*PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions (prorated for part-time positions)*The Advanced Cardiac Therapies (ACT) Program is a multidisciplinary group of physicians, advanced practice nurses, social workers and nutritionists who work together to provide care for cardiac patients in the Heart Failure and Heart Transplant Programs.The Patient Experience Representative will be responsible for: Patient Encounter Management:Providing positive and effective customer service that supports unit operations.Coordinating patient family meetings. Scheduling patients and supporting the patient encounter/admission.Collaborating with referring providers and practices.Obtaining required authorizations to compile patient and staff schedules.Administrative:Providing coordination and administrative support for the Advanced Cardiac Therapies program.Phone triage for all incoming patient/family calls and clinic/scheduling coordination for applicable providers.Providing routine clerical support as needed.Process Improvement:Actively contributing to departmental and organizational initiatives & projects with a focus on continuous process improvement.Assisting in implementing change in internal systems and procedures.To qualify, you must have:High School Diploma / GED required. Bachelor’s degree preferred.Previous customer service and/or administrative experience preferred.Basic computer skills required.Ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations.Ability to work with diverse internal and external constituencies.Boston Children’s Hospital offers competitive compensation and unmatched benefits, including affordable health, vision and dental insurance, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition Reimbursement, cell phone plan discounts and discounted rates on T-passes (50% off). Discover your best

PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions (prorated for part-time positions)*Internal folks not eligible This LEAD PER position is patient facing role where you will mainly be working on registrations, processing referrals, and Insurance prior authorizations. Distribution may vary week to week.The Lead Patient Experience Representative will be responsible for: Patient Encounter Management:Provides positive and effective customer service that supports unit operations.Collaborates with referring providers and practices.Obtains required authorizations to compile patient and staff schedules.Schedules patients and supports the patient encounterCheck In / Check Out:Greets and directs patients, families and visitors.Monitors daily schedule and coordinates flow with clinicians /supervisor.Reconciles payments and prepares deposits, provides record of transactions in Hospital systems.Facilitates and directs communication with Financial Counseling.Administrative:Maintains personal calendars for physician/supervisor(s). Schedules meetings, programs and events.Records and forwards messages, triages call for urgent information or services, initiates call for emergency services.Provides routine clerical support as needed.Process Improvement:Actively contributes to departmental and organizational initiatives & projects with a focus on continuous process improvement.Assists in implementing change in internal systems and proceduresPatient Experience Coordination:Monitors clinic activity to ensure the best possible patient experience. Assists with resolving customer service and scheduling issues.Responds to patient’s needs, and situations requiring escalated service response.Training:Participates in the development of training programs.Trains clinic staff in department systems, processes and terminology.Ensures staff is informed regarding Customer Service, IT system, policies and procedures changes.Demonstrates high-level problem resolution skills. Provides assistance to other support staff in evaluating and resolving issues.Serves as a resource on operations and procedures, payer and billing requirements.May monitor staff attendance at required hospital/departmental training.Patient Experience Leadership:Leads and oversees work of designated patient experience staff.Plans, prioritizes and delegates work assignments and monitors performance, providing feedback and guidance as needed.Serves as a resource on departmental policies and procedures and provides assistance in resolving administrative issues.Trains and orients new personnel.To qualify, you must have: High school diploma/GED required.Minimum 2 years of healthcare administrative experience required.Ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations.Ability to work with diverse internal and external constituencies.

$2,000 sign-on bonus (terms/taxes apply).40 hours a week - candidate would need availability to work between the hours of 6:30 a.m. - 7:00 p.m. (all 8 hour shifts). Please note that you would also need to be available to cover for the Saturday clinic (typically only 2x a month). Orthopedics Sports MedicineThe Patient Experience Representative provides support to the administrative operations of a clinical service and works to ensure the best possible patient experience by effectively coordinating services to patients and families. Actively participates in and contributes to departmental and organizational initiatives & projects with a focus on continuous process improvement. Performs various administrative functions requiring in-depth knowledge of programs and services. Provides positive and effective customer service that supports departmental and hospital administrative operations.Every athlete is unique. Therefore, treating a young athlete requires caring for the specific patient, not just their symptoms. With more than 45,000 patient visits to our division every year, we combine personalized care with innovative treatment for each child, adolescent, and young adult we treat.Our Sports Medicine team consists of sports medicine physicians, orthopedic surgeons, physical therapists, podiatrists, athletic trainers, sports psychologists, dietitians, and many others who collaborate to care for every aspect of our patients and their healthcare recovery.Principal Duties and ResponsibilitiesPatient Encounter Management:Provides positive and effective customer service that supports unit operations.Collaborates with referring providers and practices.Obtains required authorizations to compile patient and staff schedules.Schedules patients and supports the patient encounterCheck-In / Check-Out:Greets and directs patients, families, and visitors.Monitors daily schedule and coordinates flow with clinicians /supervisors.Reconciles payments and prepares deposits, provides record of transactions in Hospital systemsFacilitates and directs communication with Financial Counseling.Administrative:Maintains personal calendars for physician/supervisor(s).To qualify must have: High School Diploma/GEDA common knowledge or an understanding of basic computer skills and concepts.Makes use of customer service knowledge to assist patients and families in resolving problems.Conveys a positive demeanor when interacting with patients, families, and coworkers.Ability to communicate in a clear, e ective manner both orally and in writing and demonstrate empathy in di cult personal situations.Ability to work with diverse internal and external constituencies.Demonstrates the ability to pay attention to detail and accuracy.Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.

*PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions (prorated for part-time positions)*The Boston Adult Congenital Heart (BACH) Program provides comprehensive care to adult patients living with congenital heart disease (CHD). We are committed to advancing care both by training the future leaders in the field, as well as advancing medical science through research. In partnership with Brigham and Women’s Hospital, we offer a full range of inpatient and outpatient clinical services to adults with CHD and pulmonary hypertension, from diagnosis to cardiac catheterization and surgical repair. To learn more about the BACH Program, click here.The Patient Experience Representative will be responsible for: Patient Encounter Management:Providing positive and effective customer service that supports unit operations.Collaborating with referring providers and practices.Assisting with transition from pediatric cardiology program to Boston Adult Congenital Heart (BACH) Program for qualified patients. Managing intake process for new patients.Obtaining required authorizations to compile patient and staff schedules.Scheduling patients and supporting the patient encounter, including coordination and scheduling for BWH and other external locations.Administrative:Scheduling meetings, programs and events.Recording and forwarding messages, triaging call for urgent information or services, initiating call for emergency services.Monitoring daily schedule and coordinating flow with clinicians/supervisorFacilitating and directing communication with Financial Counseling.Providing routine clerical support as needed.Process Improvement:Actively contributing to departmental and organizational initiatives and projects with focus on continuous process improvement.Assisting in implementing change in internal systems and procedures.To qualify, you must have: High School Diploma / GED required. Bachelor’s degree preferredPrevious customer service or administrative experience preferredAbility to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situationsAbility to work with diverse internal and external constituenciesBoston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.

The Department of Pediatric Radiology provides a full range of imaging services for newborns, infants, children, teenagers, young adults, and pregnant women at Boston Children's Hospital and our satellite clinics in Lexington, North Dartmouth, Peabody, Waltham, and Weymouth. We provide individualized care for each patient to obtain the highest quality images and ensure the most accurate diagnoses using the most sophisticated imaging equipment available. The Patient Experience Representative I will be responsible for: Customer Service:Demonstrating positive and effective customer service that supports departmental and hospital operations.Greeting, screening and directing patients, families and visitors.Registering new patients upon arrival.Patient Registration/Discharge:Monitoring clinic activity to ensure best possible patient experience.Recording and processing patient demographics, insurance/payment, and referral information for patient encounters.Collecting all necessary clinical documentation and information. Transcribing code and patient treatment information into a billing system.Obtaining required authorizations, referrals and verifications of insurance to compile patient and staff schedules.Scheduling:Scheduling patient encounters and procedures to coordinate with and across providers, departments and institutions.Monitoring daily schedule and coordinating flow to optimize resource utilization and patient experience.Administration:Maintaining personal calendars for physician/supervisor(s).Scheduling meetings, programs and events.Transcribing, typing and proofreading correspondence, forms, reports and other materials involving complex scientific, technical and/or specialized terminology.Recording and forwarding messages, triaging call for urgent information or services, initiating call for emergency services.Participating in the purchasing of inventory.Providing routine clerical support as needed.Technology:Utilizing all office technology, including phone systems, email, Microsoft Office programs, and clinical, scheduling and billing applications.Enrolling patients and caregivers in patient portal.Schedule will be Tuesday, Wednesday, and Friday, 7:30am to 6pm. To qualify, you must have:High School Diploma/GED required.Previous customer service and/or administrative experience preferred.Basic customer service and computer skills required.Ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations.Ability to work with diverse internal and external constituencies.Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.

*PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions (Not eligible for internal applicants)This Patient Experience Representative will be within our Early Intervention Program located at the Martha Eliot Health Center and will be responsible for:Patient Encounter Management:Providing positive and effective customer service that supports unit operationsCollaborating with referring providers and practicesObtaining required authorizations to compile patient and staff schedulesScheduling patients and supporting the patient encounterCheck In / Check Out:Greeting and directing patients, families and visitorsMonitoring daily schedule and coordinating flow with clinicians/supervisorReconciling payments and preparing deposits, providing record of transactions in Hospital systemsAdministrative:Entering client information and sessions in THOM BILLING SYSTEMEntering client demographic and related information into the Early Intervention Client SystemRecording and forwarding messages, triaging call for urgent information or services, initiating call for emergency servicesProviding routine clerical support as neededSchedule- M-F 8-5pm (hybrid)To qualify, you must have:A high school level of education required. Bachelor's Degree preferredRequired Experience: Internal candidates: Minimum 6 months as a PER; External candidates: Minimum of 6 months relevant healthcare experienceMS teams and Smartsheet commands strongly preferred.The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situationsThe ability to work with diverse internal and external constituenciesBoston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.