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Full Time
3/8/2024
Fayetteville, NC
(40.0 miles)
Opportunity: Contribute To The Growth Of Your Career.Leads the frontline to promote a ?Highly-Satisfied? customer experience while driving customer loyalty. Helps develop high-performing teams through training and mentoring of Associates on frontline execution of all register transactions. Acts with integrity to adhere to company policy and procedures. Promotes a culture where everyone feels welcomed, valued, and engaged. Has a strong desire to achieve team and individual results. Available and willing to work in multiple areas of the store as neededPromotes a ?Highly Satisfied? customer experienceDrives customer loyalty through programs and initiativesAddresses customer concerns and issues promptlyUpdates Associates on current customer experience feedback, goals, and company initiativesTrains and mentors all Associates on Policies and ProceduresProvides recognition and constructive feedback on cashier performanceMaintains and monitors cash controls including change fundAdheres to all labor laws and meal and break period policiesAssigns registers and coordinates breaks to ensure optimized coverage at frontline and sales floorAudits and approves paperworkMaintains cleanliness, recovery, and organizational standards throughout the frontlineMonitors all frontline equipment, communicating issues to managementExecutes and adheres to Company directivesMaintains and upholds merchandising standards within the queue-lineAdheres to all operational, merchandise, and loss prevention policies and procedures (i.e. merchandise ticketing, EAS tagging - if applicable, and coding standards)Ensures proper and timely handling of damages and Mark out of StockPromotes a safe environment, reporting any type of safety hazard in the storeOther duties as assignedWho We Are Looking For: You!High School graduate or equivalent degree preferredAvailable to work flexible schedule including evenings and weekendsAble to work as a team memberExcellent interpersonal skillsExceptional customer service skillsAble to lift heavy merchandise with/without reasonable accommodationsAble to train and provide direction to othersAble to run a register/handle moneyMust be able to handle confidential information with discretionExperience as a coordinator or previous retail/supervisory experience preferredThis position has a starting pay range of $13.00 to $13.50 per hour.Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information.Applications for this position are always accepted.At HomeGoods, we embrace the unknown? - with new products, new challenges and new ways to make a house a home. Our products add little, special touches to customers' lives and our people do the same for each other. Everyone supports each other to Discover Different - here and throughout the entire TJX family, which includes TJ Maxx, Marshalls, Sierra, and Homesense.Discover Different means we embrace each other’s differences and unique perspectives. We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
Full Time
10/18/2024
Durham, NC 27703
(21.7 miles)
At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.About Duke University HospitalPursue your passion for caring with Duke University Hospital in Durham, North Carolina, which is consistently ranked among the best in the United States and is the number one hospital in North Carolina, according to U.S. News and World Report for 2023-2024. Duke University Hospital is the largest of Duke Health's three hospitals and features 1048 patient beds, 65 operating rooms, as well as comprehensive diagnostic and therapeutic facilities, including a regional emergency/trauma center, an endo-surgery center, and moreOAC Nurse ManagerOCC SummaryEstablish, manage, and coordinate the Duke Transplant Center (DTC) Organ Acquisition Center. Supervise staff and develop policies and procedures consistent with program objectives. Operationalize and oversee a formal IT based clinical workflow, communication, and quality and process improvement platform that standardizes processes, empowers care teams, and maximizes donor organ acceptance.Work PerformedSupervisory: Administer and coordinate operational activities of the Organ Acquisition Center; make decisions on specific operating problems and issue instructions in accordance with DTC policies and procedures. Plan, develop and implement goals and objectives of the center; evaluate program objectives on a continual basis; implement changes to existing policies and procedures as appropriate. Determine fiscal requirements and prepare budgetary recommendations; monitor costs and expenditures of program activities and authorize expenditures of center funds. Participate in establishing and maintaining communication between ancillary department and physicians, nursing personnel and other health care professionals regarding center policies and procedures. Plan and conduct meetings with staff to ensure compliance with established practices and keep employees abreast of current standards; develop, in conjunction with others, appropriate training and employee orientation programs. Assist in the subsequent performance of duties to include equipment, supplies, space selection, provision and control of material resources required for and facilities; establish standards to ensure cost containment and to optimize working environment. Administer various personnel actions including, but not limited to, hiring, performance appraisals, disciplinary actions and other related activities. Compile and maintain records, reports and documentation of center activities to be used for program evaluation.General practice: Receives all organ offers through the OPTN/UNOS Donor Net Online Portal. Requires disposition of organ offers to include an acceptance or turn down with refusal codes within 60 minutes of electronic offer. Reviews and interprets the organ match run to identify the appropriate NCDU recipients, identify when to select recipients from local versus national match-run, identify when offer must by-pass NCDU or when NCDU has secured local back-up. Understands and effectively communicates waiver information and each import organ, understanding the type of waiver and implications for payment of the organ.On-call: required to take administrative on-call to support OAC team after hours, weekends, and holidays.Knowledge, Skills, and AbilitiesAttention to detail and effective communication and documentation with numerous physicians, organ procurement agencies, Operating Room (OR), Intensive Care Unit (ICU) and Emergency Department (ED) staff, DUH Admissions, Peri-op, PACU, the patient and the patient's family are required. Supervision scheduling. Work Performed: On site w/opportunity to work hybridLevel CharacteristicsN/AMinimum QualificationsEducationBSN required, Master's degree in nursing preferred.ExperienceFive (5) years nursing experience with at least two years in transplant, critical care, disease specific Degrees, Licensures, CertificationsCurrent or compact RN licensure in the state of North Carolina required. BLS required. Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status. Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideasan exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values. Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
Full Time
11/6/2024
Cary, NC 27513
(10.3 miles)
Overview: It's an exciting time to join Lowes Foods! In addition to being part of a family-owned and growing company, we offer great pay and excellent benefits including Medical, Dental, and Vision, 401K and Pension Plan, a discount for shopping, paid time off, weekly pay, and more!To ensure effective and profitable operations of the meat department through sales maximization and host growth. Responsibilities: Ensures that guests receive polite, friendly service from the meat department as measured through mystery shops and management observation. (May include assisting on the front end).Accountable for achieving budgeted financial resultsPrepare product for sale (cut, slice, trim, wrap, weigh, and price) according to Lowes Foods Standards.Implements and maintains an in-store selling culture that ensures growth though; execution of company merchandising programs, planning and sales themes, ensuring in-stock conditions and variety through cutting lists and participates in weekly sales meetings. Responsible for ordering including pre-ordering preparation (inventory coolers, etc.). Measures and reacts to out of stocks.Responsible for the scheduling of the department.Ensures the department is run in compliance with company standards (as measured by ALI audits).Ensures direct reports understand expectations for performance, holds them accountable to achieve productivity goals and meets with them to review performance and provide feedback (ongoing and annual performance appraisal).Personally responsible for teaching and training departmental staff. Additionally, builds a talent planning bench for the department, including developing and executing development plans for all high-potential and promotable individuals.Responsible for departmental sanitation and compliance with all safe food handling practices.Maintains coolers and freezers to standard.Responsible for executing weekly pricing audits, weekly pull lists, and flyer recaps and monthly ALI self-audits.Takes complete ownership of entire meat department. This includes all fresh and frozen meat and seafood. Works closely with DSD Receiver and scan coordinator.Creates an environment that is enthusiastic, guest focused, and embedded in a selling culture.Ensures compliance with all federal, state and local statutes, regulations and company policies.Maintains a safe department for guests and hosts.Performs PA announcement.Performs other tasks assigned by store manager. Qualifications: 1. The skill and knowledge associated with a high school education and 3-4 years of progressive supermarket experience.2. Must be 18 years old.3. Ability to lift 50lbs, occasionally and 25lbs. constantly.4. Ability to read and understand information and direction.5. Knowledge of meat operations.6. Ability to supervise people, including training and development.7. Demonstrated ability and willingness to learn multiple tasks and technical requirements on the job.8. Effective communication, guest service, and selling skills.9. Ability to bend, kneel, stand, push/pull stock carts for extended periods of time.#LI-KS1#boost
Full Time
11/2/2024
Sanford, NC 27332
(25.3 miles)
Ready to join our BIG family Text "BIG LOTS" to 97211 to schedule an interview.When you join our team, you’ll enjoy extra savings with a 20% discount on almost everything in store – even food! And a 30% discount on Indoor and Outdoor furniture. Additional benefits include a same day pay option (hourly associates only), discounts on Apple products, Verizon, AT&T services, and more! For More information about benefits, see https://www.biglots.com/corporate/careers/benefits.Primarily responsible for leading the service team including cashiering, and recovery-related functions and is accountable for customer service and operational front-end standards. Provides leadership and clear direction to associates and actively participates in the customer-facing and service aspects of the store, including the support of front-end operations and programs and customer carry outs. Serves as the primary Manager on Duty (MOD) when present. When serving as MOD, leads and provides direction to store associates performing all cashiering, customer service, recovery, and furniture-related activities on the sales floor. Works collaboratively with store leadership to accomplish customer service and front-end operational goals and tasks to help drive overall store performance.1. Leads, supervises, and provides work direction to the Service Team in the store related to all cashiering, front-end and recovery functions.2. Provides feedback to store leadership regarding the team’s performance.3. Responsible for activities related to the achievement of customer service standards, front end operations and program compliance, training, and day-to-day operational tasks, including recovery.4. Serves as the primary Manager on Duty when present including opening and closing the store when scheduled. When serving in this role, provides leadership and direction to floor associates and ensures that store, merchandising, and customer service standards are continuously met, including merchandise presentation, signage, recovery, and cleanliness. Drives the customer experience and ensures resolution of customer issues.5. Responsible for the maintenance, supervision, and compliance of the Hazardous Waste program.6. Utilizes company tools, reports, and feedback to effectively analyze trends and collaborate with store leadership in refining plans to accomplish store initiatives and achieve goals.Qualification1. High School Diploma, GED, or equivalent work experience required. Must be 18 years of age.2. Minimum two years retail management experience preferred.3. Strong decision-making, problem resolution, and interpersonal skills required.4. Ability to lift, carry, push, and pull a minimum of 50 pounds required. Ability to unload freight, to move product on and off store shelves, to walk, stand, bend, stoop, or kneel for long periods of time, and to move freely throughout store on a continual basis required.5. Availability to work a variable schedule of up to 40 hours per week, including nights, weekends, and holidays required.6. Basic English literacy, math, and PC skills required.We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws.The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.
Full Time
10/29/2024
Durham, NC
(22.8 miles)
All 1,000 of our Marshalls stores embrace discovery, from designer luggage to statement shoes. Our assortment of brands is always changing, but our mission to provide the surprises that make the everyday a little more fun is unwavering. Just like working here. Everyone encourages each other and embraces the excitement that can come with change. Each shift is a new opportunity to Discover Different.The Opportunity: Contribute To The Growth Of Your CareerResponsible for executing receiving and merchandising standards while ensuring Associates are processing efficiently and effectively, and working as a team. Ensures an excellent customer experience by engaging and interacting with all customers, and maintaining a clean and organized store. Role models exceptional customer service.Creates a positive internal and external customer experiencePromotes a culture of honesty and integrity; maintains confidentialityOrchestrates truck delivery, prioritizing the processing of merchandise onto the sales floorTrains and mentors Associates on merchandising and processing principlesEnsures merchandise is properly tagged, hung, secured, and codedCommunicates with the Coordinator on Duty to ensure efficient flow of goods to sales floorEnsures Associates complete tasks and activities according to store plan; prioritizes as neededMonitors productivity of team and coaches as necessaryOrganizes and rotates back stock for easy replenishmentMaintains and upholds merchandising philosophy and signage standardsMaintains all organizational, cleanliness and recovery standards for the backroom areaEnsures compliance with recycling and, where applicable, hazardous waste programsCommunicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updatesProvides and accepts recognition and constructive feedbackPartners with Management on Associate training needs to increase effectivenessEnsures adherence to all labor laws, policies, and proceduresPromotes credit and loyalty programsSupports and participates in store shrink reduction goals and programsPromotes safety awareness and maintains a safe environmentOther duties as assignedWho We Are Looking For: You!Able to work a flexible schedule, including nights and weekendsSuperior communication and organizational skills with attention to detailCapable of multi-taskingAble to respond appropriately to changes in direction or unexpected situationsTeam player, working effectively with peers and supervisorsCapable of lifting heavy objects with or without reasonable accommodationAble to train others1 year retail and 6 months of leadership experienceBenefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information.This position has a starting pay range of $14.00 to $14.50 per hour.Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.Applicants with arrest or conviction records will be considered for employment.We’re reinventing retail and helping people discover that next find that’s going to be their new signature look. You can be a part of their journey to look amazing.Our inventory is always changing and our approach is continually evolving, which means every day is another chance to Discover Different. In fact, that’s what it’s like throughout the entire TJX family, which includes TJ Maxx, HomeGoods, Sierra, and Homesense.Discover Different also means we embrace each other’s differences and unique perspectives. We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
Full Time
10/27/2024
Wake Forest, NC 27587
(27.9 miles)
About the RoleIn this role, you will be the expert in point of sale and customer services, providing direction and working alongside associates to deliver excellent customer service. You will teach, coach, develop and supervise associates while completing all service processes focused on consistent execution and operational efficiency.What You’ll DoLead, coach and assist associates to deliver speed of service, execute complicated transactions and create a compelling customer experience at POC and Customer ServiceMeet or exceed individual goals (e.g., credit, loyalty) and support the service team in meeting storewide goalsCoach, teach and train associates to accurately and efficiently execute point of sale and customer service standards based on company guidelinesSupport the training of associates on merchandising standards, product knowledge, and tools; utilize resources and adhere to Kohl’s brand standardsSupport inventory accuracy by timely and accurate completion of all required merchandise disposition practicesOversee daily cash-related processes (e.g., register and cash balancing, change orders, authorizing voided transactions, supplies, over/short research)All Supervisor roles at Kohl’s are responsible for:Leading with integrity, honesty and fostering teamwork in an engaged and inclusive cultureExercising good judgment; taking appropriate partners as neededModeling, guiding and providing direction to associatesDemonstrating and coaching a customer service mindset, including customer service philosophies, anticipating customer needs and satisfactorily resolving issuesSupporting strong operational standards, shortage mitigation, and merchandising presentation to include accurate pricing and proper signingPreventing loss by educating associates, monitoring daily store activity and product protection standards, and partnering with Loss PreventionMonitoring and adjusting resources as the business dictates to support customer needs and workload demands when assigned by a store executive as leader on dutyUse key performance indicators (KPIs) to make informed business decisions that drive overall store resultsAccomplishing multiple tasks within established timeframesTraining, monitoring and reinforcing company policies, procedures, standards and guidelinesMaintaining adherence to company safety policies for the safety of all associates and customersKey holder responsibilities include opening and closing store processes, and providing direction to associatesOther responsibilities as assignedWhat Skills You HaveRequiredMust be at least 18 years of age or olderExperience supervising teams or associates to include the responsibility for coaching to achieve daily goalsStrong verbal/written communication and interpersonal skillsFlexible availability, including days, nights, weekends, and holidaysPreferred2 years experience in retail or similar industryPay Starts At: $18.10
Full Time
10/19/2024
Burlington, NC 27215
(44.7 miles)
The pay range per hour is $20.00 - $34.00Pay is based on several factors which vary based on position. These include labor markets and in some instances may include education, work experience and certifications. In addition to your pay, Target cares about and invests in you as a team member, so that you can take care of yourself and your family. Target offers eligible team members and their dependents comprehensive health benefits and programs, which may include medical, vision, dental, life insurance and more, to help you and your family take care of your whole selves. Other benefits for eligible team members include 401(k), employee discount, short term disability, long term disability, paid sick leave, paid national holidays, and paid vacation. Find competitive benefits from financial and education to well-being and beyond at .ALL ABOUT FULFILLMENTExperts of operations, process and efficiency who enable a consistent experience for our guests by ensuring guests get what they want, when they want it, and how they want it. The fulfillment team picks, preps, packs, sorts, and ships, products safely, efficiently and effectively to deliver convenience and quality for our guests.At Target, we believe in our leaders having meaningful experiences that help them build and develop skills for a career. The role of a Fulfillment Operations Team Leader can provide you with the skills and experience of:Knowledge of guest service fundamentals and experience building a guest first culture on your teamKnowledge of retail business fundamentals including: department sales trends, inventory management, guest shopping patterns, pricing and promotions strategiesSkills in planning department(s) daily/weekly workload to support business priorities and deliver sales goalsSkills in process improvements and workload efficiencyExperience helping build a team of hourly team membersAs a Fulfillment Operations Team Leader, no two days are ever the same, but a typical day will most likely include the following responsibilities:Lead and demonstrate a culture of executing all best practices as outlined with team onboarding and learning; help close skill gaps through development, coaching and team interactionsDemonstrate a service culture that prioritizes the guest service experience. Model, train and coach expectations to deliver the service standardDrive fulfillment goals, understand your role in supporting sales growth and how your departments and team contribute to and impact total store profitability, in support of your ETLUtilize your workload planning tools to complete all scheduled workload ensuring all orders are fulfilled to meet the delivery and service standardsReview all fulfillment reporting to identify gaps and develop a plan to resolve With direction from your ETL, create intra-day workload optimization plans for your teamBe an expert of operations, accuracy, process and efficiencyEnable efficient delivery to our guests by leading pickup and ship from store workloadEvaluate and recommend candidates for open positions and develop a guest-centric teamWith ETL guidance, establish clear goals around quality, accuracy, and timeliness and hold team members accountable to expectationsSupport your ETL in leading team onboarding and learningLead and coach the team to ensure accuracy and efficiency in all fulfillment processes, with guidance from your ETLClose knowledge and skill gaps through training and experiencesWork a schedule that aligns to guest and business needs (this includes early morning, evening, and weekends)Ensure supplies are ordered timely and stockedIf applicable, as a key carrier, follow all safe and secure training and processesDemonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing biasAlways demonstrate a culture of ethical conduct, safety and compliance; lead team to work in the same way and hold others accountable to this commitmentModel a safety advocacy culture by understanding how safety impacts your role and that of your team, identifying and correcting hazards, and holding team accountable to working in a safe manner to benefit themselves and others.Lead and demonstrate a culture of executing all best practices as outlined with team onboarding and learning; help close skill gaps through development, coaching and team interactionsAddress store needs (emergency, regulatory visits, etc.)Support guest services such as back-up cashier, order pick up (OPU) and Drive up (DU) and maintain a compliance culture while executing those duties, such as compliance with federal, state, and local adult beverage lawsAll other duties based on business needsWHAT WE ARE LOOKING FORWe might be a great match if:Working in a fun and energetic environment makes you excited…. We work efficiently and as a team to deliver for our guestsProviding service to our guests that makes them say I LOVE TARGET! excites you…. That’s why we love working at TargetLeading teams who are stocking, setting and selling Target products sounds like your thing… That’s the core of what we doYou aren’t looking for Monday thru Friday job where you are at a computer all day… We are busy all day (especially on the weekends), making it easy for the guest to feel welcomed, inspired and rewardedThe good news is that we have some amazing training that will help teach you everything you need to know to be a Fulfillment Operations Team Leader. But, there are a few skills you should have from the get-go:High school diploma or equivalentMust be at least 18 years of age or olderPrevious retail experience preferred, but not requiredLead and hold others accountableLearn and adapt to current technology needsWork independently and as part of a teamManage workload and prioritize tasks independentlyWelcoming and helpful attitudeEffective communication skillsWe are an awesome place to work and care about our teams, so we want to make sure we are clear on a few more basics that we expect: Access all areas of the building to respond to guest or team member issuesInterpret instructions, reports and informationAccurately handle cash register operations as neededClimb up and down laddersScan, handle and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 44 pounds without additional assistance from others, and team lift items 45-100 poundsAbility to communicate on multiple frequency devices and operate handheld scanners, and other technology equipment as directedFlexible work schedule (e.g., nights, weekends and holidays); reliable and prompt and regular attendance necessary.Americans with Disabilities Act (ADA)Target will provide reasonable accommodations with the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please visit your nearest Target store or reach out to Guest Services at 1-800-440-0680 for additional information.
Full Time
11/9/2024
Chapel Hill, NC 27514
(21.0 miles)
Overview: It's an exciting time to join Lowes Foods! In addition to being part of a family-owned and growing company, we offer great pay and excellent benefits including Medical, Dental, and Vision, 401K and Pension Plan, a discount for shopping, paid time off, weekly pay, and more!Join Lowes Foods as a Deli Manager! As a Deli Manager you will supervise and ensure that Lowes Foods guest service, merchandising programs, and departmental operation is maintained in the deli department. Responsibilities: 1. Ensure guests receive polite, friendly service from the deli department staff.2. Achieve budgeted sales, shrink and profits for the deli department.3. Maintain desired level of inventory and supplies.4. Operate the department according to merchandising and operational guidelines and programs.5. Ensure the quality of product for sale meets Lowes Foods standards.6. Maintain sanitation and safety throughout the department according to Lowes Foods standards.7. Provide guidance, orientation, training and feedback to ensure deli department hosts achieve satisfactory performance standards.8. Perform product preparation, receiving, ordering, stocking and guest service as necessary to achieve standards.9. Maintain department’s labor budget and scheduling standards.10. Perform all other duties as assigned by management.11. Performs PA announcements. Qualifications: 1. Friendly, outgoing personality.2. Ability to work well with others.3. Ability to lift 25 lbs. consistently and 50 lbs. occasionally.4. Ability to read and understand information and direction.5. Knowledge of deli operations.6. Ability to supervise people including training and development.7. Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.8. Effective communication, guest service and selling skills.9. Must be at least 18 years old.10. Ability to bend, kneel and stand for extended periods of time.11. Ability to communicate effectively with Store Manager and Merchandiser.12. Ability to work well with computers.#LI-KS1#boost
Full Time
11/8/2024
Durham, NC 27703
(21.7 miles)
Duke Connected Care, a community-based, physician-led network, includes a group of doctors, hospitals and other healthcare providers who work together to deliver high-quality care to Medicare Fee-for-Service patients in Durham and itssurrounding areas.External Candidates eligible for a $7,500.00 Commitment Bonus paid over one yearThe Population Health Care Manager is responsible for clinical expertise for specific complex and/or rising risk patient populations with a design to meet specific contractual and program related requirements. This role will perform disease management, assessment of disease, care plan development and facilitation, referral to appropriate levels of care, etc. The role functions as an integral part of an interdisciplinary team, ensuring excellence with transitions of care to achieve optimal clinical outcomes through a seamless model of access and care. Focus on improving the health status and care for individuals with chronic conditions with complex medical, mental health and psychosocial issues.Work PerformedCoordinate and facilitate timely implementation of assessments, care plans, and appropriate interventions for identified patient population to determine patient health, social situation, physical environment, mental health, substance use, expressed trauma, economic status, and education to patients while exercising discretion and independent judgment; following established policies and procedures.Provide individual treatment to address barriers and identified concerns by accessing systematically identified data from multiple sources such as patient medical records, claims, and program metric reports to target recipient(s) and provider(s) for outreach, education, and intervention.Perform targeted interventions to assist patients with connection to primary care providers and other health care resources. Involve the patient and their support systems (i.e. caregiver, family, etc.) in the decision-making process.Use a patient-centric, collaborative partnership approach to assist the patient with improved self-management and identifying barriers by addressing the total individual, inclusive of medical, psychosocial, behavioral, and spiritual needs.Utilize proven processes to measure a patients understanding and acceptance of the proposed plan(s), his/her willingness to change, and his/her support to maintain health behavior change.Apply teaching and learning theories to assist patients and families with physical and emotional impact of body changes and chronic illness.Monitor quality and effectiveness of interventions to the population by setting long term and/or short-term specific, measurable goal(s).Electronically document all activity in Maestro, and other documentation systems relevant t o the position.Communicate and coordinate with all provider(s) and member(s) of the care team as needed to minimize fragmented care and foster appropriate utilization of services. This will include, navigating transitions of care generally from hospital to home or community facilities.Facilitate interdisciplinary communication to include specialists, PCP, RN, psychiatrist and other key providers.Interface with key providers (e.g. discharge planners, social workers, physicians, psychiatrist etc.) within the hospital, primary care practices, public health and social service departments, as well as mental health agencies and other community resources to assure that patients are linked to and engaged in services.Provide on-site, community, and telephonic outreach to patients, providers, and community stakeholders assisting with identification of treatment history, diagnoses and patient care components both internally and externally to ensure that services provided are sensitive to the needs of individual patients and take into account ethnic and cultural backgrounds.This position may require home visits based on business rules and clinical need of identified patient population.Provide feedback to TL, management, and executive leadership that will enhance negotiations with payers, improve care management, and/or address gaps in care.Develop and maintain positive relationships with customers internal and external to Duke Health System.Minimum QualificationsEducationBachelor's degree in a clinical field such as Nursing, Counseling, Social Work, Therapy, Allied Health, or community health related fields.Experience3 years of clinical experience required.Degrees, Licensures, CertificationsMust have a current license in at least one of these areas:Current or compact RN licensure in the state of North CarolinaCurrent licensure as a licensed clinical social worker by the NC Social Work Certification and Licensure BoardCurrent licensure as a Licensed Professional Counselor by the state of NC,Current licensure as a Licensed Addiction Specialist by the state of North Carolina.Requires ACM or CCM certification within 3 years of hire date.POPULATION HEALTH CARE MANAGERJob Level: G2Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideasan exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the communityfeel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
Full Time
11/7/2024
Durham, NC 27703
(21.7 miles)
At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.About Duke University HospitalPursue your passion for caring with Duke University Hospital in Durham, North Carolina, which is consistently ranked among the best in the United States and is the number one hospital in North Carolina, according to U.S. News and World Report for 2023-2024. Duke University Hospital is the largest of Duke Health's three hospitals and features 1048 patient beds, 65 operating rooms, as well as comprehensive diagnostic and therapeutic facilities, including a regional emergency/trauma center, an endo-surgery center, and more.Duke Nursing Highlights:Duke University Health System is designated as a Magnet organizationNurses from each hospital are consistently recognized each year as North Carolina's Great 100 Nurses.Duke University Health System was awarded the American Board of Nursing Specialties Award for Nursing Certification Advocacy for being strong advocates of specialty nursing certification.Duke University Health System has 6000 + registered nursesQuality of Life: Living in the Triangle!Relocation Assistance (based on eligibility)External Candidates eligible for a $7,500.00 Commitment Bonus paiid over 1 yearManage a designated caseload to coordinate and complete timely assessment, planning, implementation and evaluation of discharge plans and care transitions across the continuum of care. Ensure optimum utilization of the patient's and the Health System's resources and perform these duties within the requirements of CMS and other external review agencies.Work PerformedMonitor daily census and assignment to assure all patients are assessed.Perform other related duties incidental to the work described herein. Case management needs including care coordination/transition and discharge planning, consultations, advocacy, education. Maintain effective communication with health care team members related to assessment findings, discharge planning needs and provider orders needed to arrange Homecare, Durable Medical Equipment, Transportation, Skilled Nursing or Acute Rehab Facility placement, Substance Abuse Treatment and outpatient follow-up. Maintain working knowledge of specific benefits and reimbursement guidelines, the discharge planning process and applicable federal, state and local regulations. Provide education and guidance on these topics to providers, patients and families as needed. Work with Utilization Management partners to provide information and feedback that will enhance negotiations and denial prevention with payers. Maintain timely documentation of assessment findings, discharge arrangements and actions taken according to departmental guidelines; prepare reports and maintain records as requested and/or required. Participate in Quality Assurance/Performance Improvement (QAPI) activities as requested. Job responsibilities may include site specific duties, weekend/holiday or after hours coverage as designated at each entity. Develop and maintain positive working relationships with customers internal and external to Duke Health System.Knowledge, Skills and AbilitiesAbility to work effectively in a self-directed role Ability to multi-task, capable of daily problem-solving complex issues Excellent written and verbal skills Basic computer skills necessaryLevel CharacteristicsN/AMinimum QualificationsEducationBSN or MSW requiredExperience3 years of relevant experienceDegrees, Licensures, CertificationsRequires Case Management Certification (ACM, CCM or ANCC) within 3 years of hire. MSW or BSN required. If BSN must have current or compact RN licensure in state of NC. CASE MANAGERJob Level: G2Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideasan exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
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