Franklin, TN • (41.3 miles) • Full Time • 9/17/2026

Carrington is GROWING. This position offers a hybrid work schedule where you will work 3 weeks from home per month!What you’ll do:Evaluates and helps determine the borrower’s ability to pay, and collects appropriate financial information in a courteous and professional manner, striving for first-call resolution and in compliance with all applicable regulations.Counsels borrowers on their options through education of alternative solutions.Contacts borrowers, utilizing an automated dialing system (Aspect Dialer) for both inbound and outbound calls and conducts manual outbound calls.May need to escalate borrowers to a licensed Loss Mitigation associate for specific workout details.Assist with loan servicing website payments, denied access, password resets.You’ll love this job if you’re:Tactfu