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Vector Security, Inc.
Warrendale, PA 15086 • (40.5 miles) • Full Time • 10/23/2026
At Vector Security We Think Big, Do the Right Thing, and Make a Difference Every Day! If this is how you like to work, we’d like to invite you to join our team as our new Lead Systems Technician! We offer great benefits, a competitive salary, and growth opportunities. We think you’ll find what you want here because what we do matters - to us, our customers, and most of all, our team members. Location: Warrendale, PA / On the Road Summary: The Lead Systems Technician will be responsible for Servicing and/or Installation of integrated systems including Burglar and Fire Alarms, Access Control, and Video. Possesses strong technical aptitude and effective interpersonal skills. Responsibilities: Completes System Servicing and/or Installations of various types of integrated systems. Completes SerPhaxis LLC
Sharon, PA 16146 • (32.8 miles) • Full Time • $115,000 to $145,000 / yr • 10/28/2026
Our client, a rapidly growing data center focused firm is looking for an IT Support Manager to lead the team that keeps the internal business running day to day. This is fundamentally a leadership role, for someone who can set a multi-year vision, modernize and build a team and culture that scales with the business. The role also owns Microsoft 365 and identity platform (Entra ID, Intune, Exchange Online) and reports directly to the SVP, Information Technology. You will collaborate closely with peers in Infrastructure & Platform and Cybersecurity & Compliance. This is a critical hire as IT moves from stabilization to optimization, and the role helps define what optimization is for IT Support. Key Responsibilities Set the strategic direction and multi-year roadmap for IT Support (headcountCCI Systems, Inc.
Youngstown, OH 44503 • (41.5 miles) • Full Time • $42,000 to $140,000 / yr • 10/28/2026
Location: Columbus, Ohio and surrounding areas Why CCI? CCI Systems, Inc. is an Employee-Owned Telecommunications Company based in Iron Mountain, MI with 60+ years of industry knowledge and experience. Our outstanding team-based work culture and environment has allowed us to grow, develop, and retain long-term employees. We offer a comprehensive benefits package, competitive pay, flexibility, paid on the job training, overtime, professional development, and inspire you to be bold, yet accountable. We value our employee’s hard work and determination and REWARD results all while having fun! Our mission is to make life better by innovating tomorrow’s communication solutions today. We are seeking Fiber Splicers who hold a crucial position in guaranteeing prompt delivery and excellence in TelecAccuform Precision LLC
Youngstown, OH 44509 • (43.8 miles) • Full Time • 10/26/2026
Description: AccuForm Precision LLC, a CNC machine shop, is seeking an experienced CNC Programmer to join our engineering team. AccuForm is recognized for machining high-value, complex, multi-sided castings. The ideal candidate will possess strong experience in 4-axis and 5-axis CNC programming and be proficient in creating designs and applications using CAD software. Experience designing machining applications and CNC programs using CAM software is necessary. This role is crucial in ensuring operational efficiency, enhancing productivity, and contributing to the overall success of the company. AccuForm's culture is focused on teamwork and character where an employee's value is recognized and appreciated. Why AccuForm Precision? We have an exceptional, collaborative team! AccuForm values aAltronic
Girard, OH 44420 • (42.2 miles) • Full Time • 10/24/2026
Altronic has long been regarded as the world's leading manufacturer of ignition and control systems for industrial engines largely used in the oil and gas industry. Our products represent the industry standard for quality, which are all designed to improve engine performance and enhance reliability. The embedded software engineering position is responsible for developing and maintaining software/firmware/ bootloader for Altronic products. A primary focus on natural gas spark ignited ignition systems with precise timing control and low latency execution. Additionally details in industrial communication protocols and overall product development such as hardware interaction will also be required. This role encompasses an all inclusive development environment which means working closely with vNorthern States Metals, LLC
Youngstown, OH 44509-4025 • (41.4 miles) • Full Time • 10/24/2026
About Company: Are you looking for a great place to work? If so, check out Northern States Metals in Youngstown, OH. We are a family-owned manufacturer of Extruded Aluminum Components with 50 years of service, where we have built our reputation for quality through our commitment to our workers. Our safety record is exemplary and the work environment is laid back and supportive of work-life balance. Apply your technical skills to enhance your career growth within our organization and join our family. These position are direct-hire with competitive wages, PTO, Health Benefits, Life/Disability Insurance and 401K w/match options. We work 4-10 hour days (Monday-Thursday); we offer, Day shift (5am-3pm) and Afternoon shift (3pm-1am). About the Role: The CNC Programmer/Supervisor plays a crucial rSTG Fiber Services Career Opportunities
Youngstown, OH 44509 • (43.8 miles) • Full Time • $25.00 to $35.00 / hr • 10/24/2026
Description: Job Title: Fiber Splice Technician Company: Blue Jay Communications Location: Varies, Project Driven – Travel Required Job Type: Full-time Pay Type: $25-$35/hour About Blue Jay Communications: Blue Jay Communications is part of the STG Family of Companies. Guided by our purpose, Building to Improve Lives, we provide telecommunications infrastructure solutions including fiber, underground, aerial, and engineering services. Job Summary: As a Fiber Splice Technician, you will serve as the technical lead in the field, performing fiber splicing, testing, activation, troubleshooting, and documentation activities. Key Responsibilities: Perform end-to-end splicing on aerial and underground fiber optic cables. Use OTDRs, power meters, and light-level testing equipment. Diagnose spliceJoy Baking Group
Hermitage, PA 16148 • (29.3 miles) • Full Time • $120,000 to $150,000 / yr • 10/22/2026
Overview The Continuous Improvement Manager supports the Hermitage location, with time split between the Cookie and Cone plants and reporting to the Director of Operations. The position combines the leadership scope of a CI Manager with the analytical, problem-solving, and line-side execution of a CI Engineer/Specialist, providing end-to-end ownership of the improvement pipeline. Responsibilities include establishing loss baselines, leading structured problem solving and Design of Experiments (DOE), tracking performance and improvement results, and partnering with Finance to validate and realize savings. The role will establish sustainable CI standards and best practices at Hermitage that can be replicated and scaled across the Flagstaff and Le Mars facilities once proven. ResponsibilitiesWabtec
Grove City, PA 16127 • (11 miles) • Full Time • 10/22/2026
Job Description Who will you be working with? The mission of the Fleet Innovation & Transformation team is to accelerate fleet transformation by consistently providing compelling solutions and innovative technologies that improve reliability, sustainability, and performance. How will you make a difference? Wabtec's Wabtec Freight Services is seeking a highly motivated and technically versatile Senior Systems Engineer to lead the architecture, integration, validation, and productization of next-generation industrial automation and robotics solutions for rail yard operations. This role will serve as the overall engineering program manager, technical owner and lead systems integrator for a new Go-To-Market product platform that combines robotics, autonomy, computer vision, artificial intelligPanelmatic
Brookfield Center, OH • (35.7 miles) • Full Time • 10/21/2026
About Us: Panelmatic, Inc. was founded in 1957 in Youngstown, OH to serve manufacturing industries with the design and build of custom electrical, instrument, and pneumatic control panels. Our business has sufficiently grown over the years to support expansion for our clients. We have produced control packages for many of America's top corporations in the chemical, environmental, food, pulp and paper, rubber, petroleum, pharmaceutical, glass, metals, and utilities industries. We also deliver equipment for use worldwide. Our rigorous methodology assures compliance with domestic and international standards. We can meet the needs of our diverse clientele from start to finish through sales, design, fabrication, testing, and delivery. Since 1957, we have been known for our high-quality, custom-International Steel And Counterweights
Youngstown, OH • (41.4 miles) • Full Time • $20.00 to $30.00 / hr • 10/21/2026
International Steel & Counterweights is seeking an experienced CNC Programmer / Machine Shop Manager to oversee daily operations at one of our manufacturing facilities. This is a hands-on leadership position responsible for CNC programming, workforce coordination, production scheduling, material readiness, quality, and safety. The successful candidate will ensure employees have the programs, materials, tooling, and direction needed to keep production moving and meet customer requirements. We are looking for someone who takes ownership of the facility, communicates clearly, and can adjust priorities as production needs change. Key Responsibilities · Develop, edit, and troubleshoot CNC programs using engineering drawings and job specifications. · Ensure CNC operators have accurate programs,George Junior Republic
Grove City, PA 16127 • (11 miles) • Full Time • $75,000 to $85,000 / yr • 10/15/2026
George Junior Republic was established in 1909. Since that time, the organization has expanded to include George Junior Republic in Pennsylvania, Preventative Aftercare, and George Junior Republic in Indiana. The organization is seeking a structured, mission-driven IT System Administrator & Helpdesk Leader to oversee our on-site technology infrastructure and guide our local technical support team. Located fully on-site at our Grove City, PA facility, this role manages daily operations in a Windows server environment, leverages NinjaOne for unified endpoint monitoring and helpdesk ticketing, and ensures strict HIPAA compliance across all network communication channels. Advanced architecture engineering for our Proxmox virtualization environment is managed by an external tier-3 contractor; tDearing Compressor
Youngstown, OH 44512 • (43.8 miles) • Full Time • 10/10/2026
At Dearing Compressor & Pump, our people power everything we do. They’re not just employees, they’re the heartbeat of our success and the driving force behind our progress. That’s why we treat every team member like family. With a strong, collaborative culture, and a true people-first approach, Dearing isn’t just a place to work, it’s a place to grow, make an impact, and thrive. Job Summary Dearing Compressor is seeking a Service Administrator to work in its Energy Aftermarket Service Department.The Service Administrator is crucial to the support and success of the department.This position is located in Youngstown, OH. Administrative Duties Track open service job progress, complete project/job closure and work with a team to verify billing. This includes summing labor hours and verifying cNational Center For Defense Manufacturing
Youngstown, OH 44503 • (41.5 miles) • Full Time • 10/9/2026
Data Engineer About America Makes America Makes is the Nation’s leading public-private partnership for Additive Manufacturing technology and education. Our members from industry, academia, government, workforce, and economic development organizations, work together to accelerate the adoption of AM and the nation’s global manufacturing competitiveness, focusing on three core missions - Technology Development, Education and Workforce Development, and Ecosystem. About the role and team As a data engineer, you will be part of a diverse team that is collaborating to grow and mature adaptive and additive manufacturing supply chains. The America Makes Institute views data and data sharing as a key component to communicating the outcomes and impacts of our efforts. Data is critical to the value ofVallourec USA Corporation
Youngstown, OH 44510 • (42.5 miles) • Full Time • 10/7/2026
Make an Impact With Us At Vallourec, we are seeking individuals whose passion and dedication match the strength and resilience of the steel we produce. The Manufacturing Systems Analyst (Program Analyst) gathers, reviews and analyzes customers’ requirements. The candidate should be able to convert user requirements into a system functional specification. He or She will work closely with consultants, vendors, and VDIS (Vallourec Digital & Information Systems) peers to develop solutions based upon functional requirements. The candidate will create design documents; as well as configure and create custom programs within the PSI Metals application framework. The position is a major contributor to increasing the Company’s competitive position within the OCTG (Oil Country Tubular Goods) marketplLASSONDE PAPPAS AND CO INC
Youngstown, OH 44512 • (43.8 miles) • Full Time • 10/2/2026
Here at Lassonde Pappas, we are family-owned and operated. As an employer, we offer a safe, clean, and friendly work environment for our staff to grow. We frequently offer fun events, lunches, rewards, and other incentives to show appreciation to our employees for their dedication to our ever growing company. POSITION SUMMARY The QA Supervisor reports to the QA Manager and is based out of our Boardman, Ohio location. This individual will be responsible for coordinating quality control activities while demonstrating leadership, interpersonal skills, rigor, and strong initiative. Primary Responsibilities include : Supervising the Quality Control Department The QA Supervisor assigns and prioritizes tasks within the team according to production contingencies and needs. They maintain a positiveTimmons Group
Franklin, PA 16323 • (13.2 miles) • Full Time • 10/29/2026
Job Description Timmons Group is currently seeking Telecommunications Field Technicians to join our Telecommunications & MRE group to support a project in Western Pennsylvania .The Telecommunications Field Technician will work with leading electrical and telecommunication companies to inspect assets and provide analysis of infrastructure. Essential Duties and Responsibilities of a successful candidate include but are not limited to : Collect GPS Positions, photos and attribute data for utility data related to electric and telecommunications assets in the field. Comfortable workingoutside independentlyin challenging conditions daily Ability to walk moderate distances carrying equipment Comfortable engaging property owners and discussing the data collection task and its necessity Manages datSepro America Llc
Warrendale, PA 15086 • (40.5 miles) • Full Time • $130,000 to $150,000 / yr • 10/28/2026
About Sepro Sepro America is part of Sepro Group, providing robotic automation for the plastics industry. Our service team helps customers install, operate, and maintain their equipment, with support ranging from startup and training to troubleshooting and ongoing maintenance. The opportunity We are looking for a Service Manager to lead service operations across the United States, Canada, and Mexico. Reporting to the Managing Director, you will manage two experienced technical supervisors and the staff responsible for service scheduling, administration, and customer training. The supervisors provide technical leadership within their territories. Your focus will be leading the team, organizing resources, resolving customer issues, and making sure commitments are met. You will have direct acPEAK Technical Services Inc.
Wexford, PA 15090 • (42.6 miles) • Full Time • $65,000 to $75,000 / yr • 10/28/2026
Project Estimator – Site Development / Excavation Our client is seeking an experienced Project Estimator to support excavation, site development, and underground utility projects. This position focuses specifically on civil/site work. The ideal candidate will have hands-on estimating experience involving earthwork, excavation, grading, sanitary and storm sewer, water lines, underground utilities, and related site-development construction. Responsibilities Prepare detailed cost estimates for excavation and site-development projects. Perform quantity takeoffs from civil drawings, site plans, specifications, and bid documents. Estimate labor, equipment, materials, subcontractors, and production costs. Develop estimates for: Excavation and earthwork Site grading Storm and sanitary sewer systemLarson Design Group
Cranberry Township, PA 16066 • (37.6 miles) • Full Time • $130,000 to $170,000 / yr • 10/27/2026
About Us Larson Design Group (LDG) is an award-winning, employee-owned Architecture, Engineering, and Consulting Firm. Guided by our core values, we’re expanding our team, opening new offices, and adding new offerings to provide responsive, innovative solutions to clients nationwide. Being 100% employee-owned directly impacts our culture: it drives our decision-making, motivates our teams, increases our productivity, improves retention, and contributes to the future success of our company. Our culture is one where we work hard for our clients and for each other – and we have fun collaborating, sharing experience and expertise, and learning along the way. We’re passionate about delivering exceptional quality, elevating client relationships, enriching the careers and lives of our employee owMural Industrial
Cranberry Township, PA 16066 • (37.6 miles) • Full Time • $80,000 to $100,000 / yr • 10/22/2026
Manufacturing Project Manager | Direct Hire | Cranberry Township, PA (Pittsburgh) **Overview ** Mural Group is partnering with a global leader in metals industry plant design, technology, and capital equipment to place a Project Manager at their Cranberry Township, Pennsylvania office. This is a direct-hire opportunity with one of the most recognized names in the global metals equipment space, managing complex customer projects across the steel and metals industry. The search is flagged as extremely critical - the hiring team is ready to move quickly. What You Will Be Doing You will own the customer relationship and project lifecycle for a portfolio of complex capital equipment projects. Day to day this is a coordination and communication-heavy role - you are the primary point of contact fSpang & Company
Sandy Lake, PA 161450457 • (12.5 miles) • Full Time • 10/14/2026
Substantial growth in the industries we serve, acquisition activity, and recent retirements, have created several openings at Spang & Company and its three global manufacturing divisions for those looking for a growing and rewarding career. Leadership opportunities exist within engineering, manufacturing, operations, and sales. Positions can be based in Pennsylvania or Ohio. Spang & Company has openings for senior managers and promising technical leaders who want to expand upon their professional experience working with our thriving company. We are looking for those with a technical bachelor’s degree, an advanced degree in engineering or an MBA or equivalent experience. Positions may be based in western Pennsylvania and northeast Ohio. Fluency in Mandarin Chinese is a strong plus. At SpangMarco Contractors
Warrendale, PA 15095 • (42.1 miles) • Full Time • 10/13/2026
Senior Project Manager – National Retail Construction Marco Contractors | Warrendale, PA (on-site, with travel) About Marco Marco Contractors is a national general contractor focused on commercial, retail, and restaurant construction. We partner with leading national brands to build, expand and remodel their stores across the country. Our clients depend on us to open stores on time and on budget, and our project managers are the reason they keep coming back. The Role We’re hiring a Senior Project Manager to lead multiple retail projects at once across the U.S., from pre-construction through closeout. You’ll be the main point of contact for clients, architects, and subcontractors, and you’ll own each project’s schedule, budget and results. Typical projects: ground-up builds, tenant improvemCDR Companies
Warrendale, PA • (40.9 miles) • Full Time • 10/5/2026
JOB SUMMARY: This role will be responsible for performing a variety of complex project management functions for multiple transportation projects. It is expected the position may plan, organize, lead, implement, and control various projects in support of the Regional Program Management Director and in conjunction with other project managers in the division. ESSENTIAL FUNCTIONS: Oversee multiple concurrent projects for an agency program; including financial management, funding oversight, project management and administration, and reimbursement processes. Proactively monitor the performance of projects, including quality, schedule and budgets. Develop plan of action to address any hurdles forecasted to impact the project performance, as needed. Oversee and coordinate technical design and planRobert Half
Wayne, PA 19087-4558 • (23.1 miles) • Full Time • 10/29/2026
We are looking for an Infrastructure Engineer to support and strengthen enterprise infrastructure operations across on-premises and cloud environments. This contract opportunity is ideal for a hands-on individual who can help maintain reliable data center services, improve Microsoft 365 and Azure platforms, and contribute to secure, scalable technology solutions. The role partners with internal teams and external providers to deliver practical infrastructure improvements, support end users, and drive consistent operational standards. Responsibilities: • Deliver technical support for employees using Windows, macOS, iOS, and Android devices, ensuring timely resolution of hardware, software, and access issues. • Oversee the health and performance of data center systems across physical, virtuaThe Bachrach Group
Kittanning, PA • (32.8 miles) • Full Time • 10/25/2026
Ford City, PA, Aleadinginternationalmachinemanufacturer, that builds and remanufactures roll grinders, lathes, mills and many other large machine tools, is seeking to employ: Roll Grinder Software Commission ing Technician The position involvesstartup,commissioningand serviceof Roll Grinding machinesin the steel,aluminumandpaperindustry. Technical Responsibilities: Oversee the installation of roll grinding machines and ensure they are set up according to manufacturer specifications and industry standards. Conduct test runs and performance evaluations to ensure the machines meet required precision and output levels. Train operators and maintenance staff on the proper use and upkeep of roll grinding machines. Analyze grinding processes and recommend improvements to enhance productivity and pAddison Group
Wayne, PA • (23.1 miles) • Full Time • 10/23/2026
Title: Data Entry Clerk Location: Radnor, PA | Fully Onsite Pay: $19 - $21 / hour Employment Type: Contract (4 - 6 Months) Benefits: This position may be eligible for health, dental, vision, insurance, and 401(K) The Data Entry Clerk supports the servicing and closing process by handling documentation, maintaining accurate records, and communicating with internal teams and external partners. This role requires strong attention to detail, organization, and a customer-focused mindset to ensure transactions move smoothly from start to finish. Key Responsibilities Provide administrative support throughout the escrow and closing lifecycle Assist with opening, maintaining, and finalizing escrow files Prepare and review closing-related documentation for completeness and accuracy Enter and manageFlynn's Tire Group
Grove City, PA 16127 • (11 miles) • Full Time • 10/24/2026
Flynn's Tire is always looking for dependable, honest, enthusiastic, respectful team members to become part of our family. If you're looking for a career with a company this is closed on Sundays and major holidays, then our family-owned company is the place for you! We provide hands-on and classroom training for all of our Team Members and strive to provide advancement opportunities/promote from within. If you do not see a current job listing for a location or position in which you're interested, please complete this General Application for future openings. The Flynn's Difference Since 1964, Flynn's Tire & Auto Service has been a family-owned leader throughout Western Pennsylvania and Eastern Ohio. Our mission has always been to keep America rolling safely by making tire and automotive serJoy Baking Group
Hermitage, PA 16148 • (29.3 miles) • Full Time • $80,000 to $110,000 / yr • 10/22/2026
Overview The Data Analytics Engineer supports the enterprise data and analytics platform for D365 and connected operational systems. The role will help build and maintain Microsoft Fabric, data pipelines, semantic models, Power BI reporting, operational analytics, and AI-enabled solutions. This role is well suited for an early-career professional with strong analytical and technical aptitude, curiosity, ownership, and a willingness to learn and grow into broader responsibility for enterprise data, analytics, and AI capabilities. This position is expected to collaborate across IT, business teams, implementation partners, and other stakeholders. Occasional after-hours and weekend work may be required to support planned system releases, cutovers, maintenance activities, and critical productioWabtec
Grove City, PA 16127 • (11 miles) • Full Time • 10/20/2026
Job Description Summary: The Emissions Compliance Engineer – Laboratories & Field Services provides engineering and regulatory compliance expertise for emissions testing laboratories and locomotive field service activities. This role applies in-depth engineering and emissions compliance knowledge to interpret regulatory requirements, evaluate laboratory and service practices, resolve complex compliance issues, and improve processes and controls. The engineer partners with Engineering, Engine Performance, Laboratory Operations, Field Services, and Product Safety & Regulatory Compliance stakeholders to support compliant product testing, certification, and service activities across multiple locations and regulatory jurisdictions. Experience & Qualifications: Bachelor’s degree in Engineering oLarson Design Group
Cranberry Township, PA 16066 • (37.6 miles) • Full Time • 10/25/2026
About Us At Larson Design Group (LDG), we believe meaningful work begins with a shared mission. We are an award-winning, 100% employee-owned Architecture, Engineering, and Consulting firm that partners with federal, state, local, and private-sector clients to design stronger infrastructure, more resilient communities, and better places to live and work. Our teams bring together diverseexpertiseto solve complex challenges through collaboration, accountability, and service-qualities that transitioning military professionals already know well. Because every employee is also an owner, each person has a voice in our success and a stake in the impact we create. At LDG,you’lljoin a people-focused environment where initiative is valued, knowledge is shared, and your military experience can becomeFlynn's Tire Group
New Castle, PA 16105 • (27.2 miles) • Full Time • 10/24/2026
Flynn's Tire is always looking for dependable, honest, enthusiastic, respectful team members to become part of our family. If you're looking for a career with a company this is closed on Sundays and major holidays, then our family-owned company is the place for you! We provide hands-on and classroom training for all of our Team Members and strive to provide advancement opportunities/promote from within. If you do not see a current job listing for a location or position in which you're interested, please complete this General Application for future openings. The Flynn's Difference Since 1964, Flynn's Tire & Auto Service has been a family-owned leader throughout Western Pennsylvania and Eastern Ohio. Our mission has always been to keep America rolling safely by making tire and automotive serWabtec
Grove City, PA • (12.4 miles) • Full Time • 10/22/2026
Company Description Wabtec Corporation is a leading global provider of equipment, systems, digital solutions, and value-added services for freight and transit rail as well as the mining, marine, and industrial markets. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation, and Faiveley Transport, the company has grown to become One Wabtec, with unmatched digital expertise, technological innovation, and world-class manufacturing and services, enabling the digital-rail-and-transit ecosystems. Wabtec is focused on performance that drives progress and unlocks our customers’ potential by delivering innovative and lasting transportation solutions that move and improve the world. We are lifelong learners obsessed with making things better to drive exceptionalJoy Baking Group
Hermitage, PA 16148 • (29.3 miles) • Full Time • 10/22/2026
Overview The ERP Application Developer develops, extends, automates, and supports applications within the Microsoft Dynamics 365 F&SCM and Power Platform ecosystem. The role will work closely with the ERP Technical & Integration Lead, business teams, and implementation partners to build sustainable solutions and reduce long-term reliance on external consultants. This role is well suited for an early-career professional with strong technical aptitude, curiosity, ownership, and a willingness to learn and grow into deeper D365 application ownership. This position is expected to collaborate across IT, business teams, implementation partners, and other stakeholders. Occasional after-hours and weekend work may be required to support planned system releases, cutovers, maintenance activities, andJoy Baking Group
Hermitage, PA 16148 • (29.3 miles) • Full Time • $80,000 to $110,000 / yr • 10/2/2026
Overview The IT Services Manager is responsible for overseeing the delivery, coordination, and continuous improvement of IT support services across all Joy Baking Group locations. This includes managing internal support workflows, ticketing systems, and the system performance of co-managed service providers (MSPs). The role acts as a key liaison between the business, internal IT staff, and external vendors to ensure reliable, responsive, and end-user focused IT service delivery in support of a 24/7 manufacturing environment. Responsibilities Manage the day-to-day operation of end-user IT support across all sites Establish, monitor, and enforce service level agreements (SLAs) with internal staff and Manage Service Provider (MSPs) Implementing IT service strategies to optimize service qualit