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Customer Service Jobs
Full Time
9/22/2024
Cranberry Township, PA 16066
(36.4 miles)
All Lowe’s associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products our customers need. As a Fulfillment Lead, this means:• Picking and checking merchandise for customer pickup, delivery, and installer pickup.• Being friendly and professional, and engaging customers as they enter the store, helping them find merchandise if needed.• Engaging in safe work practices and encouraging others to do the same.The Fulfillment Lead spends most of his/her time checking, managing, and fulfilling orders.These orders consist of online, pick up later, delivery, install and pro.As Fulfillment Lead, he/she provides supervision, coaching, and support to the Fulfillment Associates.This associate also assists by making recommendations to solve issues and by prioritizing work to meet customer needs.Travel Requirements: This role does not require regular travel; however, this role may need to travel on occasion to meetings, trainings, or to support neighboring stores.What We're Looking For• Hourly Full Time or Part Time: Generally scheduled 39 to 40 or up to 25 hours per week, respectively; more hours may be required based on the needs of the store.• Requires morning, afternoon and evening availability any day of the week.• Physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary to perform job duties.• Minimally must be able to lift 25 pounds without assistance; may lift over 25 pounds with or without assistance.What You Need To SucceedMinimum Qualifications• Ability to read, write, and perform basic arithmetic (addition, subtraction).• 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information.• 6 months experience using common retail technology, such as smart phones and tablets.• 1 year of retail experience providing customer service, including identifying and resolving customer issues, greeting customers, answering phones, building relationships with customers, and thanking customers for their business.• Ability to obtain sales related licensure or registration as may be required by law.Preferred Qualifications• 6 months experience working in any department at a Lowe’s retail store.• 6 months of experience in an administrative role processing and filing paperwork including invoices.• 1 year of supervisory experience in any field, including directing, delegating, evaluating, training, and coaching employees.• 1 year of experience in a customer service or product fulfillment position at a home improvement or hardware retailer in related department (e.g., kitchen, plumbing, electrical, lawn and garden).Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
Full Time
9/17/2024
Pittsburgh, PA 15205
(29.4 miles)
Job SummaryOur POS Leads are key players in our stores’ success. They make sure our registers are in the best shape to serve our guests quickly. They also guide the team with technical support and troubleshooting. To thrive in this position, you should be a team player. You know that you are only successful when those around you are set up for success. You are eager to support an amazing team, have the drive to grow your career in leadership and have the ability to inspire those around you. Job DescriptionExperience Required: 6 months to 1 year; Desire to become a Non-union Team Leader. Experience Desired: Customer Service ExperienceEducation Desired: High school diploma or equivalentLifting Requirement: Up to 50 poundsAge Requirement: At least 18 years of ageJob ResponsibilitiesEnable unparalleled guest service by leading the team by example, constantly striving to delight and surprise our guests, vendors, and stakeholders. Understand all guest service initiatives and measurement tools (i. e. voice of guest, mystery shoppers). Respond to guest calls regarding product inquiries, special orders and product requests. Provide coaching and feedback to Team Members. Oversee and evaluate training provided to Team Members. Attend and conduct daily team huddles. Write department orders, monitor ordering and supervise stocking and receiving. Take an active role in building the store's product assortment. Execute all sign package responsibilities and daily/weekly price changes. Comply and perform self-assessments. Pass all internal and external audits. Utilize all available tools to help reduce and eliminate shrink. Be able to work a flexible schedule, which could include nights, weekends and holidays. Maintain safety as the top priority for our Team Members, guests and products. Properly handle products and equipment in accordance with food safety and safety guidelines. Actively participate in, and promote, an environment which embraces diversity, inclusion and respect for Team Members, guests, vendors and the community. About UsAt Giant Eagle Inc., we’re more than just food, fuel and convenience. We’re one giant family of diverse and talented Team Members. Our people are the heart and soul of our company. It’s why we strive to create a nurturing environment that offers countless career opportunities to grow. Deep caring and solid family values are what makes us one of the top work places for jobs in the Greater Pittsburgh, Cleveland, Columbus and Indianapolis Areas. From our Warehouses to our GetGo’s, our grocery Stores through our Corporate home office, we are working together to put food on shoppers' tables and smiles on their faces. We’re always searching for the best Team Members to welcome to our family. We invite you to join our Giant Eagle family. Come start a lasting career with us.
Full Time
10/7/2024
McMurray, PA 15317
(27.8 miles)
Job SummaryOur Deli Team Leader manages the entire Deli Team and keeps it running like a well-oiled machine. You'll be the one who Team Members and guests look to for guidance on the best choices for school lunches and holiday party platters! Leaders are accountable for the operating performance of the department at all times. Be a Leader by representing the organization in a professional manner. Promote and develop individuals with mutual respect, inclusion, diversity and dignity. Coach Team Members on a regular basis with timely feedback identify opportunities for development and coach for success. Job DescriptionExperience Required: Retail work experience or Store Leader recommendationExperience Desired: Retail leadership or supervisory experience; Successful performance as a Peer Trainer, in-store champion, or other similar role; Satisfactory performance and discipline recordEducation Desired: High school diploma or equivalentCertification or Licensing Required: Food SafetyLifting Requirement: Up to 50 poundsAge Requirement: At least 18 years of ageJob ResponsibilitiesYour principal, main, major or most important duty includes one or some combination of the following tasks:1. interview, select and train Team Members;2. direct the work of Team Members;3. appraise Team Members’ productivity and efficiency for the purpose of recommending promotions or other changes in status;4. handle Team Member issues including, but not limited to complaints;5. discipline Team Members;6. plan the work;7. distribute or assign the work among Team Members;8. provide for the safety and security of Team Members or the store;9. manage the budget for your department or location;10. manage inventory for your department or location; or11. monitor or implement compliance measuresDirect, oversee, and evaluate training provided to department Team Members to reduce turnover, promote efficiency and control labor costs. Provide motivational leadership to an amazing team by focusing on respect and by setting an exemplary example. Identify strengths and opportunities of the team and think strategically when making moves and scheduling. Develop future leaders, identify Team Members who are poised to rise through the ranks and remember our people are our best asset! Nurture an environment of inclusion and diversity, giving each Team Member a voice. Maintain safety as the top priority in all aspects of our work: for Team Members, for guests and for products. Inspire the team and our guests with a passion for food and a willingness to go the extra mile to provide the best product. Set and reach aggressive sales and profit goals by making suggestions when appropriate, while also managing shrink. Establish an ongoing communication plan with the team, ensuring that all Team Members are informed and prepared to put their best food forward! Communicate with the merchandising team to ensure that promotions are properly communicated to Team Members and guests. Make innovative plans and suggestions to improve our business. Review and analyze store financial, LOB reports, and historical reports to improve performance in sales, profits, shrink, labor controls, and reduction. Oversee period inventories for accuracy and monitor weekly fluctuations in inventory and shrink dollars. About UsAt Giant Eagle Inc., we’re more than just food, fuel and convenience. We’re one giant family of diverse and talented Team Members. Our people are the heart and soul of our company. It’s why we strive to create a nurturing environment that offers countless career opportunities to grow. Deep caring and solid family values are what makes us one of the top work places for jobs in the Greater Pittsburgh, Cleveland, Columbus and Indianapolis Areas. From our Warehouses to our GetGo’s, our grocery Stores through our Corporate home office, we are working together to put food on shoppers' tables and smiles on their faces. We’re always searching for the best Team Members to welcome to our family. We invite you to join our Giant Eagle family. Come start a lasting career with us.
Full Time
9/20/2024
Pittsburgh, PA 15205
(29.4 miles)
Job SummaryOur Front End Team Leaders oversee all Front End, Cash Office, and Service Desk Operations. They are responsible for directing, ordering materials and supplies, and implementing initiatives to simulate growth of the business while meeting customer requirements and maximizing profits. Leaders are accountable for the operating performance of both departments at all times. Be a Leader by representing the organization in a professional manner. Promote and develop individuals with mutual respect, inclusion, diversity and dignity. Coach Team Members on a regular basis with timely feedback identify opportunities for development and coach for success. Job DescriptionExperience Required: Retail work experience or Store Leader recommendationExperience Desired: Retail leadership or supervisory experience; Successful performance as a Peer Trainer, in-store champion, or other similar role; Demonstrated product knowledge relevant to department; Satisfactory performance and discipline recordEducation Desired: High school diploma or equivalentCertification or Licensing Required: Food SafetyLifting Requirement: Up to 50 poundsAge Requirement: At least 18 years of ageJob ResponsibilitiesYour principal, main, major or most important duty includes one or some combination of the following tasks:1. interview, select and train Team Members;2. direct the work of Team Members;3. appraise Team Members’ productivity and efficiency for the purpose of recommending promotions or other changes in status;4. handle Team Member issues including, but not limited to complaints;5. discipline Team Members;6. plan the work;7. distribute or assign the work among Team Members;8. provide for the safety and security of Team Members or the store;9. manage the budget for your department or location;10. manage inventory for your department or location; or11. monitor or implement compliance measuresOversee the entire operation of the Front End. Responsible for service levels at the registers, SCO's and service desk. Also, maintaining conditions in the parking lot, lobby and front end of the store. Direct the customer flow to ensure service requirements are met. Manage inventories of front end racks: gum, candy, GM panels, coolers, newspapers, magazines, cigarettes, and supplies to meet customers' needs and maximize profits. Audit cash controls according to established procedures to identify and prevent cash losses. Maintain accurate department records to ensure documentation of activities is available. Makes sure all government regulations are followed: alcohol, tobacco, WIC etc. About UsAt Giant Eagle Inc., we’re more than just food, fuel and convenience. We’re one giant family of diverse and talented Team Members. Our people are the heart and soul of our company. It’s why we strive to create a nurturing environment that offers countless career opportunities to grow. Deep caring and solid family values are what makes us one of the top work places for jobs in the Greater Pittsburgh, Cleveland, Columbus and Indianapolis Areas. From our Warehouses to our GetGo’s, our grocery Stores through our Corporate home office, we are working together to put food on shoppers' tables and smiles on their faces. We’re always searching for the best Team Members to welcome to our family. We invite you to join our Giant Eagle family. Come start a lasting career with us.
Full Time
9/24/2024
Cecil, PA 15321
(25.6 miles)
Job SummaryOur Cashiers are key players in making sure each guest leaves our store with a smile and a memory of unparalleled service. You'll be part of an amazing team who will make sure our we are building customer loyalty. To thrive in this position, you should be a team player. You know that you are only successful when those around you are set up for success, and you are eager to support an amazing team. Job DescriptionExperience Required: 0 to 6 monthsExperience Desired: Prior experience working in Grocery or related industryEducation Desired: No High School diploma requiredLifting Requirement: Up to 50 poundsAge Requirement: At least 16 years of age Job ResponsibilitiesFinalize sale and collect payment by totaling order, deducting for coupons, and accepting tender from guest. Resolve customer questions and concerns. Have knowledge of all appropriate service and business metrics. Assist in the execution of all company initiatives and programs. Provide exemplary customer service by ensuring customers' orders are processed. Finalize sales using cash register according to all Company policies and procedures including the Point of Sale Policies. Actively demonstrate selling techniques. Properly handle products and equipment in accordance with food safety and safety guidelines to ensure a safe shopping environment. Maintain sanitation regulations are met. Actively participate in, and promote, an environment which embraces diversity, inclusion and respect for Team Members, customers, vendors and the community. About UsAt Giant Eagle Inc., we’re more than just food, fuel and convenience. We’re one giant family of diverse and talented Team Members. Our people are the heart and soul of our company. It’s why we strive to create a nurturing environment that offers countless career opportunities to grow. Deep caring and solid family values are what makes us one of the top work places for jobs in the Greater Pittsburgh, Cleveland, Columbus and Indianapolis Areas. From our Warehouses to our GetGo’s, our grocery Stores through our Corporate home office, we are working together to put food on shoppers' tables and smiles on their faces. We’re always searching for the best Team Members to welcome to our family. We invite you to join our Giant Eagle family. Come start a lasting career with us.
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