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Customer Service Jobs
Part Time
10/14/2024
Knoxville, TN 37917
(5.1 miles)
Life. Career. Build it Together Here.At Lowe’s, we’ve always been more than a home improvement store. For thousands of Lowe’s associates, we’re the beginning of all types of careers that help improve the lives of our customers and our associates themselves. From seasonal jobs to seasoned vets, we have roles that can support your needs and aspirations. Whether you want a part-time position or a place where you can plant yourself and build your career, we have a team of associates ready to work together. Our teams’ commitment to each other extends to the community as well. We believe in investing in projects, providing hands-on support, and giving millions of dollars annually to our local neighborhoods. We believe life and career are equally important at Lowe’s.Whether you’re providing a quick, friendly checkout experience, helping our customers get the best value for their money, or assisting with payment or exchanges, it’s your job as a Cashier Part-Time associate to ensure every customer exits on a high note. And you could be that final nudge of encouragement that a customer needs to transform a great project idea into reality.You will also:Answer customer questions and provide a professional experience for customers.Scan and bag items accurately and efficiently.Manage a cash register, payments, and exchanges.We are immediately hiring for Cashier Part-Time associates, and bilingual applicants are encouraged to apply.What’s in It for You AdvantagesBeyond the chance to make a difference for customers and teammates, each day will offer new opportunities to learn, grow, and celebrate wins together with your Lowe’s team. Cashiers on our retail teams also gain:A 10% discount on everything at Lowe’s.Access for trade certifications, college education, and more.A talented and supportive team of associates who will welcome you like family.Access *.Your Day at Lowe’sResponsibilitiesDeliver excellent customer service at the register.Showcase great customer service.Engage with customers and provide guidance during checkout.Maintain a clean and safe store.Who We’re Looking for:Minimum qualifications include:You have 6 months experience using a computer, including inputting, accessing, modifying, or outputting information.You have 6 months experience using common retail technology, such as smart phones and tablets.You can obtain sales related licensure or registration as may be required by law.Preferred qualifications include:You’ve worked for other retailers, restaurants, in hospitality or other industries and are looking for a new career in retail at Lowe’s.You have 6 months experience as a cashier, salesperson, or retail associate.You have 6 months experience identifying and selling products based on customer needs, including credit cards, installations, add-on sales, and explaining warranties, product features, and benefits.You’re customer-focused and goal-oriented.If you join the Lowe’s team, bring any of the above and a winning smile. We’ll train and support you with everything else you need to be successful on the job.Bilingual, Military, and Veteran applicants are strongly encouraged to apply.*Benefits offerings change each year, and eligibility varies. For the most up-to-date breakdown of what’s available to you, visit MyLowesBenefits.com.Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
Full Time
10/14/2024
Sevierville, TN 37862
(25.6 miles)
When you join our team, you’ll enjoy extra savings with a 20% discount on almost everything in store – even food! And a 30% discount on Indoor and Outdoor furniture. Additional benefits include a same day pay option (hourly associates only), discounts on Apple products, Verizon, AT&T services, and more! For More information about benefits, see https://www.biglots.com/corporate/careers/benefits.Primarily responsible for leading the furniture team and for driving furniture sales. Accountable for the furniture department’s overall performance, including furniture merchandising, presentation, and recovery standards, as well as for furniture sales metrics. Works collaboratively with store leadership to accomplish furniture sales and operational goals and tasks to help drive overall store performance. When serving as Manager on Duty, leads and provides direction to store associates performing all cashiering, customer service, recovery, and furniture-related activities on the sales floor.1. Responsible for the leadership and operational performance of the furniture department, including furniture sales and related processes, furniture salesperson training, customer service, and merchandising and presentation standards.2. Provides clear work direction and coaching to furniture sales team members regarding all aspects of the sales process, including merchandising, new product information, competing product comparisons, cashiering, lease to purchase, price holds, and display assembly.3. Provides feedback to store leadership regarding the team’s performance.4. Assists customers with product information, selection, and purchase and ensures third party delivery program is marketed to customers and understood by associates.5. Manages the price hold process, including weekly audits.6. Maintains furniture department inventory, including cycle counts, in an effort to maximize sales and inventory turn. 7. Identifies furniture display needs in sufficient time to allow displays to be built and merchandising standards to be achieved.8. Develops plans for furniture department coverage during special events.9. Strives to continually improve the furniture department’s sales and ensures merchandising and presentation standards, signage, recovery, and cleanliness are maintained.10. Serves in the Manager on Duty role as needed including opening and closing the store. When serving in this role, provides leadership and direction to floor associates and ensures that store, merchandising, and customer service standards are continuously met, including merchandise presentation, signage, recovery, and cleanliness. Drives the customer experience and ensures resolution of customer issues.11. Assists with recovery of the entire store as needed.Qualification1. High School Diploma, GED, or equivalent work experience required. Must be 18 years of age.2. Minimum one-year retail sales experience preferred.3. Demonstrated furniture merchandising and sales skills preferred.4. Strong customer service and communication skills required.5. Ability to lift, carry, push, and pull a minimum of 50 pounds required. Ability to unload freight, to move product on and off store shelves, to walk, stand, bend, stoop, or kneel for long periods of time, and to move freely throughout store on a continual basis required.6. Availability to work a variable schedule of at least 30 hours per week, including nights, weekends, and holidays required.7. Basic English literacy, math, and PC skills required.We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws.The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.
Part Time
10/6/2024
Sevierville, TN
(25.0 miles)
Style is never in short supply at our more than 500 HomeGoods stores and we are constantly on a mission to provide the little surprises and extra touches that make a house feel like home. Same with working here. Our environment is ever-changing, yet always encouraging. Every shift is a new opportunity to Discover Different.Opportunity: Contribute To The Growth Of Your CareerResponsible for delivering a highly satisfied customer experience proven by engaging and interacting with all customers, embodying customer experience principles and philosophy, and maintaining a clean and organized store environment. Adheres to all operational, merchandise, and loss prevention standards. May be cross-trained to work in multiple areas of the store in order to support the needs of the business.Role models established customer experience practices with internal and external customersSupports and embodies a positive store culture through honesty, integrity, and respectAccurately rings customer purchases/returns and counts change back to customer according to established operating proceduresPromotes credit and loyalty programsMaintains and upholds merchandising philosophy and follows established merchandising procedures and standardsAccurately processes and prepares merchandise for the sales floor following company procedures and standardsInitiates and participates in store recovery as needed throughout the dayMaintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire storeProvides and accepts recognition and constructive feedbackAdheres to all labor laws, policies, and proceduresSupports and participates in store shrink reduction goals and programsParticipates in safety awareness and maintains a safe environmentOther duties as assignedWho We Are Looking For: You!Possesses excellent customer service skillsAble to work a flexible schedule to support business needsPossesses strong communication and organizational skills with attention to detailCapable of multi-taskingAble to respond appropriately to changes in direction or unexpected situationsCapable of lifting heavy objects with or without reasonable accommodationWorks effectively with peers and supervisorsRetail customer experience preferredBenefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information.This position has a starting pay range of $13.00 to $13.50 per hour.Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.Applicants with arrest or conviction records will be considered for employment.At HomeGoods, we embrace the unknown? - with new products, new challenges and new ways to make a house a home. Our products add little, special touches to customers' lives and our people do the same for each other. Everyone supports each other to Discover Different - here and throughout the entire TJX family, which includes TJ Maxx, Marshalls, Sierra, and Homesense.Discover Different means we embrace each other’s differences and unique perspectives. We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
Part Time
10/6/2024
Knoxville, TN 37917
(5.1 miles)
Essential Functions:NOTE: Minors in this role may not be responsible for some of the activities listed belowAssisted Self Check Out• Demonstrates ability to monitor and identify customers who need assistance at multiple self-checkout registers simultaneously • Approaches and interacts with customers to proactively recommend products and services appropriately • Proactively greets, assists, and engages with multiple customers on multiple registers at the same time• Moves throughout the checkout area standing, walking, reaching, bending, lifting, and moving product to ensure accurate completion of transactions• Thanks the customer for their business and invites them back to shop at Lowe’sCustomer Service• Provides SMART customer service at all times through the daily execution of Lowe's customer service policies, procedures and programs• Seeks out customers to understand his/her needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise• Listens to and responds knowledgeably and promptly to customer and employee questions by taking them to areas of the store and walking them through projects when necessary• Demonstrates sincere appreciation to customers• Communicates information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe’s programs• Coaches, develops, provides feedback, and trains associates in the various departmental duties or sales opportunities• Uses a cash register to process sales transactions, returns, and refunds according to company guidelines• Provides proper monetary change to CSA Front End associates for register activities• Provides supervision, coaching, and support to CSA Front End Team (Front End/Loaders)• Removes security tags, verifies product information, and bags merchandise for customers• Answers incoming phone calls and directs calls or takes messages as needed• Opens additional registers, when necessary, to ensure enough coverage always• Assists in line vesting to help quicker turnaround time for checkoutIn-stock• Prepares register area at the beginning and end of shift by confirming functionality of registers and scanners and stocking register supplies• Inspects returned merchandise for damages• Enters and submits customer orders, prints order tickets, verifies receipts, and signs off on loading tickets• Reviews and places online orders and returned merchandise in the appropriate areas• Looks up product information and competitor prices for products to verify price match• Records all items that are used in the store on the store use listsClean and Safe Stores• Obtains safety bags from the cash office and monitors the amount of cash in the drawers to ensure it does not exceed requirements• Monitors merchandise entering and leaving the store entrances and exits and assists customers or associates who trigger the alarm• Detects common signs of shoplifting, theft, and other security risks, and promptly communicates them to management and/or Asset Protection• Ensures compliance with housekeeping standards and programs (e.g., Zone Recovery) to maintain cleanliness and organization of store and working areas• Maintains a safe and secure work environment, which may include conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates• Adheres to all safety requirements relevant to one’s regular job duties: top stock safety, reinstalling safety cables, use of aisle blockers, a tether line on power equipment, spotters, and safety devices• Operates store equipment as needed depending on one specific role and department (e.g., Zebra phone, telephone, paging system, copiers, fax machines, computers, CCTV surveillance system, key cutter, panel saw, paint mixer, flooring cutters, compacter baler)General• In addition to the above responsibilities, this individual is held accountable for other duties as assignedMinimum Requirements:• Less than 1 year of experience using a computer, including inputting, accessing, modifying, or outputting information.• Less than 1 year of experience using common retail technology, such as smart phones and tablets• 1 to 2 years of retail experience as a cashier• Must be able to lift items weighing up to 15 pounds with or without a reasonable accommodationPreferences:• High school diploma or equivalent.• 1 to 2 years of experience identifying and selling products based on customer needs, including credit cards, installations, add-on sales, protection plans, and explaining warranties, product features, and benefits• 1 to 2 years of experience as a head cashier• 1 to 2 years of experience working in any department at a Lowe's retail store• 1 to 2 years of supervisory experience in any field, including directing, delegating, evaluating, training, and coaching employees• Less than a year of retail experience detecting common signs of shoplifting (e.g., merchandise hidden inside of containers, merchandise under carts, price labels switched)Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
Full Time
10/6/2024
Knoxville, TN 37923
(5.8 miles)
Essential Functions:NOTE: Minors in this role may not be responsible for some of the activities listed belowAssisted Self Check Out• Demonstrates ability to monitor and identify customers who need assistance at multiple self-checkout registers simultaneously • Approaches and interacts with customers to proactively recommend products and services appropriately • Proactively greets, assists, and engages with multiple customers on multiple registers at the same time• Moves throughout the checkout area standing, walking, reaching, bending, lifting, and moving product to ensure accurate completion of transactions• Thanks the customer for their business and invites them back to shop at Lowe’sCustomer Service• Provides SMART customer service at all times through the daily execution of Lowe's customer service policies, procedures and programs• Seeks out customers to understand his/her needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise• Listens to and responds knowledgeably and promptly to customer and employee questions by taking them to areas of the store and walking them through projects when necessary• Demonstrates sincere appreciation to customers• Communicates information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe’s programs• Coaches, develops, provides feedback, and trains associates in the various departmental duties or sales opportunities• Uses a cash register to process sales transactions, returns, and refunds according to company guidelines• Provides proper monetary change to CSA Front End associates for register activities• Provides supervision, coaching, and support to CSA Front End Team (Front End/Loaders)• Removes security tags, verifies product information, and bags merchandise for customers• Answers incoming phone calls and directs calls or takes messages as needed• Opens additional registers, when necessary, to ensure enough coverage always• Assists in line vesting to help quicker turnaround time for checkoutIn-stock• Prepares register area at the beginning and end of shift by confirming functionality of registers and scanners and stocking register supplies• Inspects returned merchandise for damages• Enters and submits customer orders, prints order tickets, verifies receipts, and signs off on loading tickets• Reviews and places online orders and returned merchandise in the appropriate areas• Looks up product information and competitor prices for products to verify price match• Records all items that are used in the store on the store use listsClean and Safe Stores• Obtains safety bags from the cash office and monitors the amount of cash in the drawers to ensure it does not exceed requirements• Monitors merchandise entering and leaving the store entrances and exits and assists customers or associates who trigger the alarm• Detects common signs of shoplifting, theft, and other security risks, and promptly communicates them to management and/or Asset Protection• Ensures compliance with housekeeping standards and programs (e.g., Zone Recovery) to maintain cleanliness and organization of store and working areas• Maintains a safe and secure work environment, which may include conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates• Adheres to all safety requirements relevant to one’s regular job duties: top stock safety, reinstalling safety cables, use of aisle blockers, a tether line on power equipment, spotters, and safety devices• Operates store equipment as needed depending on one specific role and department (e.g., Zebra phone, telephone, paging system, copiers, fax machines, computers, CCTV surveillance system, key cutter, panel saw, paint mixer, flooring cutters, compacter baler)General• In addition to the above responsibilities, this individual is held accountable for other duties as assignedMinimum Requirements:• Less than 1 year of experience using a computer, including inputting, accessing, modifying, or outputting information.• Less than 1 year of experience using common retail technology, such as smart phones and tablets• 1 to 2 years of retail experience as a cashier• Must be able to lift items weighing up to 15 pounds with or without a reasonable accommodationPreferences:• High school diploma or equivalent.• 1 to 2 years of experience identifying and selling products based on customer needs, including credit cards, installations, add-on sales, protection plans, and explaining warranties, product features, and benefits• 1 to 2 years of experience as a head cashier• 1 to 2 years of experience working in any department at a Lowe's retail store• 1 to 2 years of supervisory experience in any field, including directing, delegating, evaluating, training, and coaching employees• Less than a year of retail experience detecting common signs of shoplifting (e.g., merchandise hidden inside of containers, merchandise under carts, price labels switched)Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
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