About the RoleIn this role, you will be the expert in point of sale and customer services, providing direction and working alongside associates to deliver excellent customer service. You will teach, coach, develop and supervise associates while completing all service processes focused on consistent execution and operational efficiency.What You’ll DoLead, coach and assist associates to deliver speed of service, execute complicated transactions and create a compelling customer experience at POC and Customer ServiceMeet or exceed individual goals (e.g., credit, loyalty) and support the service team in meeting storewide goalsCoach, teach and train associates to accurately and efficiently execute point of sale and customer service standards based on company guidelinesSupport the training of associates on merchandising standards, product knowledge, and tools; utilize resources and adhere to Kohl’s brand standardsSupport inventory accuracy by timely and accurate completion of all required merchandise disposition practicesOversee daily cash-related processes (e.g., register and cash balancing, change orders, authorizing voided transactions, supplies, over/short research)All Supervisor roles at Kohl’s are responsible for:Leading with integrity, honesty and fostering teamwork in an engaged and inclusive cultureExercising good judgment; taking appropriate partners as neededModeling, guiding and providing direction to associatesDemonstrating and coaching a customer service mindset, including customer service philosophies, anticipating customer needs and satisfactorily resolving issuesSupporting strong operational standards, shortage mitigation, and merchandising presentation to include accurate pricing and proper signingPreventing loss by educating associates, monitoring daily store activity and product protection standards, and partnering with Loss PreventionMonitoring and adjusting resources as the business dictates to support customer needs and workload demands when assigned by a store executive as leader on dutyUse key performance indicators (KPIs) to make informed business decisions that drive overall store resultsAccomplishing multiple tasks within established timeframesTraining, monitoring and reinforcing company policies, procedures, standards and guidelinesMaintaining adherence to company safety policies for the safety of all associates and customersKey holder responsibilities include opening and closing store processes, and providing direction to associatesOther responsibilities as assignedWhat Skills You HaveRequiredMust be at least 18 years of age or olderExperience supervising teams or associates to include the responsibility for coaching to achieve daily goalsStrong verbal/written communication and interpersonal skillsFlexible availability, including days, nights, weekends, and holidaysPreferred2 years experience in retail or similar industryPay Starts At: $18.10

As the team at Zaxby's expands, we're saving a seat for you!To our guests, Zaxby's is more than just a place to eat - it's a place to have fun, spend time with friends, and enjoy great food. To our team members, Zaxby's is an indescribably great place to work!Shift Leaders oversee the people, processes, and products required to execute a shift. They set shift goals, assign tasks to team members, ensure processes are properly followed, and respond to guests' needs.Why work at Zax FREE Meals On Shift & 50% Off Meals Off ShiftFlexible ScheduleEarly Access to PayPaid TrainingOpportunities to AdvanceBenefitsRecognition ProgramEmployee Referral Program401(k) With Employer Match (additional eligibility requirements)Additional Full-Time BenefitsMedical InsuranceDental InsuranceVision InsuranceShort-Term DisabilityLong-Term DisabilityEmployer Paid Life InsuranceDuties and ResponsibilitiesComplete all training requirements including:Zaxby's Shift Leader Development PlanFood Safety CertificationAny additional training required by Zax LLCCreates a culture of high-performance and trains and coaches team members to meet all company standardsMentor, coach and develop team members and communicate performance concerns to your General ManagerPrioritizes the guest and team member experience and resolves complaints and concerns in friendly and respectful mannerCreate and maintain a positive culture and healthy team morale through recognition and leading by exampleCommunicates shift goals and motivates team members to meet goals and perform to their highest ability level.Delegates tasks to team members and supervises performance during a shiftMaintain operational standards and ensure compliance with all Zaxby's Franchising LLC and Zax LLC guidelines, policies, and proceduresEnsure service, product quality, and cleanliness standards are consistently upheldEnhance guest experiences by ensuring that team members satisfy and exceed guest expectationsReceives and reconciles truck deliveries, ensures product is properly stocked, and completes daily inventory counts.Manages food production and quality by monitoring prepping, cooking, and holding processes and taking corrective action when necessaryTracks food safety and quality throughout the shift and ensures guests receive accurate orders that meet company standards and guests' satisfactionPlans shift duties and ensures opening and closing duties are completeCollaborates with management team to develop goals and reports back to management on goal progressEnsure processes, policies, and procedures are properly followed throughout daily operationsFollows company cash management policiesMaintain compliance with federal, state, and local laws and guidelinesUtilize management tools and keep neat, accurate, and current recordsMaintain an attitude of flexibility that allows performance above and beyond the parameters of this position descriptionEnsure the team works safely and follows all safety guidelines and proceduresImmediately report all human resources and risk management concerns to your General Manager and District ManagerEscalate other concerns to your supervisor when appropriateAll other duties necessary to ensure restaurant operations function properlyJob Qualifications The following requirements must be met in order to qualify for this position. Must be 18 years of age or olderMust have reliable transportationAvailable to work 9 to 28 hours per weekAbility to work a flexible schedule including days, nights, weekends, and holidaysSuccessful completion of background checkDemonstrates leadership qualities, organizational skills, and ability to interact cooperatively with othersLeadership experience preferredCapability Requirements The following capabilities are required to perform the essential functions of this position. Reasonable accommodations that do not create an undue hardship on the company will be considered. Sit, stand, and walk continuouslyOccasionally stoop, bend, crouch, or climb, including the use of laddersFrequently lift, push, pull, and carry up to 50 pounds, including lifting overheadContinuous use of hands and wrists for grasping and fine manipulationCommunicate proficiently through speech, reading, and writingMaintain effective audio-visual discrimination and perception to observe and respond to the environmentWork in an environment that features hot and cold temperature variations and exposure to food allergensOperate and work safely with restaurant equipment including, but not limited to, knives, fryers, and potentially hazardous equipment

As the team at Zaxby's expands, we're saving a seat for you!To our guests, Zaxby's is more than just a place to eat - it's a place to have fun, spend time with friends, and enjoy great food. To our team members, Zaxby's is an indescribably great place to work!Shift Leaders oversee the people, processes, and products required to execute a shift. They set shift goals, assign tasks to team members, ensure processes are properly followed, and respond to guests' needs. Why work at Zax FREE Meals On Shift & 50% Off Meals Off ShiftFlexible ScheduleEarly Access to PayPaid TrainingOpportunities to AdvanceBenefitsRecognition ProgramEmployee Referral ProgramMedical InsuranceDental InsuranceVision InsuranceShort-Term DisabilityLong-Term DisabilityEmployer Paid Life Insurance401(k) With Employer Match (additional eligibility requirements)Duties and ResponsibilitiesComplete all training requirements including:Zaxby's Shift Leader Development PlanFood Safety CertificationAny additional training required by Zax LLCCreates a culture of high-performance and trains and coaches team members to meet all company standardsMentor, coach and develop team members and communicate performance concerns to your General ManagerPrioritizes the guest and team member experience and resolves complaints and concerns in friendly and respectful mannerCreate and maintain a positive culture and healthy team morale through recognition and leading by exampleCommunicates shift goals and motivates team members to meet goals and perform to their highest ability level.Delegates tasks to team members and supervises performance during a shiftMaintain operational standards and ensure compliance with all Zaxby's Franchising LLC and Zax LLC guidelines, policies, and proceduresEnsure service, product quality, and cleanliness standards are consistently upheldEnhance guest experiences by ensuring that team members satisfy and exceed guest expectationsReceives and reconciles truck deliveries, ensures product is properly stocked, and completes daily inventory counts.Manages food production and quality by monitoring prepping, cooking, and holding processes and taking corrective action when necessaryTracks food safety and quality throughout the shift and ensures guests receive accurate orders that meet company standards and guests' satisfactionPlans shift duties and ensures opening and closing duties are completeCollaborates with management team to develop goals and reports back to management on goal progressEnsure processes, policies, and procedures are properly followed throughout daily operationsFollows company cash management policiesMaintain compliance with federal, state, and local laws and guidelinesUtilize management tools and keep neat, accurate, and current recordsMaintain an attitude of flexibility that allows performance above and beyond the parameters of this position descriptionEnsure the team works safely and follows all safety guidelines and proceduresImmediately report all human resources and risk management concerns to your General Manager and District ManagerEscalate other concerns to your supervisor when appropriateAll other duties necessary to ensure restaurant operations function properlyJob Qualifications The following requirements must be met in order to qualify for this position. Must be 18 years of age or olderMust have reliable transportationAvailable to work a minimum of 5 days and 32 to 40 hours per weekAbility to work a flexible schedule including days, nights, weekends, and holidaysSuccessful completion of background checkDemonstrates leadership qualities, organizational skills, and ability to interact cooperatively with othersLeadership experience preferredCapability Requirements The following capabilities are required to perform the essential functions of this position. Reasonable accommodations that do not create an undue hardship on the company will be considered. Sit, stand, and walk continuouslyOccasionally stoop, bend, crouch, or climb, including the use of laddersFrequently lift, push, pull, and carry up to 50 pounds, including lifting overheadContinuous use of hands and wrists for grasping and fine manipulationCommunicate proficiently through speech, reading, and writingMaintain effective audio-visual discrimination and perception to observe and respond to the environmentWork in an environment that features hot and cold temperature variations and exposure to food allergensOperate and work safely with restaurant equipment including, but not limited to, knives, fryers, and potentially hazardous equipment