Pay:$95K/YRThe pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant’sexperience, skills, abilities, geographic location,and alignment with market data.Benefit Information:ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Employee Benefits | Staff & ManagementThefacilitiesaccountmanagerwillbethesinglepointofcontactonABM’sbehalfresponsibleforthe delivery of quality facility management services. ACCOUNT MANAGMENTOverseesintegratedfacilityserviceswhichincludemanaging,maintenance,custodialservices and contracted service contracts.Acts as primary liaison with all customer departments, actively ensuring that service is prompt, responsive,effectiveandthatinter-departmentalconcernsareaddressedandresolvedforABM covered service activitiesPerformsdailywalkthroughoftheHillsboro,ORsitetoensurethattheproperty,infrastructure and its associated equipment operate safely, efficiently and reliably.Followingdailywalkthroughcreateworkordertickets,escalateandoverseecompletionina timely mannerReview work orders in Corrigo for all ABM covered properties on a daily basis to ensure timelessnessofcompletion,providestatusupdates,ensureprocessesarefollowedbyrecipients to close the work orders and escalate as requiredResponsible for the planning, implementation, coordination, and supervision of all tasks and activitiesforABMcoveredbuildingsystemsspecifictooperationsandmaintenancewithinthe portfolio completed by ABM technicians.Ensuresthatreactiveandpreventivemaintenanceactivitiesareappropriatelybalanced;monitors current and deferred maintenance backlogs; adjusts priorities and/or resources as needed and ensures that deferred maintenance is adequately documented for ABM covered systems.AssistsinthenegotiationofmajorservicecontractsrelatedtoABM’sscopeofservicesandworks with ABM management team to prepare annual escalations as well as changes in scope to present to the client teamDevelopsandexecutesastrategicplantooverseethemanagementofkeyfunctionswithin Facilities Management.Maintains an efficient and productive organization utilizing leadership skills; reviews and evaluatestheperformanceofABMpersonnelontheaccount;providesguidanceandtrainingas required and recognition when warranted.ComplieswithcustomerandABMcorporatepolicies,communicatestosubordinatesandensures subordinate compliance.Evaluatesimprovements,suggestions,proposals,andprojectrequirements;determinestheir feasibility and economic worth.Developsandnegotiatesminorconstructionprojectsasassigned.AssistinthebuildingofFacilityCapitalplanningbudget.Maintainallcode/compliancerecords(RefrigerantManagement/Inspections)FINANCIALOverseethemonthlyinvoicingprocesstoensuretheinvoicesaresubmittedtotheclientina timely manner.Assistthelocalbranchesandbillingteambycheckinginvoicingpreparedtoensurealignment with the client requirements, accuracy and all required back-up has been attached.Track and proactively monitor financial spend on the account then align with issued purchase orders.Intheeventthespendexceedstheallottedpurchaseorderobtainnecessaryapprovalsto increase existing purchase orders or obtain new.Determineifworkorderrequestsfalloutsideofthescopeofworkandworkwithinternalteamto prepare pricing estimates for client review and approval.Assistsinthecreationandproviderecommendationsontheannualfacilitybudgetwhichis prepared by the client.
QualityAssurance
Schedulequarterlybusinessreview(QBR)meetingswiththeclient’skeystakeholdersand prepare documentation for ABM management team to review prior to meeting.Participate in QBR meetings with a lead role in the discussion of general performance as it relatestothecontractscopeofwork,timelycompletionofworkorders,employeeperformance, processreviews,benchmarkingreviews,etc.;toresolveissuesandensurealignmentofoverall business objectives.Develop a routine schedule for monthly internal calls with the operators in the local branches whomareresponsibleforthevarioussites.Reviewanyissues,concernsandidentifysuccesses to report in QBR.Workwiththeoperationsteamstoprovideoneopportunityforimprovementeachquarterwhich may consist of but is not limited to the following: process improvement, procedural update, staffing recommendation, training opportunity, product selection, maintenance enhancement, supplier synergy, etc.Identify critical services that will be required and potential consequences should these services notbecarriedoutinaccordancewithcontractscope.Contractscopeofworkshallalsoincludea contingency plan for each of the critical services in the event they cannot be achieved.ProvidesregularmonthlywrittenstatusreportstocustomerandABMmanagement.Presents status and/or performance reports as necessary to keep customer management conversantwithatypicaloccurrences,unusualstaffingchallenges,potentialbuildingrelated interruptions, etc.Ensureeffectivecustomersatisfaction,serviceandrelationsbyimplementingprocessesand technology to deliver quality products and services
Minimum Education and/orExperienceRequirements
Bachelor’sdegreeinrelatedcurriculum,orequivalentcombinationofeducationandexperience.StrongknowledgeofcraftswithinFacilityOperationstoincludeelectrical,plumbing,painting,and carpentry.Strongknowledgeofmaintenancemanagementprinciplesandconceptsincludingworkstandardsand methods, facilities planning, economic analysis, production flow, material handling, and project management.Aminimumoffive(5)yearsFacilityOperationsexperienceincludingaminimumofthree(3)yearsof leadership/supervisory experience.
ComputerSkills
StrongknowledgeofPCoperationsandsoftwareapplications.(Word,Excel,etc.)Abilitytooperatewithin aComputerized Maintenance Management System(Corrigo)
#300About Us ABM (NYSE: ABM) is one of the world’s largest providers of facility services and solutions. A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential services and forward-looking performance solutions that improve the spaces and places that matter most. From curbside to rooftop, ABM’s comprehensive services include janitorial, engineering, parking, electrical and lighting, energy and electric vehicle charging infrastructure, HVAC and mechanical, landscape and turf, and mission critical solutions. ABM serves a wide range of industries – from commercial office buildings to universities, airports, hospitals, data centers, manufacturing plants and distribution centers, entertainment venues and more. Founded in 1909, ABM serves over 20,000 clients, with annualized revenue approaching $8 billion and more than 100,000 team members in 350+ offices throughout the United States, United Kingdom, Republic of Ireland, and other international locations. For more information, visit http://www.abm.com. ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call . We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis. ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility. ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you’ll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you’re looking for a frontline or professional position, you can find post-military career opportunities across ABM. ABM directs all applicants to apply at http://www.abm.com/ ABM does not accept unsolicited resumes.