Location: Reno- Reno, NV,United States (US)
Employment Status: Hourly Full-Time
Function: Customer Experience
Pay Grade and Range: USXX-H-41($50,861.00-$72,659.00)
Bonus Plan:OIPTarget Bonus:5.0%
Hiring Manager: Mark Stapleton
Recruiter: Kendra BartlInternal Candidate Eligibility Criteria:
1. Is a Lincoln Electric employee with at least 1 year of service
2. Is NOT on an active Performance Improvement Plan (PIP)Field Service TechnicianJob SummaryWe are seeking a reliable, motivated, and hardworking Field Service Technician. The job consists of traveling to the customer’s location and providing the customer with onsite commissioning, end user training, troubleshooting equipment, and resolving issues on service calls.Job Duties and Responsibilities Travel up to 75% domestically and internationally for onsite training and commissioning of new equipment. Passport required.Quality workmanship and attention to detail. Provide a professional and courteous customer experience. Provide onsite technical support for existing customers with machine issues. Troubleshoot and resolve issues with software, mechanical, and electrical componentsKeep detailed service event logs, including field reports, quality control reports, and updated information in SalesforceCreate procedures and documentation for internal training and continuous improvement Work closely with other factory personnel to ensure quality and continuous improvement efforts as it relates to customer satisfactionSupport sales by providing system application and specification information. Troubleshoot and repair electrical systems, wiring and component failures in a production environment.Prioritize safe work practices daily. Complete Job Safety Analysis forms for each job site visited. Attend safety meetings as requiredComplete all travel and expense reports in a timely mannerResponsible for company tools and credit card. Assist the technical support group with customer service by calling and emailing customers with technical issues, creating and closing cases in Salesforce, using LogMeIn 123 for onboard access to troubleshoot customer issues. Other duties as assignedEducation and ExperienceAssociate Degree in electronics technology or similar field; or equivalent 3 years of experience is requiredExperience in anindustrial equipment manufacturing environment preferred 3D Solid Modeling / CAD experience recommendedPrevious work experience with CNC machine preferredExperience and proficiency reading electrical schematicsAbility to use a hand-held Volt/Amp meterExperience working with and troubleshooting 3-phase and single phase equipmentExceptional interpersonal, oral, and written communication skillsExperience in using industrial tools and equipment such as mechanical hand tools, power hand tools, etc. Must have customer support experienceAbility to function in a self-directed environmentExperience and basic understanding of pneumatics Computer literacy skillsPhysical Demand and Work Environment Physical demands: Must be physically able to bend, stoop, climb, reach, lift 75 lbs. Stand and walk on concrete floors for extended time. Ability to use hands to finger, handle, or feel objects, tools, or controls. Reach with hands and arms; talk and hearWork environment: The noise level in the work environment can be moderate to extreme. Ability to work in hot and humid climates while wearing PPE. Ability to work in cold weather while wearing gloves and PPE. Involves dirty work surfaces, such as metal residue and dust, grease, oil, and other elements typical to industrial environments. Exposure to hot surfaces and material, as well as moving equipment.Lincoln Electric is an Equal Opportunity Employer. We are committed to promoting equal employment opportunity for applicants, without regard to their race, color, national origin, religion, sex (including pregnancy, childbirth, or related medical conditions, including, but not limited to, lactation), sexual orientation, gender identity, age, veteran status, disability, genetic information, and any other category protected by federal, state, or local law.