Expand your career possibilities.Thank you for dedicating your time and talent to Lowe’s. We want to give you more opportunities to learn and grow, so if you find a position you’re interested in below, we encourage you to apply!Find Your Home to More Possibilities.Customer ServiceProvides SMART customer service at all times through the daily execution of Lowe’s customer service policies, procedures, and programsSeeks out customers to understand his/her needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandiseListens to and responds knowledgeably and promptly to customer and employee questions by taking them to areas of the store and walking them through projects when necessaryDemonstrates sincere appreciation to customersCommunicates information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe’s programsCross-functionally trains in other areas of the store to help deliver the best customer serviceReceives and directs calls appropriately to meet the needs of customers and associatesReviews daily and weekly schedules to ensure proper coverage, assigning backup coverage as neededWorks cross-functionally with the PRO team to maintain service expectations for Pro FulfillmentPicks, stages, and verifies readiness of all delivery, pro, installation, and pickup ordersFollows up with leadership when picking quality is not met by team membersMonitors notifications to maintain customer service expectations when customers are on the way, arrived, or a new order has been submittedIn-StockEnters and retrieves information from Lowe’s systems regarding inventory, order management, and special orderingConducts walks of fulfillment area, bays, or inventory to monitor statusInforms Department Supervisor about fulfillment area (e.g., staffing, projects, products, stock) in-person, over the phone, via email, and/or by writing and sharing status reportsActs as liaison between Pro and fulfillment departments, ensuring all Pro orders are picked and staged within timeframe neededEnsures all pro pickup, delivery and install orders are picked and staged on timePulls, prepares, inspects, stages, and loads merchandise for customers, contractors, and delivery truck orders according to invoice or loading ticket, using power equipment when neededVerifies products match invoices and orders by reviewing items, model numbers, quantities, and descriptionsWorks supplemental fulfillment tasks as needed (e.g. unfulfilled orders report, restocking expired orders, conducting order audits)Clean and Safe StoresCompletes delivery and pickup administrative tasks, including auditing staging locations, contacting customers, and removing expired/cancelled orders from staging areasValidates items being carried in and out of the store when appropriateEnsures that the loads are safe, secure, and within Department of Transportation (DOT) regulations Prepares the store for business by organizing merchandise (e.g., straightening shelves), sweeping the aisles, and picking up trash and debrisDetects common signs of shoplifting, theft, and other security risks, and promptly communicates them to management and/or Asset ProtectionEnsures compliance with housekeeping standards and programs (e.g., Zone Recovery) to maintain cleanliness and organization of store and working areasMaintains a safe and secure work environment, which may include conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gatesAdheres to all safety requirements relevant to one’s regular job duties: top stock safety, reinstalling safety cables, use of aisle blockers, a tether line on power equipment, spotters, and safety devicesOperates store equipment as needed depending on one specific role and department (e.g., Zebra phone, telephone, paging system, iPhone, copiers, fax machines, computers, CCTV surveillance system, key cutter, panel saw, paint mixer, flooring cutters, forklifts, pallet jacks, electric lifts, compacter baler, tool rentals)In addition to the above responsibilities, this individual is held accountable for other duties as assignedPay Range: $16.00 - $16.65 per hourStarting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit our .Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

Essential Functions:•Provide a visible and proactive security presence throughout the location to deter loitering, vandalism, and other security concerns.•Perform regular audits on physical security and product protection to ensure proper execution using hand-held mobile device.•Conduct regular patrols of the interior and exterior store premises to identify potential security concerns both on foot and by using a company-owned vehicle.•De-escalate situations involving both customers and associates using professional techniques.•Respond promptly and appropriately to incidents, accidents, and emergencies, such as medical situations or fire alarms.•Collaborate with store leadership and associates to enforce policies and procedures.•Escort associates or customers to their vehicles upon request.•Report any suspicious behavior, safety hazards, or security breaches to the appropriate authorities or management.•Utilize case management system to complete detailed incident reports, including accurate descriptions of events, individuals involved, and actions taken.•Utilize video management system to detect and prevent unauthorized activities and complete post-incident investigations.•Review weekly physical security related reports and respond appropriately. On occasion, conduct external theft apprehensions which are in accordance with company policies and procedures, and according to local, state and federal laws.•Conducts interviews in accordance with local laws and company policy on customers and vendors suspected of theft, reports suspected fraud to AP Management and Investigations team as needed.•Attend monthly Safety Team meetings to stay informed about updates, concerns, and procedural changes.•Provides SMART customer service at all times through the daily execution of Lowe's customer service policies, procedures and programs.•Helps ensure associates have the tools and resources needed to provide exceptional SMART customer service.•Prepares, completes, and maintains all case reports related to associate recoveries, Asset Protection apprehensions and Known Theft cases. Records and completes prescribed tasks in Case Management System•Participates in court hearings, if applicable. Updates case files and maintains relationships with local Law Enforcement•Validates physical security of the building, per company policy/procedure, throughout the day (Gates, Keys etc).Minimum Requirements:•High School or GED•1 year retail, security, first-responder, or military experience (or related field)•State-issued driver's licensePreferences:•Bachelor’s Degree - Criminal Justice, Safety, or related security field•2 years’ big-box retail, security, or military experience•2 years’ experience with detailed incident report-writing•2 years’ experience in using physical security systems (CCTV, EAS, etc.)•State-issued Security Guard License•First-Aid Certification•De-Escalation/Crisis Intervention CertificationPay Range: $17.50 - $19.60 per hourStarting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit our .Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.