Overview: This position collects past due payments at an advanced level of skill and complexity on various consumer and business account types by phone, while upholding the Bank's high standards for the client experience. Probes clients with fact finding questions to ensure a complete understanding of reasons for delinquency, and works with the client to establish payment arrangements or prescribe other treatments with the goal of bringing the account current. Calls are primarily made using an automated dialing platform which is integrated with the collections system, so it is important that this position is able to type, talk, and navigate multiple systems simultaneously in order to maintain satisfactory productivity standards. This position is considered a first line of defense and is expected to maintain a high level of attention to detail, analyze facts, and make sound decisions in order to mitigate risk to the Bank. May provide training for less experienced specialists in the work group. Responsibilities: Resolution Support - Contacts past due clients to secure payment arrangements or apply the appropriate treatment to resolve delinquency. Some of the accounts have a high level of complexity and may require research. Assists less experienced associates with difficult and escalated calls. Serves as liaison between the branch and client to ensure streamlined account resolution.Client Service - Establishes rapport and delivers the best client experience while maintaining the highest standard of professionalism and call quality.Operational Support - Documents accounts, uses correct system coding, and submits account maintenance with accuracy. Works more complex accounts and conducts skip tracing.First Citizens benefits programs are designed to meet our Associates where they are in life. Full-time associates (20+ hours) are offered a comprehensive benefits program, with customized offerings, including those designed to support families, however defined. More information regarding our benefits offerings can be bound here:https://jobs.firstcitizens.com/benefitThis job posting is expected to remain active until August 31st, 2024. If it is necessary to extend this deadline, the posting will remain active as appropriate. Job postings may come down early due to business need or a high volume of applicants. Qualifications: High School Diploma or GED and 2 years of experience in customer service or call center roles. Collections experience preferred, but not required.Skill(s): Knowledge of and ability to follow Bank policies, procedures, and applicable regulations at all times.

Overview: This position is responsible for the collection of past due payments on various retail or consumer account types by phone, while upholding the Bank's high standards for the client experience. Probes with fact-finding questions to ensure a complete understanding of client's reason for delinquency, and works with client to establish payment arrangements or prescribe other treatments with the goal of bringing the account current. This position is considered a first line of defense and expected to maintain a high level of attention to detail, analyze facts, and make sound decisions in order to mitigate risk to the Bank. Responsibilities: Resolution Support - Contacts past due clients to collect payments. Applies the appropriate treatment to resolve delinquency, and serves as a liaison between branch and clients.Client Service - Establishes a rapport with clients throughout work activities. Delivers the best client experience while maintaining high standards of professionalism and call quality.Operational Support - Documents accounts, utilizes the correct system coding, and submits account maintenance with accuracy.Procedural - Maintains a strong knowledge of Bank policies while navigating multiple systems to ensure procedures and applicable regulations are followed at all times.This job posting is expected to remain active until September 30th, 2024. If it is necessary to extend this deadline, the posting will remain active as appropriate. Job postings may come down early due to business need or a high volume of applicants. Qualifications: High School Diploma or GED and 2 years of experience in Collections, Customer Service, or Financial services OR N/A and N/A years of experience in Collections, Customer Service, or Financial services. Spanish language skills highly preferred.Preferred Education: Bachelor's degree Skill(s): Effective communication skills to include active listening, empathy, Ability to negotiate and collect, Ability to type and talk and work in multiple systems simultaneously, Level of attention to detail and accuracy including written skillsFirst Citizens benefits programs are designed to meet our associates where they are in life. Full-time associates (20+ hours) are offered a comprehensive benefits program, with customized offerings, including those designed to support families, however defined. More information regarding our benefits offerings can be found here: https://jobs.firstcitizens.com/benefits.

Overview: This position is responsible for the collection of past due payments on various retail or consumer account types by phone, while upholding the Bank's high standards for the client experience. Probes with fact-finding questions to ensure a complete understanding of client's reason for delinquency, and works with client to establish payment arrangements or prescribe other treatments with the goal of bringing the account current. This position is considered a first line of defense and expected to maintain a high level of attention to detail, analyze facts, and make sound decisions in order to mitigate risk to the Bank. Responsibilities: Resolution Support - Contacts past due clients to collect payments. Applies the appropriate treatment to resolve delinquency, and serves as a liaison between branch and clients.Client Service - Establishes a rapport with clients throughout work activities. Delivers the best client experience while maintaining high standards of professionalism and call quality.Operational Support - Documents accounts, utilizes the correct system coding, and submits account maintenance with accuracy.Procedural - Maintains a strong knowledge of Bank policies while navigating multiple systems to ensure procedures and applicable regulations are followed at all times.First Citizens benefits programs are designed to meet our Associates where they are in life. Full-time associates (20+ hours) are offered a comprehensive benefits program, with customized offerings, including those designed to support families, however defined. More information regarding our benefits offerings can be bound here: https://jobs.firstcitizens.com/benefitThis job posting is expected to remain active until September 30, 2024. If it is necessary to extend this deadline, the posting will remain active as appropriate. Job postings may come down early due to business need or a high volume of applicants. Qualifications: High School Diploma or GED and 2 years of experience in Collections, Customer Service, or Financial services OR N/A and N/A years of experience in Collections, Customer Service, or Financial servicesPreferred Education: Bachelor's degreeSkill(s): Effective communication skills to include active listening, empathy, Ability to negotiate and collect, Ability to type and talk and work in multiple systems simultaneously, Level of attention to detail and accuracy including written skills

Overview: This position is responsible for the collection of past due payments on various retail or consumer account types by phone, while upholding the Bank's high standards for the client experience. Probes with fact-finding questions to ensure a complete understanding of client's reason for delinquency, and works with client to establish payment arrangements or prescribe other treatments with the goal of bringing the account current. This position is considered a first line of defense and expected to maintain a high level of attention to detail, analyze facts, and make sound decisions in order to mitigate risk to the Bank. Responsibilities: Resolution Support - Contacts past due clients to collect payments. Applies the appropriate treatment to resolve delinquency, and serves as a liaison between branch and clients.Client Service - Establishes a rapport with clients throughout work activities. Delivers the best client experience while maintaining high standards of professionalism and call quality.Operational Support - Documents accounts, utilizes the correct system coding, and submits account maintenance with accuracy.Procedural - Maintains a strong knowledge of Bank policies while navigating multiple systems to ensure procedures and applicable regulations are followed at all times.First Citizens benefits programs are designed to meet our Associates where they are in life. Full-time associates (20+ hours) are offered a comprehensive benefits program, with customized offerings, including those designed to support families, however defined. More information regarding our benefits offerings can be bound here: https://jobs.firstcitizens.com/benefitThis job posting is expected to remain active until September 10th, 2024. If it is necessary to extend this deadline, the posting will remain active as appropriate. Job postings may come down early due to business need or a high volume of applicants. Qualifications: High School Diploma or GED and 2 years of experience in Collections, Customer Service, or Financial services OR N/A and N/A years of experience in Collections, Customer Service, or Financial servicesPreferred Education: Bachelor's degreeLicense or Certification Type: null nullSkill(s): Effective communication skills to include active listening, empathy, Ability to negotiate and collect, Ability to type and talk and work in multiple systems simultaneously, Level of attention to detail and accuracy including written skills

Overview: This position is responsible for the collection of past due payments on various retail or consumer account types by phone, while upholding the Bank's high standards for the client experience. Probes with fact-finding questions to ensure a complete understanding of client's reason for delinquency, and works with client to establish payment arrangements or prescribe other treatments with the goal of bringing the account current. This position is considered a first line of defense and expected to maintain a high level of attention to detail, analyze facts, and make sound decisions in order to mitigate risk to the Bank. Responsibilities: Resolution Support - Contacts past due clients to collect payments. Applies the appropriate treatment to resolve delinquency, and serves as a liaison between branch and clients.Client Service - Establishes a rapport with clients throughout work activities. Delivers the best client experience while maintaining high standards of professionalism and call quality.Operational Support - Documents accounts, utilizes the correct system coding, and submits account maintenance with accuracy.Procedural - Maintains a strong knowledge of Bank policies while navigating multiple systems to ensure procedures and applicable regulations are followed at all times.First Citizens benefits programs are designed to meet our Associates where they are in life. Full-time associates (20+ hours) are offered a comprehensive benefits program, with customized offerings, including those designed to support families, however defined. More information regarding our benefits offerings can be bound here: https://jobs.firstcitizens.com/benefitThis job posting is expected to remain active until September 10th, 2024. If it is necessary to extend this deadline, the posting will remain active as appropriate. Job postings may come down early due to business need or a high volume of applicants. Qualifications: High School Diploma or GED and 2 years of experience in Collections, Customer Service, or Financial services OR N/A and N/A years of experience in Collections, Customer Service, or Financial servicesPreferred Education: Bachelor's degreeLicense or Certification Type: null nullSkill(s): Effective communication skills to include active listening, empathy, Ability to negotiate and collect, Ability to type and talk and work in multiple systems simultaneously, Level of attention to detail and accuracy including written skills

Overview: This position provides quality call monitoring and new hire training for the Collections & Loss Mitigation business units of the Bank to reduce risk and enhance the client experience. Objectively reviews and scores calls in the course of Collections, Loss Mitigation and Recovery in a multi-product environment. Evaluates performance of collection associates to ensure compliance with applicable regulations, call standards, policies, and procedures. Scores calls and written correspondence and provides coaching and training to help associates achieve quality and productivity goals. Assists in the refinement, management, and continuous growth of quality assurance capabilities. Facilitates continuous improvement in processes and overall performance while reducing associate attrition and risk. Responsibilities: Quality Assurance - Monitors calls to ensure service standards, overall call quality, and alignment to policy and regulatory guidelines. Utilizes a quality monitoring program to track performance at individual, functional, and departmental levels. Identifies areas of improvement and possible risks. Provides analytic data to management that allows for key business insight.Coaching & Training - Provides feedback to collection associates and collaborates with managers on observed strengths and improvement opportunities. Ensures the uniformity of coaching and feedback delivery to collection associates through regular calibration sessions. Develops training materials and job aids and administers training to new hires and current associates as needed.Business Support - Works closely with all levels of collection management to address concerns and inefficiencies. Participates in the development and improvement of call monitoring formats, quality standards, and training curriculum. May assist operational process improvements or risk mitigation efforts. Provides new hire training, product training, and system training.Client Service - Strengthens client service capabilities through ongoing monitoring of the client experience and training of associates.First Citizens benefits programs are designed to meet our Associates where they are in life. Full-time associates (20+ hours) are offered a comprehensive benefits program, with customized offerings, including those designed to support families, however defined. More information regarding our benefits offerings can be bound here: https://jobs.firstcitizens.com/benefitThis job posting is expected to remain active until July 15th, 2024. If it is necessary to extend this deadline, the posting will remain active as appropriate. Job postings may come down early due to business need or a high volume of applicants. Qualifications: High School Diploma or GED and 3 years of experience in Collections, Customer Service, Call Center, Quality Control, or Financial Services including Quality AssurancePreferred Education: College graduate with 1 year in Financial Services, Quality, or training roleSkill(s): Must have knowledge of applicable regulations pertaining to the collections and loss mitigation of distressed credits

Overview: This position supervises the collection of at-risk business loans for the Credit Resolution function of the Bank. Responsible for a team of associates who mitigate Bank losses through the collection, negotiation, and repayment of loans or other related functions. Reviews functional processes to ensure timely and accurate resolution. Facilitates daily workflow and ensures timely completion of work. Provides assistance on complex inquiries, and coordinates training and ongoing development of the team. Performs routine inspection of the work to include call monitoring, account review, and review of associate performance to ensure acceptable quality and productivity. Conducts regular coaching and feedback sessions with staff. This position is considered the first line of defense and is expected to maintain a high level of attention to detail, analyze facts, and make sound decisions in order to mitigate risk to the Bank. Responsibilities: Collections - Oversees the activities of a team that processes or collects past due small business accounts.Contacts past due clients to secure payment arrangements or apply the appropriate treatment to resolve delinquency. Calls are primarily made using an automated dialing platform which is integrated with the collections system, so it is important that this position is able to type, talk, and navigate multiple systems simultaneously in order to maintain satisfactory productivity standards. Guides the resolution of difficult loans, and coordinates with internal business units as needed to minimize delinquency and reduce losses to the Bank.Supervisory Functions - Assesses work of associates for accuracy, process improvements, and efficiencies. Ensures compliance with department policies and procedures. Manages the performance of assigned staff, to include performance, productivity, attendance. Develop and inspire team through regular coaching and mentoring.Business Support - Provides support to the department and associates with complex problems, questions, and research. Promote a culture of continuous improvement and seek opportunities to further streamline processes.Reporting - Monitors processes and daily activities. Reviews and prepares collections reports and shares data as appropriate to management, ensuring ongoing oversight and tracking of problem loans. Qualifications: Qualifications:Bachelor's Degree and 1 years of experience in Business Collections, Default, Foreclosure, Bankruptcy, or Loss Mitigation OR High School Diploma or GED and 5 years of experience in Business Collections, Default, Foreclosure, Bankruptcy, or Loss MitigationPreferred Area of Experience: SupervisorySkill(s): Familiarity with applicable regulations (i.e. FDCPA, UDAAP, & Account Management Guidelines)First Citizens benefits programs are designed to meet our associates where they are in life. Full-time associates (20+ hours) are offered a comprehensive benefits program, with customized offerings, including those designed to support families, however defined. More information regarding our benefits offerings can be found here: https://jobs.firstcitizens.com/benefits.This job posting is expected to remain active until September 10th, 2024. If it is necessary to extend this deadline, the posting will remain active as appropriate. Job postings may come down early due to business need or a high volume of applicants.

Physical Therapist Key information: Title: Physical TherapistLocation/work environment: In facilityReporting structure: Reporting to Director of Rehab Powerback is proud to offer a comprehensive and unique benefits package for those candidates that are qualified, including health insurance benefits, 401k, paid time off, clinical support network, online CEUs, on-demand pay, Visa or Green Card sponsorship, and more! Select benefits are available to part time and PRN employees as well! About the job As a Physical Therapist, you help patients get well. You are the person who can bring their power back. In doing this, you will assess patient needs, develop their recovery plans, and deliver physical therapy. You're a healer and a helper, which is why you got into this line of work. You're equally adept at addressing the whole patient and seeing them as an individual. You know your goal is the design of a program that will restore, reinforce, and enhance their physical abilities. You're adaptable to the needs of the patient and can find joy in the variety of the work and the settings. You're a teammate and are looking for collaboration with your peers, but you're also happy to make referrals to help your patient get the care they need to thrive. You know that being a Physical Therapist means you're a teacher who can train patients and caregivers on the skills they need to promote independence and productivity. If this sounds like you, we'd love to meet you! Who is Powerback Powerback Rehabilitation (Powerback) is a new way of delivering recovery, rehabilitation, respiratory, and wellness services to patients across the nation. We deliver an empowered approach to achieving your full potential by providing integrated and individualized solutions. Our reimagined approach to rehabilitation connects directly to the patient experience, which is centered on transforming the road to recovery for everyone and helping patients get their power back. It's patient-centered care that provides a sustainable way of feeling better, moving better, breathing better, and living better. Why Now Working in a company that values growth and understands what it means to be a caregiver is refreshing. Our CEO is a former staff therapist. We offer growth, paths forward, and we are committed to patient-centered care. We are growing, stable, and need people like you, who have a calling to help people thrive. Isn't it time for you to work with a team where 86% of them know and feel their work makes a difference So much so, we're certified as a 2023 Great Place to Work. Now is the time for you to join Powerback. What's next Powerback has streamlined our hiring process: Applying takes 3 minutes, give or take.You'll hear back from us within 1 business day.If you meet the qualifications, a recruiter will call you for a 10-minute conversation within 2-3 business days, depending on your availability.You will then be presented to the hiring managerThe hiring manager will reach out within a business day to schedule the interview. ^^ This all happens within 1-5 business days from the phone screen. ^^ After your interview, the hiring manager makes a quick decision. We aim to accomplish this within the week.If the hiring manager wants to move forward, you will hear from us within a business day, because we are excited to get you started! PTH1SPECIFIC EDUCATIONAL/VOCATIONAL REQUIREMENTS:1. They must have a valid Physical Therapy license in the state(s) of practice, or proof of license and eligibility. 2. They must have a Master's degree in Physical Therapy; or 3. They must have a Master's degree in a Physical Therapy related field in addition to a Bachelor's degree in Physical Therapy; or 4. They must have a Bachelor's degree in Physical Therapy plus 5 years of progressively responsible PT experience. The qualifying Physical Therapy degree earned outside of the U.S. must be evaluated to be the U.S. equivalent to a degree in Physical Therapy.

Speech Language Pathologist Key information: Title: Speech Language PathologistLocation/work environment: In facilityReporting structure: Reporting to Director of Rehab Powerback is proud to offer a comprehensive and unique benefits package for those candidates that are qualified, including health insurance benefits, 401k, paid time off, clinical support network, online CEUs, on-demand pay, Visa or Green Card sponsorship, and more! Select benefits are available to part time and PRN employees as well! * These rates are negotiable and, in some cases, can be augmented with things like a sign on bonus, relocation assistance. About the job As a Speech Language Pathologist, you help patients get their power back. You are the person who can help people communicate, swallow, and work to diminish or remediate disorders or deficits. In doing this, you take responsibility for the effective and efficient delivery of rehab services, you design the plan, and work with patients to execute those plans. You're a healer and a helper, which is why you got into this line of work. You're equally adept at addressing the whole patient and seeing them as an individual, and you know your goal is the design of a program that will restore, reinforce, and enhance their speech and communication abilities. You're adaptable to the needs of the patient and can find joy in the variety of the work and the settings. From cleaning equipment to reporting to meetings, you thrive in a setting that keeps you moving through your day. You're a teammate and are looking for collaboration with your peers, but you're also happy to make referrals to help your patient get the care they need to thrive. You know that being a Speech Language Pathologist means you're a teacher who can train patients and caregivers on the skills they need to promote independence and productivity. If this sounds like you, we'd love to meet you! Who is Powerback Powerback Rehabilitation (Powerback) is a new way of delivering recovery, rehabilitation, respiratory, and wellness services to patients across the nation. We deliver an empowered approach to achieving your full potential by providing integrated and individualized solutions. Our reimagined approach to rehabilitation connects directly to the patient experience, which is centered on transforming the road to recovery for everyone and helping patients get their power back. It's patient-centered care that provides a sustainable way of feeling better, moving better, breathing better, and living better. Why Now Working in a company that values growth and understands what it means to be a caregiver is refreshing. Our CEO is a former staff therapist. We offer growth, paths forward, and we are committed to patient-centered care. We are growing, stable, and need people like you, who have a calling to help people thrive. Isn't it time for you to work with a team where 86% of them know and feel their work makes a difference So much so, we're certified as a 2023 Great Place to Work. Now is the time for you to join Powerback. What's next Powerback has streamlined our hiring process: Applying takes 3 minutes, give or take.You'll hear back from us within 1 business day.If you meet the qualifications, a recruiter will call you for a 10-minute conversation within 2-3 business days, depending on your availability.You will then be presented to the hiring managerThe hiring manager will reach out within a business day to schedule the interview. ^^ This all happens within 1-5 business days from the phone screen. ^^ After your interview, the hiring manager makes a quick decision. We aim to accomplish this within the week.If the hiring manager wants to move forward, you will hear from us within a business day, because we are excited to get you started! ShareSTH1 Qualifications1. A Master's degree in Speech-Language Pathology, Communication Disorders, Communicative Disorders or similarly-titled area that is consistent and acceptable to the American Speech-Language-Hearing Association. 2. A Certificate of Clinical Competence from the American Speech-Language-Hearing Association (ASHA) or be eligible to participate as an ASHA Clinical Fellow. We will also accept candidates who are eligible to obtain the Certificate of Clinical Competence.3. Licensed, certified or credentialed, as required in the state of practice.

Interested in picking up some extra hours We have availability in our safe, secure correctional medical unit to pick up 12 hour shifts, helping our medical staff with duties of limited services such as Sick Call Triage, H&Ps, Med Pass. Use your medical knowledge and hearts desire to care for the underserved, without the back-breaking patient lifting you find in home health and nursing home care.Location:Craven County JailOpen Position: PRN Licensed Practical NurseSchedule: PRN 12 hr shiftsOur nurses are the heart of our business and we take pride in offering a safe, secure work environment. Part Time positions often come with the added flexibility of scheduling to ensure a healthy work life balance. Additional hours are always optional at jails in the surrounding areas when financial needs arise or should you desire a Full-Time benefit package.Interested in Learning More About Life At SHP Check us out on Instagram @LifeAtSHP, Facebook @SouthernHealthPartners and Twitter @SHPJailMedicalEqual Opportunity EmployerAll Applicants are subject to Drug Screening and the Issuance ofSecurity Clearance by the Facility in Which Work is to be performed.