Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!Job DetailsRECRUTEMENT POUR L’AVENIR. Cette offre d’emploi concerne une possibilit d’emploi future. Si ne voyez aucun poste qui vous intresse pour l’instant, soumettez quand mme votre curriculum vitae afin que nous puissions en tenir compte lorsqu’un autre poste bilingue sera disponible. Veuillez noter que nous communiquerons uniquement avec les candidates et candidats qualifis.PRINCIPALES FONCTIONS ET RESPONSABILITS:La gestion des projets et/ou des cas assigns.L'adhsion aux processus gnraux de l'entreprise.L'assistancetlphoniqueLa mise en uvre de programmes de centres d'appels, y compris de fourninr aux patients, aux organismes professionnels et de financement de la sant un soutien tlphonique. Les lignesd'aideactuelles portent sur:Les questions de financement et d'accs, y compris les programmes d'accsprivs, publics et particuliers;programmes de conformitadministrer et adhrer des protocoles de gestion des cas, y compris la surveillance clinique, la collecte de donnes, le suivi continu du patient, la conformit, la surveillance de l'arrt ou de l'abandon de traitement, le rapport des vnements indsirables, et la liaison avec les fournisseurs de soins de sant primaires;la mise en uvre d'initiatives de recherche de march relatives la pharmaceutique et la biotechnologie avec des mdecins, des patients, des pharmaciens ou d'autres professionnels de la sant paramdicaux;tous les programmes destins aux patients s'appuient sur des mthodes de traitement des dossiers et comprennent une quantit importante d'appels sortants.Documenter chaque activit dans la base de donnes spcifique du programme.Participer et assister la formation continue de perfectionnement et aux cours de formation spcialise pour des produits ou des programmes spcifiques tels que jugs appropris par le gestionnaire.Fournir des commentaires concernant les protocoles actuels, la base de donnes, les processus et les relations inter-dpartementales.Communication claire au gestionnaire, pod, et collgues forms aux programmes concernant la gestion de cas pendant les absences prvues.Avec les gestionnaires, participer au processus de formation de nouveaux gestionnaires de cas, y compris mais non limit l'observation et la surveillance des appels.Responsable de signaler tous les vnements indsirables aux dpartements concerns.Le/la gestionnaire de cas sera galement affect(e) d'autres fonctions et tches au besoin de temps autre.PRIMARY DUTIES AND RESPONSIBILITIES:The management of the assigned projects and/or cases.Adherence to the general company processesTelephone support:Implementing call-centre programs including the provision of patient, healthcare professional and funding bodies with telephone support. Current assistance lines focus on:funding and access issues, including private, public and special access programs;compliance programsAdminister and adhere to case-management protocols, including clinical monitoring, data collection, on-going patient follow-up, compliance, therapy disruption/discontinuation monitoring, adverse event reporting and liaison with primary healthcare providers;Implementing pharmaceutical and biotechnology related market research initiatives with physicians, patients, pharmacists or other allied health professionals;All patient programs are based on casework methods and include a significant amount of out-bound calls.Document each activity in program specific database.Participate and attend on-going refresher training and in specialized training courses for specific products or programs as deemed appropriate by the manager.Provide feedback regarding current protocols, database, processes, and inter-departmental relationships.Clear communication to manager, pod, and program trained colleagues regarding the management of cases during foreseen absences.With the managers, participate in the training process of new caseworkers, including but not limited to shadowing & call monitoring.Responsible to report all Adverse Events to the assigned units/departmentsThe Caseworker will also be assigned other duties and tasks as required from time to timeEXPRIENCE ET NIVEAUD’DUCATION REQUIS:Bilingue (franais/anglais) est requis; Le candidat retenu aura avoir des contacts quotidiens avec des clients, des patients ou des pairs unilingues anglophones d'quipes interfonctionnellesFormation gnrale requise dans des domaines tels que l'administration des affaires, la comptabilit, les ventes, le marketing, les sciences informatiques ou des vocations similaires, gnralement obtenue via l'achvement d'un programme de diplme d'associ de deux ans ou une combinaison quivalente d'exprience et d'ducation.Un minimum d'un (1) an d'exprience en service la clientleCapacit effectuerplusieurstchesAttention aux dtailsExcellentes aptitudes de rsolution de problmesExprience dans le domaine mdical et pharmaceutique est un atout.Connaissance pratique de Word, Excel et OutlookCOMPTENCES , CONNAISSANCES ET APTITUDES REQUISES:Connaissance approfondie de l'industrie de la distribution pharmaceutiqueConnaissance pratique de systme automatis de gestion d'entreptSolide sens des affaires et sens financierSolides comptencesanalytiques et mathmatiquesAptitude communiquer efficacement l'oral et l'critAptitudes interpersonnelles et de leadership efficacesSens de l'organisation; attention aux dtailsCapacit rspecter systmatiquement les chancesExcellentes aptitudes de rsolution de problmes; capacit rsoudre les problmes de manire efficace et efficienteExcellentes aptitudes la prsentationConnaissance de Microsoft Word, Excel, PowerPoint et autres programmes OfficePourquoi choisir Innomar Stratgies Une culture de travail distance d’abord – des possibilits flexibles de travail la maisonUn programme de rmunration globale concurrentiel :Rmunration de base + programmes de primesProgramme de cotisation gale au RERProgramme d’achat d’actions par les employsProgramme d’avantages sociaux flexibles (en vigueur ds le premier jour) qui comprend :Un compte de gestion des dpenses de santUn compte de bien-tre – pour que vous preniez soin de votre alimentation, de votre forme physique, de votre sant et de votre bien-trePrestations supplmentaires de cong parental, programme d’aide aux employs disponible en tout temps et plateforme virtuelle sur la santProgrammes de remboursement des frais de scolarit et de recommandation d’employsPossibilits d’avancement professionnelProgrammes de formation, programmes de formation au leadership et de mentorat pour votre perfectionnement professionnelPossibilit d’oeuvrer pour des vies plus sainesNous accordons de l’importance la diversit, l’quit et l’inclusion afin de favoriser une culture d’appartenanceDepuis le 18 octobre 2021, AmerisourceBergen exige que tous les membres de l'quipe canadienne soient entirement vaccins et prsentent une preuve du statut vaccinal complet au moment de l'embauche. Si vous ne pouvez pas recevoir le vaccin COVID-19 en raison d'un handicap/raison mdicale ou d'une croyance religieuse sincre, vous devrez suivre la politique et le processus d'AmerisourceBergen pour demander une exemption/un accommodement.Le candidat slectionn pourrait avoir des contacts quotidiens avec des clients, des patients ou des pairs unilingues anglophones d’quipes interfonctionnellesRECRUITING FOR THE FUTURE. This posting is for a future job opportunity. If you don't see anything posted that interests you right now, submit your resume and we can keep you in mind for future French-English bilingual opportunities. Please note that only those who qualify will be contacted. EXPERIENCE AND EDUCATIONAL REQUIREMENTS:Bilingualism (French/ English) required;The successful candidate will have daily contacts with unilingual English-speaking customers, patients or peers from cross-functional teamsRequires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a two-year associate's degree program or equivalent combination of experience and education.A minimum of one (1) year experience in customer serviceAbility to multitaskAttention to detailStrong Problem solving skillsExperience in the medical and pharmaceutical field is an asset. Working knowledge of Word, Excel and OutlookMINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:Advanced knowledge of pharmaceutical distribution industryWorking knowledge of automated warehouse operating systemStrong business and financial acumenStrong analytical and mathematical skillsAbility to communicate effectively both orally and in writingEffective interpersonal and leadership skillsEffective organizational skills; attention to detailAbility to consistently meet deadlinesExcellent problem-solving skills; ability to resolve issues effectively and efficientlyExcellent presentation skillsKnowledge of Microsoft Word, Excel, PowerPoint and other Office ProgramsWhy choose Innomar Strategies “Remote-First” culture – flexible opportunities to work from home!Competitive Total Rewards Package:Base salary + bonus programsRRSP matchingEmployee Share Purchase PlanFlexible benefits program (in effect on day one), including:Healthcare Spending AccountWellness Account – to focus on your nutrition, fitness, health and well-beingParental Leave Top Up, 24/7 Employee Assistance Program, and Virtual HealthcareTuition Reimbursement + Employee Referral ProgramsGrowth opportunities for career advancementLearning Programs, Leadership Training and Mentorship Programs to further your professional developmentAbility to make an impact in creating healthier futuresWe value diversity, equity and inclusion to foster a culture of belongingAs of October 18, 2021, AmerisourceBergen requires all Canadian team members to be fully vaccinated and show proof of completed vaccine status at time of hire. If you cannot receive the COVID-19 vaccine due to a qualifying medical condition or sincerely held religious belief you will be required to follow AmerisourceBergen’s policy and process to apply for an exemption/accommodation.The successful candidate may have daily contacts with unilingual English-speaking customers, patients or peers from cross-functional teams.#LI-FA1What Cencora offersWe provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.Full time.Equal Employment OpportunityCencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call or email . We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returnedAccessibility PolicyAmerisourceBergen is committed to fair and accessible employment practices.When requested, AmerisourceBergen will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment.Salary Range*$41,200 CAD - 63,360Affiliated Companies:Affiliated Companies: Innomar Strategies