Job ID NumberR4248Employment TypeFull timeWorksite FlexibilityHybridJob SummaryWe are looking for a motivated Systems Engineer ready to take us to the next level! If you have strong problem-solving skills, a desire to work with software, and are looking for your next career move, apply now.Job DescriptionWe are looking for a Systems Engineer to assist in developing maintenance schedules, deploy software updates, monitor deployments, and remediate patching activity for our enterprise clients. This position will be Full-Time and Hybrid in Columbus, Ohio.This opportunity exists within our CAI’s Neurodiverse Solutions business unit, all candidates in consideration of positions within CAI’s Neurodiverse Solutions must be able to self-disclose that they identify as neurodivergent.Candidates must reside in and be legally authorized to work in the U.S. for any employer without sponsorship to be eligible for this role.What You’ll Do Develop patch maintenance schedules to meet internal requirements to maintain compliance for OS, Browser and 3rd party software updates.Schedule maintenance windows for internal deployments, following all change management processesCreate pre- and post-patch reports and be able to present results to management, when neededAssist in testing and pilot software deployments to include post deployment issue resolutionComplete patch management agent installs and resolve issue with non-functioning agentsAssist clients with developing maintenance windows that meet the requirements for patch cadence while reducing impact to normal business operationsCreate knowledge articles to document software patch deployment and remediation tasksComplete emergency (zero day) patch deploymentsComplete moves, adds, and changes for maintenance collections and deploymentsMonitor and remediate patching activity across a range of maintenance schedulesManage and ensure effectiveness of software patchesEstablish and maintain regular written and in-person communications with the client and organization’s executives, decision-makers, stakeholders, department heads, and end users regarding pertinent Patch Management activitiesPerform routine audits of patching activity to confirm all updates are being applied and reported correctlyParticipate in routine audits to record patch levels and create reports to meet complianceWhat You'll NeedRequired:Proficiency in Microsoft Office Suite of products (Excel, PowerPoint, and Word)Meeting facilitation and note-takingExcellent documentation skillsDemonstrated ability to self-motivate and be flexible within a fast-paced environmentAbility to work independently as well as being part of a teamAdaptable enthusiastic quick learnerHands on, team player with a proactive and optimistic outlookStrong active listening, critical thinking, problem-solving and decision-making skillsEffective organizational and time management skillsEffective verbal and written business communicationPreferred:Professional office experience or some college training in lieu of IT Service Operations or Problem Management experience preferredDemonstrate some knowledge of IT processes and frameworks (SDLC, ITIL, COBIT etc.)Basic understanding of IT infrastructure components (servers, network, storage) or processes followed in software development and IT operations, as well some of the tools used to implement and manage them.Physical DemandsAbility to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standardsSedentary work that involves sitting or remaining stationary most of the timeAbility to conduct repetitive tasks on a computerMust be able to communicate with customers/team members over email/instant message and phone/video callReasonable Accommodation StatementIf you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to or (888) 824 – 8111.Equal Employment Opportunity Policy StatementIt is the policy of CAI not to discriminate against any employee or applicant due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Employees and applicants of CAI will not be subject to harassment due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.