At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.About Duke University HospitalPursue your passion for caring with Duke University Hospital in Durham, North Carolina, which is consistently ranked among the best in the United States and is the number one hospital in North Carolina, according to U.S. News and World Report for 2023-2024. Duke University Hospital is the largest of Duke Health's three hospitals and features 1048 patient beds, 65 operating rooms, as well as comprehensive diagnostic and therapeutic facilities, including a regional emergency/trauma center, an endo-surgery center, and more. Duke Nursing Highlights: Duke University Health System is designated as a Magnet organizationNurses from each hospital are consistently recognized each year as North Carolina's Great 100 Nurses.Duke University Health System was awarded the American Board of Nursing Specialties Award for Nursing Certification Advocacy for being strong advocates of specialty nursing certification.Duke University Health System has 6000 + registered nursesQuality of Life: Living in the Triangle!Relocation Assistance (based on eligibility) Nurse Manager of Operations – Duke Children's Neonatal Intensive Care Unit (NICU)Duke University Health System seeks to hire aNurse Manager, Operationsfor Duke Children's NICUwho will embrace our mission of Transforming Lives Transforming Care.Department Profile:The Duke Children's NICU is a 74-bed (growing to 81 in early 2025) Level IV NICU providing world class care to over 1000 patients a year. The unit is known for nursing expertise in acute and chronic care of critically ill newborns. Diagnoses include extremely low birth weight infants, infants with persistent pulmonary hypertension, and congenital anomalies such as diaphragmatic hernia, gastroschisis, neural tube defects, genetic disorders and palliative care. We are currently looking for a dynamic nurse leader who can guide our talented nursing team in delivering exemplary care to each patient and family.A leader in this role will partner with another Nurse Manager of Operations as well as a team of high functioning NICU nurse leaders (Assistant Nurse Managers, Neonatal CNS and Clinical Nurse IVs). The NICU nursing leadership team works closely with Medical Directors and Advanced Practice Provider leaders to oversee operations of the unit and promote optimal patient outcomes. The right individual for this role will:Have experience working as a bedside nurse with high acuity, neonatal patients.Have demonstrated leadership experience through prior management, team lead or charge nursing roles.Possess a willingness to be flexible to meet the changing needs of our patients, their families, and our outstanding team.Collaborate effectively with all members of our multi-disciplinary team.Show creativity in thinking about how to solve operational opportunities.Work Hours & Shifts:Full-Time, 40 hours per weekJob Summary:Manage andcoordinate patient care and personnel needs.Manage various personnel actions including, but not limited to, hiring, orientation, performance appraisals, promotions, and scheduling.Collaborate in the development, implementation and expansion of learning opportunities and skill development.Analyze, develop, and maintain an effective and efficient nursing care delivery system that reflects patient and family needs across the continuum.Communicate and collaborate with multiple disciplines with a focus on safety and quality.Promote education for patients, patient families and the community; participate in direct patient care activities as a targeted strategy for role modeling or information gathering.Collaborate with nursing colleagues within Duke Children's to promote optimal utilization of nursing resources among the various inpatient platforms.Identify clinical operational needs; manage equipment and supplies and monitor equipment maintenance.Assess the environment and make recommendations to ensure optimal patient comfort, safety, and compliance with various regulatory bodies.Collaborate to determine fiscal requirements; submit budgetary recommendations, including necessary nursing personnel and patient care materials necessary for the provision of care.Cultivate exemplary customer service throughout the organization; promote effective communication skills to include, but not limited to problem solving, assertiveness, and support for team members, feedback, active listening, and conflict resolution. Develop and implement processes to enhance clinic operations and practices for ongoing quality improvement.Develop, document, implement, and monitor written policies and procedures.Perform other related duties.Recruit, retain and develop top nursing talent.Knowledge, Skills, Education, and Experience Required:3 years of nursing experience required.Bachelor's degree in nursing required.Desired Skills and Qualifications:MSN preferred.Prior management experience, specifically within an inpatient neonatal care setting, highly preferred. This can include extensive charge nurse or team lead experience.Clinical quality management and service management skillsOrientation, accountability, planning, prioritization, and time managementProblem solving and innovationKnowledge of budget and financial concernsActive listening and effective communicationTeambuilding, conflict resolution, and managementMotivating and influencing team members in line with theDUHS Culture Commitments and DUH Mission/VisionWorking knowledge of regulatory requirements including North Carolina Nurse Practice ActLicensure, Certification or Registration Required:Current registration with North Carolina State Board of Nursing as a registered professional nurse OR current compact RN licensure to practice in the state of North Carolina required.BLS (or higher) certification required. Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status. Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideasan exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values. Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.About Duke University HospitalPursue your passion for caring with Duke University Hospital in Durham, North Carolina, which is consistently ranked among the best in the United States and is the number one hospital in North Carolina, according to U.S. News and World Report for 2023-2024. Duke University Hospital is the largest of Duke Health's three hospitals and features 1048 patient beds, 65 operating rooms, as well as comprehensive diagnostic and therapeutic facilities, including a regional emergency/trauma center, an endo-surgery center, and more.Duke Nursing Highlights:Duke University Health System is designated as a Magnet organizationNurses from each hospital are consistently recognized each year as North Carolina's Great 100 Nurses.Duke University Health System was awarded the American Board of Nursing Specialties Award for Nursing Certification Advocacy for being strong advocates of specialty nursing certification.Duke University Health System has 6000 + registered nursesQuality of Life: Living in the Triangle!Relocation Assistance (based on eligibility)External Candidates eligible for a $7,500.00 Commitment Bonus paiid over 1 yearManage a designated caseload to coordinate and complete timely assessment, planning, implementation and evaluation of discharge plans and care transitions across the continuum of care. Ensure optimum utilization of the patient's and the Health System's resources and perform these duties within the requirements of CMS and other external review agencies.Work PerformedMonitor daily census and assignment to assure all patients are assessed.Perform other related duties incidental to the work described herein. Case management needs including care coordination/transition and discharge planning, consultations, advocacy, education. Maintain effective communication with health care team members related to assessment findings, discharge planning needs and provider orders needed to arrange Homecare, Durable Medical Equipment, Transportation, Skilled Nursing or Acute Rehab Facility placement, Substance Abuse Treatment and outpatient follow-up. Maintain working knowledge of specific benefits and reimbursement guidelines, the discharge planning process and applicable federal, state and local regulations. Provide education and guidance on these topics to providers, patients and families as needed. Work with Utilization Management partners to provide information and feedback that will enhance negotiations and denial prevention with payers. Maintain timely documentation of assessment findings, discharge arrangements and actions taken according to departmental guidelines; prepare reports and maintain records as requested and/or required. Participate in Quality Assurance/Performance Improvement (QAPI) activities as requested. Job responsibilities may include site specific duties, weekend/holiday or after hours coverage as designated at each entity. Develop and maintain positive working relationships with customers internal and external to Duke Health System.Knowledge, Skills and AbilitiesAbility to work effectively in a self-directed role Ability to multi-task, capable of daily problem-solving complex issues Excellent written and verbal skills Basic computer skills necessaryLevel CharacteristicsN/AMinimum QualificationsEducationBSN or MSW requiredExperience3 years of relevant experienceDegrees, Licensures, CertificationsRequires Case Management Certification (ACM, CCM or ANCC) within 3 years of hire. MSW or BSN required. If BSN must have current or compact RN licensure in state of NC. CASE MANAGERJob Level: G2Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideasan exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.About Duke Regional HospitalPursue your passion for caring with Duke Regional Hospital in Durham, North Carolina, which ranks as the number four hospital in the Raleigh-Durham, North Carolina area, accordingto U.S. News and World Report for 2023-2024. Duke Regional Hospital is the second largest of Duke Health's three hospitals and offers a comprehensive range of medical, surgical, and diagnostic services, including orthopedics, weight-loss surgery, women's services, and heart and vascular services.Location:Duke Regional Behavioral Health Center, Durham, North CarolinaGeneral SummaryManage a designated caseload to coordinate and complete timely assessment, planning, implementation and evaluation of discharge plans and care transitions across the continuum of care. Ensure optimum utilization of the patient's and the Health System's resources and perform these duties within the requirements of CMS and other external review agencies.Work Hours:Monday-Friday some weekends and holidays includedWork PerformedMonitor daily census and assignment to assure all patients are assessed for case management needs including care coordination/transition and discharge planning, consultations, advocacy, education.Maintain effective communication with health care team members related to assessment findings, discharge planning needs and provider orders needed to arrange Homecare, Durable Medical Equipment, Transportation, Skilled Nursing or Acute Rehab Facility placement, Substance Abuse Treatment and outpatient follow-up.Maintain working knowledge of specific benefits and reimbursement guidelines, the discharge planning process and applicable federal, state and local regulations. Provide education and guidance on these topics to providers, patients and families as needed.Work with Utilization Management partners to provide information and feedback that will enhance negotiations and denial prevention with payers.Maintain timely documentation of assessment findings, discharge arrangements and actions taken according to departmental guidelines; prepare reports and maintain records as requested and/or required. Monitor daily census and assignment to assure all patients are assessed for case management needs including care coordination/transition and discharge planning, consultations, advocacy, education.Maintain effective communication with health care team members related to assessment findings, discharge planning needs and provider orders needed to arrange Homecare, Durable Medical Equipment, Transportation, Skilled Nursing or Acute Rehab Facility placement, Substance Abuse Treatment and outpatient follow-up.Maintain working knowledge of specific benefits and reimbursement guidelines, the discharge planning process and applicable federal, state and local regulations. Provide education and guidance on these topics to providers, patients and families as needed.Work with Utilization Management partners to provide information and feedback that will enhance negotiations and denial prevention with payers.Maintain timely documentation of assessment findings, discharge arrangements and actions taken according to departmental guidelines; prepare reports and maintain records as requested and/or required.Inpatient Job Responsibilities/ActivitiesComplete initial assessment within 72 hours to identify psychosocial strengths, weaknesses, community living supports present and needed.Contact with patient primary support systems to gather information regarding dynamics and needs of support system.Conduct support system/family therapy to allow patient/support to practice skills needed to support community living and/or assist in development of functional patterns of interactions.Conduct group sessions for patients focused on skill building/interactional skills.Assist patient in development of safety plan to promote positive coping while living in community setting.Facilitate discharge planning for patients, involving support systems when possible, to provide level of intervention that creates environment for crisis contacts and safe community living.Interface with team to determine multidisciplinary assessment of discharge planning needs and provide information regarding support system/family function.Update Interqual.Other duties as assigned.Typical case load is 10 patients.Knowledge, Skills and Abilities3 yrs. Adult/Mental health experience preferredAbility to work effectively in a self-directed roleAbility to multi-taskLCSWcapable of daily problem-solving complex issuesExcellent written and verbal skillsBasic computer skills necessaryLev el CharacteristicsN/AMinimum QualificationsEducationMaster's degree in social work from an accredited school of social work.Experience3 years of relevant experience.Degrees, Licensures, CertificationsCurrent licensure as a licensed clinical social worker (LCSW) by the NC Social Work Certification and Licensure Board. Consult/Liason should also be a Notary.BEHAVIORAL HEALTH CASE MGRJob Level: G2Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideasan exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.Essential Physical Job Functions: Certain jobs atDuke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.