The Server at the Hilton Garden Inn Cleveland Downtown is responsible for providing prompt, friendly, & accurate food service to our guests. This person will take food and beverage orders, serve food items to guests, and complete payment for guest orders. The Server position is paid an hourly wage plus tips. There will be additional opportunities to work more hours in the hotel's banquet department if desired.
Responsibilities:
Greet guests and give a clear and correct description of food and beverage optionsDeliver hot to order items from kitchen to tablesInput orders into computer and secure accurate paymentPrepare coffee as well as other specialized drinksClear, clean, and reset tables for dining as neededObserve diners and respond to requestsComplete daily inventory prep sheetKnowledge and familiarity of current food and beverage offeringsEscort guests to tables as neededEnsure compliance with food safety and handling policies and procedures, i.e., product rotation, dating, labeling, and cleaningAssist in maintaining the cleanliness of the restaurant and surrounding areasDemonstrate knowledge of hours and available amenities of the hotel
Requirements:
Previous serving experience a plus, but will train the right fitHigh school diploma or general education degree or equivalentExceptional customer service skillsA can-do attitude and a hands-on approachA flexible schedule that allows availability days, nights, holidays, and weekends based on the demands of the hotel. But the majority of required shifts will be in the morning between 5 a.m. and 11 a.m.
Our Company
MCR is the3rd-largest hotel owner-operatorin the United States.Founded in 2006, our company has offices in New York City, Dallas, Chicago, and Richmond, Virginia.MCR has a$5.0 billion portfolioof148 premium-branded hotelscontaining more than 22,000 guestrooms across37 states and 106 cities.MCR has more than 7,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands and a number of unflagged independent hotels.MCR was namedone ofFast Company’s 10 Most Innovative Travel Companies of 2020.MCR is a three-time recipient of theMarriott Partnership Circle Award, the highest honor Marriott presents to its owner and franchise partners, and a recipient of theHilton Legacy Award for Top Performer.For the TWA Hotel at New York’s JFK Airport, MCR won theDevelopment of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS), the Urban Land Institute New York Excellence in Hotel Development Award and the American Institute of Architects national Architecture Award, the highest honor given by the AIA
What we offer/What’s in it for you
Hotel Discounts Weekly Pay Paid Time Off Retirement Options Referral bonuses Career advancement & upward mobility Health, Dental, Vision Insurance- available after 30 days of employment for full-time team members