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Full Time
6/26/2024
Newmanstown, PA 17073
(6.4 miles)
Requisition Number:24229At UGI Utilities, Inc. we believe in providing a superior range of energy products and services to our customers in a safe, affordable manner. As our energy needs evolve, UGI will be there providing safe and reliable service that brings warmth and comfort to our 750,000 customers in 45 counties in Pennsylvania and 1 county in Maryland.We strive to reflect the communities we serve by attracting and retaining top talent, while maintaining a diverse workforce that embraces our culture of safety, service, and integrity. As an employee of UGI Utilities, you can expect a competitive total compensation plan and comprehensive benefits. Employees work in a collaborative environment, have upward mobility opportunities, and the ability to enjoy a true work life balance.UGI is committed to acting in a sustainable and socially responsible manner to minimize our impact on the environment and to enrich the lives of our customers, communities, and employees. To learn more about UGI's workplace culture, sustainability efforts, and commitment to diversity, equity and inclusion (DE&I), we invite you to visit our UGI Corporate sustainability page.Apply to UGI Utilities today to share in our mission and support countless neighbors, friends, and families in providing best-in-class products and services!Job SummaryThis is a hybrid role based out of the Denver, PA office. Hybrid schedule is 3 days per week in office-Tuesday, Wednesday and Thursday.Functional Analyst responsible for translating the Business requirements of the Functional Areas (e.g., Finance, Controlling, Supply Chain, Human Resources, Customer Service, Meter Operations, etc.) into print related functionality within the OpenText and SAP IS-U CR&B systems. This includes involvement in all aspects of project work, on-going functional enhancements, troubleshooting, software patching and legal changes. Collaborates on all phases of the systems development life cycle (SDLC) with a focus on the analysis, design, and development of configuration-based solutions. Must continuously maintain and develop the necessary skillsets, both technical and analytical to provide value-added business solutions and in keeping with the IT technical architecture roadmap.Duties and ResponsibilitiesSupport UGI’s Bill print and Correspondence processing and related system functionality, by building upon existing technical skills and experience with Open Text StreamServe product. Broaden capability within the SAP CR&B and OpenText systems related to operational print activities, resolution of print issues, and integration with UGI’s print vendor. Work with business unit analysts, EBT resources, and other IT technical resources, to develop new systems and enhance existing systems to meet changing business policy and legislative requirements. Performs configuration to support defined business processes/functions including the timely testing and validation of software patches released by SAP and OpenText.Troubleshoot incidents reported against IT applications. Assist in investigating issues to determine the root cause of problems. Supports and monitors daily batch processing, responding to job failures in a timely manner. Provide 24X7 primary and/or secondary support to core applications considered business critical.Supports the request and analysis phases of the Software Development Lifecycle (SDLC) by assisting with documentation and estimates. Executes the design, development, testing and implementation phases of SDLC by producing functional specifications, test plans and effort estimates, under the guidance of more senior staff.Oversee vendor relationships to ensure external interfaces and product support meet the needs of the Company with specific focus on the Bill and Correspondence Print related integrations.Keep apprised of current trends in the business marketplace with a focus on product and service development, delivery, and support, and applying key technologies. Provides input and direction on business unit technology strategies.Perform other duties as requested.Knowledge, Skills and AbilitiesPossess analytical skills, which allows for the assessment of business processes and how they guide and shape application functionality.Comprehends technical design specifications and possesses knowledge of development tools and technologies in support of the Information Technology Architecture.Understands project plans and is able to clearly articulate their role, project goals, and timelines.Basic knowledge of COBIT5 based IT Governance and Management framework or other structured industry standard methodologies.Good verbal, written and interpersonal skills.Education and ExperienceAdvisory level:Bachelor’s degree in Information/Computer Science, Information Systems or equivalent discipline is preferred.Four (4) or more years of functional support experience. Comprised of at least two (2) years supporting the OpenText StreamServe product and at least two (2) years of experience supporting applications, systems or business processes with analysis, design, and/or improvement related to invoice and correspondence printing.Preferred: Two (2) years of experience with SAP Utilities (IS-U / CR&B) configuration and integration with the OpenText StreamServe product.ITIL (IT Infrastructure Library) Foundation certification (at hire or within 12 months in position).Configurator II level:Prior hands-on experience supporting business processes, applications or systems with analysis, configuration, testing and/or improvement associated with OpenText StreamServe product.In lieu of experience in the components listed above, two (2)+ years of direct hands-on experience supporting business processes, applications or systems with analysis, testing and/or improvement focus is required. We offer comprehensive benefits, some of which are:medical, prescription, dental, vision, life insurancedisability plans401(k) matched savings planpaid vacationcompany stock purchase programwellness programstuition reimbursementpaid parental leavepaid volunteer timeadoption assistanceUGI Utilities, Inc. is an Equal Opportunity and Affirmative Action Employer. As such, the Company abides by the requirements of the Executive Order 11246, 41 CFR 60-741.5(a), and 41 CFR 60-300.5(a). The Company does not discriminate on the basis of race, color, sex, national origin, disability, age, gender identity, veteran status, or any other legally protected class in its practices.Successful applicants shall be required to pass a pre-employment drug screen as a condition of employment, and if hired, shall be subject to substance abuse testing in accordance with UGI policies.As a federal contractor that engages in safety-sensitive work, UGI cannot permit employees in certain positions to use medical marijuana, even if prescribed by an authorized physician. Similarly, applicants for such positions who are actively using medical marijuana may be denied hire on that basis.
Full Time
7/16/2024
Middletown, PA 17057
(30.8 miles)
Job ID NumberR3159Employment TypeFull timeWorksite FlexibilityOnsiteJob SummaryAs the Voice/Phone and Cloud Contract Center Technology Architect, you will be responsible for designing and implementing voice and contact center solutions.Job DescriptionWe are looking for a Voice/Phone and Cloud Contract Center Technology Architect to design and implement voice and contact center solutions. This position will be full-time and onsite.What You’ll DoDesign and implement voice and contact center solutionsMigrate from on prem contact center to cloud hosted contact center as a service provider in a PCI compliant environmentPlan, document, and support the configuration of contact center supporting solutionsCreate detailed solution designs and documentation that supports the development, implementation, and operations of enterprise-class SaaS/CCaaS solutionsProficient in centralized contact center scripting, routing, recording, and integration with CRM and other systemsUnderstand networking principals (DNS, QOS, DHCP, UDP)Act as the Lead Unified Communications Solution Architect, leading UC discovery sessions, developing solutions based on client requirements, and creating low-level designs based on best practicesDevelop and maintain detailed designs within the Cloud Network environmentDesign and implement PCI-compliant phone and contact center architectureDesign and implement VDI agent architecture enabling and supporting the capabilities aboveDevelop, support, and implement architecture roadmaps and high-level designs for the Cloud Network environmentWhat You'll NeedRequired:5 years’ experience as in combination of either Cisco Cloud based Contact Center, Microsoft's DCCP, Nice Connect, or Genesys Contact Center Architect level roles required with 10+ years desired in designing, building, and managing high volume contact centerExperience in moving from an on prem contact center to a cloud-based contact centerExperience with at least 2 CTI integrations with Microsoft Dynamics CE platform or equivalent commercially available CRM systemsExperience in passing context from IVR to the agent as part of designing omnichannel contact center platformStrong understanding in ways to delegate PCI to other cloud hosted providersPhysical DemandsAbility to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standardsSedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitorReasonable Accommodation StatementIf you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to or (888) 824 – 8111.Equal Employment Opportunity Policy StatementIt is the policy of CAI not to discriminate against any employee or applicant due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Employees and applicants of CAI will not be subject to harassment due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.
Full Time
6/26/2024
Newmanstown, PA 17073
(6.4 miles)
Requisition Number:24229At UGI Utilities, Inc. we believe in providing a superior range of energy products and services to our customers in a safe, affordable manner. As our energy needs evolve, UGI will be there providing safe and reliable service that brings warmth and comfort to our 750,000 customers in 45 counties in Pennsylvania and 1 county in Maryland.We strive to reflect the communities we serve by attracting and retaining top talent, while maintaining a diverse workforce that embraces our culture of safety, service, and integrity. As an employee of UGI Utilities, you can expect a competitive total compensation plan and comprehensive benefits. Employees work in a collaborative environment, have upward mobility opportunities, and the ability to enjoy a true work life balance.UGI is committed to acting in a sustainable and socially responsible manner to minimize our impact on the environment and to enrich the lives of our customers, communities, and employees. To learn more about UGI's workplace culture, sustainability efforts, and commitment to diversity, equity and inclusion (DE&I), we invite you to visit our UGI Corporate sustainability page.Apply to UGI Utilities today to share in our mission and support countless neighbors, friends, and families in providing best-in-class products and services!Job SummaryThis is a hybrid role based out of the Denver, PA office. Hybrid schedule is 3 days per week in office-Tuesday, Wednesday and Thursday.Functional Analyst responsible for translating the Business requirements of the Functional Areas (e.g., Finance, Controlling, Supply Chain, Human Resources, Customer Service, Meter Operations, etc.) into print related functionality within the OpenText and SAP IS-U CR&B systems. This includes involvement in all aspects of project work, on-going functional enhancements, troubleshooting, software patching and legal changes. Collaborates on all phases of the systems development life cycle (SDLC) with a focus on the analysis, design, and development of configuration-based solutions. Must continuously maintain and develop the necessary skillsets, both technical and analytical to provide value-added business solutions and in keeping with the IT technical architecture roadmap.Duties and ResponsibilitiesSupport UGI’s Bill print and Correspondence processing and related system functionality, by building upon existing technical skills and experience with Open Text StreamServe product. Broaden capability within the SAP CR&B and OpenText systems related to operational print activities, resolution of print issues, and integration with UGI’s print vendor. Work with business unit analysts, EBT resources, and other IT technical resources, to develop new systems and enhance existing systems to meet changing business policy and legislative requirements. Performs configuration to support defined business processes/functions including the timely testing and validation of software patches released by SAP and OpenText.Troubleshoot incidents reported against IT applications. Assist in investigating issues to determine the root cause of problems. Supports and monitors daily batch processing, responding to job failures in a timely manner. Provide 24X7 primary and/or secondary support to core applications considered business critical.Supports the request and analysis phases of the Software Development Lifecycle (SDLC) by assisting with documentation and estimates. Executes the design, development, testing and implementation phases of SDLC by producing functional specifications, test plans and effort estimates, under the guidance of more senior staff.Oversee vendor relationships to ensure external interfaces and product support meet the needs of the Company with specific focus on the Bill and Correspondence Print related integrations.Keep apprised of current trends in the business marketplace with a focus on product and service development, delivery, and support, and applying key technologies. Provides input and direction on business unit technology strategies.Perform other duties as requested.Knowledge, Skills and AbilitiesPossess analytical skills, which allows for the assessment of business processes and how they guide and shape application functionality.Comprehends technical design specifications and possesses knowledge of development tools and technologies in support of the Information Technology Architecture.Understands project plans and is able to clearly articulate their role, project goals, and timelines.Basic knowledge of COBIT5 based IT Governance and Management framework or other structured industry standard methodologies.Good verbal, written and interpersonal skills.Education and ExperienceAdvisory level:Bachelor’s degree in Information/Computer Science, Information Systems or equivalent discipline is preferred.Four (4) or more years of functional support experience. Comprised of at least two (2) years supporting the OpenText StreamServe product and at least two (2) years of experience supporting applications, systems or business processes with analysis, design, and/or improvement related to invoice and correspondence printing.Preferred: Two (2) years of experience with SAP Utilities (IS-U / CR&B) configuration and integration with the OpenText StreamServe product.ITIL (IT Infrastructure Library) Foundation certification (at hire or within 12 months in position).Configurator II level:Prior hands-on experience supporting business processes, applications or systems with analysis, configuration, testing and/or improvement associated with OpenText StreamServe product.In lieu of experience in the components listed above, two (2)+ years of direct hands-on experience supporting business processes, applications or systems with analysis, testing and/or improvement focus is required. We offer comprehensive benefits, some of which are:medical, prescription, dental, vision, life insurancedisability plans401(k) matched savings planpaid vacationcompany stock purchase programwellness programstuition reimbursementpaid parental leavepaid volunteer timeadoption assistanceUGI Utilities, Inc. is an Equal Opportunity and Affirmative Action Employer. As such, the Company abides by the requirements of the Executive Order 11246, 41 CFR 60-741.5(a), and 41 CFR 60-300.5(a). The Company does not discriminate on the basis of race, color, sex, national origin, disability, age, gender identity, veteran status, or any other legally protected class in its practices.Successful applicants shall be required to pass a pre-employment drug screen as a condition of employment, and if hired, shall be subject to substance abuse testing in accordance with UGI policies.As a federal contractor that engages in safety-sensitive work, UGI cannot permit employees in certain positions to use medical marijuana, even if prescribed by an authorized physician. Similarly, applicants for such positions who are actively using medical marijuana may be denied hire on that basis.
Full Time
7/19/2024
Lebanon, PA 17042
(12.4 miles)
CONQUERING CYBERSPACEWith the constant evolution of today’s technology, information and communications can be optimized like never before. Responsible for a wide range of weaponry, training and intelligence efficiencies, Cyberspace Operations Officers are the foremost experts on the vast world of cyberspace. From computerized, satellite and airborne communications to postal operations and tracking systems, these irreplaceable assets play a critical role in planning missions and ensuring the effectiveness of our cyberspace capabilities.REQUIREMENTSYou must meet several requirements before joining the Air Force. These concern your background, overall health and other standards set by the Air Force, Department of Defense and federal law.Minimum EducationBachelor’s degree with a focus in computer and information sciences, engineering, mathematics, computer science, management information systems or other related disciplines QualificationsKnowledge of electronics theory, information technology, telecommunications and supervisory and control systems including cryptography, vulnerability assessment and exploitation techniquesCompletion of Undergraduate Cyberspace training and mission qualification training in specialty areaCompletion of a current Single Scoped Background Investigation (SSBI)Completionof Officer Training School (OTS), AirForce Academy (AFA) or AirForce Reserve Officer Training Corps (AFROTC)Must be between the ages of 18 and 42
Full Time
6/26/2024
Newmanstown, PA 17073
(6.4 miles)
Requisition Number:24229At UGI Utilities, Inc. we believe in providing a superior range of energy products and services to our customers in a safe, affordable manner. As our energy needs evolve, UGI will be there providing safe and reliable service that brings warmth and comfort to our 750,000 customers in 45 counties in Pennsylvania and 1 county in Maryland.We strive to reflect the communities we serve by attracting and retaining top talent, while maintaining a diverse workforce that embraces our culture of safety, service, and integrity. As an employee of UGI Utilities, you can expect a competitive total compensation plan and comprehensive benefits. Employees work in a collaborative environment, have upward mobility opportunities, and the ability to enjoy a true work life balance.UGI is committed to acting in a sustainable and socially responsible manner to minimize our impact on the environment and to enrich the lives of our customers, communities, and employees. To learn more about UGI's workplace culture, sustainability efforts, and commitment to diversity, equity and inclusion (DE&I), we invite you to visit our UGI Corporate sustainability page.Apply to UGI Utilities today to share in our mission and support countless neighbors, friends, and families in providing best-in-class products and services!Job SummaryThis is a hybrid role based out of the Denver, PA office. Hybrid schedule is 3 days per week in office-Tuesday, Wednesday and Thursday.Functional Analyst responsible for translating the Business requirements of the Functional Areas (e.g., Finance, Controlling, Supply Chain, Human Resources, Customer Service, Meter Operations, etc.) into print related functionality within the OpenText and SAP IS-U CR&B systems. This includes involvement in all aspects of project work, on-going functional enhancements, troubleshooting, software patching and legal changes. Collaborates on all phases of the systems development life cycle (SDLC) with a focus on the analysis, design, and development of configuration-based solutions. Must continuously maintain and develop the necessary skillsets, both technical and analytical to provide value-added business solutions and in keeping with the IT technical architecture roadmap.Duties and ResponsibilitiesSupport UGI’s Bill print and Correspondence processing and related system functionality, by building upon existing technical skills and experience with Open Text StreamServe product. Broaden capability within the SAP CR&B and OpenText systems related to operational print activities, resolution of print issues, and integration with UGI’s print vendor. Work with business unit analysts, EBT resources, and other IT technical resources, to develop new systems and enhance existing systems to meet changing business policy and legislative requirements. Performs configuration to support defined business processes/functions including the timely testing and validation of software patches released by SAP and OpenText.Troubleshoot incidents reported against IT applications. Assist in investigating issues to determine the root cause of problems. Supports and monitors daily batch processing, responding to job failures in a timely manner. Provide 24X7 primary and/or secondary support to core applications considered business critical.Supports the request and analysis phases of the Software Development Lifecycle (SDLC) by assisting with documentation and estimates. Executes the design, development, testing and implementation phases of SDLC by producing functional specifications, test plans and effort estimates, under the guidance of more senior staff.Oversee vendor relationships to ensure external interfaces and product support meet the needs of the Company with specific focus on the Bill and Correspondence Print related integrations.Keep apprised of current trends in the business marketplace with a focus on product and service development, delivery, and support, and applying key technologies. Provides input and direction on business unit technology strategies.Perform other duties as requested.Knowledge, Skills and AbilitiesPossess analytical skills, which allows for the assessment of business processes and how they guide and shape application functionality.Comprehends technical design specifications and possesses knowledge of development tools and technologies in support of the Information Technology Architecture.Understands project plans and is able to clearly articulate their role, project goals, and timelines.Basic knowledge of COBIT5 based IT Governance and Management framework or other structured industry standard methodologies.Good verbal, written and interpersonal skills.Education and ExperienceAdvisory level:Bachelor’s degree in Information/Computer Science, Information Systems or equivalent discipline is preferred.Four (4) or more years of functional support experience. Comprised of at least two (2) years supporting the OpenText StreamServe product and at least two (2) years of experience supporting applications, systems or business processes with analysis, design, and/or improvement related to invoice and correspondence printing.Preferred: Two (2) years of experience with SAP Utilities (IS-U / CR&B) configuration and integration with the OpenText StreamServe product.ITIL (IT Infrastructure Library) Foundation certification (at hire or within 12 months in position).Configurator II level:Prior hands-on experience supporting business processes, applications or systems with analysis, configuration, testing and/or improvement associated with OpenText StreamServe product.In lieu of experience in the components listed above, two (2)+ years of direct hands-on experience supporting business processes, applications or systems with analysis, testing and/or improvement focus is required. We offer comprehensive benefits, some of which are:medical, prescription, dental, vision, life insurancedisability plans401(k) matched savings planpaid vacationcompany stock purchase programwellness programstuition reimbursementpaid parental leavepaid volunteer timeadoption assistanceUGI Utilities, Inc. is an Equal Opportunity and Affirmative Action Employer. As such, the Company abides by the requirements of the Executive Order 11246, 41 CFR 60-741.5(a), and 41 CFR 60-300.5(a). The Company does not discriminate on the basis of race, color, sex, national origin, disability, age, gender identity, veteran status, or any other legally protected class in its practices.Successful applicants shall be required to pass a pre-employment drug screen as a condition of employment, and if hired, shall be subject to substance abuse testing in accordance with UGI policies.As a federal contractor that engages in safety-sensitive work, UGI cannot permit employees in certain positions to use medical marijuana, even if prescribed by an authorized physician. Similarly, applicants for such positions who are actively using medical marijuana may be denied hire on that basis.
Full Time
7/19/2024
Newmanstown, PA 17073
(6.4 miles)
Requisition Number:24158At UGI Utilities, Inc. we believe in providing a superior range of energy products and services to our customers in a safe, affordable manner. As our energy needs evolve, UGI will be there providing safe and reliable service that brings warmth and comfort to our 750,000 customers in 45 counties in Pennsylvania and 1 county in Maryland.We strive to reflect the communities we serve by attracting and retaining top talent, while maintaining a diverse workforce that embraces our culture of safety, service, and integrity. As an employee of UGI Utilities, you can expect a competitive total compensation plan and comprehensive benefits. Employees work in a collaborative environment, have upward mobility opportunities, and the ability to enjoy a true work life balance.UGI is committed to acting in a sustainable and socially responsible manner to minimize our impact on the environment and to enrich the lives of our customers, communities, and employees. To learn more about UGI's workplace culture, sustainability efforts, and commitment to diversity, equity and inclusion (DE&I), we invite you to visit our UGI Corporate sustainability page.Apply to UGI Utilities today to share in our mission and support countless neighbors, friends, and families in providing best-in-class products and services!Job SummaryThis position is hybrid to the Denver, PA office and requires that you work in office Tuesday, Wednesday and Thursday each week.Functional Analyst responsible for translating the Business requirements of Customer Accounting, Remittance, Credit & Collection, Outreach and Revenue Accounting areas into SAP IS-U FICA components of the SAP Configuration IMG (SAP Implementation Guide). This includes involvement in all aspects of project work, on-going functional enhancements, troubleshooting, software patching and legal changes. Collaborates on all phases of the systems development lifecycle (SDLC) with a focus on the analysis, design, and development of configuration-based solutions. Must continuously maintain and develop the necessary skillsets, both technical and analytical, to enhance value-added business solutions within the IT architecture.Duties and ResponsibilitiesActs as a subject matter expert in the SAP FICA functional area, developing strong business and system knowledge of the assigned functional area to successfully deliver a range of projects and financial related requests. Works with business unit analysts, EBT resources and other IT technical resources, to design, configure, test and implement solutions to meet changing policy, regulatory and business requirements. Performs configuration to support defined business processes/functions including the timely testing and validation of software patches released by SAP.Troubleshoots incidents reported against IT applications. Assist in investigating issues to determine the root cause of problems. Supports and monitors daily batch processing, responding to job failures in a timely manner. Provides 24X7 primary and/or secondary support to core applications considered business critical.Supports the request and analysis phases of the Software Development Lifecycle (SDLC). Responsible for generating the required documentation throughout the different phases of a project. This includes creating functional specifications and test plans while providing input into project charters, project plans and estimates. Follow established change management procedures to ensure that application modifications are implemented in a way that meets internal IT controls. Provide guidance on financial processing to other team members. Documents configuration processes and procedures for relevant SAP systems through the use of flow charts, screen shots and step-by-step instructions. Coordinates and provides thorough and consistent end-user training on relevant SAP system functionality.May assume the following roles as required:IT liaison for assigned functional team responsible for status, assignments, and release planning. Manage applicable third-party vendor relationships to ensure ongoing interface and product support.Keep apprised of current trends in the business marketplace with a focus on product and service development, delivery, and support, and applying key technologies. Provides input and direction on business unit technology strategies. Perform other duties as requested.Knowledge, Skills and AbilitiesPossess strong analytical skills, which allows for the assessment of business processes and how they guide and shape application functionality.Possess competency to comprehend technical design specifications, work with SAP tables, SAP queries, mass update scripts and SAP debugging. Strong verbal, written, analytical and interpersonal skills. Frequently presents information to their team, department, and business areas.Understands project plans and is able to clearly articulate their role, project goals, and timelines. Develops project plans for small projects; partners with Project Managers to develop project plans for large projects and assists Manager with resource management.Working knowledge of COBIT5 based IT Governance and Management framework or other structured industry standard methodologies.Stays current with IT industry trends and emerging technologies; suggests and leads application of new technologies.Drives business process improvement by the identification of value-added enhancements.Education and ExperienceBachelor’s degree in Information/Computer Science, Information Systems, Engineering, or equivalent discipline. An Associate’s Degree in Computer Science, Information Systems or equivalent discipline plus seven (7) years of related SAP configuration experience may be substituted for a Bachelor’s degree.Required: Six (6) or more years of functional SAP experience. Comprised of at least four (4) years of experience with SAP Utilities (IS-U / CR&B) configuration and at least two (2) years of experience supporting applications, systems or business processes with analysis, design and/or improvement focus on the following component:SAP IS-U FICAPreferred: Six (6) or more years of functional SAP IS-U experience in SAP IS-U FICA.ITIL (IT Infrastructure Library) Foundation certification (at hire or within 12 months in position).We offer comprehensive benefits, some of which are:medical, prescription, dental, vision, life insurancedisability plans401(k) matched savings planpaid vacationcompany stock purchase programwellness programstuition reimbursementpaid parental leavepaid volunteer timeadoption assistanceUGI Utilities, Inc. is an Equal Opportunity and Affirmative Action Employer. As such, the Company abides by the requirements of the Executive Order 11246, 41 CFR 60-741.5(a), and 41 CFR 60-300.5(a). The Company does not discriminate on the basis of race, color, sex, national origin, disability, age, gender identity, veteran status, or any other legally protected class in its practices.Successful applicants shall be required to pass a pre-employment drug screen as a condition of employment, and if hired, shall be subject to substance abuse testing in accordance with UGI policies.As a federal contractor that engages in safety-sensitive work, UGI cannot permit employees in certain positions to use medical marijuana, even if prescribed by an authorized physician. Similarly, applicants for such positions who are actively using medical marijuana may be denied hire on that basis.
Full Time
7/19/2024
Newmanstown, PA 17073
(6.4 miles)
Requisition Number:24158At UGI Utilities, Inc. we believe in providing a superior range of energy products and services to our customers in a safe, affordable manner. As our energy needs evolve, UGI will be there providing safe and reliable service that brings warmth and comfort to our 750,000 customers in 45 counties in Pennsylvania and 1 county in Maryland.We strive to reflect the communities we serve by attracting and retaining top talent, while maintaining a diverse workforce that embraces our culture of safety, service, and integrity. As an employee of UGI Utilities, you can expect a competitive total compensation plan and comprehensive benefits. Employees work in a collaborative environment, have upward mobility opportunities, and the ability to enjoy a true work life balance.UGI is committed to acting in a sustainable and socially responsible manner to minimize our impact on the environment and to enrich the lives of our customers, communities, and employees. To learn more about UGI's workplace culture, sustainability efforts, and commitment to diversity, equity and inclusion (DE&I), we invite you to visit our UGI Corporate sustainability page.Apply to UGI Utilities today to share in our mission and support countless neighbors, friends, and families in providing best-in-class products and services!Job SummaryThis position is hybrid to the Denver, PA office and requires that you work in office Tuesday, Wednesday and Thursday each week.Functional Analyst responsible for translating the Business requirements of Customer Accounting, Remittance, Credit & Collection, Outreach and Revenue Accounting areas into SAP IS-U FICA components of the SAP Configuration IMG (SAP Implementation Guide). This includes involvement in all aspects of project work, on-going functional enhancements, troubleshooting, software patching and legal changes. Collaborates on all phases of the systems development lifecycle (SDLC) with a focus on the analysis, design, and development of configuration-based solutions. Must continuously maintain and develop the necessary skillsets, both technical and analytical, to enhance value-added business solutions within the IT architecture.Duties and ResponsibilitiesActs as a subject matter expert in the SAP FICA functional area, developing strong business and system knowledge of the assigned functional area to successfully deliver a range of projects and financial related requests. Works with business unit analysts, EBT resources and other IT technical resources, to design, configure, test and implement solutions to meet changing policy, regulatory and business requirements. Performs configuration to support defined business processes/functions including the timely testing and validation of software patches released by SAP.Troubleshoots incidents reported against IT applications. Assist in investigating issues to determine the root cause of problems. Supports and monitors daily batch processing, responding to job failures in a timely manner. Provides 24X7 primary and/or secondary support to core applications considered business critical.Supports the request and analysis phases of the Software Development Lifecycle (SDLC). Responsible for generating the required documentation throughout the different phases of a project. This includes creating functional specifications and test plans while providing input into project charters, project plans and estimates. Follow established change management procedures to ensure that application modifications are implemented in a way that meets internal IT controls. Provide guidance on financial processing to other team members. Documents configuration processes and procedures for relevant SAP systems through the use of flow charts, screen shots and step-by-step instructions. Coordinates and provides thorough and consistent end-user training on relevant SAP system functionality.May assume the following roles as required:IT liaison for assigned functional team responsible for status, assignments, and release planning. Manage applicable third-party vendor relationships to ensure ongoing interface and product support.Keep apprised of current trends in the business marketplace with a focus on product and service development, delivery, and support, and applying key technologies. Provides input and direction on business unit technology strategies. Perform other duties as requested.Knowledge, Skills and AbilitiesPossess strong analytical skills, which allows for the assessment of business processes and how they guide and shape application functionality.Possess competency to comprehend technical design specifications, work with SAP tables, SAP queries, mass update scripts and SAP debugging. Strong verbal, written, analytical and interpersonal skills. Frequently presents information to their team, department, and business areas.Understands project plans and is able to clearly articulate their role, project goals, and timelines. Develops project plans for small projects; partners with Project Managers to develop project plans for large projects and assists Manager with resource management.Working knowledge of COBIT5 based IT Governance and Management framework or other structured industry standard methodologies.Stays current with IT industry trends and emerging technologies; suggests and leads application of new technologies.Drives business process improvement by the identification of value-added enhancements.Education and ExperienceBachelor’s degree in Information/Computer Science, Information Systems, Engineering, or equivalent discipline. An Associate’s Degree in Computer Science, Information Systems or equivalent discipline plus seven (7) years of related SAP configuration experience may be substituted for a Bachelor’s degree.Required: Six (6) or more years of functional SAP experience. Comprised of at least four (4) years of experience with SAP Utilities (IS-U / CR&B) configuration and at least two (2) years of experience supporting applications, systems or business processes with analysis, design and/or improvement focus on the following component:SAP IS-U FICAPreferred: Six (6) or more years of functional SAP IS-U experience in SAP IS-U FICA.ITIL (IT Infrastructure Library) Foundation certification (at hire or within 12 months in position).We offer comprehensive benefits, some of which are:medical, prescription, dental, vision, life insurancedisability plans401(k) matched savings planpaid vacationcompany stock purchase programwellness programstuition reimbursementpaid parental leavepaid volunteer timeadoption assistanceUGI Utilities, Inc. is an Equal Opportunity and Affirmative Action Employer. As such, the Company abides by the requirements of the Executive Order 11246, 41 CFR 60-741.5(a), and 41 CFR 60-300.5(a). The Company does not discriminate on the basis of race, color, sex, national origin, disability, age, gender identity, veteran status, or any other legally protected class in its practices.Successful applicants shall be required to pass a pre-employment drug screen as a condition of employment, and if hired, shall be subject to substance abuse testing in accordance with UGI policies.As a federal contractor that engages in safety-sensitive work, UGI cannot permit employees in certain positions to use medical marijuana, even if prescribed by an authorized physician. Similarly, applicants for such positions who are actively using medical marijuana may be denied hire on that basis.
Full Time
7/19/2024
Newmanstown, PA 17073
(6.4 miles)
Requisition Number:24158At UGI Utilities, Inc. we believe in providing a superior range of energy products and services to our customers in a safe, affordable manner. As our energy needs evolve, UGI will be there providing safe and reliable service that brings warmth and comfort to our 750,000 customers in 45 counties in Pennsylvania and 1 county in Maryland.We strive to reflect the communities we serve by attracting and retaining top talent, while maintaining a diverse workforce that embraces our culture of safety, service, and integrity. As an employee of UGI Utilities, you can expect a competitive total compensation plan and comprehensive benefits. Employees work in a collaborative environment, have upward mobility opportunities, and the ability to enjoy a true work life balance.UGI is committed to acting in a sustainable and socially responsible manner to minimize our impact on the environment and to enrich the lives of our customers, communities, and employees. To learn more about UGI's workplace culture, sustainability efforts, and commitment to diversity, equity and inclusion (DE&I), we invite you to visit our UGI Corporate sustainability page.Apply to UGI Utilities today to share in our mission and support countless neighbors, friends, and families in providing best-in-class products and services!Job SummaryThis position is hybrid to the Denver, PA office and requires that you work in office Tuesday, Wednesday and Thursday each week.Functional Analyst responsible for translating the Business requirements of Customer Accounting, Remittance, Credit & Collection, Outreach and Revenue Accounting areas into SAP IS-U FICA components of the SAP Configuration IMG (SAP Implementation Guide). This includes involvement in all aspects of project work, on-going functional enhancements, troubleshooting, software patching and legal changes. Collaborates on all phases of the systems development lifecycle (SDLC) with a focus on the analysis, design, and development of configuration-based solutions. Must continuously maintain and develop the necessary skillsets, both technical and analytical, to enhance value-added business solutions within the IT architecture.Duties and ResponsibilitiesActs as a subject matter expert in the SAP FICA functional area, developing strong business and system knowledge of the assigned functional area to successfully deliver a range of projects and financial related requests. Works with business unit analysts, EBT resources and other IT technical resources, to design, configure, test and implement solutions to meet changing policy, regulatory and business requirements. Performs configuration to support defined business processes/functions including the timely testing and validation of software patches released by SAP.Troubleshoots incidents reported against IT applications. Assist in investigating issues to determine the root cause of problems. Supports and monitors daily batch processing, responding to job failures in a timely manner. Provides 24X7 primary and/or secondary support to core applications considered business critical.Supports the request and analysis phases of the Software Development Lifecycle (SDLC). Responsible for generating the required documentation throughout the different phases of a project. This includes creating functional specifications and test plans while providing input into project charters, project plans and estimates. Follow established change management procedures to ensure that application modifications are implemented in a way that meets internal IT controls. Provide guidance on financial processing to other team members. Documents configuration processes and procedures for relevant SAP systems through the use of flow charts, screen shots and step-by-step instructions. Coordinates and provides thorough and consistent end-user training on relevant SAP system functionality.May assume the following roles as required:IT liaison for assigned functional team responsible for status, assignments, and release planning. Manage applicable third-party vendor relationships to ensure ongoing interface and product support.Keep apprised of current trends in the business marketplace with a focus on product and service development, delivery, and support, and applying key technologies. Provides input and direction on business unit technology strategies. Perform other duties as requested.Knowledge, Skills and AbilitiesPossess strong analytical skills, which allows for the assessment of business processes and how they guide and shape application functionality.Possess competency to comprehend technical design specifications, work with SAP tables, SAP queries, mass update scripts and SAP debugging. Strong verbal, written, analytical and interpersonal skills. Frequently presents information to their team, department, and business areas.Understands project plans and is able to clearly articulate their role, project goals, and timelines. Develops project plans for small projects; partners with Project Managers to develop project plans for large projects and assists Manager with resource management.Working knowledge of COBIT5 based IT Governance and Management framework or other structured industry standard methodologies.Stays current with IT industry trends and emerging technologies; suggests and leads application of new technologies.Drives business process improvement by the identification of value-added enhancements.Education and ExperienceBachelor’s degree in Information/Computer Science, Information Systems, Engineering, or equivalent discipline. An Associate’s Degree in Computer Science, Information Systems or equivalent discipline plus seven (7) years of related SAP configuration experience may be substituted for a Bachelor’s degree.Required: Six (6) or more years of functional SAP experience. Comprised of at least four (4) years of experience with SAP Utilities (IS-U / CR&B) configuration and at least two (2) years of experience supporting applications, systems or business processes with analysis, design and/or improvement focus on the following component:SAP IS-U FICAPreferred: Six (6) or more years of functional SAP IS-U experience in SAP IS-U FICA.ITIL (IT Infrastructure Library) Foundation certification (at hire or within 12 months in position).We offer comprehensive benefits, some of which are:medical, prescription, dental, vision, life insurancedisability plans401(k) matched savings planpaid vacationcompany stock purchase programwellness programstuition reimbursementpaid parental leavepaid volunteer timeadoption assistanceUGI Utilities, Inc. is an Equal Opportunity and Affirmative Action Employer. As such, the Company abides by the requirements of the Executive Order 11246, 41 CFR 60-741.5(a), and 41 CFR 60-300.5(a). The Company does not discriminate on the basis of race, color, sex, national origin, disability, age, gender identity, veteran status, or any other legally protected class in its practices.Successful applicants shall be required to pass a pre-employment drug screen as a condition of employment, and if hired, shall be subject to substance abuse testing in accordance with UGI policies.As a federal contractor that engages in safety-sensitive work, UGI cannot permit employees in certain positions to use medical marijuana, even if prescribed by an authorized physician. Similarly, applicants for such positions who are actively using medical marijuana may be denied hire on that basis.
Full Time
7/19/2024
Denver, PA 17517
(12.0 miles)
Requisition Number:24158At UGI Utilities, Inc. we believe in providing a superior range of energy products and services to our customers in a safe, affordable manner. As our energy needs evolve, UGI will be there providing safe and reliable service that brings warmth and comfort to our 750,000 customers in 45 counties in Pennsylvania and 1 county in Maryland.We strive to reflect the communities we serve by attracting and retaining top talent, while maintaining a diverse workforce that embraces our culture of safety, service, and integrity. As an employee of UGI Utilities, you can expect a competitive total compensation plan and comprehensive benefits. Employees work in a collaborative environment, have upward mobility opportunities, and the ability to enjoy a true work life balance.UGI is committed to acting in a sustainable and socially responsible manner to minimize our impact on the environment and to enrich the lives of our customers, communities, and employees. To learn more about UGI's workplace culture, sustainability efforts, and commitment to diversity, equity and inclusion (DE&I), we invite you to visit our UGI Corporate sustainability page.Apply to UGI Utilities today to share in our mission and support countless neighbors, friends, and families in providing best-in-class products and services!Job SummaryThis position is hybrid to the Denver, PA office and requires that you work in office Tuesday, Wednesday and Thursday each week.Functional Analyst responsible for translating the Business requirements of Customer Accounting, Remittance, Credit & Collection, Outreach and Revenue Accounting areas into SAP IS-U FICA components of the SAP Configuration IMG (SAP Implementation Guide). This includes involvement in all aspects of project work, on-going functional enhancements, troubleshooting, software patching and legal changes. Collaborates on all phases of the systems development lifecycle (SDLC) with a focus on the analysis, design, and development of configuration-based solutions. Must continuously maintain and develop the necessary skillsets, both technical and analytical, to enhance value-added business solutions within the IT architecture.Duties and ResponsibilitiesActs as a subject matter expert in the SAP FICA functional area, developing strong business and system knowledge of the assigned functional area to successfully deliver a range of projects and financial related requests. Works with business unit analysts, EBT resources and other IT technical resources, to design, configure, test and implement solutions to meet changing policy, regulatory and business requirements. Performs configuration to support defined business processes/functions including the timely testing and validation of software patches released by SAP.Troubleshoots incidents reported against IT applications. Assist in investigating issues to determine the root cause of problems. Supports and monitors daily batch processing, responding to job failures in a timely manner. Provides 24X7 primary and/or secondary support to core applications considered business critical.Supports the request and analysis phases of the Software Development Lifecycle (SDLC). Responsible for generating the required documentation throughout the different phases of a project. This includes creating functional specifications and test plans while providing input into project charters, project plans and estimates. Follow established change management procedures to ensure that application modifications are implemented in a way that meets internal IT controls. Provide guidance on financial processing to other team members. Documents configuration processes and procedures for relevant SAP systems through the use of flow charts, screen shots and step-by-step instructions. Coordinates and provides thorough and consistent end-user training on relevant SAP system functionality.May assume the following roles as required:IT liaison for assigned functional team responsible for status, assignments, and release planning. Manage applicable third-party vendor relationships to ensure ongoing interface and product support.Keep apprised of current trends in the business marketplace with a focus on product and service development, delivery, and support, and applying key technologies. Provides input and direction on business unit technology strategies. Perform other duties as requested.Knowledge, Skills and AbilitiesPossess strong analytical skills, which allows for the assessment of business processes and how they guide and shape application functionality.Possess competency to comprehend technical design specifications, work with SAP tables, SAP queries, mass update scripts and SAP debugging. Strong verbal, written, analytical and interpersonal skills. Frequently presents information to their team, department, and business areas.Understands project plans and is able to clearly articulate their role, project goals, and timelines. Develops project plans for small projects; partners with Project Managers to develop project plans for large projects and assists Manager with resource management.Working knowledge of COBIT5 based IT Governance and Management framework or other structured industry standard methodologies.Stays current with IT industry trends and emerging technologies; suggests and leads application of new technologies.Drives business process improvement by the identification of value-added enhancements.Education and ExperienceBachelor’s degree in Information/Computer Science, Information Systems, Engineering, or equivalent discipline. An Associate’s Degree in Computer Science, Information Systems or equivalent discipline plus seven (7) years of related SAP configuration experience may be substituted for a Bachelor’s degree.Required: Six (6) or more years of functional SAP experience. Comprised of at least four (4) years of experience with SAP Utilities (IS-U / CR&B) configuration and at least two (2) years of experience supporting applications, systems or business processes with analysis, design and/or improvement focus on the following component:SAP IS-U FICAPreferred: Six (6) or more years of functional SAP IS-U experience in SAP IS-U FICA.ITIL (IT Infrastructure Library) Foundation certification (at hire or within 12 months in position).We offer comprehensive benefits, some of which are:medical, prescription, dental, vision, life insurancedisability plans401(k) matched savings planpaid vacationcompany stock purchase programwellness programstuition reimbursementpaid parental leavepaid volunteer timeadoption assistanceUGI Utilities, Inc. is an Equal Opportunity and Affirmative Action Employer. As such, the Company abides by the requirements of the Executive Order 11246, 41 CFR 60-741.5(a), and 41 CFR 60-300.5(a). The Company does not discriminate on the basis of race, color, sex, national origin, disability, age, gender identity, veteran status, or any other legally protected class in its practices.Successful applicants shall be required to pass a pre-employment drug screen as a condition of employment, and if hired, shall be subject to substance abuse testing in accordance with UGI policies.As a federal contractor that engages in safety-sensitive work, UGI cannot permit employees in certain positions to use medical marijuana, even if prescribed by an authorized physician. Similarly, applicants for such positions who are actively using medical marijuana may be denied hire on that basis.
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