OverviewProvides behavioral health services to people with substance use disorder in collaboration with a multidisciplinary team. Responsible for creating and coordinating the treatment plan for clients with substance use disorder diagnoses. Acts as a member of the treatment team to deliver substance use treatment services for clients being treated for both mental health and substance use diagnoses.• Assists with the development of social work and or psychosocial assessments of patients/families, placing special emphasis on substance use issues.• Assists in the development of treatment plans and goals based on a diagnostic assessment of the presenting problems and historical information, the establishment of long-term goals and the administration of follow-up procedures.• Provides ongoing substance use services and/or collaborates with and refers to appropriate agencies.• Conducts individual and group counseling sessions using evidence-based practices.• Provides advocacy and assistance in obtaining entitlements and community services to patients/families and other caregivers.• Completes accurate and timely documentation in the electronic health record system.• Provides continuous evaluation of persons involved in treatment.• Assists staff, patients, families and other caregivers to understand substance use issues, entitlements and community resources.• Initiates and maintains written and verbal communications according to department policy and treatment goals.• Identifies and provides referrals for social determinants of health concerns.• Maintains productivity sufficient to meet department goals.• Identifies and communicates opportunities to improve service delivery processes to management.• Performs established workflow procedures.• Acts as a liaison with other community agencies.• Participates in related department activities, e.g., utilization review, staff meetings, education programs, etc.• For Assertive Community Treatment (ACT) only:• Provides home visits to all clients as specified by the Program's level of service commitment and the client's needs.• For Certified Community Behavioral Health Clinic (CCBHC) only:• Conducts intake interviews, biopsychosocial assessments, mental health, substance use, and other screenings.• Collects specimens for toxicology tests.• Prepares monthly updates for court or other referring agencies.• Develops discharge/transfer plans.• Participates in special projects and performs other duties as assigned.What We ProvideReferral bonus opportunitiesGenerous paid time off (PTO), starting at 30 days of paid time off and 9 company holidaysHealth insurance plan for you and your loved ones, Medical, Dental, Vision, Life DisabilityEmployer-matched retirement saving fundsPersonal and financial wellness programs Pre-tax flexible spending accounts (FSAs) for healthcare and dependent care Generous tuition reimbursement for qualifying degreesOpportunities for professional growth and career advancement Internal mobility, generous tuition reimbursement, CEU credits, and advancement opportunities What You Will DoProvides clinical supervision and direction to social work/ behavioral health team members and assumes responsibility for overall program functions in the Program Managers absence.Organizes various program components for the appropriate utilization and management of staff including triage and case management procedures, staff scheduling, referrals, outreach efforts, evaluations and liaison activities.Participates in quality assurance activities and ensures compliance with regulatory and contractual requirements.Screens referrals.Performs psychosocial evaluation and assessment of mental health service needs and emergency social service needs of identified patients and their families through professional knowledge, skills of observation and interviewing.Develops and implements short-term service plans for patients, in conjunction with other members of the team.Provides crisis intervention services to mentally ill individuals whose circumstances and condition require rapid intervention.Provides supportive counseling, case management and appropriate referrals for ongoing treatmentPrepares case histories and prepares and maintains case records, in accordance with the program’s record keeping protocols.Encourages service resistant clients to accept mental health services through intervention with clients and/or family members and friends concerned with the client's welfare.Participates in interdisciplinary team meetings, rounds and/or case conferences of the program.Provides linkage, referral and provision of information to appropriate mental health services and social services and social services providers,.Coordinates and follows up on linkages made between clients and other service agencies and mental health providers to ensure continuity of care.Liaison with, and consultation to, community agencies.Provides outreach services to mentally ill individuals referred to the program who are experiencing, or are a t risk of, an acute psychosocial crisis and require mental health intervention in their home or community.Serves as resource person to the program and other components of the Agency, when requested, pertaining to social services available to patients and establishes a file of community referral sources.Participates with the program and other appropriate Agency staff in the development and implementation of in-service training and education.Assists and collaborates with the Program Coordinator/ Program Manager in the overall functioning of the team.Assumes Program Coordinator’s/ Program Manager’s responsibilities in his/her absence, as requested.Participates in community programs, education and advocacy, as requested.Contributes to the formulation of clinical and administrative policies and procedures and the preparation on of policy and procedure manuals, as required.Participates in special projects and performs other duties as assigned.QualificationsLicenses and Certifications:Credentialed Alcoholism and Substance Abuse Counselor (CASAC) requiredValid driver's license requiredEducation: High School Diploma or equivalent requiredBachelor's Degree preferredWork Experience:Minimum of one year of training and/or experience in integrated mental health and substance abuse treatment requiredDemonstrated skill or knowledge in substance use assessment and diagnosis, principles and practices of harm reduction, and application of stage-wise treatment and motivational interviewing strategies requiredComputer literacy (electronic health records, word processing, email, internet research, data entry) requiredExcellent clinical writing skills requiredBilingual in English and Spanish preferredCompensation$28.09 - $35.08 HourlyAbout UsVNS Health is one of the nation’s largest nonprofit home and community-based health care organizations. Innovating in health care for more than 130 years, our commitment to health and well-being is what drives uswe help people live, age and heal where they feel most comfortable, in their own homes, connected to their family and community. On any given day, more than 10,000 VNS Health team members deliver compassionate care, unparalleled expertise and 24/7 solutions and resources to the more than 43,000 “neighbors” who look to us for care. Powered and informed by data analytics that are unmatched in the home and community-health industry, VNS Health offers a full range of health care services, solutions and health plans designed to simplify the health care experience and meet the diverse and complex needs of the communities and people we serve in New York and beyond.

OverviewBehavioral Health Counselors provide supportive counseling, advocacy, and education to help patients and their families navigate mental illness, access community resources, and manage symptoms to help them remain safely in the community This is an experienced, master’s level social services role that provides direct care as part of a team. Join us in building on our 130-year history and become a part of the Future of Care that is strengthening communities with high quality, integrated behavioral health programs. VNS Health Behavioral Health team members provide vital client-centered behavioral health care to New Yorkers most in need, across all stages of life and mental well-being. We deliver care wherever our clients are, including outpatient clinics, clients’ homes, and the community. Our short- and long-term service models include acute, transitional, and intensive care management programs that impact the most vulnerable populations, from children, to adolescents, to aging adults. As part of our fast-growing Behavioral Health team, you’ll have an opportunity to develop and advance your skills, whether you’re early in your career or an experienced professional.What We ProvideAttractive sign-on bonus and referral bonus opportunitiesGenerous paid time off (PTO), starting at30 days of paid time off and 9 company holidaysHealth insurance plan for you and your loved ones, Medical, Dental, Vision, Life and DisabilityEmployer-matched retirement saving fundsPersonal and financial wellness programs Pre-tax flexible spending accounts (FSAs) for healthcare and dependent care Generous tuition reimbursement for qualifying degreesOpportunities for professional growth and career advancement Internal mobility, CEU credits, and advancement opportunities Interdisciplinary network of colleagues through the VNS Health Social Services Community of ProfessionalsWhat You Will DoPerforms social work assessments of patients/families; opens cases as appropriateDevelops treatment plan and goals for patients/families as appropriateProvides supportive counseling and/or supportive therapy as well as ongoing social work servicesCollaborates and refers to appropriate agencies as requiredAids in obtaining community services to patients, families and other caregiversProvides psycho education and advocacy for patients and familiesAssists staff, patients, families, and other caregivers to understand third party reimbursement, entitlements and community resourcesInitiates and maintains written and verbal communications according to VNS Home Care policyPerforms established workflow proceduresMaintains productivity sufficient to meet VNS Home Care goalsActs as liaison with other community agenciesParticipates in related VNS Home Care activities, e.g., utilization review, staff meetings, education programs, etc.Assumes responsibility for continued professional growthQualificationsLicenses and Certifications: Valid NYS ID or NYS driver’s license may be required as determined by operational needs.Education: Master's Degree in Social Work, Counseling, or related degree requiredWork Experience: Minimum one year of social work experience in a mental health or social service setting requiredCompensation$62,400.00 - $72,000.00 AnnualAbout UsVNS Health is one of the nation’s largest nonprofit home and community-based health care organizations. Innovating in health care for more than 130 years, our commitment to health and well-being is what drives uswe help people live, age and heal where they feel most comfortable, in their own homes, connected to their family and community. On any given day, more than 10,000 VNS Health team members deliver compassionate care, unparalleled expertise and 24/7 solutions and resources to the more than 43,000 “neighbors” who look to us for care. Powered and informed by data analytics that are unmatched in the home and community-health industry, VNS Health offers a full range of health care services, solutions and health plans designed to simplify the health care experience and meet the diverse and complex needs of the communities and people we serve in New York and beyond.

OverviewProvides direct spiritual care services and counseling to hospice patients and their family members in collaboration with the inter-disciplinary group (IDG). Ensures that the spiritual care assists with the patients' self-determined life closure/safe, comfortable, and meaningful dying experience and family's effective grieving, in compliance with hospice standards. Works under clinical supervision.• Implements the Spiritual Care program in accordance with CMS Conditions of Participation. • Assesses emotional spiritual, religious, existential status and care needs of patients and/or their family members utilizing professional skills and knowledge. • Provides spiritual counseling and services, including crisis intervention, to meet the psycho-spiritual, religious and existential needs of patient/family in collaboration with the IDG in accordance with VNS Health policies/procedures, code of conduct and standards of practice for professional chaplains. • Develops and updates the spiritual care component of the patient/family plan of care based on mutually acceptable goals. • Utilizes appropriate spiritual/religious community resources and serves as a liaison between VNS Health and the community clergy directly involved with the patient/family. • Documents spiritual care assessment, including signs of decline, interventions, and plans of care in EMR in collaboration with the IDG to ensure optimal quality care. • Participates in the weekly IDG team meetings; develops and updates treatment plans and goals as needed. Coordinates effective approaches to develop patient and/or family care in collaboration with other team members. • Acts as a resource to VNS Health staff for both clinical collaboration and/or interdisciplinary staff support. • Assists interdisciplinary team members in understanding the significant psycho-spiritual, religious and existential factors related to the patient/family’s quality of life and in developing support for patient/family with regard to spiritual care. • Assumes responsibility for continued professional growth, including attendance of in-service programs. • Provides on-call coverage as needed. • Travels to patients’ homes and/or facilities with varying environments (e.g. walk-ups, care facilities, single/multiple family homes, presence of pets, etc.) using approved transportation options to deliver direct spiritual care service to the patient/family. • Participates in special projects and performs other duties as assigned.QualificationsLicenses and Certifications: Valid driver's license may be required, as determined by operational/regional needs. Education: Bachelor's Degree in Humanities or other related fields Required Master's Degree in Divinity or Theology Preferred Four units of Clinical Pastoral Education (CPE) Required Board Certified Chaplain PreferredWork Experience: Minimum of one year of experience as a chaplain, preferably in a hospice setting Required Effective oral and interpersonal communication skills Required Proficiency in personal computer operations including MS Office applications Required Bilingual skills may be required, as determined by operational needs. Compensation$62,400.00 - $72,000.00 AnnualAbout UsVNS Health is one of the nation’s largest nonprofit home and community-based health care organizations. Innovating in health care for more than 130 years, our commitment to health and well-being is what drives uswe help people live, age and heal where they feel most comfortable, in their own homes, connected to their family and community. On any given day, more than 10,000 VNS Health team members deliver compassionate care, unparalleled expertise and 24/7 solutions and resources to the more than 43,000 “neighbors” who look to us for care. Powered and informed by data analytics that are unmatched in the home and community-health industry, VNS Health offers a full range of health care services, solutions and health plans designed to simplify the health care experience and meet the diverse and complex needs of the communities and people we serve in New York and beyond.

OverviewDirects plans, evaluates, and coordinates Behavioral Health and Social Care needs for multiple lines of business including HIV-SNP -HCBS/HARP, MAP, MAPD, and DSNP Plans. Demonstrates a commitment to delivering high-quality, personalized Behavioral Health services, placing member needs and recovery goals at the forefront of all initiatives. This position is hybrid.What We ProvideReferral bonus opportunitiesGenerous paid time off (PTO), starting at 30 days of paid time off and 9 company holidaysHealth insurance plan for you and your loved ones, Medical, Dental, Vision, Life and DisabilityEmployer-matched retirement saving fundsPersonal and financial wellness programs Pre-tax flexible spending accounts (FSAs) for healthcare and dependent care Generous tuition reimbursement for qualifying degreesOpportunities for professional growth and career advancement Internal mobility, generous tuition reimbursement, CEU credits, and advancement opportunities Interdisciplinary network of colleagues through the VNS Health Social Services Community of ProfessionalsThis position could be remoteWhat You Will DoDrives the strategic planning process for Behavioral Health (BH) services, identifying opportunities for differentiation and enhanced service delivery. Executes strategies with aim to improve member outcomes and operational efficiency. Continuously develop, implements, monitors, and assesses behavioral health programs, ensuring they align with the organization’s strategic vision and effectively meet our members’ needs.Leads the BH clinical operations team with a strategic and growth-oriented mindset, aiming to achieve improved clinical outcomes and reduced healthcare costs. Identifies appropriate interventions aligned with the designated model of care while also continuously seeking innovative approaches and solutions. Fosters a culture of strategic thinking and growth, encourage the team to embrace change, adapt to evolving healthcare landscapes, and consistently pursue excellence in patient care.Develops and revises behavioral health protocols and guidelines to ensure compliance with state requirements and medical necessity criteria.Designs and implements clinical services that are member-centric, utilizing a comprehensive approach incorporating behavioral health, social care, physical health and pharmacologic data.Leads the development, implementation, and interpretation of clinical-medical policies specific to behavioral health or other policies which can be expected to impact the health and recovery of our members .Fosters collaboration and coordination between physical health and behavioral health care to enhance integrated member care. Aims to deliver more comprehensive care, improve health outcomes, reduce the stigma associated with mental health, and ensure both physical and behavioral needs are addressed in a cohesive and efficient manner.Engages in and contributes to the interdisciplinary team’s utilization management activities and recommended interventions for members/participants. Establish procedures to record the outcomes of rounds meetings and ensure the prompt execution of decisions and effective communication back to the team.Participates in the development and implementation of the behavioral health sections of the Quality Management (QM)/Utilization Management (UM) Plan. Oversees the administration of all BH QM/UM and performance improvement activities, encompassing grievances and appeals, and contributes to various other subcommittees such as Compliance and Pharmacy.Develops, implements, monitors and evaluates Utilization and Care Management metrics specific to Behavioral health services across all plan types as necessary. This process includes the formulation of specific objectives and key results (OKRs) to ensure targeted and measurable outcomes in service delivery.Oversees and ensures timely completion of all required assessments and plans of care for members, ensuring they are conducted within appropriate timeframes by the right staff. This includes monitoring staff performance through regular audits and other evaluative measures to maintain high-quality care standards.Plans leadership and medical director meetings as stipulated by the State BH contract manager. Serves as the principal behavioral health/social care expert and liaison for all relevant governmental agencies, as required. Acts as the key intermediary between the health plan and the State, addressing issues related to BH compliance, regulatory and program improvements, requirements, and other related matters.Oversees the integrity, upgrades, customization and reporting capabilities of multiple systems, with a specific focus on incorporating behavioral health input. Ensures systems are properly configured to facilitate effective reporting and monitoring, thereby enhancing departmental efficiencies and ensuring regulatory compliance.Acts as liaison for new projects and leads process improvement initiatives aimed at achieving operational goals and return on investment (ROI).Engages in advocacy groups to champion the quality of behavioral health and social care in the MCO population. Collaborates with other Plan staff in liaising with social, governmental, health and community agencies to identify and shape public policy issues relevant to the Program. Additionally, stays informed about local trends and regional issues to maintain a current and comprehensive understanding of the community’s needs.Oversees the implementation and monitoring of utilization review and quality management procedures, while also conducting specialized studies and audits as necessary. Identifies areas for improvement and implements recommended enhancements to ensure optimal efficiency and effectiveness.Assist in the development and implementation of training programs for staff and network providers. Ensure training programs are comprehensive, up-to-date, and aligned with the latest industry practices and state regulations.Ensures that staff are proficient in delivering care to members with behavioral health and social care needs staying current with the latest clinical information, practices, and technology through comprehensive orientation and ongoing education. Oversees clinical peer review, and manages the recruitment, education, training, and orientation of providers.Develops and enhances the coordination and positive relationships with community providers, related programs, regions, the family of corporations, clients, and contractors. Ensures representation at key meetings, either through personal attendance or delegation, and collaborates effectively to serves as a liaison for the plan. Promotes a positive image of the plan by fostering collaborative working relationships with other providers.Performs all other duties inherent in a senior managerial role. Approves staff training, hiring, promotions, terminations, and salary actions and evaluates staff performance for direct reports. Prepares and ensures adherence to department budgetParticipates in special projects and performs other duties as assigned.QualificationsWork ExperienceMinimum of eight years’ experience in behavioral health or social work required within a behavioral health organization (BHO), with minimum of 4 years in a BH utilization and care management Director or above leadership role within a managed care organization requiredProven experience in developing and implementing Behavioral Health-specific protocols, including policies, procedures, and NYS level of care guidelines that comply with state-level care requirements and medical necessity criteria requiredDemonstrated leadership experience in BH utilization and care management, particularly for members with Severe Mental Illness (SMI), Substance Use Disorders (SUD), co-occurring physical health issues, and dual disorders of mental health and substance abuse. requiredExperience developing, implementing, delivering, and overseeing comprehensive training programs for both internal staff and network providers in Behavioral Health, aligned with the latest industry standards, regulatory requirements, and best practices in behavioral health care. requiredExperience in envisioning and executing long-term strategies for behavioral health care and service improvement. requiredA track record of strategic thinking and the ability to create differentiated services in the behavioral health field. preferredExcellent oral/written/interpersonal communication skills requiredEducationMaster's Degree in Social Work requiredLicenses and CertificationsLicense and current registration to practice as a Licensed Clinical social worker (LCSW) in New York State or other independent licensure (LMHC, LMFT, clinical psychologist, or psychiatric Nurse Practitioner). requiredLicensure in other states is an additional benefit. preferredCompensation$137,800.00 - $183,800.00 AnnualAbout UsVNS Health is one of the nation’s largest nonprofit home and community-based health care organizations. Innovating in health care for more than 130 years, our commitment to health and well-being is what drives uswe help people live, age and heal where they feel most comfortable, in their own homes, connected to their family and community. On any given day, more than 10,000 VNS Health team members deliver compassionate care, unparalleled expertise and 24/7 solutions and resources to the more than 43,000 “neighbors” who look to us for care. Powered and informed by data analytics that are unmatched in the home and community-health industry, VNS Health offers a full range of health care services, solutions and health plans designed to simplify the health care experience and meet the diverse and complex needs of the communities and people we serve in New York and beyond.

OverviewConducts assessments and develops client/member centered plans of care. Provides coordination of services between the varying providers for clients / members with complex psychiatric, substance use, and/or co-morbid medical conditions. Ensures access and linkage to the full array of necessary physical and behavioral health services and other community based services to address social determinants of health. Coordinates effective communication between all providers for the ultimate benefit of the client/member. Works under general direction.What We ProvideReferral bonus opportunitiesGenerous paid time off (PTO), starting at 20 days of paid time off and 9 company holidaysHealth insurance plan for you and your loved ones, Medical, Dental, Vision, Life and DisabilityEmployer-matched retirement saving fundsPersonal and financial wellness programs Pre-tax flexible spending accounts (FSAs) for healthcare and dependent care Generous tuition reimbursement for qualifying degreesOpportunities for professional growth and career advancement Internal mobility, CEU credits, and advancement opportunities Interdisciplinary network of colleagues through the VNS Health Social Services Community of ProfessionalsWhat You Will DoUtilizes approved assessments to identify clients/members needs and develop initial and ongoing clinical plan of care.Updates plan at specified intervals, and as needed based on changes in client/member condition or circumstances.Performs and maintains effective care management for assigned caseload of clients/members. Tracks and monitors progress; maintains detailed, accurate and timely progress notes and other documentation.Develops inventory of resources that meet the clients/members needs as identified in the assessment.Provides linkage, coordination with, referral to and follow-up with appropriate service providers and managed care plans. Facilitates periodic case record reviews and case conferences with all providers serving the clients/members.Works collaboratively with team members to provide outreach for and engage resistant/hard to reach clients/members to accept program services.Provides information and assistance through advocacy and education to clients/members and family on availability and eligibility of entitlements and community services. Arranges transportation and accompanies clients/members to appointments as necessary.Participates in initial and ongoing trainings as necessary to maintain and enhance care management skills.Maintains updated case records in program EMR. Maintains case records in accordance with program policies/procedures, VNS Health standards and regulatory requirements.Participates and consults with team supervisor in case conferences, staff meetings, and discharge planning meetings to determine if client/member requires an alternate level of care or is appropriate for discharge.QualificationsEducation: Bachelor's Degree in a human services or related field requiredEnrollment/attendance in Master’s degree program in human services or related field preferredWork Experience:Minimum of two years of experience providing direct services to clients/members with Serious Mental Illness (SMI), developmental disabilities, substance use disorders and/or chronic medical conditions client required with a Bachelor’s degree; minimum of one year of experience with a Master’s degree.Effective oral/written/interpersonal communication skills requiredBilingual skills may be required as determined by operational needs.Basic computer skills requiredCompensation$23.17 - $28.96 HourlyAbout UsVNS Health is one of the nation’s largest nonprofit home and community-based health care organizations. Innovating in health care for more than 130 years, our commitment to health and well-being is what drives uswe help people live, age and heal where they feel most comfortable, in their own homes, connected to their family and community. On any given day, more than 10,000 VNS Health team members deliver compassionate care, unparalleled expertise and 24/7 solutions and resources to the more than 43,000 “neighbors” who look to us for care. Powered and informed by data analytics that are unmatched in the home and community-health industry, VNS Health offers a full range of health care services, solutions and health plans designed to simplify the health care experience and meet the diverse and complex needs of the communities and people we serve in New York and beyond.