Rochester, NY • (42 miles) • Full Time • 9/23/2026

Job DescriptionThe Recovery Representative is responsible for resolving bank-returned payments associated with the client's FSA, Health & Benefits, 401(k), debit card, and other ancillary products. This is a high-volume, client-facing role that combines collections, account research, problem resolution, and customer service.The representative will work directly with clients to understand why a payment or debit was unsuccessful, recover outstanding funds, and educate clients on steps they can take to help prevent future bank returns. The role requires confidence handling challenging financial conversations while maintaining a professional, service-oriented approach.Required QualificationsPrevious collections experience.Associate degree or higher.Previous experience working directly with cus

Rochester, NY • (42 miles) • Full Time • 9/12/2026

Responsibilities:Accounts Receivable & Collections: Manage assigned customer accounts and proactively contact customers regarding past-due invoices. Document collection activities, account status, and follow-up actions accurately and timely.Aging & Account Management: Review aging reports regularly, monitor outstanding balances, and perform timely follow-up to support the collection of overdue receivables.Dispute Resolution: Research and assist with resolving routine billing and account disputes. Escalate complex issues or unresolved discrepancies to the Collections Supervisor as appropriate.Customer Service: Respond to customer inquiries in a timely, professional, and solutions-oriented manner while maintaining positive customer relationships.Process Improvement: Identify opportunities to

Victor, NY 14564-1061 • (32.5 miles) • Full Time • 9/11/2026

We are looking for a Collections Specialist to support receivables and payment recovery efforts for a manufacturing organization in Victor, New York. This Long-term Contract position focuses on managing commercial and consumer collection activities, resolving past-due accounts, and helping maintain healthy cash flow through effective customer outreach. The ideal candidate brings a strong understanding of credit and collection practices, billing follow-up, and account resolution while maintaining a high level of customer service. Responsibilities: • Contact commercial and consumer customers regarding outstanding balances and guide them through payment resolution options. • Review aging reports and account histories to prioritize collection efforts and follow up on delinquent invoices. • Inv

Rochester, NY 14623 • (36.4 miles) • Full Time • 9/16/2026

Role and ResponsibilitiesThe Billing Manager position is a member of the Billing Team which reports up through the Finance Department. The Billing Manager is considered a critical point-of-contact for the Billing Team and assists the manager in making improvements to reporting and billing processes, including cross-training functionality with the Insurance Team.Essential FunctionsDirect billing staff in the proper procedures for billing and collections for a variety of payers, including but not limited to Medicare and Medicaid.Responsible for performance management of staff including but not limited to job coaching, annual performance evaluations, attendance, etc.Handle/direct customer questions and concerns regarding service charges in a highly professional manner.Ensure error free billin