Your Impact at Lowe's As a Customer Service Associate, you combine top-notch customer service skills with genuine care for people to help customers feel comfortable while shopping at Lowe's. This is an excellent role for those who want to engage with customers and help them solve their home improvement challenges. How We Support You Whether you need a part-time position or a place to plant yourself and grow, Lowe's is ready to support your goals. As a Lowe's associate, you'll gain access to many benefits beyond competitive pay and flexible schedules. Make your well-being a priority with multiple top-tier health insurance options.Explore educational opportunities with Lowe's tuition assistance program.Take charge of your financial future with a company-matching 401(k) and optional Employee Stock Purchase Program.Gain extra savings with a 10% Associate Discount.Learn new trade skills with our Track to the Trades program. For information about our benefit programs and eligibility, please visit . Your Day at Lowe's As a Customer Service Associate, you will welcome customers to Lowe's and help them find the right products and services for their home improvement needs. You will interact with customers throughout the day, help them find and select products, occasionally load merchandise, and ensure all customer needs are met. While you will spend most of your time listening to customers, answering questions, and organizing merchandise, your daily responsibilities may vary by department. Customer Service Associates work in one of the following departments, based on hiring needs and skillsets: Appliances, Cabinets, Flooring, Live Nursery, Inside Garden, Hardware, Tools, Millwork, Building Materials, Plumbing, Electrical, Paint, Home Décor, Tool Rental, or Pro Services. Key Responsibilities Welcome customers to Lowe's, answer questions, and deliver friendly and professional customer service.Assist customers with locating and handling merchandiseDown stock merchandise by looking for empty areas on shelves and replenishing suppliesProcess orders and deliveries accurately so customers receive merchandise as expected and on timeCross-functionally train in other areas of the store to help deliver the best customer servicePrepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds)Guide customers through shopping or checkoutComplete other duties as assigned Minimum Qualifications 6 Months Experience using a computer, including inputting, accessing, modifying, or outputting information6 Months Experience using common retail technology, such as smart phones and tabletsReading, writing, and performing basic arithmetic (addition and subtraction)Able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job dutiesMinimally lift 25lbs unassisted or over 25lbs with or without an accommodation Preferred Qualifications 6 months of Retail and/or customer service experienceBi-lingual skillsCertification in trade related to department (e.g., hardware, kitchen, plumbing, electrical, lawn and garden, and lumber/building materials) Lowe's commitment to growth and teamwork extends to the community as well. To better equip our stores and serve our communities, we strongly encourage bilingual, military, and veteran talent to apply and join our team. Travel Requirements This role does not require regular travel; however, this role may need to travel occasionally to meetings, training, or to support neighboring stores. Working Conditions Environmental factors vary by location. You may be working in both inside and outside weather conditions. Exposure to varying climates, including extreme heat or cold, wet, damp, humid, windy, or drafty conditions, is possible. You may be exposed to constant or intermittent noises in addition to moving or shaking objects and equipment. Lifting methods vary based on role, weight, and volume. Associates must follow guidelines, limiting single lifts to 75 pounds. Team lifts are used minimally starting at 75 pounds or when needed. Powered equipment should be used as required, with proper training or assistance from a trained coworker. About Lowe's Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2023 sales of more than $86 billion, Lowe's operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing and helping to develop the next generation of skilled trade experts. For more information, visit Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

• Customer Service• Provides SMART customer service at all times through the daily execution of Lowe's Outlets• Seeks out customers to understand his/her needs and assists in locating, demonstrating,selecting, carrying, and/or loading merchandise• Listens to and responds knowledgeably and promptly to customer and employee questions bytaking them to areas of the store and walking them through projects when necessary• Demonstrates sincere appreciation to customers• Communicates information to customers regarding all stock, special order merchandise,feature benefits, application, and warranty information related to Lowe’s Outlet programs• Provides prompt support to all checkout functions, call buttons, departmental pages, orrequests for assistance.• Writes customer contracts and invoices for equipment rental.• Cross-functionally trains in other areas of the Outlet to help deliver the best customer service.• Generates leads for Project Specialist Exterior (PSE) programs by actively engagingcustomers in their project needs• In-stock• Uses store systems to prioritize loads, print pricing labels, and to look up items or itemnumbers for price and inventory information• Down stocks merchandise by looking for empty areas on shelves and replenishing supplies• Prepares merchandise in department of responsibility based on customerrequirements/specifications• Clean and Safe Stores• Monitors merchandise entering and leaving the store entrances and exits and assistscustomers or associates who trigger the alarm• Detects common signs of shoplifting, theft, and other security risks, and promptlycommunicates them to management and/or Asset Protection• Ensures compliance with housekeeping standards and programs (e.g., Zone Recovery) tomaintain cleanliness and organization of store and working areas• Maintains a safe and secure work environment, which may include conducting daily safetyreviews, noting hazards, keeping aisles clear, and securing doors and gates• Adheres to all safety requirements relevant to one’s regular job duties: top stock safety,reinstalling safety cables, use of aisle blockers, a tether line on power equipment, spotters,and safety devices• Operates store equipment as needed depending on one specific role and department (e.g.,Zebra phone, telephone, paging system, iPhone, copiers, fax machines, computers, CCTVsurveillance system, pallet jacks, electric lifts, compacter baler)• In addition to the above responsibilities, this individual is held accountable for other duties asassigned• Additional Responsibilities specific to PROs in a Lowe’s Outlet.• Provides exceptional customer service by applying SEEK – LEARN – BUILD to all customerinteractions• Assists Pro customers to find product by walking the customer to the correct aisle and bay• Assists Pro customers with loading product in the aisle and then into their vehicles to providea faster “in and out” shopping experience• Understands Pro Loyalty, Pro Credit, MSH, Volume Savings and Pro Delivery programs. Usesthe SMART phone and sales terminal to enroll customers into these beneficial programs• Uses the point-of-sale terminals to process walk up, phone, email, and online orders. Callsvendors to verify product availability and cost as needed• Additional Responsibilities specific to the Outlet Department• Helps customers have a positive shopping experience by neatly displaying up-to-date andaccurate pricing and signage• Uses cash register to process sales transactions according to company guidelines• Delivers excellent customer service during the checkout process by ensuring the customer issatisfied and encouraged to come back to Lowe’s Outlets.• Completes freight and merchandising fulfillments, physically moves stock as it is delivered,schedules shipments when necessary, and checks the quality and accuracy of orders• Processes returns to the Distribution Centers and appropriately disposes/returns items• Coordinates and supports deliveries from beginning to end, serving as the expert foranswering questions and solving problems related to deliveries• Inspects merchandise prior to loading and delivery, prepares merchandise and loads fordelivery, supports planned delivery routes, verifies invoices against items loaded, and assistswith product connections or returns• Inspects and cleans interior areas (e.g., bathrooms, breakrooms, hallways) as well as exteriorareas (e.g., parking lots) (as needed)• Keeps staff and customers safe by walking the store to check for leaks, spills, and unsafedisplays, fixes equipment and facilities, and performs preventative maintenance• In addition to the above responsibilities, this individual is held accountable for other duties asassignedLowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.