All 1,000 of our Marshalls stores embrace discovery, from designer luggage to statement shoes. Our assortment of brands is always changing, but our mission to provide the surprises that make the everyday a little more fun is unwavering. Just like working here. Everyone encourages each other and embraces the excitement that can come with change. Each shift is a new opportunity to Discover Different.JOB SUMMARYResponsible for protecting the assets of the Company, including Associates, Customer,merchandise, money, and property. Supports the District Loss Prevention Manager and StoreManagement by executing core responsibilities, including external/internal theft resolution,encouraging a culture of honesty, and supporting/validating shrink/safety programs andoperational excellence in partnership with the store team. Exercises sound judgment indecision-making to ensure their safety, the safety of others, and the protection of the Companybrand. Adheres to Company policies and maintains and supports Company culture and values.Duties and Responsibilities• Utilizes all available resources (i.e., documentation of external incidents, store external theftreports, video surveillance, archive video review, shared elements, LP and/or NTF blitzes,etc.) to identify external theft activity. Observe, apprehend and/or deter any acts ofdishonesty from external sources (e.g., shoplifting, habitual shoplifters, organized theftactivity, ticket switching, etc.) at a level consistent with store shrink and theft activity withmeasured and balanced results.• Maintains appropriate evidence, demonstrates understanding of law enforcementprocedures, and professionally participates in legal activities as needed (e.g., courtappearances, law enforcement communication, etc.). Files police reports on external theftincidents that are significant in nature to communicate current theft trends and activity to lawenforcement and provides digital evidence as requested to support potential prosecution ofshoplifting subjects.• Adheres to established shoplifter guidelines (i.e., elements of proof, safety, non-violencepolicy, boundaries, non-productive detainments) and applies the Company priority decisionmaking process and voluntary compliance techniques to ensure all apprehension attemptsare made safely and in the best interests of the Company.• Initiates internal incidents and conducts supervisor-approved investigations (e.g., recognizessuspicious activity, conducts fact findings, conducts surveillances, and communicatesfindings) with consistent and measured results. Uses proprietary Company casemanagement platform to document internal incidents to maintain electronic case file,documenting case initiation, investigative tactics assigned and/or completed, and the stepsof the investigative process.• Utilizes all available resources to resolve investigations. (i.e., surveillances, video review,store paperwork, cash charting, TipLine/Hotline, exception reports, etc.) toinitiate/substantiate internal cases.• Maintains an effective partnership with store management and Associates through activeengagement in shrink reduction, shrink messaging, damage prevention, and Associatesafety.DRAFT rev. 04.01.24• Actively supports and validates Associate use of Company shrink resources tomitigate/reduce shrink (e.g., TipLine/Hotline, Associate awareness training, new hire LPorientations, damage programs).• Monitors and validates the physical security and safety of the store and Associates (e.g.,cash handling, alarm system, locks and keys, camera system, safety guidelines).• Completes all administrative duties in a timely and effective manner (e.g., casemanagement, investigative reports, audits).• Encourages safety awareness, helps maintain a risk-free environment, and communicatesworkplace safety issues to management in a timely manner.• Performs other duties as assigned.Specify the number of Associates receiving day-to-day guidance/direction.Providing Direction/Guidance 0List the most frequent INTERNAL and EXTERNAL contacts and the typical purpose of the contact.Indicate the position or title of the internal contact(s), or the name or type of organization forexternal contact(s). For the purpose of the contact, please indicate if the nature of that contact isto deliver information, gather information, exchange information, coordinate activities and/ordirect activities.Internal Contacts Purpose of ContactLP ManagementStore ManagementExternal Contacts Purpose of ContactCustomersLaw EnforcementCourt OfficialsLawyersVendorsMinimum formal education, if any, required to perform this job e.g., Bachelor's Degree inAccounting, Law Degree).High school diploma or equivalentMinimum job skills required to perform this job (for example: programming languages,strong interpersonal skills, computer software packages).Strong written and verbal communicationSound decision making skillsAbility to take initiative and perform well independentlyPrioritizes/organizes workload and manages time effectivelyMinimum experience required to perform this job.0-2 years of experience in retail or securityList specific jobs which could prepare an individual for this job.Prior retail experienceLoss Prevention Customer Service Associate ILoss Prevention Customer Service Associate IIWe’re reinventing retail and helping people discover that next find that’s going to be their new signature look. You can be a part of their journey to look amazing.Our inventory is always changing and our approach is continually evolving, which means every day is another chance to Discover Different. In fact, that’s what it’s like throughout the entire TJX family, which includes TJ Maxx, HomeGoods, Sierra, and Homesense.Discover Different also means we embrace each other’s differences and unique perspectives. We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.