Position NameBroadband Technician II
Astound Broadband, the sixth-largest telecommunications provider in the United States, is a leading supplier of cutting-edge technology and communications servicesand applicants like you make it all possible. To develop your career, we provide one-on-one training and coaching, a supportive work environment and the opportunity to represent a superior telecommunications company.
Additionally, we offer a robust benefits package, including rewards, recognition and employee discounts to ensure your continued success. With us, you’ll stay empowered to do your best work by creating astounding possibilities for local communities and beyond.
Where you will work: This position will be based out of Astound’s Canton, MA office.
A Day in the Life of the Broadband Technician II:
Residential install, service/repair, and disconnects* (data, video, phone) on customer premisesEnsure/record correct RF and signal levels within specificationsCommunication with leadership and dispatch as neededCustomer educationOperate company vehicle in safe and responsible mannerPerform all work in a safe manner according to all company policies and state rules and regulationsOperate any company vehicle in a safe and responsible manner according to all company policies and state rules and regulationsPerform residential/commercial installations, changes of service and disconnects* (high-speed data, video, phone) on customer premisesEnsure all work is completed in accordance with all applicable company procedures/policies and in compliance with all municipal, state and federal laws and guidelinesEnsure/record correct RF and Wi-Fi signal levels within specificationsPerform troubleshooting tasks to identify problems and develop and implement resolutions for video, phone, high-speed data and networking devicesAbility to troubleshoot all related RF problems from three active poles back to the customer premise (i.e. troubleshoot taps as in seizure screws and water damage; terminate open tap ports to prevent leakage)Responsible for the operation and use of related test equipment to include, but not limited to, a signal level meter, multimeter, leakage detection equipment and laptopProvide customer education and information on the services, equipment and products installedPromote marketing and sales efforts during each customer contact through the upsell programMaintain regular communication throughout the shift with management and dispatchTake appropriate action to expedite workflow to consistently meet customer appointments and company commitmentsIssue, receive, maintain and be accountable for an approved level of inventory stock and equipmentPerform stand-by duties and serve in a 24/7 on call capacity as assignedMaintain an up-to-date timesheet and complete assigned training in a timely fashionOther duties as assigned
What You Bring to the Table:
Experience: 6+ months of satisfactory metrics OR 1+ years external telecommunications technicianCompetencies: Maintain satisfactory driving record and have a valid driver's licenseKnowledge, Skills and Abilities: Ladder; Hand or Power Tools; Customer Service; Communication (verbal, written); Basic Computer Skills; Aptitude to learn to skills; Problem solving; Time Management; Teamwork; Working alone
Physical Requirements:
Ability to lift up to 75 lbsStanding and walking for extended periods of time
Education and Certifications:
High School Diploma or equivalent
We're Proud to Offer a Comprehensive Benefits Package Including:
401k retirement plan, with employer matchInsurance options including: medical, dental, vision, life and STD insurancePaid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organizationFloating Holiday: 40 hours per yearPaid Holidays: 7 days per yearPaid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local lawsTuition reimbursement programEmployee discount program*Benefits listed above are for regular full-time positions
Our Mission Statement:* Take care of our customers* Take care of each other* Do what we say we are going to do* Have fun
Diverse Workforce / EEO:Astound Broadband is proud to be an Equal Opportunity Employer and we are dedicated to cultivating a diverse, equitable and inclusive workplace where employees feel valued, respected and empowered. Discrimination of any kind has no place here. We are dedicated to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity or expression, genetic information, military, veteran status, and any other characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business.
CCPA Employee Privacy Policy (For California Candidates Only): https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privacy-Notice.pdfEqual Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)