OverviewOversees the clinical, financial, and quality operations and administration of a designated branch in accordance with VNS Health policies, procedures and standards of practice. Is also responsible for ensuring compliance with all applicable government regulations. Works under general direction.• Oversees the execution of plans designed to meet identified metrics, including financial, clinical, quality, customer experience and others as applicable. • Evaluates branch operations; analyzes trends in volume, utilization, and other business drivers to understand the impact these factors have on financial performance. Recommends and implements operational changes based on analysis. • Works with Vice President to ensure branch targets are met. • Ensures that plans of care are individualized and appropriate, executed as written, and reassessed by the appropriate health care professional. • Oversees Clinical Chart Reviews and HR/Operations Audits. Develops corrective plans and reviews with leadership; implements plans as appropriate. • Completes and distributes Weekly Audit Report to leadership. Identifies trends and areas of concern; makes recommendations for improvements and executes approved plan. • Ensures readiness for on-site surveys and other external audits. • Reviews and approves accounts payable. • Ensures that end of episode billing is completed timely and outstanding claims are kept to a minimum. • Ensures deficiencies related to the internal and external audits are addressed and corrected per action plans. • Audits and approves visit and non-visit payroll activities in HCHB; creates payroll batches each pay period. • Completes, reviews, and processes evaluation packets, OASIS and 485s. Reviews data submitted to ensure accuracy; follows up on any documentation that requires correction as required for team backup. • Approves all non-admissions prior to the non-admit decision being made by the office or field staff. Reviews and processes Non-Admits if a visit is made and the determination is made to pay for the visit. • Leads weekly IDT meetings to review/discuss patient status/issues. Determines if patients that are planned for discharge meet the requirements for Management and Evaluation or any other skilled service. • Participates in review process of ADRs and Denials and ensures timely submission. • Monitors referral/intake dashboards and reports. Works collaboratively with the Business Development team to achieve targets. • Monitors staff action screens. • Ensures adequate staffing on weekday, weekends and holidays. • Collaborates with Quality Improvement to monitor complaints/incidents and other quality metrics. • Participates in Business Development initiatives, as needed. • Performs all duties inherent in a senior managerial role. Approves staff training, hiring, promotions, terminations and salary actions. Prepares and ensure adherence to the department budget. • Participates in special projects and performs other duties as assigned.QualificationsLicenses and Certifications: License and current registration to practice as a Registered Professional Nurse in New York State Required Education: Bachelor's Degree or Master’s degree in Nursing or equivalent work experience RequiredWork Experience: Minimum of six years of nursing experience in community health Required Minimum of two years managerial experience Required Prior utilization management or care management experience Required Thorough knowledge of home care regulations and clinical practice Required Knowledge of training and adult learning techniques Preferred Effective oral/written communication and organizational skills Required Proficient with personal computers, including MS Word, Excel Required Compensation$109,900.00 - $146,500.00 AnnualAbout UsVNS Health is one of the nation’s largest nonprofit home and community-based health care organizations. Innovating in health care for more than 130 years, our commitment to health and well-being is what drives uswe help people live, age and heal where they feel most comfortable, in their own homes, connected to their family and community. On any given day, more than 10,000 VNS Health team members deliver compassionate care, unparalleled expertise and 24/7 solutions and resources to the more than 43,000 “neighbors” who look to us for care. Powered and informed by data analytics that are unmatched in the home and community-health industry, VNS Health offers a full range of health care services, solutions and health plans designed to simplify the health care experience and meet the diverse and complex needs of the communities and people we serve in New York and beyond.

OverviewConducts comprehensive assessment of member UAS-NY for potential new members and existing members' conditions clinical, environmental, and social to establish an individual plan of care needed to maintain the member safe in the community. Identifies solutions that promote high quality and cost-effective health care services. Manages requests for services from providers, members, and care management team and renders clinical determinations in accordance with VNS Health Plans policies as well as applicable state and federal regulations. Works under general supervision.What We ProvideReferral bonus opportunities Generous paid time off (PTO), starting at 30 days of paid time off and 9 company holidays Health insurance plan for you and your loved ones, Medical, Dental, Vision, Life and Disability Employer-matched retirement saving funds Personal and financial wellness programs Pre-tax flexible spending accounts (FSAs) for healthcare and dependent care Generous tuition reimbursement for qualifying degrees Opportunities for professional growth and career advancement Internal mobility, generous tuition reimbursement, CEU credits, and advancement opportunities What You Will DoConduct face-to-face or telehealth UAS-NY assessments according to state guidelines, policies, procedures, and protocols.Utilize clinical skills to assess and document all aspects of the potential members long-term community-based needs.Communicate with members, families, providers, and other parties as needed to complete an accurate comprehensive assessment.Utilizes VNS Health and state-approved assessment questionnaire, guidelines, and documentation as well as interviews with members, family, and care providers in decision-making.Performs in-home assessment for members who have identified significant changes in condition since last in-home assessment; provides comprehensive review and determination of member’s needs, including completion of UAS assessment questionnaire, tasking tool, and a projected service plan. Visits include all areas serviced by VNS Health Plans including upstate and downstate counties.Performs in-home assessment on members to determine the appropriate service plan, including completion of UAS assessment questionnaire, tasking tool, and a projected service plan. Visits include all areas serviced by VNS Health Plans.Explains VNS Health Plan benefits, including an explanation of the member's handbook.Ensures compliance with state and federal regulatory standards and VNS Health Plans policies and procedures.Identifies opportunities for alternative care options and contributes to the development of a safe member centered service planConsult with supervisor and others in overcoming barriers in meeting goals and objectives.Maintains current knowledge of organizational or state-wide trends that affect member eligibility.Coordinates with other departments, e.g. Care Management, Legal Affairs, Grievance and Appeals, Compliance, Membership Eligibility Unit, Quality as needed.Participates in requests for out-of-network services when a member receives services outside of VNS Health Plans network services.Keeps current with all health plan changes and updates through on-going training, coaching and educational materials.Participates in special projects and performs other duties as assigned.QualificationsLicenses and Certifications:Current license to practice as a Registered Professional Nurse in New York State requiredCertified Case Manager preferredEducation: Bachelor's Degree in nursing or equivalent work experience requiredMaster's Degree in nursing or equivalent work experience preferredWork Experience:Minimum two years of clinical assessment, homecare or hospital experience requiredExcellent organizational and time management skills, interpersonal skills, verbal and written communication skills requiredDemonstrated strong relationship management skills, including a high degree of psychological sophistication and non-aggressive assertiveness requiredDemonstrated successful conflict management skills and negotiation of “win-win” solutions requiredWorking knowledge of Microsoft Excel, Power-Point, and Word requiredKnowledge of Medicaid and/or Medicare regulations requiredWorking Knowledge of UAS-NY preferredPay Range per Visit:If you are applying to the per diem per visit version of this job, the hiring range is as follows: $80 per visit.Compensation$85,000.00 - $106,300.00 AnnualAbout UsVNS Health is one of the nation’s largest nonprofit home and community-based health care organizations. Innovating in health care for more than 130 years, our commitment to health and well-being is what drives uswe help people live, age and heal where they feel most comfortable, in their own homes, connected to their family and community. On any given day, more than 10,000 VNS Health team members deliver compassionate care, unparalleled expertise and 24/7 solutions and resources to the more than 43,000 “neighbors” who look to us for care. Powered and informed by data analytics that are unmatched in the home and community-health industry, VNS Health offers a full range of health care services, solutions and health plans designed to simplify the health care experience and meet the diverse and complex needs of the communities and people we serve in New York and beyond.

OverviewDevelops, plans and directs the implementation of for intervention strategies to improve member engagement and clinical outcomes for health plan members including grant-funded efforts directed at achieving HIV viral suppression. Works under limited direction.What We ProvideReferral bonus opportunitiesGenerous paid time off (PTO), starting at 30 days of paid time off and 9 company holidaysHealth insurance plan for you and your loved ones, Medical, Dental, Vision, Life DisabilityEmployer-matched retirement saving fundsPersonal and financial wellness programs Pre-tax flexible spending accounts (FSAs) for healthcare and dependent care Generous tuition reimbursement for qualifying degreesOpportunities for professional growth and career advancement Internal mobility, generous tuition reimbursement, CEU credits, and advancement opportunities What You Will DoCollaborates with clinical case management staff to develop policies and procedures to address high risk clinical needs of Select Health members. Determines best interventions to serve the HIV population.Creates assessment and reporting tools to ensure consistent evaluation and tracking of Select Health members. Oversees monthly reporting of progress; analyzes results and makes recommendations for changes, as appropriate.Trains staff on identifying adherence barriers and intervention opportunities and on engaging Select Health members regarding follow up care.Monitors and oversees vendors performing outreach and adherence activities and PCP sites serving the HIV population.Evaluates the quality and appropriateness of services provided by VNS Health Select Health; identifies opportunities for improvement and provides recommendations to leadership.Organizes and chairs case conferences between the plan and partners.QualificationsLicenses and Certifications:License and current registration to practice as a Registered Professional Nurse in New York State requiredNew York State License and current registration to practice as a Nurse Practitioner in New York State preferredEducation: Bachelor's Degree in Nursing or a health care related field requiredMaster's Degree in business, health care administration, or management preferredWork Experience:Minimum of five years of progressive health care management experience, including a minimum of three years of experience (working with HIV patients with a focus on public health) requiredStrong knowledge of health care delivery systems, managed care, and patient care requiredStrong knowledge of Federal and state health care regulations related to Medicare, Medicaid, managed care, and long term care requiredCompensation$122,300.00 - $164,000.00 AnnualAbout UsVNS Health is one of the nation’s largest nonprofit home and community-based health care organizations. Innovating in health care for more than 130 years, our commitment to health and well-being is what drives uswe help people live, age and heal where they feel most comfortable, in their own homes, connected to their family and community. On any given day, more than 10,000 VNS Health team members deliver compassionate care, unparalleled expertise and 24/7 solutions and resources to the more than 43,000 “neighbors” who look to us for care. Powered and informed by data analytics that are unmatched in the home and community-health industry, VNS Health offers a full range of health care services, solutions and health plans designed to simplify the health care experience and meet the diverse and complex needs of the communities and people we serve in New York and beyond.

OverviewProvides high quality comprehensive nursing care to meet the needs of the patient/client and manages/coordinates the delivery of cost effective multidisciplinary health care services for a caseload of patients/clients consistent with VNS Health philosophy, policy, goals and objectives, and Standards of Nursing Practice. Works under moderate supervision.• Assesses the physical, social and psychological needs and environmental conditions of the patient/client through professional knowledge, skills of observation, interviewing, and physical examination to develop a plan of care. • Understands, interprets, and implements reimbursement protocols; determines the billing source for patient/client care. Consults with management on complex/unique reimbursement cases. • Acts as the coordinator of care for the multidisciplinary team by providing and managing the care needs of patients/clients which includes making/confirming referrals to other disciplines/community agencies and ordering supplies/services and ensuring they are delivered as needed. • Documents content and process of all services provided in accordance with government regulations/requirements, and VNS Health policies, practices, and procedures, as well as NFP requirements as appropriate. Initiates and maintains written (including clinical and progress notes) and verbal communications with team members and management to assure optimal patient/client care. • Participates in the orientation of selected staff through ‘buddy system’ field observation of staff and feedback to appropriate staff involved in orientation process. • Participates in selected student programs by providing guidance, training and mentoring to students. • Provides nursing care in accordance with VNS Health policies, practices, procedures and Standards of Nursing Practice, which may require standing, stooping, sitting, crouching, bending and stretching to deliver patient/client care. • Transports and utilizes required medical equipment and other supplies using VNS Health designated/supplied carrying case weighing approximately 25 – 30 lbs. to and from patient/client homes/care facilities. • Travels to patient/clients’ homes and/or other facilities with varying environments (e.g., elevated buildings, walk-ups, care facilities, single/multiple family homes, presence of pets, etc.) using approved transportation options to deliver direct care to the patient/client. • Follows work procedures in relation to established workflows. • Maintains productivity sufficient to meet VNS Health goals. • Assumes responsibility for personal professional growth through attendance at in-services, training, continued formal education and select journal readership. • Establishes, implements, and revises a plan of care with input from appropriate multidisciplinary health team members (i.e., physician, OT, PT, SW, SLP, family members, caregivers, HHAs, etc.) based on goals mutually acceptable to the patient and significant others. Ensures that services follow the plan of care by ongoing assessment, planning, coordination, counseling, teaching and supervision of the delivery of care to meet the needs of the patient. • Oversees/supervises the care provided to the patient by Licensed Practical Nurses and Paraprofessionals through regular home visits in compliance with regulatory and VNS Health requirements. Assesses the patient’s condition, monitors the effect of the care plans on the patient/family health status, informs physician and other team members of changes in the client's needs and updates the plan of treatment, as needed. • Manages, plans, coordinates and executes the patient’s safe discharge from service. Ensures that physician’s orders, discharge summary and communication to team members, patient and family members adhere to VNS Health and regulatory requirements. • Communicates and consults with patient’s MD and follows-up on problematic situations affecting care such as abnormal clinical findings, medication discrepancies, or other factors that impact patient’s ability to comply with the plan of care. Manages and coordinates all aspects of assigned caseload. • Assists patients with activities of daily living, which may require positioning, moving, transferring and lifting patients of varying weights and physical conditions, with and without assistance and as appropriate, from family members and/or paraprofessionals. • Participates in special projects and performs other duties as assigned.QualificationsLicenses and Certifications: License and current registration to practice as a registered professional nurse in New York State Required and Valid driver's license or NYS Non-Driver photo ID card, as determined by operational/regional needs. Required Education: Degree in Nursing from an approved program requiredWork Experience: Minimum of one year of experience in a medical/surgical environment. preferred Compensation$104,868.00 - $130,268.00 AnnualAbout UsVNS Health is one of the nation’s largest nonprofit home and community-based health care organizations. Innovating in health care for more than 130 years, our commitment to health and well-being is what drives uswe help people live, age and heal where they feel most comfortable, in their own homes, connected to their family and community. On any given day, more than 10,000 VNS Health team members deliver compassionate care, unparalleled expertise and 24/7 solutions and resources to the more than 43,000 “neighbors” who look to us for care. Powered and informed by data analytics that are unmatched in the home and community-health industry, VNS Health offers a full range of health care services, solutions and health plans designed to simplify the health care experience and meet the diverse and complex needs of the communities and people we serve in New York and beyond.

OverviewVNS Health Advanced Practice Team Supervisors bring Nurse Practitioner expertise to redefine the standard of patient-centered care for New Yorkers while keeping them out of the crowded hospital system so they can heal and age where they are most comfortable- in their homes and community. These clinicians provide primary and palliative care across multiple phases of patients’ life journey through home visits for acute, annual, urgent, and end of life care as well as virtual visits to manage chronic conditions. Be part of our 130-year history and innovative Future of Care built by visiting nurses like you.What We ProvideAttractive sign-on bonus and referral bonus opportunitiesGenerous paid time off, starting at 30 days of paid time off and 9 company holidaysHealth insurance plan for you and your loved ones, Medical, Dental, Vision, Life and DisabilityEmployer-matched retirement saving fundsPersonal and financial wellness programs Pre-tax flexible spending accounts (FSAs) for healthcare and dependent care Generous tuition reimbursement for qualifying degreesOpportunities for professional growth and career advancement Internal mobility, generous tuition reimbursement, CEU credits, and advancement opportunities Interdisciplinary network of colleagues through the VNS Health Social Services Community of ProfessionalsWhat You Will DoManages and provides full scope of advanced nursing practice for targeted patient populations. Evaluates patient responses to therapy / interventions. Ensures revision of the inter-professional plan of care as necessary to achieve quality outcomes.Identifies need for new/revised clinical protocols. Collaborates with physicians and others within the practice to develop protocols and provides training as appropriate.Manages and provides comprehensive advanced nursing care including physical examination, comprehensive history, screening for physical and/or psychological conditions, emergent interventions, pharmacological and non-pharmacological interventions, ordering treatments and DME, preventative health maintenance activities, care management, referrals, discharge planning, counseling and patient education. Establishes a treatment plan based on clinical findings and. Determines when further evaluation by collaborating physician, specialist or emergency care is warranted.Collaborates with patients, families, primary care physicians and other team members to provide assessment and care planning. Assesses, plans, and provides intensive and continuous care management across client settings.Manages and provides clinical services in compliance with standards of Patient-Centered Medical Home standards, meaningful use of medical record data, HEDIS and QARR quality of care measurements.For Mental Health only:Conducts psychosocial assessments of interventions patients and develops treatment recommendations. Determines whether further evaluation by a collaborating psychiatrist is needed.Provides the following services to patients: advocacy, psychoeducation, psychopharmacology, cognitive/behavioral interventions, monitoring of mental status, emotional support, brief psychotherapy and family-based interventions.Supports and educates VNS Health staff and caregivers to enable them to better care for patients with psychiatric, cognitive, and/or behavioral challenges.Consults with a collaborating psychiatrist as necessary to develop psychiatric evaluation and treatment plans.Consults with the referrer on assessment, recommendations, and updates on treatment progress.Follows treatment plans, revising and updating them as necessary, makes appropriate referrals for additional mental health services and provides crisis intervention as required.Participates in interdisciplinary team meetings, case conferences and clinical supervision; attends in-service education programs.QualificationsMaster’s degree of Science in Nursing, or other graduate degree from a nurse practitioner educational program registered by the New York State Education Department as qualifying for NP certification (licensure), required.Current ANCC or AANP certification as an adult, family or geriatric nurse practitioner, required.Minimum of two years of experience as a nurse practitioner utilizing full scope of practice, preferred.Clinical home care experience or two years managerial experience, preferred.Demonstrated knowledge of Hedis and QARR quality measures, ICD-10 and CPT coding for reimbursement of services, required.Bilingual skills, as determined by operational needsFor Mental Health only:Master’s degree in psychiatric-mental health Nurse Practitionerrequired.PhD in psychiatric-mental health Nurse Practitioner, preferred.Minimum of two years of experience as a psychiatric nurse practitioner utilizing full scope of practiceMust be able to walk up and down steps to access patient residences and transport required supplies weighing approximately 25 – 30 lbs.Compensation$58.30 - $77.72 HourlyAbout UsVNS Health is one of the nation’s largest nonprofit home and community-based health care organizations. Innovating in health care for more than 130 years, our commitment to health and well-being is what drives uswe help people live, age and heal where they feel most comfortable, in their own homes, connected to their family and community. On any given day, more than 10,000 VNS Health team members deliver compassionate care, unparalleled expertise and 24/7 solutions and resources to the more than 43,000 “neighbors” who look to us for care. Powered and informed by data analytics that are unmatched in the home and community-health industry, VNS Health offers a full range of health care services, solutions and health plans designed to simplify the health care experience and meet the diverse and complex needs of the communities and people we serve in New York and beyond.

OverviewVNS Health Advanced Practice Team Supervisors bring Nurse Practitioner expertise to redefine the standard of patient-centered care for New Yorkers while keeping them out of the crowded hospital system so they can heal and age where they are most comfortable- in their homes and community. These clinicians provide primary and palliative care across multiple phases of patients’ life journey through home visits for acute, annual, urgent, and end of life care as well as virtual visits to manage chronic conditions. Be part of our 130-year history and innovative Future of Care built by visiting nurses like you.What We ProvideGenerous paid time off (PTO), starting at 30 days of paid time off and 9 company holidaysHealth insurance plan for you and your loved ones, Medical, Dental, Vision, Life DisabilityEmployer-matched retirement saving fundsPersonal and financial wellness programs Pre-tax flexible spending accounts (FSAs) for healthcare and dependent care Generous tuition reimbursement for qualifying degreesOpportunities for professional growth and career advancement Internal mobility, generous tuition reimbursement, CEU credits, and advancement opportunities Referral bonus opportunities$12,000 Sign-on bonusWhat You Will DoManages and provides full scope of advanced nursing practice for targeted patient populations. Evaluates patient responses to therapy / interventions. Ensures revision of the inter-professional plan of care as necessary to achieve quality outcomes.Identifies need for new/revised clinical protocols. Collaborates with physicians and others within the practice to develop protocols and provides training as appropriate.Manages and provides comprehensive advanced nursing care including physical examination, comprehensive history, screening for physical and/or psychological conditions, emergent interventions, pharmacological and non-pharmacological interventions, ordering treatments and DME, preventative health maintenance activities, care management, referrals, discharge planning, counseling and patient education. Establishes a treatment plan based on clinical findings and. Determines when further evaluation by collaborating physician, specialist or emergency care is warranted.Collaborates with patients, families, primary care physicians and other team members to provide assessment and care planning. Assesses, plans, and provides intensive and continuous care management across client settings.Manages and provides clinical services in compliance with standards of Patient-Centered Medical Home standards, meaningful use of medical record data, HEDIS and QARR quality of care measurements.Qualifications Licenses and Certifications:Current ANCC or AANP certification as an adult, family or geriatric nurse practitioner, required.Education:Master’s degree of Science in Nursing, or other graduate degree from a nurse practitioner educational program registered by the New York State Education Department as qualifying for NP certification (licensure), required.Work Experience:Minimum of two years of experience as a nurse practitioner utilizing full scope of practice, preferred.Clinical home care experience or two years managerial experience, preferred.Demonstrated knowledge of Hedis and QARR quality measures, ICD-10 and CPT coding for reimbursement of services, required.Bilingual skills, as determined by operational needsCompensation$109,900.00 - $146,500.00 AnnualAbout UsVNS Health is one of the nation’s largest nonprofit home and community-based health care organizations. Innovating in health care for more than 130 years, our commitment to health and well-being is what drives uswe help people live, age and heal where they feel most comfortable, in their own homes, connected to their family and community. On any given day, more than 10,000 VNS Health team members deliver compassionate care, unparalleled expertise and 24/7 solutions and resources to the more than 43,000 “neighbors” who look to us for care. Powered and informed by data analytics that are unmatched in the home and community-health industry, VNS Health offers a full range of health care services, solutions and health plans designed to simplify the health care experience and meet the diverse and complex needs of the communities and people we serve in New York and beyond.

OverviewVNS Health Psychiatric Social Workers provide vital client-centered behavioral health care to New Yorkers most in need, across all stages of life and mental well-being. We deliver care wherever our clients are, including outpatient clinics, clients’ homes, and the community. Our short- and long-term service models include acute, transitional, and intensive care management programs that impact the most vulnerable populations, from children, to adolescents, to aging adults. As part of our fast-growing Behavioral Health team, you’ll have an opportunity to develop and advance your skills, whether you’re early in your career or an experienced professional. As a Psychiatric Social Worker, you will develop exceptional diagnostic skills and use behavioral intervention techniques to de-escalate crisis situations. You will provide vital social services and connect clients to resources that help them remain safely in the community. Join us in building on our 130-year history and become a part of the Future of Care that is strengthening communities with high quality, integrated behavioral health programs. We recognize that our Mobile Crisis team members are on the front line of providing critical, life-changing support to those we serve. These are incredibly rewarding, yet challenging roles, so we do everything possible to ensure that you are also fully supported and positioned for success. This includes structuring our teams to provide multiple layers of supervision and guidance while pairing our team members together when you are in the field to foster an environment of collaboration and engagement. We also host weekly staff support groups allowing the team to share experiences, talk through situations, and to learn and grow from each other. And our benefits package includes a host of employee assistance programming to provide you with a comprehensive suite of offerings to support your total health and well-being. Additionally, we provide clinical hours for those who are seeking licensure to assist you in your professional development. So, if you want to thoroughly hone your diagnostic skills in a variety of patient settings, all while operating in an incredibly supportive and caring environment, please apply now and take the first step toward becoming a member of our dynamic team!What We ProvideReferral bonus opportunitiesGenerous paid time off (PTO), starting at 30 days of paid time off and 9 company holidaysHealth insurance plan for you and your loved ones, Medical, Dental, Vision, Life and DisabilityEmployer-matched retirement saving fundsPersonal and financial wellness programs Pre-tax flexible spending accounts (FSAs) for healthcare and dependent care Generous tuition reimbursement for qualifying degreesOpportunities for professional growth and career advancement Internal mobility, generous tuition reimbursement, CEU credits, and advancement opportunities Interdisciplinary network of colleagues through the VNS Health Social Services Community of ProfessionalsWhat You Will DoDelivers outreach services to mentally ill individuals in the community, providing in-home mental health intervention to those experiencing or at risk of psychosocial difficultiesCollaborates with another team member to perform psychosocial evaluations and assess mental health service needs of clients and their families through observation and interviewingCreates and execute short-term service plans for clients in collaboration with an interdisciplinary teamResponds promptly to dispatch calls, traveling from the office to the clients’ homes within two hoursEnsures seamless program operations as a vital liaison to community agencies and stepping in for the Program Coordinator as neededEnsures uninterrupted comprehensive care from counseling and care management to long-term supplemental treatment referrals and follow-upPrepares case histories and prepares and maintains case records, in accordance with the Program record-keeping mechanismEncourages resistant clients to accept mental health services through interventions with clients and/or family members and friends concerned with the client's welfareMay provide clinical supervision for Mental Health Technician, graduate Social Worker students or junior staff Social WorkersQualificationsLicenses and Certifications:Current registration to practice as a Licensed Master Social Worker in New York State Required Valid driver's license may be requiredEducation:Master’s degree in social work after successfully completing a prescribed course of study at a graduate school of Social Work accredited by the Council on Social Work Education and the Education DeptWork Experience:Minimum of one year experience as a Social Worker in a health care settings requiredValid driver's license may be requiredas determined by operational needs, bilingual skills may be required Must be able to walk up and down steps to access patient residencesCompensation$33.85 - $42.33 HourlyAbout UsVNS Health is one of the nation’s largest nonprofit home and community-based health care organizations. Innovating in health care for more than 130 years, our commitment to health and well-being is what drives uswe help people live, age and heal where they feel most comfortable, in their own homes, connected to their family and community. On any given day, more than 10,000 VNS Health team members deliver compassionate care, unparalleled expertise and 24/7 solutions and resources to the more than 43,000 “neighbors” who look to us for care. Powered and informed by data analytics that are unmatched in the home and community-health industry, VNS Health offers a full range of health care services, solutions and health plans designed to simplify the health care experience and meet the diverse and complex needs of the communities and people we serve in New York and beyond.

OverviewVNS Health Psychiatric Social Workers provide vital client-centered behavioral health care to New Yorkers most in need, across all stages of life and mental well-being. We deliver care wherever our clients are, including outpatient clinics, clients’ homes, and the community. Our short- and long-term service models include acute, transitional, and intensive care management programs that impact the most vulnerable populations, from children, to adolescents, to aging adults. As part of our fast-growing Behavioral Health team, you’ll have an opportunity to develop and advance your skills, whether you’re early in your career or an experienced professional. As a Psychiatric Social Worker, you will develop exceptional diagnostic skills and use behavioral intervention techniques to de-escalate crisis situations. You will provide vital social services and connect clients to resources that help them remain safely in the community. Join us in building on our 130-year history and become a part of the Future of Care that is strengthening communities with high quality, integrated behavioral health programs. We recognize that our Mobile Crisis team members are on the front line of providing critical, life-changing support to those we serve. These are incredibly rewarding, yet challenging roles, so we do everything possible to ensure that you are also fully supported and positioned for success. This includes structuring our teams to provide multiple layers of supervision and guidance while pairing our team members together when you are in the field to foster an environment of collaboration and engagement. We also host weekly staff support groups allowing the team to share experiences, talk through situations, and to learn and grow from each other. And our benefits package includes a host of employee assistance programming to provide you with a comprehensive suite of offerings to support your total health and well-being. Additionally, we provide clinical hours for those who are seeking licensure to assist you in your professional development. So, if you want to thoroughly hone your diagnostic skills in a variety of patient settings, all while operating in an incredibly supportive and caring environment, please apply now and take the first step toward becoming a member of our dynamic team!What We ProvideReferral bonus opportunitiesGenerous paid time off (PTO), starting at 30 days of paid time off and 9 company holidaysHealth insurance plan for you and your loved ones, Medical, Dental, Vision, Life and DisabilityEmployer-matched retirement saving fundsPersonal and financial wellness programs Pre-tax flexible spending accounts (FSAs) for healthcare and dependent care Generous tuition reimbursement for qualifying degreesOpportunities for professional growth and career advancement Internal mobility, generous tuition reimbursement, CEU credits, and advancement opportunities Interdisciplinary network of colleagues through the VNS Health Social Services Community of ProfessionalsWhat You Will DoDelivers outreach services to mentally ill individuals in the community, providing in-home mental health intervention to those experiencing or at risk of psychosocial difficultiesCollaborates with another team member to perform psychosocial evaluations and assess mental health service needs of clients and their families through observation and interviewingCreates and execute short-term service plans for clients in collaboration with an interdisciplinary teamResponds promptly to dispatch calls, traveling from the office to the clients’ homes within two hoursEnsures seamless program operations as a vital liaison to community agencies and stepping in for the Program Coordinator as neededEnsures uninterrupted comprehensive care from counseling and care management to long-term supplemental treatment referrals and follow-upPrepares case histories and prepares and maintains case records, in accordance with the Program record-keeping mechanismEncourages resistant clients to accept mental health services through interventions with clients and/or family members and friends concerned with the client's welfareMay provide clinical supervision for Mental Health Technician, graduate Social Worker students or junior staff Social WorkersQualificationsLicenses and Certifications:Current registration to practice as a Licensed Master Social Worker in New York State Required Valid driver's license may be requiredEducation:Master’s degree in social work after successfully completing a prescribed course of study at a graduate school of Social Work accredited by the Council on Social Work Education and the Education DeptWork Experience:Minimum of one year experience as a Social Worker in a health care settings requiredValid driver's license may be requiredas determined by operational needs, bilingual skills may be required Must be able to walk up and down steps to access patient residencesCompensation$63,800.00 - $79,800.00 AnnualAbout UsVNS Health is one of the nation’s largest nonprofit home and community-based health care organizations. Innovating in health care for more than 130 years, our commitment to health and well-being is what drives uswe help people live, age and heal where they feel most comfortable, in their own homes, connected to their family and community. On any given day, more than 10,000 VNS Health team members deliver compassionate care, unparalleled expertise and 24/7 solutions and resources to the more than 43,000 “neighbors” who look to us for care. Powered and informed by data analytics that are unmatched in the home and community-health industry, VNS Health offers a full range of health care services, solutions and health plans designed to simplify the health care experience and meet the diverse and complex needs of the communities and people we serve in New York and beyond.

OverviewVNS Health Psychiatric Social Workers provide vital client-centered behavioral health care to New Yorkers most in need, across all stages of life and mental well-being. We deliver care wherever our clients are, including outpatient clinics, clients’ homes, and the community. Our short- and long-term service models include acute, transitional, and intensive care management programs that impact the most vulnerable populations, from children, to adolescents, to aging adults. As part of our fast-growing Behavioral Health team, you’ll have an opportunity to develop and advance your skills, whether you’re early in your career or an experienced professional. As a Psychiatric Social Worker, you will develop exceptional diagnostic skills and use behavioral intervention techniques to de-escalate crisis situations. You will provide vital social services and connect clients to resources that help them remain safely in the community. Join us in building on our 130-year history and become a part of the Future of Care that is strengthening communities with high quality, integrated behavioral health programs. We recognize that our Mobile Crisis team members are on the front line of providing critical, life-changing support to those we serve. These are incredibly rewarding, yet challenging roles, so we do everything possible to ensure that you are also fully supported and positioned for success. This includes structuring our teams to provide multiple layers of supervision and guidance while pairing our team members together when you are in the field to foster an environment of collaboration and engagement. We also host weekly staff support groups allowing the team to share experiences, talk through situations, and to learn and grow from each other. And our benefits package includes a host of employee assistance programming to provide you with a comprehensive suite of offerings to support your total health and well-being. Additionally, we provide clinical hours for those who are seeking licensure to assist you in your professional development. So, if you want to thoroughly hone your diagnostic skills in a variety of patient settings, all while operating in an incredibly supportive and caring environment, please apply now and take the first step toward becoming a member of our dynamic team!What We ProvideReferral bonus opportunitiesGenerous paid time off (PTO), starting at 30 days of paid time off and 9 company holidaysHealth insurance plan for you and your loved ones, Medical, Dental, Vision, Life and DisabilityEmployer-matched retirement saving fundsPersonal and financial wellness programs Pre-tax flexible spending accounts (FSAs) for healthcare and dependent care Generous tuition reimbursement for qualifying degreesOpportunities for professional growth and career advancement Internal mobility, generous tuition reimbursement, CEU credits, and advancement opportunities Interdisciplinary network of colleagues through the VNS Health Social Services Community of ProfessionalsWhat You Will DoDelivers outreach services to mentally ill individuals in the community, providing in-home mental health intervention to those experiencing or at risk of psychosocial difficultiesCollaborates with another team member to perform psychosocial evaluations and assess mental health service needs of clients and their families through observation and interviewingCreates and execute short-term service plans for clients in collaboration with an interdisciplinary teamResponds promptly to dispatch calls, traveling from the office to the clients’ homes within two hoursEnsures seamless program operations as a vital liaison to community agencies and stepping in for the Program Coordinator as neededEnsures uninterrupted comprehensive care from counseling and care management to long-term supplemental treatment referrals and follow-upPrepares case histories and prepares and maintains case records, in accordance with the Program record-keeping mechanismEncourages resistant clients to accept mental health services through interventions with clients and/or family members and friends concerned with the client's welfareMay provide clinical supervision for Mental Health Technician, graduate Social Worker students or junior staff Social WorkersQualificationsLicenses and Certifications:Current registration to practice as a Licensed Master Social Worker in New York State Required Valid driver's license may be requiredEducation:Master’s degree in social work after successfully completing a prescribed course of study at a graduate school of Social Work accredited by the Council on Social Work Education and the Education DeptWork Experience:Minimum of one year experience as a Social Worker in a health care settings requiredas determined by operational needs, bilingual skills may be required Must be able to walk up and down steps to access patient residencesCompensation$33.85 - $42.33 HourlyAbout UsVNS Health is one of the nation’s largest nonprofit home and community-based health care organizations. Innovating in health care for more than 130 years, our commitment to health and well-being is what drives uswe help people live, age and heal where they feel most comfortable, in their own homes, connected to their family and community. On any given day, more than 10,000 VNS Health team members deliver compassionate care, unparalleled expertise and 24/7 solutions and resources to the more than 43,000 “neighbors” who look to us for care. Powered and informed by data analytics that are unmatched in the home and community-health industry, VNS Health offers a full range of health care services, solutions and health plans designed to simplify the health care experience and meet the diverse and complex needs of the communities and people we serve in New York and beyond.

OverviewBehavioral Health Associates assist social services teams to provide supportive counseling, advocacy, and education to help patients and their families navigate mental illness, access community resources, and manage symptoms to help them remain safely in the community. This is a junior position that provides direct care as part of a team. Join us in building on our 130-year history and become a part of the Future of Care that is strengthening communities with high quality, integrated behavioral health programs. VNS Health Behavioral Health team members provide vital client-centered behavioral health care to New Yorkers most in need, across all stages of life and mental well-being. We deliver care wherever our clients are, including outpatient clinics, clients’ homes, and the community. Our short- and long-term service models include acute, transitional, and intensive care management programs that impact the most vulnerable populations, from children, to adolescents, to aging adults. As part of our fast-growing Behavioral Health team, you’ll have an opportunity to develop and advance your skills, whether you’re early in your career or an experienced professional.What We ProvideAttractive sign-on bonus and referral bonus opportunitiesGenerous paid time off (PTO), starting at 30 days of paid time off and 9 company holidays – confirm days off based on employee type- see reference guideHealth insurance plan for you and your loved ones, Medical, Dental, Vision, Life and DisabilityEmployer-matched retirement saving fundsPersonal and financial wellness programs Pre-tax flexible spending accounts (FSAs) for healthcare and dependent care Generous tuition reimbursement for qualifying degreesOpportunities for professional growth and career advancement Internal mobility, CEU credits, and advancement opportunities Interdisciplinary network of colleagues through the VNS Health Social Services Community of ProfessionalsWhat You Will DoAssists with the development of the social work assessment of patients/familiesAssists in the development of a social work treatment plan and goals with emphasis on symptommanagement and psychiatric rehabilitationProvides ongoing social work services and/or collaborates and refers to appropriate agenciesProvides advocacy and assistance in obtaining entitlements and community services to patients, families and other caregiversAssists clients with understanding their mental illness by providing psycho education and assistance with symptom managementAssists staff, patients, families and other caregivers to understand third party reimbursement, entitlements and community resourcesInitiates and maintains written and verbal communications according to VNS HealthpolicyPerforms established workflow proceduresMaintains productivity sufficient to meet VNS Health goalsActs as liaison with other community agenciesParticipates in related VNS Home Care activities, e.g., utilization review, staff meetings, education programs, etc.Assumes responsibility for continued professional growthQualificationsEducation: Bachelor's Degree in Social Work or a related human services field requiredWork Experience: Minimum one year of social work experience in a mental health or social service setting required Compensation$25.46 - $31.86 HourlyAbout UsVNS Health is one of the nation’s largest nonprofit home and community-based health care organizations. Innovating in health care for more than 130 years, our commitment to health and well-being is what drives uswe help people live, age and heal where they feel most comfortable, in their own homes, connected to their family and community. On any given day, more than 10,000 VNS Health team members deliver compassionate care, unparalleled expertise and 24/7 solutions and resources to the more than 43,000 “neighbors” who look to us for care. Powered and informed by data analytics that are unmatched in the home and community-health industry, VNS Health offers a full range of health care services, solutions and health plans designed to simplify the health care experience and meet the diverse and complex needs of the communities and people we serve in New York and beyond.

OverviewProvides care management for clients in collaboration with the Wellness case management team consistent with WeCARE and the VNS Home Care policy and requirements of the Wellness Care Management program. Facilitates the coordination of services between the varying providers for clients with complex psychiatric and/or co-morbid medical conditions who are deemed to be temporarily unable to work. Ensures efficient and successful access and linkage to the full array of necessary physical and behavioral health services. Coordinates effective communication between all providers to the ultimate benefit of the patient. Works under close supervision.What We ProvideReferral bonus opportunitiesGenerous paid time off (PTO), starting at 20 days of paid time off and 9 company holidaysHealth insurance plan for you and your loved ones, Medical, Dental, Vision, Life and DisabilityEmployer-matched retirement saving fundsPersonal and financial wellness programs Pre-tax flexible spending accounts (FSAs) for healthcare and dependent care Generous tuition reimbursement for qualifying degreesOpportunities for professional growth and career advancement Internal mobility, CEU credits, and advancement opportunities Interdisciplinary network of colleagues through the VNS Health Social Services Community of ProfessionalsWhat You Will DoReviews and utilizes completed medical and mental health assessments from the ResCARE clinical team when initiating the wellness plan for clients on the temporarily unable to work track. . Confirms acuity level of identified client and tailors services plan accordingly.Develops and monitors wellness plan on behalf of clients with untreated or unstable medical and/or mental health conditions adversely affecting the level of employability. Coordinates and integrates a written, coordinated wellness plan in cooperation with the client the client’s family, and/or other providers serving the client.Performs and maintains effective care management for a caseload of clients, as assigned, from wellness initiation to wellness completion. Meets with assigned clients to monitor progress and compliance with the wellness plan. Tracks/ monitors client progress and produces/maintains detailed, accurate and timely case notes. Reviews cases for completeness of documentation. Develops inventory of resources that will meet the clients’ needs as identified in the assessment process. Becomes familiar with service providers in the community where the clients resides in order to mitigate barriers to wellness plan compliance such as transportation, childcare etc.Provides linkage, coordination with, referral to and follow-up with appropriate ongoing service providers. Participates in meetings with service providers to coordinate service and follow up to ensure client’s compliance with and timely completion of the wellness plans and required documentation.Works collaboratively with team members to provide outreach (Via Phone calls, Emails, Texts and Field visits) to clients who have failed to comply with the process of the initiated wellness plan and wellness care management services.Provides information and assistance through advocacy and education to client/family on availability and eligibility of entitlements and community services. Assists with arranging escorts and transportation for clients to appropriate facilities/agencies, as necessary.Participates in initial and ongoing trainings as necessary to maintain basic level of knowledge related to serious physical ailments as defined by HRA. Collaborates with the wellness health team to develop psycho-educational plans for client’s wellness plan process and medication compliance.Maintains updated clients’ case records through the WeCARE wellness care management and HRA platforms, and coordinates effective electronic communication throughout all provider databases, as needed. Maintains case records in accordance with the wellness care management policies/procedures, agency standards and regulatory requirements.Participates and consults with team supervisor in case conferences, staff meetings, and discharge planning meetings to determine if client requires an alternate level of care or is appropriate for discharge.Participates in special projects and performs other duties as assigned.QualificationsEducation: Bachelor's Degree in a human services or related field requiredMaster's Degree program in human services or related field preferredWork Experience:Minimum of two years of experience providing direct services to seriously mentally ill patients/clients requiredEffective oral/written/interpersonal communication skills requiredBilingual skills preferred, and may be required as determined by operational needs.Basic computer skills requiredCompensation$23.17 - $28.96 HourlyAbout UsVNS Health is one of the nation’s largest nonprofit home and community-based health care organizations. Innovating in health care for more than 130 years, our commitment to health and well-being is what drives uswe help people live, age and heal where they feel most comfortable, in their own homes, connected to their family and community. On any given day, more than 10,000 VNS Health team members deliver compassionate care, unparalleled expertise and 24/7 solutions and resources to the more than 43,000 “neighbors” who look to us for care. Powered and informed by data analytics that are unmatched in the home and community-health industry, VNS Health offers a full range of health care services, solutions and health plans designed to simplify the health care experience and meet the diverse and complex needs of the communities and people we serve in New York and beyond.

OverviewVNS Health Family Advocates embody our core values of Empathy, Integrity, and Agility by helping children and their families access life changing resources whether it’s basic needs of housing and public assistance or community resource programs that support social emotional wellbeing. This role draws on lived experience to guide others through challenging times. Family Advocates are trusted navigators of complex systems that help VNS Health clients live and heal at home surrounded by their family and community. VNS Health provides vital client-centered behavioral health care to New Yorkers most in need, across all stages of life and mental well-being. We deliver care wherever our clients are, including outpatient clinics, clients’ homes, and the community. Our short- and long-term service models include acute, transitional, and intensive care management programs that impact the most vulnerable populations, from children, to adolescents, to aging adults. As part of our fast-growing Behavioral Health team, you’ll have an opportunity to develop and advance your skills, whether you’re early in your career or an experienced professional. We recognize that our Mobile Crisis team members are on the front line of providing critical, life-changing support to those we serve. These are incredibly rewarding, yet challenging roles, so we do everything possible to ensure that you are also fully supported and positioned for success. This includes structuring our teams to provide multiple layers of supervision and guidance while pairing our team members together when you are in the field to foster an environment of collaboration and engagement. We also host weekly staff support groups allowing the team to share experiences, talk through situations, and to learn and grow from each other. And our benefits package includes a host of employee assistance programming to provide you with a comprehensive suite of offerings to support your total health and well-being. Additionally, we provide clinical hours for those who are seeking licensure to assist you in your professional development. So, if you want to thoroughly hone your diagnostic skills in a variety of patient settings, all while operating in an incredibly supportive and caring environment, please apply now and take the first step toward becoming a member of our dynamic team!What We ProvideAttractive referral bonus opportunitiesGenerous paid time off (PTO), starting at 20 days of paid time off and 9 company holidaysHealth insurance plan for you and your loved ones, Medical, Dental, Vision, Life and DisabilityEmployer-matched retirement saving fundsPersonal and financial wellness programs Pre-tax flexible spending accounts (FSAs) for healthcare and dependent care Generous tuition reimbursement for qualifying degreesOpportunities for professional growth and career advancement Internal mobility, CEU credits, and advancement opportunities Interdisciplinary network of colleagues through the VNS Health Social Services Community of ProfessionalsWhat You Will DoApplies mutually shared and lived experiences navigating the systems of care as a caregiver. Serves as a role model, advocate, and mentor for children and familiesAssists with obtaining and maintaining clients’ entitlements, including Medicaid, Public Assistance, SSI as well as assisting with problems related to housing or utilitiesInterviews clients and significant others, when appropriate, in order to obtain personal histories and to understand the social and emotional factors related to the client’s mental health problemsParticipates in frequent active engagement with families to engage them in receiving services and assists in empowering them to take the steps necessary to maximize their quality of lifeDevelops inventory of resources that will meet the clients’ needs as identified in the assessment processAdvocates for and assists clients in utilizing adjunctive community resources. Arranges transportation and accompanies clients to appropriate facilities/agencies, as necessaryProvides linkage, coordination with, referral to and follow-up with other service providers. Monitors appointments medical facilities, social service agencies or other providers of concrete servicesCollaborates with interdisciplinary team members to discuss care needs and identify solutions to support clients/consumers/membersAttends planning meetings with service providers to coordinate service plansInitiates written (including clinical and progress notes) and verbal communications, and ensures that all patient record keeping is in compliance with agency, state, city and federal requirementsParticipates in agency and community programs and education, as requestedParticipates in interdisciplinary team meetings, case conferences, staff meetings, quality assurance meetings, and supervision meetings as requiredQualificationsLicenses and Certifications:Valid driver’s license (i.e., license matching state of residence) requiredCredentialed family peer advocate preferredEducation: Bachelor's Degree in social work, health and human services or a related field preferredTwo or more years of equivalent and relevant experience in a social service agency OR an equivalent combination of the education and experience preferredWork Experience:Minimum of one year of experience in a mental health or social service setting with emphasis on family support services and/or family psycho-education requiredLived experience as a caregiver for children with behavioral health needs in accordance with the New York State Office of Mental Health and the New York City Department of Health and Mental Hygiene. requiredBilingual skills may be required as determined by operational needsCompensation$20.98 - $26.23 HourlyAbout UsVNS Health is one of the nation’s largest nonprofit home and community-based health care organizations. Innovating in health care for more than 130 years, our commitment to health and well-being is what drives uswe help people live, age and heal where they feel most comfortable, in their own homes, connected to their family and community. On any given day, more than 10,000 VNS Health team members deliver compassionate care, unparalleled expertise and 24/7 solutions and resources to the more than 43,000 “neighbors” who look to us for care. Powered and informed by data analytics that are unmatched in the home and community-health industry, VNS Health offers a full range of health care services, solutions and health plans designed to simplify the health care experience and meet the diverse and complex needs of the communities and people we serve in New York and beyond.

OverviewBehavioral Health Counselors provide supportive counseling, advocacy, and education to help patients and their families navigate mental illness, access community resources, and manage symptoms to help them remain safely in the community This is an experienced, master’s level social services role that provides direct care as part of a team. Join us in building on our 130-year history and become a part of the Future of Care that is strengthening communities with high quality, integrated behavioral health programs. VNS Health Behavioral Health team members provide vital client-centered behavioral health care to New Yorkers most in need, across all stages of life and mental well-being. We deliver care wherever our clients are, including outpatient clinics, clients’ homes, and the community. Our short- and long-term service models include acute, transitional, and intensive care management programs that impact the most vulnerable populations, from children, to adolescents, to aging adults. As part of our fast-growing Behavioral Health team, you’ll have an opportunity to develop and advance your skills, whether you’re early in your career or an experienced professional.What We ProvideAttractive sign-on bonus and referral bonus opportunitiesGenerous paid time off (PTO), starting at30 days of paid time off and 9 company holidaysHealth insurance plan for you and your loved ones, Medical, Dental, Vision, Life and DisabilityEmployer-matched retirement saving fundsPersonal and financial wellness programs Pre-tax flexible spending accounts (FSAs) for healthcare and dependent care Generous tuition reimbursement for qualifying degreesOpportunities for professional growth and career advancement Internal mobility, CEU credits, and advancement opportunities Interdisciplinary network of colleagues through the VNS Health Social Services Community of ProfessionalsWhat You Will DoPerforms social work assessments of patients/families; opens cases as appropriateDevelops treatment plan and goals for patients/families as appropriateProvides supportive counseling and/or supportive therapy as well as ongoing social work servicesCollaborates and refers to appropriate agencies as requiredAids in obtaining community services to patients, families and other caregiversProvides psycho education and advocacy for patients and familiesAssists staff, patients, families, and other caregivers to understand third party reimbursement, entitlements and community resourcesInitiates and maintains written and verbal communications according to VNS Home Care policyPerforms established workflow proceduresMaintains productivity sufficient to meet VNS Home Care goalsActs as liaison with other community agenciesParticipates in related VNS Home Care activities, e.g., utilization review, staff meetings, education programs, etc.Assumes responsibility for continued professional growthQualificationsLicenses and Certifications: Valid NYS ID or NYS driver’s license may be required as determined by operational needs.Education: Master's Degree in Social Work, Counseling, or related degree requiredWork Experience: Minimum one year of social work experience in a mental health or social service setting requiredCompensation$62,400.00 - $72,000.00 AnnualAbout UsVNS Health is one of the nation’s largest nonprofit home and community-based health care organizations. Innovating in health care for more than 130 years, our commitment to health and well-being is what drives uswe help people live, age and heal where they feel most comfortable, in their own homes, connected to their family and community. On any given day, more than 10,000 VNS Health team members deliver compassionate care, unparalleled expertise and 24/7 solutions and resources to the more than 43,000 “neighbors” who look to us for care. Powered and informed by data analytics that are unmatched in the home and community-health industry, VNS Health offers a full range of health care services, solutions and health plans designed to simplify the health care experience and meet the diverse and complex needs of the communities and people we serve in New York and beyond.

OverviewProvides behavioral health services to people with substance use disorder in collaboration with a multidisciplinary team. Responsible for creating and coordinating the treatment plan for clients with substance use disorder diagnoses. Acts as a member of the treatment team to deliver substance use treatment services for clients being treated for both mental health and substance use diagnoses.• Assists with the development of social work and or psychosocial assessments of patients/families, placing special emphasis on substance use issues.• Assists in the development of treatment plans and goals based on a diagnostic assessment of the presenting problems and historical information, the establishment of long-term goals and the administration of follow-up procedures.• Provides ongoing substance use services and/or collaborates with and refers to appropriate agencies.• Conducts individual and group counseling sessions using evidence-based practices.• Provides advocacy and assistance in obtaining entitlements and community services to patients/families and other caregivers.• Completes accurate and timely documentation in the electronic health record system.• Provides continuous evaluation of persons involved in treatment.• Assists staff, patients, families and other caregivers to understand substance use issues, entitlements and community resources.• Initiates and maintains written and verbal communications according to department policy and treatment goals.• Identifies and provides referrals for social determinants of health concerns.• Maintains productivity sufficient to meet department goals.• Identifies and communicates opportunities to improve service delivery processes to management.• Performs established workflow procedures.• Acts as a liaison with other community agencies.• Participates in related department activities, e.g., utilization review, staff meetings, education programs, etc.• For Assertive Community Treatment (ACT) only:• Provides home visits to all clients as specified by the Program's level of service commitment and the client's needs.• For Certified Community Behavioral Health Clinic (CCBHC) only:• Conducts intake interviews, biopsychosocial assessments, mental health, substance use, and other screenings.• Collects specimens for toxicology tests.• Prepares monthly updates for court or other referring agencies.• Develops discharge/transfer plans.• Participates in special projects and performs other duties as assigned.What We ProvideReferral bonus opportunitiesGenerous paid time off (PTO), starting at 30 days of paid time off and 9 company holidaysHealth insurance plan for you and your loved ones, Medical, Dental, Vision, Life DisabilityEmployer-matched retirement saving fundsPersonal and financial wellness programs Pre-tax flexible spending accounts (FSAs) for healthcare and dependent care Generous tuition reimbursement for qualifying degreesOpportunities for professional growth and career advancement Internal mobility, generous tuition reimbursement, CEU credits, and advancement opportunities What You Will DoProvides clinical supervision and direction to social work/ behavioral health team members and assumes responsibility for overall program functions in the Program Managers absence.Organizes various program components for the appropriate utilization and management of staff including triage and case management procedures, staff scheduling, referrals, outreach efforts, evaluations and liaison activities.Participates in quality assurance activities and ensures compliance with regulatory and contractual requirements.Screens referrals.Performs psychosocial evaluation and assessment of mental health service needs and emergency social service needs of identified patients and their families through professional knowledge, skills of observation and interviewing.Develops and implements short-term service plans for patients, in conjunction with other members of the team.Provides crisis intervention services to mentally ill individuals whose circumstances and condition require rapid intervention.Provides supportive counseling, case management and appropriate referrals for ongoing treatmentPrepares case histories and prepares and maintains case records, in accordance with the program’s record keeping protocols.Encourages service resistant clients to accept mental health services through intervention with clients and/or family members and friends concerned with the client's welfare.Participates in interdisciplinary team meetings, rounds and/or case conferences of the program.Provides linkage, referral and provision of information to appropriate mental health services and social services and social services providers,.Coordinates and follows up on linkages made between clients and other service agencies and mental health providers to ensure continuity of care.Liaison with, and consultation to, community agencies.Provides outreach services to mentally ill individuals referred to the program who are experiencing, or are a t risk of, an acute psychosocial crisis and require mental health intervention in their home or community.Serves as resource person to the program and other components of the Agency, when requested, pertaining to social services available to patients and establishes a file of community referral sources.Participates with the program and other appropriate Agency staff in the development and implementation of in-service training and education.Assists and collaborates with the Program Coordinator/ Program Manager in the overall functioning of the team.Assumes Program Coordinator’s/ Program Manager’s responsibilities in his/her absence, as requested.Participates in community programs, education and advocacy, as requested.Contributes to the formulation of clinical and administrative policies and procedures and the preparation on of policy and procedure manuals, as required.Participates in special projects and performs other duties as assigned.QualificationsLicenses and Certifications:Credentialed Alcoholism and Substance Abuse Counselor (CASAC) requiredValid driver's license requiredEducation: High School Diploma or equivalent requiredBachelor's Degree preferredWork Experience:Minimum of one year of training and/or experience in integrated mental health and substance abuse treatment requiredDemonstrated skill or knowledge in substance use assessment and diagnosis, principles and practices of harm reduction, and application of stage-wise treatment and motivational interviewing strategies requiredComputer literacy (electronic health records, word processing, email, internet research, data entry) requiredExcellent clinical writing skills requiredBilingual in English and Spanish preferredCompensation$28.09 - $35.08 HourlyAbout UsVNS Health is one of the nation’s largest nonprofit home and community-based health care organizations. Innovating in health care for more than 130 years, our commitment to health and well-being is what drives uswe help people live, age and heal where they feel most comfortable, in their own homes, connected to their family and community. On any given day, more than 10,000 VNS Health team members deliver compassionate care, unparalleled expertise and 24/7 solutions and resources to the more than 43,000 “neighbors” who look to us for care. Powered and informed by data analytics that are unmatched in the home and community-health industry, VNS Health offers a full range of health care services, solutions and health plans designed to simplify the health care experience and meet the diverse and complex needs of the communities and people we serve in New York and beyond.

OverviewBehavioral Health Associates assist social services teams to provide supportive counseling, advocacy, and education to help patients and their families navigate mental illness, access community resources, and manage symptoms to help them remain safely in the community. This is a junior position that provides direct care as part of a team. Join us in building on our 130-year history and become a part of the Future of Care that is strengthening communities with high quality, integrated behavioral health programs. VNS Health Behavioral Health team members provide vital client-centered behavioral health care to New Yorkers most in need, across all stages of life and mental well-being. We deliver care wherever our clients are, including outpatient clinics, clients’ homes, and the community. Our short- and long-term service models include acute, transitional, and intensive care management programs that impact the most vulnerable populations, from children, to adolescents, to aging adults. As part of our fast-growing Behavioral Health team, you’ll have an opportunity to develop and advance your skills, whether you’re early in your career or an experienced professional.What We ProvideAttractive sign-on bonus and referral bonus opportunitiesGenerous paid time off (PTO), starting at 30 days of paid time off and 9 company holidays – confirm days off based on employee type- see reference guideHealth insurance plan for you and your loved ones, Medical, Dental, Vision, Life and DisabilityEmployer-matched retirement saving fundsPersonal and financial wellness programs Pre-tax flexible spending accounts (FSAs) for healthcare and dependent care Generous tuition reimbursement for qualifying degreesOpportunities for professional growth and career advancement Internal mobility, CEU credits, and advancement opportunities Interdisciplinary network of colleagues through the VNS Health Social Services Community of ProfessionalsWhat You Will DoAssists with the development of the social work assessment of patients/familiesAssists in the development of a social work treatment plan and goals with emphasis on symptommanagement and psychiatric rehabilitationProvides ongoing social work services and/or collaborates and refers to appropriate agenciesProvides advocacy and assistance in obtaining entitlements and community services to patients, families and other caregiversAssists clients with understanding their mental illness by providing psycho education and assistance with symptom managementAssists staff, patients, families and other caregivers to understand third party reimbursement, entitlements and community resourcesInitiates and maintains written and verbal communications according to VNS HealthpolicyPerforms established workflow proceduresMaintains productivity sufficient to meet VNS Health goalsActs as liaison with other community agenciesParticipates in related VNS Home Care activities, e.g., utilization review, staff meetings, education programs, etc.Assumes responsibility for continued professional growthQualificationsEducation: Bachelor's Degree in Social Work or a related human services field requiredWork Experience: Minimum one year of social work experience in a mental health or social service setting required Compensation$25.46 - $31.86 HourlyAbout UsVNS Health is one of the nation’s largest nonprofit home and community-based health care organizations. Innovating in health care for more than 130 years, our commitment to health and well-being is what drives uswe help people live, age and heal where they feel most comfortable, in their own homes, connected to their family and community. On any given day, more than 10,000 VNS Health team members deliver compassionate care, unparalleled expertise and 24/7 solutions and resources to the more than 43,000 “neighbors” who look to us for care. Powered and informed by data analytics that are unmatched in the home and community-health industry, VNS Health offers a full range of health care services, solutions and health plans designed to simplify the health care experience and meet the diverse and complex needs of the communities and people we serve in New York and beyond.

OverviewVNS Health Family Advocates embody our core values of Empathy, Integrity, and Agility by helping children and their families access life changing resources whether it’s basic needs of housing and public assistance or community resource programs that support social emotional wellbeing. This role draws on lived experience to guide others through challenging times. Family Advocates are trusted navigators of complex systems that help VNS Health clients live and heal at home surrounded by their family and community. VNS Health provides vital client-centered behavioral health care to New Yorkers most in need, across all stages of life and mental well-being. We deliver care wherever our clients are, including outpatient clinics, clients’ homes, and the community. Our short- and long-term service models include acute, transitional, and intensive care management programs that impact the most vulnerable populations, from children, to adolescents, to aging adults. As part of our fast-growing Behavioral Health team, you’ll have an opportunity to develop and advance your skills, whether you’re early in your career or an experienced professional. We recognize that our Mobile Crisis team members are on the front line of providing critical, life-changing support to those we serve. These are incredibly rewarding, yet challenging roles, so we do everything possible to ensure that you are also fully supported and positioned for success. This includes structuring our teams to provide multiple layers of supervision and guidance while pairing our team members together when you are in the field to foster an environment of collaboration and engagement. We also host weekly staff support groups allowing the team to share experiences, talk through situations, and to learn and grow from each other. And our benefits package includes a host of employee assistance programming to provide you with a comprehensive suite of offerings to support your total health and well-being. Additionally, we provide clinical hours for those who are seeking licensure to assist you in your professional development. So, if you want to thoroughly hone your diagnostic skills in a variety of patient settings, all while operating in an incredibly supportive and caring environment, please apply now and take the first step toward becoming a member of our dynamic team!What We ProvideAttractive referral bonus opportunitiesGenerous paid time off (PTO), starting at 20 days of paid time off and 9 company holidaysHealth insurance plan for you and your loved ones, Medical, Dental, Vision, Life and DisabilityEmployer-matched retirement saving fundsPersonal and financial wellness programs Pre-tax flexible spending accounts (FSAs) for healthcare and dependent care Generous tuition reimbursement for qualifying degreesOpportunities for professional growth and career advancement Internal mobility, CEU credits, and advancement opportunities Interdisciplinary network of colleagues through the VNS Health Social Services Community of ProfessionalsWhat You Will DoApplies mutually shared and lived experiences navigating the systems of care as a caregiver. Serves as a role model, advocate, and mentor for children and familiesAssists with obtaining and maintaining clients’ entitlements, including Medicaid, Public Assistance, SSI as well as assisting with problems related to housing or utilitiesInterviews clients and significant others, when appropriate, in order to obtain personal histories and to understand the social and emotional factors related to the client’s mental health problemsParticipates in frequent active engagement with families to engage them in receiving services and assists in empowering them to take the steps necessary to maximize their quality of lifeDevelops inventory of resources that will meet the clients’ needs as identified in the assessment processAdvocates for and assists clients in utilizing adjunctive community resources. Arranges transportation and accompanies clients to appropriate facilities/agencies, as necessaryProvides linkage, coordination with, referral to and follow-up with other service providers. Monitors appointments medical facilities, social service agencies or other providers of concrete servicesCollaborates with interdisciplinary team members to discuss care needs and identify solutions to support clients/consumers/membersAttends planning meetings with service providers to coordinate service plansInitiates written (including clinical and progress notes) and verbal communications, and ensures that all patient record keeping is in compliance with agency, state, city and federal requirementsParticipates in agency and community programs and education, as requestedParticipates in interdisciplinary team meetings, case conferences, staff meetings, quality assurance meetings, and supervision meetings as requiredQualificationsLicenses and Certifications:Valid driver’s license (i.e., license matching state of residence) requiredCredentialed family peer advocate preferredEducation: Bachelor's Degree in social work, health and human services or a related field preferredTwo or more years of equivalent and relevant experience in a social service agency OR an equivalent combination of the education and experience preferredWork Experience:Minimum of one year of experience in a mental health or social service setting with emphasis on family support services and/or family psycho-education requiredLived experience as a caregiver for children with behavioral health needs in accordance with the New York State Office of Mental Health and the New York City Department of Health and Mental Hygiene. requiredBilingual skills may be required as determined by operational needsCompensation$20.98 - $26.23 HourlyAbout UsVNS Health is one of the nation’s largest nonprofit home and community-based health care organizations. Innovating in health care for more than 130 years, our commitment to health and well-being is what drives uswe help people live, age and heal where they feel most comfortable, in their own homes, connected to their family and community. On any given day, more than 10,000 VNS Health team members deliver compassionate care, unparalleled expertise and 24/7 solutions and resources to the more than 43,000 “neighbors” who look to us for care. Powered and informed by data analytics that are unmatched in the home and community-health industry, VNS Health offers a full range of health care services, solutions and health plans designed to simplify the health care experience and meet the diverse and complex needs of the communities and people we serve in New York and beyond.

OverviewLicensed Behavioral Health Clinicians provide supportive counseling, advocacy, education, and care management to help patients and their families navigate mental illness, access community resources, and manage symptoms to help them remain safely in the community This is a senior, master’s level, licensed social services role that provides direct care as part of a team. Join us in building on our 130-year history and become a part of the Future of Care that is strengthening communities with high quality, integrated behavioral health programs. VNS Health Behavioral Health team members provide vital client-centered behavioral health care to New Yorkers most in need, across all stages of life and mental well-being. We deliver care wherever our clients are, including outpatient clinics, clients’ homes, and the community. Our short- and long-term service models include acute, transitional, and intensive care management programs that impact the most vulnerable populations, from children, to adolescents, to aging adults. As part of our fast-growing Behavioral Health team, you’ll have an opportunity to develop and advance your skills, whether you’re early in your career or an experienced professional.What We ProvideAttractive sign-on bonus and referral bonus opportunitiesGenerous paid time off (PTO), starting at 30 days of paid time off and 9 company holidaysHealth insurance plan for you and your loved ones, Medical, Dental, Vision, Life and DisabilityEmployer-matched retirement saving fundsPersonal and financial wellness programs Pre-tax flexible spending accounts (FSAs) for healthcare and dependent care Generous tuition reimbursement for qualifying degreesOpportunities for professional growth and career advancement Internal mobility, CEU credits, and advancement opportunities Interdisciplinary network of colleagues through the VNS Health Social Services Community of ProfessionalsWhat You Will DoUtilizes approved assessments to identify clients/members needs and family needs; develops initial and ongoing clinical plan of care. Updates plan at specified intervals, and as needed based on changes in client/member condition or circumstancesPerforms and maintains effective care management for assigned caseload of clients/members. Leads the care coordination for complex psychiatric clinical cases. Tracks and monitors progress; maintains detailed,accurate and timely progress notes and other documentationProvides supportive counseling and/or supportive therapy as well as ongoing mental health servicesCollaborates and refers to appropriate agencies as required. Addresses any client/member concerns to ensure satisfaction with overall services provided and uses motivational interviewing techniques to foster behavioral changesDevelops inventory of resources that meet the clients/members needs as identified in the assessmentProvides linkage, coordination with, referral to and follow-up with appropriate service providers and managedcare plans. Facilitates periodic case record reviews and case conferences with all providers serving theclients/members Provides information and assistance through advocacy and education to clients/members and family onavailability and eligibility of entitlements and community services. Arranges transportation and accompaniesclients/members to appointments as necessaryAssists clients/members and/or families in the development of a sustainable network of community-basedsupports, utilizing identified strengths and tools designed to prevent future participant crises and/or reducethe negative impact if a crisis does occurParticipates in initial and ongoing trainings as necessary to maintain and enhance clinical and professionalskillsMaintains updated case records in program EMR. Maintains case records in accordance with programpolicies/procedures, VNS Health standards and regulatory requirementsParticipates and consults with team supervisor in case conferences, staff meetings, utilization review anddischarge planning meetings to determine if client/member requires an alternate level of care or isappropriate fordischargeParticipates in 24/7 on-call coverage schedule and performs on-call duties, as requiredActs as liaison with other community agenciesProvides short term counseling (coping skills, trauma informed, decision making) and Risk HealthAssessment/Safety PlanningCollects and reports data, as required while adhering to productivity standardsLeads and participates in “Network Meetings” with client, client/ member’s personal support network andother team members using the Open Dialogue ModelQualificationsMaster's Degree in Social Work, Psychology, Mental Health Counseling, Family Therapy or related degreeMinimum of two years of mental health work experience providing direct services to clients/members with Serious Mental Illness (SMI), developmental disabilities, substance use disorders and/or chronic medical conditions requiredEffective oral/written/interpersonal communication skills requiredBilingual skills may be required as determined by operational needsLicense and current registration to practice as a Mental Health Counselor, Marriage and Family Therapist, Social Worker, Clinical Social Worker or related license in New York StateValid NYS ID or NYS driver’s license may be required as determined by operational needs.Compensation$63,800.00 - $79,800.00 AnnualAbout UsVNS Health is one of the nation’s largest nonprofit home and community-based health care organizations. Innovating in health care for more than 130 years, our commitment to health and well-being is what drives uswe help people live, age and heal where they feel most comfortable, in their own homes, connected to their family and community. On any given day, more than 10,000 VNS Health team members deliver compassionate care, unparalleled expertise and 24/7 solutions and resources to the more than 43,000 “neighbors” who look to us for care. Powered and informed by data analytics that are unmatched in the home and community-health industry, VNS Health offers a full range of health care services, solutions and health plans designed to simplify the health care experience and meet the diverse and complex needs of the communities and people we serve in New York and beyond.

OverviewDirects plans, evaluates, and coordinates Behavioral Health and Social Care needs for multiple lines of business including HIV-SNP -HCBS/HARP, MAP, MAPD, and DSNP Plans. Demonstrates a commitment to delivering high-quality, personalized Behavioral Health services, placing member needs and recovery goals at the forefront of all initiatives. This position is hybrid.What We ProvideReferral bonus opportunitiesGenerous paid time off (PTO), starting at 30 days of paid time off and 9 company holidaysHealth insurance plan for you and your loved ones, Medical, Dental, Vision, Life and DisabilityEmployer-matched retirement saving fundsPersonal and financial wellness programs Pre-tax flexible spending accounts (FSAs) for healthcare and dependent care Generous tuition reimbursement for qualifying degreesOpportunities for professional growth and career advancement Internal mobility, generous tuition reimbursement, CEU credits, and advancement opportunities Interdisciplinary network of colleagues through the VNS Health Social Services Community of ProfessionalsThis position could be remoteWhat You Will DoDrives the strategic planning process for Behavioral Health (BH) services, identifying opportunities for differentiation and enhanced service delivery. Executes strategies with aim to improve member outcomes and operational efficiency. Continuously develop, implements, monitors, and assesses behavioral health programs, ensuring they align with the organization’s strategic vision and effectively meet our members’ needs.Leads the BH clinical operations team with a strategic and growth-oriented mindset, aiming to achieve improved clinical outcomes and reduced healthcare costs. Identifies appropriate interventions aligned with the designated model of care while also continuously seeking innovative approaches and solutions. Fosters a culture of strategic thinking and growth, encourage the team to embrace change, adapt to evolving healthcare landscapes, and consistently pursue excellence in patient care.Develops and revises behavioral health protocols and guidelines to ensure compliance with state requirements and medical necessity criteria.Designs and implements clinical services that are member-centric, utilizing a comprehensive approach incorporating behavioral health, social care, physical health and pharmacologic data.Leads the development, implementation, and interpretation of clinical-medical policies specific to behavioral health or other policies which can be expected to impact the health and recovery of our members .Fosters collaboration and coordination between physical health and behavioral health care to enhance integrated member care. Aims to deliver more comprehensive care, improve health outcomes, reduce the stigma associated with mental health, and ensure both physical and behavioral needs are addressed in a cohesive and efficient manner.Engages in and contributes to the interdisciplinary team’s utilization management activities and recommended interventions for members/participants. Establish procedures to record the outcomes of rounds meetings and ensure the prompt execution of decisions and effective communication back to the team.Participates in the development and implementation of the behavioral health sections of the Quality Management (QM)/Utilization Management (UM) Plan. Oversees the administration of all BH QM/UM and performance improvement activities, encompassing grievances and appeals, and contributes to various other subcommittees such as Compliance and Pharmacy.Develops, implements, monitors and evaluates Utilization and Care Management metrics specific to Behavioral health services across all plan types as necessary. This process includes the formulation of specific objectives and key results (OKRs) to ensure targeted and measurable outcomes in service delivery.Oversees and ensures timely completion of all required assessments and plans of care for members, ensuring they are conducted within appropriate timeframes by the right staff. This includes monitoring staff performance through regular audits and other evaluative measures to maintain high-quality care standards.Plans leadership and medical director meetings as stipulated by the State BH contract manager. Serves as the principal behavioral health/social care expert and liaison for all relevant governmental agencies, as required. Acts as the key intermediary between the health plan and the State, addressing issues related to BH compliance, regulatory and program improvements, requirements, and other related matters.Oversees the integrity, upgrades, customization and reporting capabilities of multiple systems, with a specific focus on incorporating behavioral health input. Ensures systems are properly configured to facilitate effective reporting and monitoring, thereby enhancing departmental efficiencies and ensuring regulatory compliance.Acts as liaison for new projects and leads process improvement initiatives aimed at achieving operational goals and return on investment (ROI).Engages in advocacy groups to champion the quality of behavioral health and social care in the MCO population. Collaborates with other Plan staff in liaising with social, governmental, health and community agencies to identify and shape public policy issues relevant to the Program. Additionally, stays informed about local trends and regional issues to maintain a current and comprehensive understanding of the community’s needs.Oversees the implementation and monitoring of utilization review and quality management procedures, while also conducting specialized studies and audits as necessary. Identifies areas for improvement and implements recommended enhancements to ensure optimal efficiency and effectiveness.Assist in the development and implementation of training programs for staff and network providers. Ensure training programs are comprehensive, up-to-date, and aligned with the latest industry practices and state regulations.Ensures that staff are proficient in delivering care to members with behavioral health and social care needs staying current with the latest clinical information, practices, and technology through comprehensive orientation and ongoing education. Oversees clinical peer review, and manages the recruitment, education, training, and orientation of providers.Develops and enhances the coordination and positive relationships with community providers, related programs, regions, the family of corporations, clients, and contractors. Ensures representation at key meetings, either through personal attendance or delegation, and collaborates effectively to serves as a liaison for the plan. Promotes a positive image of the plan by fostering collaborative working relationships with other providers.Performs all other duties inherent in a senior managerial role. Approves staff training, hiring, promotions, terminations, and salary actions and evaluates staff performance for direct reports. Prepares and ensures adherence to department budgetParticipates in special projects and performs other duties as assigned.QualificationsWork ExperienceMinimum of eight years’ experience in behavioral health or social work required within a behavioral health organization (BHO), with minimum of 4 years in a BH utilization and care management Director or above leadership role within a managed care organization requiredProven experience in developing and implementing Behavioral Health-specific protocols, including policies, procedures, and NYS level of care guidelines that comply with state-level care requirements and medical necessity criteria requiredDemonstrated leadership experience in BH utilization and care management, particularly for members with Severe Mental Illness (SMI), Substance Use Disorders (SUD), co-occurring physical health issues, and dual disorders of mental health and substance abuse. requiredExperience developing, implementing, delivering, and overseeing comprehensive training programs for both internal staff and network providers in Behavioral Health, aligned with the latest industry standards, regulatory requirements, and best practices in behavioral health care. requiredExperience in envisioning and executing long-term strategies for behavioral health care and service improvement. requiredA track record of strategic thinking and the ability to create differentiated services in the behavioral health field. preferredExcellent oral/written/interpersonal communication skills requiredEducationMaster's Degree in Social Work requiredLicenses and CertificationsLicense and current registration to practice as a Licensed Clinical social worker (LCSW) in New York State or other independent licensure (LMHC, LMFT, clinical psychologist, or psychiatric Nurse Practitioner). requiredLicensure in other states is an additional benefit. preferredCompensation$137,800.00 - $183,800.00 AnnualAbout UsVNS Health is one of the nation’s largest nonprofit home and community-based health care organizations. Innovating in health care for more than 130 years, our commitment to health and well-being is what drives uswe help people live, age and heal where they feel most comfortable, in their own homes, connected to their family and community. On any given day, more than 10,000 VNS Health team members deliver compassionate care, unparalleled expertise and 24/7 solutions and resources to the more than 43,000 “neighbors” who look to us for care. Powered and informed by data analytics that are unmatched in the home and community-health industry, VNS Health offers a full range of health care services, solutions and health plans designed to simplify the health care experience and meet the diverse and complex needs of the communities and people we serve in New York and beyond.

OverviewProvides care management through a collaborative process of assessment, planning, facilitation and advocacy for options and services to meet member's health needs through communication and available resources, while promoting quality cost-effective outcomes. Maintains members in the most independent living situation possible; ensures consistent care along entire health care continuum by assessing and closely monitoring members' needs and status. Provides care management services and authorizes/ coordinates services within a capitated managed care system. Communicates and collaborates with primary care practitioners, interdisciplinary team and family members.What We ProvideReferral bonus opportunitiesGenerous paid time off (PTO), starting at 30 days of paid time off and 9 company holidaysHealth insurance plan for you and your loved ones, Medical, Dental, Vision, Life DisabilityEmployer-matched retirement saving fundsPersonal and financial wellness programs Pre-tax flexible spending accounts (FSAs) for healthcare and dependent care Generous tuition reimbursement for qualifying degreesOpportunities for professional growth and career advancement Internal mobility, generous tuition reimbursement, CEU credits, and advancement opportunities What You Will DoAssesses, plans and provides intensive and continuous care management across acute, home, and long-term care settings. Develops and negotiates care plans with members, families and physicians.Assesses a person’s living condition/situation, cultural influences, and functioning to identify the individual’s needs; develops a comprehensive care plan that addresses those needs.Assesses an enrollee’s eligibility for Program services based on his or her health, medical, financial, legal and psychosocial status, initially and on an ongoing basis.Plans specific objectives, goals and actions designed to meet the member’s needs as identified in the assessment process that are action-oriented, time-specific and cost effective.• Implements specific care management activities and or interventions that lead to accomplishing the goals set forth in the plan of care.Coordinates, facilitates and arranges for long term care services in the home and community-based sites, such as adult day care, nursing homes, rehab facilities, etc. Arranges for on-going nursing care, service authorization and periodic assessment.Collaborates and negotiates with interdisciplinary teams, health care providers, family members, and third party payors, as applicable, across all health settings to ensure optimum delivery and coordination of services to members.Monitors care management activities, services, and members’ responses to interventions, to determine the effectiveness of the plan of care and the utilization of services.Evaluates the effectiveness of the plan of care in reaching desired outcomes and goals; makes modifications or changes in the plan of care as needed.Identifies trends and needs of groups in the community and plans interventions based on these identified needs.Provides care management services across sites and collaborates with appropriate facility discharge planner and/or HCC when members are transitioned between settings.Manages expenditures to ensure effective use of covered services within a capitated rate. Fiscally responsible in providing services based on members’ needs.Provides social work services in accordance with NASW code of ethics, VNS Health policies, practices, and procedures.Participates in outreach activities to promote knowledge of the Program and its services and to coordinate Program activities with outside community agencies and health care providers (e.g., community health screening, In Services).Participates in the development of programs to meet the specialized needs of this selected patient population.Documents services in accordance with Health Plans Community Care standards and Managed Long Term Care (MLTC) and Licensed Home Care Services Agency (LHCSA) regulations.Participates in special projects and performs other duties as assigned.QualificationsLicenses and Certifications:License and current registration to practice as a Licensed Social Worker in New York State preferredEducation: Master's Degree in Social Work requiredCase Management Certification preferredWork Experience:Minimum of three years of Social Work experience requiredMinimum of two years in a case management and/or community based environment preferredBilingual skills may be required, as determined by operational needs.Clinical expertise in geriatrics, Long Term care and Managed care experience preferredCompensation$70,200.00 - $87,700.00 AnnualAbout UsVNS Health is one of the nation’s largest nonprofit home and community-based health care organizations. Innovating in health care for more than 130 years, our commitment to health and well-being is what drives uswe help people live, age and heal where they feel most comfortable, in their own homes, connected to their family and community. On any given day, more than 10,000 VNS Health team members deliver compassionate care, unparalleled expertise and 24/7 solutions and resources to the more than 43,000 “neighbors” who look to us for care. Powered and informed by data analytics that are unmatched in the home and community-health industry, VNS Health offers a full range of health care services, solutions and health plans designed to simplify the health care experience and meet the diverse and complex needs of the communities and people we serve in New York and beyond.

OverviewProvides care management through a collaborative process of assessment, planning, facilitation and advocacy for options and services to meet member's health needs through communication and available resources, while promoting quality cost-effective outcomes. Maintains members in the most independent living situation possible; ensures consistent care along entire health care continuum by assessing and closely monitoring members' needs and status. Provides care management services and authorizes/ coordinates services within a capitated managed care system. Communicates and collaborates with primary care practitioners, interdisciplinary team and family members.What We ProvideReferral bonus opportunitiesGenerous paid time off (PTO), starting at 30 days of paid time off and 9 company holidaysHealth insurance plan for you and your loved ones, Medical, Dental, Vision, Life DisabilityEmployer-matched retirement saving fundsPersonal and financial wellness programs Pre-tax flexible spending accounts (FSAs) for healthcare and dependent care Generous tuition reimbursement for qualifying degreesOpportunities for professional growth and career advancement Internal mobility, generous tuition reimbursement, CEU credits, and advancement opportunities What You Will DoAssesses, plans and provides intensive and continuous care management across acute, home, and long-term care settings. Develops and negotiates care plans with members, families and physicians.Assesses a person’s living condition/situation, cultural influences, and functioning to identify the individual’s needs; develops a comprehensive care plan that addresses those needs.Assesses an enrollee’s eligibility for Program services based on his or her health, medical, financial, legal and psychosocial status, initially and on an ongoing basis.Plans specific objectives, goals and actions designed to meet the member’s needs as identified in the assessment process that are action-oriented, time-specific and cost effective.• Implements specific care management activities and or interventions that lead to accomplishing the goals set forth in the plan of care.Coordinates, facilitates and arranges for long term care services in the home and community-based sites, such as adult day care, nursing homes, rehab facilities, etc. Arranges for on-going nursing care, service authorization and periodic assessment.Collaborates and negotiates with interdisciplinary teams, health care providers, family members, and third party payors, as applicable, across all health settings to ensure optimum delivery and coordination of services to members.Monitors care management activities, services, and members’ responses to interventions, to determine the effectiveness of the plan of care and the utilization of services.Evaluates the effectiveness of the plan of care in reaching desired outcomes and goals; makes modifications or changes in the plan of care as needed.Identifies trends and needs of groups in the community and plans interventions based on these identified needs.Provides care management services across sites and collaborates with appropriate facility discharge planner and/or HCC when members are transitioned between settings.Manages expenditures to ensure effective use of covered services within a capitated rate. Fiscally responsible in providing services based on members’ needs.Provides social work services in accordance with NASW code of ethics, VNS Health policies, practices, and procedures.Participates in outreach activities to promote knowledge of the Program and its services and to coordinate Program activities with outside community agencies and health care providers (e.g., community health screening, In Services).Participates in the development of programs to meet the specialized needs of this selected patient population.Documents services in accordance with Health Plans Community Care standards and Managed Long Term Care (MLTC) and Licensed Home Care Services Agency (LHCSA) regulations.Participates in special projects and performs other duties as assigned.QualificationsLicenses and Certifications:License and current registration to practice as a Licensed Social Worker in New York State preferredEducation: Master's Degree in Social Work requiredCase Management Certification preferredWork Experience:Minimum of three years of Social Work experience requiredMinimum of two years in a case management and/or community based environment preferredBilingual skills may be required, as determined by operational needs.Clinical expertise in geriatrics, Long Term care and Managed care experience preferredCompensation$70,200.00 - $87,700.00 AnnualAbout UsVNS Health is one of the nation’s largest nonprofit home and community-based health care organizations. Innovating in health care for more than 130 years, our commitment to health and well-being is what drives uswe help people live, age and heal where they feel most comfortable, in their own homes, connected to their family and community. On any given day, more than 10,000 VNS Health team members deliver compassionate care, unparalleled expertise and 24/7 solutions and resources to the more than 43,000 “neighbors” who look to us for care. Powered and informed by data analytics that are unmatched in the home and community-health industry, VNS Health offers a full range of health care services, solutions and health plans designed to simplify the health care experience and meet the diverse and complex needs of the communities and people we serve in New York and beyond.

OverviewProvides care management through a collaborative process of assessment, planning, facilitation and advocacy for options and services to meet member's health needs through communication and available resources, while promoting quality cost-effective outcomes. Maintains members in the most independent living situation possible; ensures consistent care along entire health care continuum by assessing and closely monitoring members' needs and status. Provides care management services and authorizes/ coordinates services within a capitated managed care system. Communicates and collaborates with primary care practitioners, interdisciplinary team and family members.What We ProvideReferral bonus opportunitiesGenerous paid time off (PTO), starting at 30 days of paid time off and 9 company holidaysHealth insurance plan for you and your loved ones, Medical, Dental, Vision, Life DisabilityEmployer-matched retirement saving fundsPersonal and financial wellness programs Pre-tax flexible spending accounts (FSAs) for healthcare and dependent care Generous tuition reimbursement for qualifying degreesOpportunities for professional growth and career advancement Internal mobility, generous tuition reimbursement, CEU credits, and advancement opportunities What You Will DoAssesses, plans and provides intensive and continuous care management across acute, home, and long-term care settings. Develops and negotiates care plans with members, families and physicians.Assesses a person’s living condition/situation, cultural influences, and functioning to identify the individual’s needs; develops a comprehensive care plan that addresses those needs.Assesses an enrollee’s eligibility for Program services based on his or her health, medical, financial, legal and psychosocial status, initially and on an ongoing basis.Plans specific objectives, goals and actions designed to meet the member’s needs as identified in the assessment process that are action-oriented, time-specific and cost effective.Implements specific care management activities and or interventions that lead to accomplishing the goals set forth in the plan of care.Coordinates, facilitates and arranges for long term care services in the home and community-based sites, such as adult day care, nursing homes, rehab facilities, etc. Arranges for on-going nursing care, service authorization and periodic assessment.Collaborates and negotiates with interdisciplinary teams, health care providers, family members, and third party payors, as applicable, across all health settings to ensure optimum delivery and coordination of services to members.Monitors care management activities, services, and members’ responses to interventions, to determine the effectiveness of the plan of care and the utilization of services.Evaluates the effectiveness of the plan of care in reaching desired outcomes and goals; makes modifications or changes in the plan of care as needed.Identifies trends and needs of groups in the community and plans interventions based on these identified needs.Provides care management services across sites and collaborates with appropriate facility discharge planner and/or HCC when members are transitioned between settings.Manages expenditures to ensure effective use of covered services within a capitated rate. Fiscally responsible in providing services based on members’ needs.Provides social work services in accordance with NASW code of ethics, VNS Health policies, practices, and procedures.Participates in outreach activities to promote knowledge of the Program and its services and to coordinate Program activities with outside community agencies and health care providers (e.g., community health screening, In Services).Participates in the development of programs to meet the specialized needs of this selected patient population.Documents services in accordance with Health Plans Community Care standards and Managed Long Term Care (MLTC) and Licensed Home Care Services Agency (LHCSA) regulations.Participates in special projects and performs other duties as assigned.QualificationsLicenses and Certifications:License and current registration to practice as a Licensed Social Worker in New York State preferredEducation: Master's Degree in Social Work requiredCase Management Certification preferredWork Experience:Minimum of three years of Social Work experience requiredMinimum of two years in a case management and/or community based environment preferredBilingual skills may be required, as determined by operational needs.Clinical expertise in geriatrics, Long Term care and Managed care experience preferredCompensation$70,200.00 - $87,700.00 AnnualAbout UsVNS Health is one of the nation’s largest nonprofit home and community-based health care organizations. Innovating in health care for more than 130 years, our commitment to health and well-being is what drives uswe help people live, age and heal where they feel most comfortable, in their own homes, connected to their family and community. On any given day, more than 10,000 VNS Health team members deliver compassionate care, unparalleled expertise and 24/7 solutions and resources to the more than 43,000 “neighbors” who look to us for care. Powered and informed by data analytics that are unmatched in the home and community-health industry, VNS Health offers a full range of health care services, solutions and health plans designed to simplify the health care experience and meet the diverse and complex needs of the communities and people we serve in New York and beyond.

OverviewProvides direct spiritual care services and counseling to hospice patients and their family members in collaboration with the inter-disciplinary group (IDG). Ensures that the spiritual care assists with the patients' self-determined life closure/safe, comfortable, and meaningful dying experience and family's effective grieving, in compliance with hospice standards. Works under clinical supervision.• Implements the Spiritual Care program in accordance with CMS Conditions of Participation. • Assesses emotional spiritual, religious, existential status and care needs of patients and/or their family members utilizing professional skills and knowledge. • Provides spiritual counseling and services, including crisis intervention, to meet the psycho-spiritual, religious and existential needs of patient/family in collaboration with the IDG in accordance with VNS Health policies/procedures, code of conduct and standards of practice for professional chaplains. • Develops and updates the spiritual care component of the patient/family plan of care based on mutually acceptable goals. • Utilizes appropriate spiritual/religious community resources and serves as a liaison between VNS Health and the community clergy directly involved with the patient/family. • Documents spiritual care assessment, including signs of decline, interventions, and plans of care in EMR in collaboration with the IDG to ensure optimal quality care. • Participates in the weekly IDG team meetings; develops and updates treatment plans and goals as needed. Coordinates effective approaches to develop patient and/or family care in collaboration with other team members. • Acts as a resource to VNS Health staff for both clinical collaboration and/or interdisciplinary staff support. • Assists interdisciplinary team members in understanding the significant psycho-spiritual, religious and existential factors related to the patient/family’s quality of life and in developing support for patient/family with regard to spiritual care. • Assumes responsibility for continued professional growth, including attendance of in-service programs. • Provides on-call coverage as needed. • Travels to patients’ homes and/or facilities with varying environments (e.g. walk-ups, care facilities, single/multiple family homes, presence of pets, etc.) using approved transportation options to deliver direct spiritual care service to the patient/family. • Participates in special projects and performs other duties as assigned.QualificationsLicenses and Certifications: Valid driver's license may be required, as determined by operational/regional needs. Education: Bachelor's Degree in Humanities or other related fields Required Master's Degree in Divinity or Theology Preferred Four units of Clinical Pastoral Education (CPE) Required Board Certified Chaplain PreferredWork Experience: Minimum of one year of experience as a chaplain, preferably in a hospice setting Required Effective oral and interpersonal communication skills Required Proficiency in personal computer operations including MS Office applications Required Bilingual skills may be required, as determined by operational needs. Compensation$62,400.00 - $72,000.00 AnnualAbout UsVNS Health is one of the nation’s largest nonprofit home and community-based health care organizations. Innovating in health care for more than 130 years, our commitment to health and well-being is what drives uswe help people live, age and heal where they feel most comfortable, in their own homes, connected to their family and community. On any given day, more than 10,000 VNS Health team members deliver compassionate care, unparalleled expertise and 24/7 solutions and resources to the more than 43,000 “neighbors” who look to us for care. Powered and informed by data analytics that are unmatched in the home and community-health industry, VNS Health offers a full range of health care services, solutions and health plans designed to simplify the health care experience and meet the diverse and complex needs of the communities and people we serve in New York and beyond.

OverviewAre you a dynamic and experienced behavioral health professional looking to make a profound impact in the community As a Licensed Behavioral Health Clinician with VNS Health’s Shelter Act program, you'll play a pivotal role in providing supportive counseling, advocacy, education, and care management to individuals and families navigating mental illness. This position is ideal for a master’s level licensed clinician who is passionate about delivering high-quality care while working as part of a supportive and collaborative team. This position is field based. You will be working within an interdisciplinary team that will support you in your work. You will gain excellent field clinical exposure and understand a niche population. Clinical supervision is available. Join us in building on our 130-year history and become a part of the Future of Care that is strengthening communities with high quality, integrated behavioral health programs.What We ProvideAttractive sign-on bonus and referral bonus opportunitiesGenerous paid time off (PTO), starting at 30 days of paid time off and 9 company holidaysHealth insurance plan for you and your loved ones, Medical, Dental, Vision, Life and DisabilityEmployer-matched retirement saving fundsPersonal and financial wellness programs Pre-tax flexible spending accounts (FSAs) for healthcare and dependent care Generous tuition reimbursement for qualifying degreesOpportunities for professional growth and career advancement Internal mobility, CEU credits, and advancement opportunities Interdisciplinary network of colleagues through the VNS Health Social Services Community of ProfessionalsWhat You Will DoUtilizes approved assessments to identify clients/members needs and family needs; develops initial andongoing clinical plan of care. Updates plan at specified intervals, and as needed based on changes inclient/member condition or circumstancesPerforms and maintains effective care management for assigned caseload of clients/members. Leads the carecoordination for complex psychiatric clinical cases. Tracks and monitors progress; maintains detailed,accurate and timely progress notes and other documentationProvides supportive counseling and/or supportive therapy as well as ongoing mental health servicesCollaborates and refers to appropriate agencies as required. Addresses any client/member concerns to ensuresatisfaction with overall services provided and uses motivational interviewing techniques to foster behavioralchangesDevelops inventory of resources that meet the clients/members needs as identified in the assessmentProvides linkage, coordination with, referral to and follow-up with appropriate service providers and managedcare plans. Facilitates periodic case record reviews and case conferences with all providers serving theclients/membersProvides information and assistance through advocacy and education to clients/members and family onavailability and eligibility of entitlements and community services. Arranges transportation and accompaniesclients/members to appointments as necessaryAssists clients/members and/or families in the development of a sustainable network of community-basedsupports, utilizing identified strengths and tools designed to prevent future participant crises and/or reducethe negative impact if a crisis does occurParticipates in initial and ongoing trainings as necessary to maintain and enhance clinical and professionalskillsMaintains updated case records in program EMR. Maintains case records in accordance with programpolicies/procedures, VNS Health standards and regulatory requirementsParticipates and consults with team supervisor in case conferences, staff meetings, utilization review anddischarge planning meetings to determine if client/member requires an alternate level of care or isappropriate for dischargeParticipates in 24/7 on-call coverage schedule and performs on-call duties, as requiredActs as liaison with other community agenciesProvides short term counseling (coping skills, trauma informed, decision making) and Risk HealthAssessment/Safety PlanningCollects and reports data, as required while adhering to productivity standardsLeads and participates in “Network Meetings” with client, client/ member’s personal support network andother team members using the Open Dialogue ModelQualificationsLicenses and Certifications:License and current registration to practice as a Mental Health Counselor, Family Therapist, Social Worker, Clinical Social Worker or related license in New York StateEducation:Master's Degree in Social Work, Psychology, Mental Health Counseling, Family Therapy or related degreeWork Experience:Minimum of two years of mental health work experience providing direct services to clients/members with Serious Mental Illness (SMI), developmental disabilities, substance use disorders and/or chronic medical conditions requiredValid NYS ID or NYS driver’s license may be required as determined by operational needs.Effective oral/written/interpersonal communication skills requiredBilingual skills may be required as determined by operational needsCompensation$63,800.00 - $79,800.00 AnnualAbout UsVNS Health is one of the nation’s largest nonprofit home and community-based health care organizations. Innovating in health care for more than 130 years, our commitment to health and well-being is what drives uswe help people live, age and heal where they feel most comfortable, in their own homes, connected to their family and community. On any given day, more than 10,000 VNS Health team members deliver compassionate care, unparalleled expertise and 24/7 solutions and resources to the more than 43,000 “neighbors” who look to us for care. Powered and informed by data analytics that are unmatched in the home and community-health industry, VNS Health offers a full range of health care services, solutions and health plans designed to simplify the health care experience and meet the diverse and complex needs of the communities and people we serve in New York and beyond.

OverviewProvides direct psychosocial services to mentally ill individuals in the community who are experiencing, or are at risk of, an acute psychological crisis or are in need of mental health treatment. Provides assessment, linkage, coordinates with, referral to and follow-up with appropriate ongoing service providers. Provides information and consultation to other community agencies and other disciplines, including other services of VNS Health. Assists in the overall administrative and clinical functioning of the program. Works under general direction.What We ProvideReferral bonus opportunitiesGenerous paid time off (PTO), starting at 30 days of paid time off and 9 company holidaysHealth insurance plan for you and your loved ones, Medical, Dental, Vision, Life DisabilityEmployer-matched retirement saving fundsPersonal and financial wellness programs Pre-tax flexible spending accounts (FSAs) for healthcare and dependent care Generous tuition reimbursement for qualifying degreesOpportunities for professional growth and career advancement Internal mobility, generous tuition reimbursement, CEU credits, and advancement opportunities What You Will DoProvides clinical supervision and direction to social work/ behavioral health team members and assumes responsibility for overall program functions in the Program Managers absence.Organizes various program components for the appropriate utilization and management of staff including triage and case management procedures, staff scheduling, referrals, outreach efforts, evaluations and liaison activities.Participates in quality assurance activities and ensures compliance with regulatory and contractual requirements.Screens referrals.Performs psychosocial evaluation and assessment of mental health service needs and emergency social service needs of identified patients and their families through professional knowledge, skills of observation and interviewing.Develops and implements short-term service plans for patients, in conjunction with other members of the team.Provides crisis intervention services to mentally ill individuals whose circumstances and condition require rapid intervention.Provides supportive counseling, case management and appropriate referrals for ongoing treatmentPrepares case histories and prepares and maintains case records, in accordance with the program’s record keeping protocols.Encourages service resistant clients to accept mental health services through intervention with clients and/or family members and friends concerned with the client's welfare.Participates in interdisciplinary team meetings, rounds and/or case conferences of the program.Provides linkage, referral and provision of information to appropriate mental health services and social services and social services providers,.Coordinates and follows up on linkages made between clients and other service agencies and mental health providers to ensure continuity of care.Liaison with, and consultation to, community agencies.Provides outreach services to mentally ill individuals referred to the program who are experiencing, or are a t risk of, an acute psychosocial crisis and require mental health intervention in their home or community.Serves as resource person to the programand other components of the Agency, when requested, pertaining to social services available to patients and establishes a file of community referral sources.Participates with the program and other appropriate Agency staff in the development and implementation of in-service training and education.Assists and collaborates with the Program Coordinator/ Program Manager in the overall functioning of the team.Assumes Program Coordinator’s/ Program Manager’s responsibilities in his/her absence, as requested.Participates in community programs, education and advocacy, as requested.Contributes to the formulation of clinical and administrative policies and procedures and the preparation on of policy and procedure manuals, as required.Participates in special projects and performs other duties as assigned.QualificationsLicenses and Certifications:Valid driver's license requiredLIC - Licensed Clinical Social Worker - New York State required orLIC - Licensed Mental Health Counselor - New York State required orLIC- Licensed Mental Health Professional required orLIC- Licensed Master’s Social Worker (LMSW) in New York State requiredEducation: Master's Degree in Social work, or other Human Services-related field requiredWork Experience:Minimum three years experience as an MSW working with patients in a mental health setting requiredCompensation$70,200.00 - $87,700.00 AnnualAbout UsVNS Health is one of the nation’s largest nonprofit home and community-based health care organizations. Innovating in health care for more than 130 years, our commitment to health and well-being is what drives uswe help people live, age and heal where they feel most comfortable, in their own homes, connected to their family and community. On any given day, more than 10,000 VNS Health team members deliver compassionate care, unparalleled expertise and 24/7 solutions and resources to the more than 43,000 “neighbors” who look to us for care. Powered and informed by data analytics that are unmatched in the home and community-health industry, VNS Health offers a full range of health care services, solutions and health plans designed to simplify the health care experience and meet the diverse and complex needs of the communities and people we serve in New York and beyond.

OverviewManages and oversees the administration of a Behavioral Health Services (BHS) program, including the appropriate utilization and management of staff and the quality of program participants care with an emphasis upon an inter-disciplinary team approach to the delivery of care. Works under general direction.What We ProvideAttractive sign-on bonus and referral bonus opportunitiesGenerous paid time off (PTO), starting at 30 days of paid time off and 9 company holidaysHealth insurance plan for you and your loved ones, Medical, Dental, Vision, Life and DisabilityEmployer-matched retirement saving fundsPersonal and financial wellness programs Pre-tax flexible spending accounts (FSAs) for healthcare and dependent care Generous tuition reimbursement for qualifying degreesOpportunities for professional growth and career advancement Internal mobility, CEU credits, and advancement opportunities Interdisciplinary network of colleagues through the VNS Health Social Services Community of ProfessionalsWhat You Will DoProvides clinical supervision to staff including assigning, monitoring and evaluating cases for clinical team(s). Conducts regularly scheduled team meetings. Provides back-up coverage for program leadership as required.Manages triage and case assignment procedures, new referrals, liaison activities, and staff scheduling to insure adequate coverage at all times.Collaborates with other team members and Behavioral Health Services (BHS) leadership in formulating clinical and administrative policies and procedures, preparing policy and procedure manuals, implementing and maintaining established policies and procedures, and proposing modifications and revisions of policies and procedures, as indicated.Collects, tracks, and monitors progress and outcomes for all staff assigned to the team(s); produces and maintains detailed reports for all data pertinent to the program. Reports relevant data to funders and central administration as needed.Oversees the maintenance of updated case records for team(s) through EMR and coordinates effective electronic communication throughout all provider databases, as needed. Maintains case records in accordance with program policies/procedures, as well as VNS Health, city, and state standards and regulatory requirements.Monitors the program budget and is knowledgeable of all financial aspects of the program, including, but not limited to, reimbursement and purchasing.Ensures volume and productivity meet program standards and operations.Oversees compliance of quality and performance indicators, and supervises staff to achieve goals. Performs internal audits to ensure compliance with policies and procedures and takes corrective action, as necessary to address deficiencies.Provides clinical subject matter expertise and serves as a resource to supervisors, clinicians and staff.Provides assessment, direct services to program participants and families in the community; advises and consults in case conferences, staff meetings, and discharge planning as needed.Promotes positive relationships within VNS Health and other community service organizations. Serves as program liaison to other community agencies, negotiating formal liaison and organizing consultation and education for referral sources.Participates in 24/7 on-call coverage schedule and performs on-call duties, as required.Investigates complaints registered by program participants, completes Incident Reports and other safety and quality reports within required time frames.Collaborates with program leadership and other staff in the development and implementation of in-service education programs.Performs all duties inherent in a supervisory role. Ensures effective staff training, interviews candidates for employment, evaluates staff performance and recommends hiring, promotions, salary actions, and terminations, as appropriate.Oversees the development of systems and records for billing each MCO.Participates in special projects and performs other duties as assigned.QualificationsLicenses and Certifications:License and current registration to practice as a Nurse, Social Worker, Psychologist, Marriage and Family Therapist, Mental Health Counselor or other related license in the State of New York requiredFor IMT: LCSW requiredEducation: Master's Degree degree in Social Work, Psychology, Marriage and Family Therapy, Mental Health Counseling, Nursing or other related field requiredWork Experience:Minimum of five years of supervisory and administrative experience with demonstrated competency in program management, budget management, and community relations requiredStrong interpersonal and leadership skills required. Knowledge of Microsoft applications requiredFor Adult Services: Prior experience working in a community behavioral health care setting requiredExperience with EMR systems preferredKnowledge of city and state agency and/or managed care functioning preferredCompensation$77,200.00 - $96,500.00 AnnualAbout UsVNS Health is one of the nation’s largest nonprofit home and community-based health care organizations. Innovating in health care for more than 130 years, our commitment to health and well-being is what drives uswe help people live, age and heal where they feel most comfortable, in their own homes, connected to their family and community. On any given day, more than 10,000 VNS Health team members deliver compassionate care, unparalleled expertise and 24/7 solutions and resources to the more than 43,000 “neighbors” who look to us for care. Powered and informed by data analytics that are unmatched in the home and community-health industry, VNS Health offers a full range of health care services, solutions and health plans designed to simplify the health care experience and meet the diverse and complex needs of the communities and people we serve in New York and beyond.

OverviewConducts assessments and develops client/member centered plans of care. Provides coordination of services between the varying providers for clients / members with complex psychiatric, substance use, and/or co-morbid medical conditions. Ensures access and linkage to the full array of necessary physical and behavioral health services and other community based services to address social determinants of health. Coordinates effective communication between all providers for the ultimate benefit of the client/member. Works under general direction.What We ProvideReferral bonus opportunitiesGenerous paid time off (PTO), starting at 20 days of paid time off and 9 company holidaysHealth insurance plan for you and your loved ones, Medical, Dental, Vision, Life and DisabilityEmployer-matched retirement saving fundsPersonal and financial wellness programs Pre-tax flexible spending accounts (FSAs) for healthcare and dependent care Generous tuition reimbursement for qualifying degreesOpportunities for professional growth and career advancement Internal mobility, CEU credits, and advancement opportunities Interdisciplinary network of colleagues through the VNS Health Social Services Community of ProfessionalsWhat You Will DoUtilizes approved assessments to identify clients/members needs and develop initial and ongoing clinical plan of care.Updates plan at specified intervals, and as needed based on changes in client/member condition or circumstances.Performs and maintains effective care management for assigned caseload of clients/members. Tracks and monitors progress; maintains detailed, accurate and timely progress notes and other documentation.Develops inventory of resources that meet the clients/members needs as identified in the assessment.Provides linkage, coordination with, referral to and follow-up with appropriate service providers and managed care plans. Facilitates periodic case record reviews and case conferences with all providers serving the clients/members.Works collaboratively with team members to provide outreach for and engage resistant/hard to reach clients/members to accept program services.Provides information and assistance through advocacy and education to clients/members and family on availability and eligibility of entitlements and community services. Arranges transportation and accompanies clients/members to appointments as necessary.Participates in initial and ongoing trainings as necessary to maintain and enhance care management skills.Maintains updated case records in program EMR. Maintains case records in accordance with program policies/procedures, VNS Health standards and regulatory requirements.Participates and consults with team supervisor in case conferences, staff meetings, and discharge planning meetings to determine if client/member requires an alternate level of care or is appropriate for discharge.QualificationsEducation: Bachelor's Degree in a human services or related field requiredEnrollment/attendance in Master’s degree program in human services or related field preferredWork Experience:Minimum of two years of experience providing direct services to clients/members with Serious Mental Illness (SMI), developmental disabilities, substance use disorders and/or chronic medical conditions client required with a Bachelor’s degree; minimum of one year of experience with a Master’s degree.Effective oral/written/interpersonal communication skills requiredBilingual skills may be required as determined by operational needs.Basic computer skills requiredCompensation$23.17 - $28.96 HourlyAbout UsVNS Health is one of the nation’s largest nonprofit home and community-based health care organizations. Innovating in health care for more than 130 years, our commitment to health and well-being is what drives uswe help people live, age and heal where they feel most comfortable, in their own homes, connected to their family and community. On any given day, more than 10,000 VNS Health team members deliver compassionate care, unparalleled expertise and 24/7 solutions and resources to the more than 43,000 “neighbors” who look to us for care. Powered and informed by data analytics that are unmatched in the home and community-health industry, VNS Health offers a full range of health care services, solutions and health plans designed to simplify the health care experience and meet the diverse and complex needs of the communities and people we serve in New York and beyond.

OverviewProvides direct bereavement care to the surviving family members and significant others of Hospice clients according to the bereavement plan of care developed by the Bereavement Counselor and Interdisciplinary Team. Ensures that services provided are in compliance with Hospice and Hospice Care philosophy and procedures. Works under general supervision.• Implements the formal program of bereavement in accordance with the CMS Conditions of Participation. • Attends weekly team meetings as a member of the interdisciplinary team. • Monitors assessment for bereavement risk of the primary bereaved family member(s) from time of admission. • Provides appropriate support prior to the patient’s death as per Interdisciplinary team (IDT)request • Educates IDT regarding anticipatory grief and mourning. • Completes assessment of primary bereaved family member(s) at time of death of the patient. • Updates bereavement assessment and bereavement plan of care throughout time of service. • Facilitates bereavement counseling group sessions and workshops to achieve effective grieving. • Conducts workshops and other education programs related to dying, death and bereavement. • Documents counseling provided in the client's clinical record in accordance with State and Federal regulations and Hospice policy. • Evaluates the progress of family members and significant others one year after the death of the Hospice client and determines the need for continued bereavement counseling and community clients. • Provides bereavement support (telephone, face to face, support groups, workshops) to community members as needed and as program needs allow. • Collaborates with Manager in the development of the Bereavement Support Program. • Acts as liaison with the Hospice Team when the Manager is not available. • Offers individuals of different philosophies and religious perspectives opportunities to discuss and share their thoughts, feelings, beliefs and values. • Participates in special projects and performs other duties as assigned.QualificationsLicenses and Certifications: License to practice social work, psychology, or related field in New York State Preferred Valid driver's license may be required, as determined by operational/regional needs. Education: Master's Degree in Social Work, Mental Health Counseling, Thanatology, Psychology, or related field RequiredWork Experience: Minimum one year of experience working with terminally ill patients and bereaved families in a hospice or palliative care setting Required Competency in bereavement counseling required including both individual and group counseling. Required Proficiency in personal computer operations including MS Office applications Required Bilingual skills may be required, as determined by operational needs. Preferred Prior experience leading both individual and group counseling Preferred Compensation$62,400.00 - $72,000.00 AnnualAbout UsVNS Health is one of the nation’s largest nonprofit home and community-based health care organizations. Innovating in health care for more than 130 years, our commitment to health and well-being is what drives uswe help people live, age and heal where they feel most comfortable, in their own homes, connected to their family and community. On any given day, more than 10,000 VNS Health team members deliver compassionate care, unparalleled expertise and 24/7 solutions and resources to the more than 43,000 “neighbors” who look to us for care. Powered and informed by data analytics that are unmatched in the home and community-health industry, VNS Health offers a full range of health care services, solutions and health plans designed to simplify the health care experience and meet the diverse and complex needs of the communities and people we serve in New York and beyond.

OverviewVNS Health Peer Specialists/ Advocates are living examples of the transformative power of behavioral health intervention programs and who can uniquely relate to those that would benefit from VNS Health Behavioral Health services. Peer Specialists/Advocates embody our core values of Empathy, Integrity, and Agility to engage and connect community members suffering from chronic mental illness, psychological trauma, or substance abuse with meaningful resources. By sharing personal, practical experience, knowledge, and firsthand insights, Peer Specialists/ Advocates directly help VNS Health clients live and heal at home surrounded by their family and community. VNS Health provides vital client-centered behavioral health care to New Yorkers most in need, across all stages of life and mental well-being. We deliver care wherever our clients are, including outpatient clinics, clients’ homes, and the community. Our short- and long-term service models include acute, transitional, and intensive care management programs that impact the most vulnerable populations, from children, to adolescents, to aging adults. As part of our fast-growing Behavioral Health team, you’ll have an opportunity to develop and advance your skills, whether you’re early in your career or an experienced professional. Sharing your experience with others who are navigating behavioral health and substance use challenges is life changing which is why we welcome you to apply even if you don’t meet all criteria.What We ProvideReferral bonus opportunitiesGenerous paid time off (PTO), starting at 20 days of paid time off and 9 company holidaysHealth insurance plan for you and your loved ones, Medical, Dental, Vision, Life and DisabilityEmployer-matched retirement saving fundsPersonal and financial wellness programs Pre-tax flexible spending accounts (FSAs) for healthcare and dependent care and commuter transit programGenerous tuition reimbursement for qualifying degreesOpportunities for professional growth and career advancement Internal mobility, CEU credits, and advancement opportunities Interdisciplinary network of colleagues through the VNS Health Social Services Community of ProfessionalsWhat You Will DoConducts phone and field outreach to locate and enroll clients/consumers/members into programs services Builds relationship and trust with clients and their family/caregiver and assists with their interactions with professionals on the teamWorks collaboratively on an interdisciplinary team to discuss care needs and identify solutions to support clients/consumers/membersApplies mutually shared and lived experiences to build relationships and trust with the client/consumers/members Educates clients/consumers/members about program services, benefits, and self-help techniques. Serves asa role model, advocate and mentor. Escorts clients/consumers/members to appointments as neededAdvocates effective recovery-based services on behalf of clients/consumers/members. Assists in clarifyingrehabilitation and recovery goalsTeaches and models symptom management and coping skills for resilience. Empowers clients totake a proactive role in their recovery process Reviews service plans with clients/consumers/members and their families or caregivers. Provides ongoingeducation, guidance, support and encouragementDevelops inventory of resources that will meet the client's needs as identified in theassessment and or-treatmentprocess Provides navigation services to help clients/consumers/members connect withcommunity-based services and supportsDocuments in EMR in accordance with programpolicies/procedures, VNS Health standards, and city, state and federal regulatory requirementsAssists clients/consumers/members with transition to alternate housing, when appropriateParticipates in case conferences, staff meetings, supervision and training programsDevelops a mutual self-disclosure between themselves and clients/consumers/members. Serves as a bridge between team members and participantFor Certified Community Behavioral HealthClinical (CCBHC):Educates clients about the different types of treatment available, including medications for addiction treatmentHelps clients identify their strengths as well as obstacles to their recoveryAssists clients with applying for benefitsProvides resources for external and post-discharge servicesParticipates as part of interdisciplinary team in discussion of, planning for and actively participating in treatment goals for clients/consumers/membersFor IMT, ACT, MC, OMH Suicide Prevention: Practice regularly in the community, including traveling to patients’ homes, or schools, to engage frequently with clients. Navigate emergency situationsQualificationsHigh school diploma or equivalent requiredMinimum of one year experience in a mental health, substance use treatment program, health care or human services setting,preferred Experience working with a severely mentally ill, psychological trauma, and/or substanceusing population, preferred Effective oral/written/interpersonal communication and relationship building skills requiredAbility to work independently and collaboratively on an interdisciplinary team Computer literacy (electronic health records, word processing, e-mail, internet research, data entry), requiredValid New York State driver’s license, as determined by operational/regional needs Bilingual skills in English and Spanish, preferredCompensation$20.98 - $26.23 HourlyAbout UsVNS Health is one of the nation’s largest nonprofit home and community-based health care organizations. Innovating in health care for more than 130 years, our commitment to health and well-being is what drives uswe help people live, age and heal where they feel most comfortable, in their own homes, connected to their family and community. On any given day, more than 10,000 VNS Health team members deliver compassionate care, unparalleled expertise and 24/7 solutions and resources to the more than 43,000 “neighbors” who look to us for care. Powered and informed by data analytics that are unmatched in the home and community-health industry, VNS Health offers a full range of health care services, solutions and health plans designed to simplify the health care experience and meet the diverse and complex needs of the communities and people we serve in New York and beyond.

OverviewSupervises the administrative and clinical operations for a Behavioral Health Services (BHS) program, to ensure the quality and appropriate utilization of services are provided consistent with an interdisciplinary team approach to the delivery of care and are aligned with VNS Health's strategic goals and objectives. Works under general supervision.What We ProvideAttractive sign-on bonus and referral bonus opportunitiesGenerous paid time off (PTO), starting at 30 days of paid time off and 9 company holidaysHealth insurance plan for you and your loved ones, Medical, Dental, Vision, Life and DisabilityEmployer-matched retirement saving fundsPersonal and financial wellness programs Pre-tax flexible spending accounts (FSAs) for healthcare and dependent care Generous tuition reimbursement for qualifying degreesOpportunities for professional growth and career advancement Internal mobility, CEU credits, and advancement opportunities Interdisciplinary network of colleagues through the VNS Health Social Services Community of ProfessionalsWhat You Will DoOrganizes various program components, including triage and case assignment procedures, new referrals, liaison activities, and staff scheduling to insure adequate coverage at all times.Communicates program policies and procedures to staff. Ensures compliance with policies and procedures and takes corrective action, as necessary, to address deficiencies.Oversees the maintenance of updated case records for team through established program and funder platforms. Coordinates electronic communication throughout all provider databases, as needed. Maintains case records in accordance with Care Management policies/procedures, as well as VNS Health, city, and state standards and regulatory requirements.Ensures appropriate record keeping of client information (i.e. consents, completion of documentation), care management interventions, and individualized services/wellness plans to meet quality standards. Follows up as needed.Maintains volume and productivity sufficient to meet program standards, deliverables and contractual requirements.Oversees compliance of quality and performance indicators and supervises staff to achieve goals.Tracks/monitors client progress and outcomes for staff assigned to the team and produces/maintains detailed reports for all data pertinent to the program.Works with staff to coordinate, collaborate, and follow-up on linkages made with clients and community-based service providers to ensure continuity of care. Promotes cooperative working relationships with outside providers. Participates in planning meetings with service providers to coordinate service plans on behalf of staff and clients.Participates in program audits. Ensures accuracy and clinical competency for client services as required by the program, audits and general record keeping.Ensures established program financial targets are consistently met in all categories.Educates and supervises team regarding client safety issues when in the field visiting with clients.Plans and maintains 24 hour/7 days a week on-call coverage schedule and performs on-call duties, as needed.Participates in interdisciplinary team meetings, individual and group supervisory meetings and required training.Represents VNS Health on internal and/or external committees in the community when requested.Investigates complaints registered by clients; completes Incident Reports and other client safety and quality reports within required time frames.Identifies intra-team problems and recommends resolutions, including additional training and/or counseling of team members.Assists or provides direct supervision and evaluation of interns as deemed appropriate by program management.Performs all duties inherent in a supervisory role. Ensures effective staff training, interviews candidates for employment, evaluates staff performance and recommends hiring, promotions, salary actions, and terminations, as appropriate.QualificationsLicenses and Certifications:Valid New York State driver’s license may be based on program needs preferredCurrent license and registration to practice as a Social Worker, Psychologist, Marriage and Family Therapist, Mental health Counselor or other related license in New York State preferredEducation: Master's Degree in Social Work, Education or related field from an accredited college or university requiredWork Experience:Minimum three years of experience in a community mental health setting requiredMinimum of one-year of supervisory experience requiredEffective oral, written and interpersonal communication skills requiredProficient with personal computer skills including Microsoft Word and Excel requiredCrisis intervention experience preferredCompensation$70,200.00 - $87,700.00 AnnualAbout UsVNS Health is one of the nation’s largest nonprofit home and community-based health care organizations. Innovating in health care for more than 130 years, our commitment to health and well-being is what drives uswe help people live, age and heal where they feel most comfortable, in their own homes, connected to their family and community. On any given day, more than 10,000 VNS Health team members deliver compassionate care, unparalleled expertise and 24/7 solutions and resources to the more than 43,000 “neighbors” who look to us for care. Powered and informed by data analytics that are unmatched in the home and community-health industry, VNS Health offers a full range of health care services, solutions and health plans designed to simplify the health care experience and meet the diverse and complex needs of the communities and people we serve in New York and beyond.

OverviewSupervises the administrative and clinical operations for a Behavioral Health Services (BHS) program, to ensure the quality and appropriate utilization of services are provided consistent with an interdisciplinary team approach to the delivery of care and are aligned with VNS Health's strategic goals and objectives. Works under general supervision.What We ProvideReferral bonus opportunitiesGenerous paid time off (PTO), starting at 30 days of paid time off and 9 company holidaysHealth insurance plan for you and your loved ones, Medical, Dental, Vision, Life DisabilityEmployer-matched retirement saving fundsPersonal and financial wellness programs Pre-tax flexible spending accounts (FSAs) for healthcare and dependent care Generous tuition reimbursement for qualifying degreesOpportunities for professional growth and career advancement Internal mobility, generous tuition reimbursement, CEU credits, and advancement opportunities What You Wil DoOrganizes various program components, including triage and case assignment procedures, new referrals, liaison activities, and staff scheduling to insure adequate coverage at all times.Communicates program policies and procedures to staff. Ensures compliance with policies and procedures and takes corrective action, as necessary, to address deficiencies.Oversees the maintenance of updated case records for team through established program and funder platforms. Coordinates electronic communication throughout all provider databases, as needed. Maintains case records in accordance with Care Management policies/procedures, as well as VNS Health, city, and state standards and regulatory requirements.Ensures appropriate record keeping of client information (i.e. consents, completion of documentation), care management interventions, and individualized services/wellness plans to meet quality standards. Follows up as needed.Maintains volume and productivity sufficient to meet program standards, deliverables and contractual requirements.Oversees compliance of quality and performance indicators and supervises staff to achieve goals.Tracks/monitors client progress and outcomes for staff assigned to the team and produces/maintains detailed reports for all data pertinent to the program.Works with staff to coordinate, collaborate, and follow-up on linkages made with clients and community-based service providers to ensure continuity of care. Promotes cooperative working relationships with outside providers. Participates in planning meetings with service providers to coordinate service plans on behalf of staff and clients.Participates in program audits. Ensures accuracy and clinical competency for client services as required by the program, audits and general record keeping.Ensures established program financial targets are consistently met in all categories.Educates and supervises team regarding client safety issues when in the field visiting with clients.Plans and maintains 24 hour/7 days a week on-call coverage schedule and performs on-call duties, as needed.Participates in interdisciplinary team meetings, individual and group supervisory meetings and required training.Represents VNS Health on internal and/or external committees in the community when requested.Investigates complaints registered by clients; completes Incident Reports and other client safety and quality reports within required time frames.Identifies intra-team problems and recommends resolutions, including additional training and/or counseling of team members.Assists or provides direct supervision and evaluation of interns as deemed appropriate by program management.Performs all duties inherent in a supervisory role. Ensures effective staff training, interviews candidates for employment, evaluates staff performance and recommends hiring, promotions, salary actions, and terminations, as appropriate.QualificationsLicenses and Certifications:Current license and registration to practice as a Social Worker, Psychologist, Marriage and Family Therapist, Mental health Counselor or other related license in New York State requiredEducation: Master's Degree in Social Work, Education or related field from an accredited college or university requiredWork Experience:Minimum three years of experience in a community mental health setting requiredMinimum of one-year of supervisory experience requiredEffective oral, written and interpersonal communication skills requiredProficient with personal computer skills including Microsoft Word and Excel requiredMinimum of one year of training and/or experience in integrated mental health and substance abuse treatment requiredCompensation$70,200.00 - $87,700.00 AnnualAbout UsVNS Health is one of the nation’s largest nonprofit home and community-based health care organizations. Innovating in health care for more than 130 years, our commitment to health and well-being is what drives uswe help people live, age and heal where they feel most comfortable, in their own homes, connected to their family and community. On any given day, more than 10,000 VNS Health team members deliver compassionate care, unparalleled expertise and 24/7 solutions and resources to the more than 43,000 “neighbors” who look to us for care. Powered and informed by data analytics that are unmatched in the home and community-health industry, VNS Health offers a full range of health care services, solutions and health plans designed to simplify the health care experience and meet the diverse and complex needs of the communities and people we serve in New York and beyond.

OverviewLicensed Social Workers provide supportive holistic social work services to patients and families during life’s most difficult moments ensuring a seamless integration with the healthcare team’s efforts. You’ll work in tandem with healthcare professionals, upholding quality standards and policies to provide exceptional support. You’ll tailor services to meet the unique needs of each patient and family, fostering an environment of care and understanding. This is an experienced, master’s level, licensed social services role that provides direct care as part of a team. Join us in building on our 130-year history and becoming a part of the Future of Care that is strengthening communities with high quality, integrated social work programs.What We Provide Referral bonus opportunitiesGenerous paid time off (PTO), starting at 30 days of paid time off and 9 company holidaysHealth insurance plan for you and your loved ones, Medical, Dental, Vision, Life and DisabilityEmployer-matched 401k retirement saving program and opportunity for both pre- and post-tax contributionsPersonal and financial wellness programs Pre-tax flexible spending accounts (FSAs) for healthcare and dependent care and commuter transit program Generous tuition reimbursement for qualifying degreesOpportunities for professional growth, career advancement and CEU creditsWhat You Will DoAssess clients and family psychosocial status, social work needs, and living conditions utilizing professional knowledge, skills of observations and interviewing skills.Establish the social work component of the patient/family plan of care based on goals mutually acceptable to the client, family, and significant others. Make referrals to other community services, as necessary.Provide psychosocial work services to patient and family, including short-term individual counseling, community resource planning, and crisis intervention. Responds to emergent psychosocial patient and family needs, as requested.Travel to patients’ homes and/or other facilities with varying environments to deliver patient careInitiate and maintain verbal and written communication according to VNS Home Care policy, including the timely preparation of clinical and progress notes, to ensure optimal quality care.QualificationsLicenses and Certifications:Current registration to practice as a Licensed Social Worker or Licensed Master’s Social Worker (LMSW) in New York State, requiredValid driver's license or NYS Non-Driver photo ID card, may be required as determined by operational/regional needsEducation: Master’s degree in social work after successfully completing a prescribed course of study at a graduate school of Social Work accredited by the Council on Social Work Education and the Education Dept. and who is certified or licensed by the Education Dept to practice Social Work in New York State, requiredWork Experience:Minimum one year of social work experience in a health care setting, requiredBilingual skills may be required, as determined by operational needsFor Gender Affirmation Program only:Experience with the LGBTQ+ populations, preferredPay Range per Visit:If you are applying to the per diem per visit version of this job, the hiring range is as follows: $63.75 per visit.Compensation$63,800.00 - $79,800.00 AnnualAbout UsVNS Health is one of the nation’s largest nonprofit home and community-based health care organizations. Innovating in health care for more than 130 years, our commitment to health and well-being is what drives uswe help people live, age and heal where they feel most comfortable, in their own homes, connected to their family and community. On any given day, more than 10,000 VNS Health team members deliver compassionate care, unparalleled expertise and 24/7 solutions and resources to the more than 43,000 “neighbors” who look to us for care. Powered and informed by data analytics that are unmatched in the home and community-health industry, VNS Health offers a full range of health care services, solutions and health plans designed to simplify the health care experience and meet the diverse and complex needs of the communities and people we serve in New York and beyond.