The pay range per hour is $25.75 - $43.75Pay is based on several factors which vary based on position. These include labor markets and in some instances may include education, work experience and certifications. In addition to your pay, Target cares about and invests in you as a team member, so that you can take care of yourself and your family. Target offers eligible team members and their dependents comprehensive health benefits and programs, which may include medical, vision, dental, life insurance and more, to help you and your family take care of your whole selves. Other benefits for eligible team members include 401(k), employee discount, short term disability, long term disability, paid sick leave, paid national holidays, and paid vacation. Find competitive benefits from financial and education to well-being and beyond at .ALL ABOUT SERVICE & ENGAGEMENTAdvocates of guest experience who welcome, thank, and exceed guest service expectations by focusing on guest interaction and recovery. Advocates of both in-store and digital services and solutions who are knowledgeable about capabilities and features that drive adoption, usage and ultimately guest loyalty. Empowered to make shopping quick and easy for guests at the checklanes, guest services, gift registry, pick-up and drive up while ensuring exceptional quality.At Target, we believe in our team members having meaningful experiences that help them build and develop skills for a career. The role of a Service and Engagement Team Leader can provide you with the skills and experience of: Guest service fundamentals and experience building a guest first team cultureGuest engagement; problem solving and resolutionRetail business fundamentals including: department sales trends, inventory management, guest shopping patterns, pricing and promotions strategiesPlanning department(s) daily/weekly workload to support business priorities and deliver service and sales goalsLeading a team of hourly team members; including skills in interviewing, developing, coaching, evaluating and retaining talentAs a Service and Engagement Team Leader, no two days are ever the same, but a typical day will most likely include the following responsibilities:Demonstrate a service culture that prioritizes the guest service experience. Model, train and coach team members on expectations to deliver the service standard.Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing biasLead a team of passionate and knowledgeable Guest Advocates and Front of Store Attendants who strive to exceed guest service expectations by focusing on decreasing wait time, friendly guest interactions, quality of service and product and service recoveryLead and demonstrate a culture of executing all best practices as outlined with team onboarding and learning; help close skill gaps through development, coaching and team interactionsUnderstand sales goals, plan and execute daily/weekly workload to deliver on store sales goals and guest engagementSupport leading physical and digital offerings and Target Loyalty Programs to ensure your team can inform, educate and promote the suite of benefits, features and offerings that reward our guest and/or enhance their shopping experienceSupport your ETL by following-up on training completion, checking for understanding and supporting continuous education opportunities to drive proficiencies for all front of store experiencesEngage in consistent, meaningful development conversations throughout the critical touch points within the Guest Advocate and Front of Store Attendant career pathPersonalize recognition and appreciation to reinforce critical guest service behaviors and promote a positive team and guest centric cultureWith ETL guidance, help lead a culture of accountability through clear expectations and performance management (listen, observe, recognize and coach) on critical Service and Engagement behaviorsUnderstand business reporting and guest insights to understand, troubleshoot and follow-up on opportunity areasQuickly respond to any negative guest shopping experience by de-escalating the situation and ensuring your team understands and feels supported to resolve or address guest concerns and issuesCreate intra-day workload optimization plans for your teamAssess the front of store experience and anticipate and/or react with urgency to any scheduling needs based on fluctuations in guest traffic and salesEnable your team members to stay up-to-date on upcoming major promotions, brand launches and eventsEvaluate candidates for open positions and develop a guest-centric teamAssist in closing knowledge and skill gaps for team members through training and experiencesWork a schedule that aligns to guest and business needs (this includes early morning, evening, overnight shifts and weekends)Utilize guest survey reporting tools to drive change in key areas with the greatest impact on guest experience; and use guest feedback to coach/recognize teamsExpect and enable team members to deliver pick up and drive up orders (including drive up Returns and Starbucks) efficiently and accurately to digital guestsDemonstrate a culture of ethical conduct, safety and compliance; lead team to work in the same way and hold others accountable to this commitmentSupport and create a safety advocacy culture by understanding how safety impacts your role and that of your team, identifying and correcting hazards, and holding team accountable to working in a safe manner to benefit themselves and othersLead and demonstrate a culture of executing all best practices as outlined with team onboarding and learning; help close skill gaps through development, coaching and team interactionsIf applicable, as a key carrier, follow all safe and secure training and processesAddress store needs (emergency, regulatory visits, etc.)Support guest services such as order pick up (OPU), Drive-up (DU) Orders, including Starbucks DU, and DU Returns and maintain a compliance culture while executing those duties, such as compliance with federal, state, and local adult beverage laws.All other duties based on business needsWHAT WE ARE LOOKING FORWe might be a great match if:Working in a fun and energetic environment makes you excited…. We work efficiently and as a team to deliver for our guestsProviding service to our guests that makes them say I LOVE TARGET! excites you…. That’s why we love working at TargetYou enjoy interacting with people all day and making things easy for others…. Interacting with guests, solving concerns and making the guests day better is core of what we doYou aren’t looking for Monday thru Friday job where you are at a computer all day… We are busy all day (especially on the weekends), making it easy for the guest to feel welcomed, inspired and rewardedThe good news is that we have some amazing training that will help teach you everything you need to know to be a Service and Engagement Team Leader. But, there are a few skills you should have from the get-go:High school diploma or equivalentMust be at least 18 years of age or olderPrevious retail experience preferred, but not requiredLead and hold others accountableAbility to communicate on multiple frequency devices and operate handheld scanners, and other technology equipment as directed. Work independently and as part of a teamManage workload and prioritize tasks independently and with a teamWelcoming and helpful attitudeEffective communication skillsCapability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframesWe are an awesome place to work and care about our teams, so we want to make sure we are clear on a few more basics that we expect:Access all areas of the building to respond to guest or team member issuesInterpret instructions, reports and informationAccurately handle cash register operations, cash transactions, and oversee cash office processes as neededScan, handle and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 10 pounds and occasionally lifting or moving merchandise up to 44 pounds without additional assistance from othersClimb up and down ladders as needed Flexible work schedule (e.g., nights, weekends and holidays) and reliable and prompt attendance necessaryCapable of working in and exposure to varying temperatures, humidity, and other elements while performing certain job duties including but not limited to Drive-Up, carryout, etc. as neededAbility to remain mobile for the duration of a scheduled shift (shift length may vary).Americans with Disabilities Act (ADA)Target will provide reasonable accommodations with the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please visit your nearest Target store or reach out to Guest Services at 1-800-440-0680 for additional information.

The pay range is $102,000.00 - $204,000.00Pay is based on several factors which vary based on position. These include labor markets and in some instances may include education, work experience and certifications. In addition to your pay, Target cares about and invests in you as a team member, so that you can take care of yourself and your family. Target offers eligible team members and their dependents comprehensive health benefits and programs, which may include medical, vision, dental, life insurance and more, to help you and your family take care of your whole selves. Other benefits for eligible team members include 401(k), employee discount, short term disability, long term disability, paid sick leave, paid national holidays, and paid vacation. Find competitive benefits from financial and education to well-being and beyond at .Job DescriptionALL ABOUT STORE LEADERSHIPYou run a profitable growth business that has one purpose: to help all families discover the joy of everyday life. You lead a sales force of experts, advocates and consultants that discover guests’ needs and offer solutions to earn their loyalty.You lead teams that are passionate about making sure guests get what they came for (plus a little more) every time they shop at their store. You develop leaders who care about their team members, and team members who care about their guests and each other.At Target, we believe in our leaders having meaningful experiences that help them build and develop skills for a career. The role of a Store Director can provide you with the skills and experience of:Guest service fundamentals and experience building and managing a guest first culture across the storeRetail business financials (e.g. payroll, profit and loss) and driving sales growthCreating store specific strategies and managing your team to deliver resultsRetail business fundamentals for total store: sales trends, inventory management, guest shopping patterns and satisfaction, pricing and promotions strategies and specialty businessesSetting and planning total store quarterly business priorities and managing a team to deliver on sales goalsMaking business decisions by assessing market competition, understanding guest insights and feedbackManaging a large team of hourly team members and leaders as well as leaders of leadersRecruiting, selecting, talent management and talent planning across all departments of the storeAs a Store Director, no two days are ever the same, but a typical day will most likely include the following responsibilities:Own your store’s overall business to drive efficiency and grow salesLead and create a service culture utilizing tools and routines that model, train, and coach behavioral expectations to deliver the service standardDemonstrate and promote a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing biasIn partnership with HR, support the leadership team in ensuring equitable experiences, strengthening inclusion acumen, and promoting a culture of inclusivity and belonging that embraces the contributions of all team membersLeverage your reports (financial, operational, safety, food safety, team and guest) to understand the business and make decisionsLead and create a culture of executing all best practices by understanding where operational shortage can occur throughout the building, build routines and action plans to resolve opportunities, and establish clear goals and expectations to hold team accountableLead a culture of financial accountability through following your leadership headcount guideline, payroll management and hourly overtime guidanceUnderstand sales trends and your role in sales growth and how each department and team contribute and impact total store profitability.Lead your team to drive profitable sales growth in all areas of your storeKnow and assess the competition; leverage guest insights and feedback to drive the business and be the destination of choice for our guestsBuild relationships that are important to the store’s community to address the most pressing local needsLead an efficient operation to fund future growthCreate and lead a safety advocacy culture by understanding how safety impacts your role and that of your team, identifying and correcting hazards, and holding team members accountable to working in a safe matter to benefit themselves and othersAs a key carrier, follow all safe and secure training and processesAddress store needs (emergency, regulatory visits, etc.)Always demonstrate a culture of ethical conduct, safety (including food safety) and compliance; Lead and hold the team accountable to work in the same wayCultivate a guest-centric and engaged teamCreate and lead the scheduling process to publish schedules that meet the needs of your business, while providing a consistent guest experience and aligning with team member availability and desired hoursLead a talent culture through taking an active role in the development of your leaders to be champions of a guest-centric cultureLead the team and model our guest service behaviors with the goal of exceeding guest experience expectationsDrive a guest-obsessed culture that balances both the in-store and digital guest to deliver on store sales goals and execute to meet daily timelinesChampion a physical and digital offerings to ensure your team can inform, educate and promote the suite of benefits, features and offerings that reward our guest and/or enhance their shopping experience (including the Target App, RedCard, Target Circle, Drive Up, Order Pick Up and Shipt)Recruit, hire and retain a passionate team for area specific knowledge and expertiseInvest in and follow up on personal and team training to enhance skills and capabilities, following up to consistently achieve timely completion of required trainingLead an open-door culture where leaders and team members feel heard and issues are quickly resolvedLead a culture of accountability through clear expectations and consistent performance managementCreate sustainable talent strategies to fuel career progression and continued team growthOwn and implement leadership schedules that align to guest and business needs (including weekends, mornings, evenings, overnight and appropriate seasonal adjustments)WHAT WE ARE LOOKING FORWe might be a great match if:Working in a fun and energetic environment makes you excited…. We work efficiently and as a team to take care of our guestsProviding service to our guests that makes them say I LOVE TARGET! excites you…. That’s why we love working at TargetLeading teams who are stocking, setting and selling Target products sounds like your thing… That’s the core of what we doYou aren’t looking for Monday thru Friday job where you are at a computer all day… We are busy all day (especially on the weekends), making it easy for the guest to feel welcomed, inspired and rewardedThe good news is that we have some amazing training that will help teach you everything you need to know to be a Store Director. But there are a few skills you should have from the get-go:Four-year degree or equivalent experienceStrong interpersonal and communication skillsStrong cognitive skills, including problem analysis, decision making, financial and quantitative analysisManage conflict and lead and hold others accountableRelate well with and interact with all levels of the organizationWelcoming and helpful attitudeManage workload and prioritize tasks independentlyCapability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframesAbility to communicate on multiple frequency devices and operate handheld scanners, and other technology equipment as directedWe are an awesome place to work and care about our teams, so we want to make sure we are clear on a few more basics that we expect:Access all areas of the building to respond to guest or team member issuesInterpret instructions, reports and informationAccurately handle cash register operations as neededClimb up and down ladders as neededScan, handle and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 44 pounds without additional assistance from othersCapable of working in and exposure to varying temperatures, humidity, and other elements while performing certain job duties including but not limited to Drive-Up, carryout, etc.Ability to remain mobile for the duration of a scheduled shift (shift length may vary)Flexible work schedule (e.g., nights, weekends and holidays); reliable and prompt attendanceAmericans with Disabilities Act (ADA)Target will provide reasonable accommodations with the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please visit your nearest Target store or reach out to Guest Services at 1-800-440-0680 for additional information.