Type of Requisition:PipelineClearance Level Must Currently Possess:NoneClearance Level Must Be Able to Obtain:NoneSuitability:Public Trust/Other Required:OtherJob Family:SCAJob Qualifications:Skills:Customer Service, Problem Resolution, TroubleshootingCertifications:Experience:1 + years of related experienceUS Citizenship Required:NoJob Description:We are GDIT. The people supporting and securing some of the most complex government, defense, and intelligence projects across the country. We ensure today is safe and tomorrow is smarter. Our work has meaning and impact on the world around us, but also on us, and that’s important.GDIT is your place. You make it your own by embracing autonomy, seizing opportunity, and being trusted to deliver your best every day.We think. We act. We deliver. There is no challenge we can’t turn into opportunity. And our work depends on a Full-Time IT Support Specialist joining our rapidly growing team of help desk professionals in Barbourville, KYAt GDIT, people are our differentiator. As a Full-Time IT SUPPORT SPECIALIST, you will be trusted to utilize your root cause analysis and problem-solving skills to serve as the first point of contact for IT problem resolutions for the Department of Veterans Affairs (VA ESDMS).A typical day will include:Responding to incoming service calls and/or to self-service ticketing queues on behalf of our client to provide accurate and appropriate informationIdentifying, evaluating, and prioritizing end-user issues to ensure that inquiries are successfully resolvedUtilizing troubleshooting techniques to resolve hardware, software, and network issuesDocumenting incident status and solutions in incident database toolsDiagnosing, identifying, isolating, and analyzing problems utilizing historical database recordsREQUIRED QUALIFICATIONS:High school diploma or G.E.D.One (1) or more years of customer service or other telephone experienceMust be able and willing to work any full-time shiftAbility and willingness to work and train onsite as requiredMust be eligible to obtain a public trust clearanceAccess to high speed wired internet connectionAccess to a quiet work environment free from distractionsPREFERRED QUALIFICATIONS:Associate's degree or equivalent in a related field of studyPrevious experience troubleshooting software and hardware issues (Windows and MAC O/S, internet systems, and networking)Previous experience working with a contact center management databasePrevious experience working with a ticketing systemWHAT GDIT CAN OFFER YOU:Competitive pay plus benefitsA hybrid work environment with opportunities to work from the comfort of your own homeAn opportunity to support our nation's veterans in a mission critical assignment that keeps our nation safe and secureGDIT CAREERSOpportunity OwnedApplying for a career in GDIT’s Engagement Center is as easy as 123. To learn more about GDIT’s Help Desk or Call Center positions and our candidate application process please call 833-GDIT-123.#VAESDEG#TSSCEThe likely hourly rate for this position is between $19.49 - $26.37. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.Scheduled Weekly Hours:40Travel Required:NoneTelecommuting Options:HybridWork Location:USA KY BarbourvilleAdditional Work Locations:Total Rewards at GDIT:Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation’s most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.