-based work force that is diverse and cognizant of the value diversity brings to the workplace.Assure coordination/participation of unit based staff on department and organization wide councils/committees. Manage, supervise and coordinate delivery of patient care for assigned patient care area on a 24 hour basis. Ensure compliance with clinical patient care standards and established policies and procedures.Maintain clinical competencies for assigned clinical area and provides bedside care as needed. Assess/coach and evaluate staff level of practice. Develop programs that foster continued clinical development from novice to expert to positively impact on patient care and career satisfaction of staff.Maintain required unit records, reports and statistics for administrative purposes, ensures compliance with established hospital policies, procedures, objectives, quality control (POCT); PI, safety, environmental and infection control. Communicate requirements to staff, and hold staff accountable to established requirements. Coordinate the development, implementation and evaluation of policies and procedures designed to improve operational efficiency. Coordinate QC/PI activities with appropriate staff.Oversee various personnel actions including, but not limited to, hiring, performance appraisals, disciplinary actions, terminations and other related activities.Plan, schedule and organize work for group ensuring proper distribution and delegation of assignments and efficient utilization of personnel, space and facilities; overall accountability for the requisition, care and maintenance of unit inventory, equipment and supplies.Coordinate the activities of nursing staff with other hospital personnel; accountable for the effective and efficient operation of the unit and staff including ensuring that orders, treatments, plans of care, clinical pathways are being carried out in a manner supportive of patient care and recovery. Ensure documentation of patient care is complete and accurate in accordance with hospital and unit policies and procedures.Collaborate with the Director of Clinical Operations to determine fiscal requirements of assigned unit(s), and prepare budgetary recommendations. Monitor the level of resources utilized in service delivery and determines the appropriateness of resource consumption in the service. Develop action plans in conjunction with the Director of Clinical Operations to ensure budget and resource efficiency, and satisfaction with patient care delivery.Perform other related duties incidental to the work described herein.Round on units twice per shift to include stat sheeting with Charge RN. Review units' Zero Harm profiles and support Charge RN to resolve. Review units' priority discharges; ensure teed up for discharge; escalate barriers via CareHub expeditor.Assist with bedflow management.Assist with escalations (EVS, Supply Chain, DP/DVs, etc.) during off hours. Update Tier 2 board.Provide education and in-services for rollouts, product changes, new policies/processes, etc.Attend Tier 1 huddles on a rotating basisMonitor unit process metrics and update docs on Area Improvement CenterAssist with onboarding (creating orientation schedules, rounding on preceptors/orientees, etc.)Onboard staffSupport corrective action and employee performance managementParticipates in RRTs, BRTs, Codes, Fall huddles, VOV huddles, etcProvide direct patient care to facilitate patient flow when MSCC is at Capacity Level 3What you will need: EducationBachelor's degree in Nursing is required. Master's degree in Nursing strongly preferred.ExperienceThree years of nursing experience is required.Degrees, Licensure, and/or CertificationMust have current or compact RN licensure in the state of North Carolina.BCLS certification required.Knowledge, Skills, and AbilitiesN/AJob Title:NURSE MANAGER, OPERATIONSJob Code:5062FLSA:EJob Level:I2Revised Date:04/01/2024Supervisory Responsibility:YesDuke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.Essential Physical Job FunctionsCertain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.