Woodside, NY • (34.8 miles) • Full Time • $52,000 to $60,000 / yr • 11/3/2026

Bilingual Customer Retention Specialist - State Farm Agent Team Member Position Overview This is a full-time Customer Retention Specialist career opportunity with Carl Ferraro State Farm in Woodside, NY for someone who wants to grow a lasting career in customer service and insurance. You will receive structured training, ongoing coaching, and a clear path to advance within a supportive office. Fluency in Spanish and English is required for this role. Responsibilities Answer customer inquiries with accurate, timely information about insurance policies Handle policy questions, billing inquiries, and coverage changes accurately Serve Spanish- and English-speaking customers clearly and accurately Resolve service issues with patience and professionalism Identify coverage gaps and service needs