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Management Jobs
Full Time
10/31/2024
Red Boiling Springs, TN 37150
(44.6 miles)
What we offer Excellent health benefits plan, which includes medical, vision and dental options401(k) with company matchCompany profit sharing planGenerous paid time-off and paid holidaysPaid parental leaveCompany-paid mental health benefit through Headspace2 free on-site fitness roomsEmployee Assistance ProgramEmployee Resource GroupsPersonal and professional development program Job Summary The Project Manager is responsible for all aspects of multiple small to medium projects with moderate to high complexity. This individual is responsible for taking projects from original concept through completion, acting as a single point of accountability for the projects, and utilizing SERVPRO Project Controls and Standards to ensure projects meet their stated objectives. The Project Manager must demonstrate strong commitment to stakeholder relationships by proactively communicating and taking ownership of risks/issues and facilitating effective outcomes in a timely manner. You will Author/facilitate strategic documents such as project charters, communication plans, detailed project plans, and project updates to business ownersOrganize project activities into manageable work efforts for team members, and determine an effective approach to completing the work as outlined in project planManage vendor relations by assessing the supplier needs for the project and setting objectives for cost, delivery schedules, and reliabilityCoordinate Development, Quality Assurance and Technology resources as required ensuring successful project deliverablesManage and communicate a clear project scope and motivate team members to achieve agreed upon tasks/objectivesProactively identify and manage risks, issues, and cross-project dependenciesIdentify, prepare, and/or ensure completion of high quality, professional deliverables as required by each project planCreate, manage, and monitor the project budget by collaborating with stakeholders to establish budgetary constraints, allocate funds to various project activities, track expenses, identify potential cost overruns, and adjust as needed to ensure the project stays within budgetSchedule and facilitate weekly project status meetings with core project teamManage and cultivate relationships with multiple business owners and team members to accomplish project activitiesCommunicate difficult/sensitive information to project participants in a tactful and timely fashionProvide clear and direct communications with others, both verbally and in written formDemonstrate expertise by providing sound, creative Project Management approaches and a thorough knowledge of technical business systemsExhibit a passion for standardization and continuous improvement efforts by optimizing processes, and fostering a culture of consistency and excellence across all projectsWork in collaboration with the EPMO to ensure agreed upon standards and practices are utilized/implemented across the organizationBe attentive to detail and manage own work effectivelyProvide other duties and functions as requested by your manager and Extended Leadership Team What we offer Excellent health benefits plan, which includes medical, vision and dental options401(k) with company matchCompany profit sharing planGenerous paid time-off and paid holidaysPaid parental leaveCompany-paid mental health benefit through Headspace2 free on-site fitness roomsEmployee Assistance ProgramEmployee Resource GroupsPersonal and professional development program You Have Ability to communicate effectively both written and verbally.Two to five years of experience leading small to medium projects (technical integration projects preferred)Experience with Agile (Scrum) and Waterfall project methodologiesProficient in Microsoft Office applications (including Excel, Word, Visio, Outlook, Teams, and PowerPoint)Experience with Smartsheets is preferred, but not requiredExperience with Lucid is preferred, but not requiredExperience with JIRA is preferred, but not required Education Bachelor’s degree in Information Technology, Business or equivalent experience in Business-related field About SERVPRO For more than 50 years, SERVPRO® has been a trusted leader in fire and water cleanup and restoration services, mold mitigation, construction, biohazard and pathogen remediation throughout the United States and Canada. Our 2,200+ individually owned and operated franchises are supported by our dedicated headquarters team. We strive to cultivate a professional community that respects and celebrates the things that make us unique, the things we share, and the collaborative spirit we bring to the work we pursue together. SERVPRO is an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, gender, sexual orientation, national origin, veteran or disability status.
Full Time
11/7/2024
Cookeville, TN 38505
(25.2 miles)
About the RoleAs Beauty Lead Advisor, you will drive sales through an authentic passion for beauty and engage the team and clients by identifying their needs with a consultative approach. You will maintain expert knowledge of top beauty brands, execute merchandise sets and support replenishment and visual standards. You will guide the team to meet Sephora at Kohl’s standards and ensure an excellent overall client experience.What You’ll DoProvide guidance for the Beauty Team through strong partnership with the Store ManagerCommunicate initiatives, between Store Manager and Beauty Advisors, providing feedback and coachingAct as a point of contact for Store Manager, Sephora Training Team and other partnersBuild strong client loyalty and influence clients by identifying their needs and suggesting products to drive sales, including the opportunity to upsell productsProvide credibility to the client through knowledge of products and beauty trendsInspire clients through demonstrating products and application of productsUnderstand and execute the sales plans to support and meet goalsExecute and maintain all Sephora visual merchandising and operational standards, including merchandise sets, tester maintenance and department cleanliness and hygiene standardsEnsure timely and consistent sales floor replenishment to drive sales and enhance the customer experienceActively engage and complete all required training to expand knowledgeSupport omni-processing within the departmentSupport inventory management from receipt to sale, including freight processing, back stocking, inventory counts and price changesAll associates are responsible for:Acting with integrity and honesty and fostering teamwork in an engaged and inclusive cultureExercising good judgment and discernment when making decisions; taking appropriate partners as neededSupporting and executing safety and shortage reduction programs following company guidelinesAccomplishing multiple tasks within established timeframesFollowing company policies, procedures, standards and guidelinesMaintaining adherence to company safety policies for the safety of all associates and customersReceiving, understanding and proactively responding to direction from leaders and other company personnelOther responsibilities as assignedWhat Skills You HaveRequiredAuthentic passion for beauty 3 years of client-facing retail or service industry experienceExcellent written and verbal communication skills with the ability to influence in a clear and concise mannerAvailability to work days, nights, weekends and holidaysPay Starts At: $15.60
Part Time
10/29/2024
Monticello, KY
(40.3 miles)
All 1,000 of our Marshalls stores embrace discovery, from designer luggage to statement shoes. Our assortment of brands is always changing, but our mission to provide the surprises that make the everyday a little more fun is unwavering. Just like working here. Everyone encourages each other and embraces the excitement that can come with change. Each shift is a new opportunity to Discover Different.Opportunity: Contribute To The Growth Of Your CareerResponsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs. Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store. Role models outstanding customer service.Creates a positive internal and external customer experiencePromotes a culture of honesty and integrity; maintains confidentialityTakes an active role in training and mentoring Associates on front end principlesTrains and coaches Associates on personalizing the customer experience while promoting loyalty programsAssigns registers, supports and responds to POS coverage needs, and coordinates breaks for all AssociatesAddresses customer concerns and issues promptly, ensuring a positive customer experienceEnsures Associates execute tasks and activities according to store plan; prioritizes as neededCommunicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updatesProvides and accepts recognition and constructive feedbackPartners with Management on Associate training needs to increase effectivenessEnsures adherence to all labor laws, policies, and proceduresPromotes credit and loyalty programsSupports and participates in store shrink reduction goals and programsPromotes safety awareness and maintains a safe environmentOther duties as assignedWho We Are Looking For: You!Available to work flexible schedule, including nights and weekendsStrong understanding of merchandising techniquesCapable of multi-taskingStrong communication and organizational skills with attention to detailAble to respond appropriately to changes in direction or unexpected situationsTeam player, working effectively with peers and supervisorsAble to train others1 year retail and 6 months of leadership experienceBenefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information.This position has a starting pay range of $13.00 to $13.50 per hour.Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.Applicants with arrest or conviction records will be considered for employment.We’re reinventing retail and helping people discover that next find that’s going to be their new signature look. You can be a part of their journey to look amazing.Our inventory is always changing and our approach is continually evolving, which means every day is another chance to Discover Different. In fact, that’s what it’s like throughout the entire TJX family, which includes TJ Maxx, HomeGoods, Sierra, and Homesense.Discover Different also means we embrace each other’s differences and unique perspectives. We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
Full Time
10/29/2024
Cookeville, TN 38501
(26.1 miles)
All Lowe’s associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products our customers need. As an Night Operations Department Supervisor, this means:• Removing barriers, addressing inefficiencies, and enabling staff to delighting our customers.• Collaborating with front-end and back-end operations associates to ensure items are adequately stocked.• Monitoring use of store power equipment and coaching employees on safe behaviors and lifting techniques.The Night Operations Department Supervisor is primarily responsible for leading and enabling a team of associates to deliver the best possible customer experience in the store. This includes coaching and training associates, delegating, following-up on daily tasks, managing performance, and ensuring adequate department coverage. The Night Operations Department Supervisor impacts Lowe’s mission daily by planning, scheduling, monitoring, and successfully implementing all non-selling operations in the back end and front end of the store, facilitating the store’s ability to provide a superior customer shopping experience and maximize sales and profitability.To be successful, the Night Operations Department Supervisor must collaborate and communicate with other Department Supervisors and Assistant Store Managers to determine the most effective methods for meeting service, operations, and safety objectives. The individual in this role must continuously drive efficiencies and be able to teach others the skills needed to maintain effective store operations. It is important that this associate communicate upward to keep management informed of concerns, issues, recognitions, and morale.The Night Operations Department Supervisor helps keep our store safe by conducting safety walks, reporting hazards, training and monitoring staff, and understanding all safety and lifting requirements.In addition to the responsibilities summarized above, individuals in this role may occasionally open or close the store or serve as manager-on-duty (MOD).Travel Requirements: This role does not require regular travel; however, this role may need to travel on occasion to meetings, trainings, or to support neighboring stores.What We're Looking For• Hourly Full Time: Generally scheduled 39 to 40 hours; more hours may be required based on the needs of the store.• Requires working overnight shift.• Physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary to perform job duties.• Minimally must be able to lift 25 pounds without assistance; may lift over 25 pounds with or without assistance.What You Need To SucceedMinimum Qualifications• High School Diploma or equivalent and 3 years of experience in a retail environment OR 5 years of experience in a retail environment.• Experience providing direction or supervision to teams (with or without direct report responsibility).• Experience supporting or participating in the process of training, mentoring and developing associates.• Experience working cross-functionally.• Experience Using Microsoft Office Suite.• Ability to obtain sales related licensure or registration as may be required by law.Preferred Qualifications• Experience supporting front-end or back-end operations in a retail environment.• Experience in customer service role.• Experience in a leadership role with direct report responsibility.• Experience working in the home improvement retail sector.• Experience working in a fast paced, dynamic retail environment.• Experience in key carrying role with manager-on-duty responsibilities.• Experience using store computer systems (including but not limited to: Project Tool, Genesis, Sterling, M2O, Thin Client, etc.).If the state or local municipality requires a salesperson license for this position, you must either be licensed or pass the requisite licensing exam within sixty (60) days of starting employment in this position.Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
Full Time
11/7/2024
Red Boiling Springs, TN 37150
(44.6 miles)
What we offer Excellent health benefits plan, which includes medical, vision and dental options401(k) with company matchCompany profit sharing planGenerous paid time-off and paid holidaysPaid parental leaveCompany-paid mental health benefit through Headspace2 free on-site fitness roomsEmployee Assistance ProgramEmployee Resource GroupsPersonal and professional development program Job Summary Reporting directly to the Chief Technology Officer, this is a key leadership role within the organization responsible for a portfolio of commercial, productivity, process improvement, and systems implementation initiatives that enable growth, profitability, customer experience, management, and staff development. The Vice President of Enterprise Program Management Office (ePMO) will improve franchisee satisfaction and optimization of the SERVPRO brand, operating systems, and support program. consisting of 450+ corporate users in addition to corporate systems access for 2,200 + Franchises. This position will be responsible for building relationships with key business stakeholders to ensure that the transformational projects, processes and outcomes align to our business strategy and objectives, and that the business is aware of and aligns with the overall strategy. You will Strategy Collaborate with the executive leadership team to select, launch, and implement transformation projects, design and facilitate the completion of the highest priority projects.Maintain and conduct annual reviews of the SERVRO strategic plan with executive leadership and the board of directors with a goal of gaining alignment on the overall project roadmap.Maintain global awareness of the enterprise project portfolio and strategic plan needed to properly sequence projects to deliver optimal results.With an eye towards greater efficiency and effectiveness, apply the principles of Lean to “see beyond the current” and innovate bold improvements to today’s processes. Governance Structure multiple enterprise initiatives into a cohesive and prioritized portfolio, with supportive yet vigilant Steering Team oversight.Manage intake of new initiatives in alignment with the Strategic and Annual Operating Plan with the SLT and Extended SLT.Working with the CFO and CTO to establish a set of cascading operational KPIs and financial targets for the overall effort and for each initiative.Identify and manage interdependencies among initiatives.Use technology to improve communication, accountability and facilitate enterprise-wide alignment among the various constituencies involved in the transformation effort; proactively promote change across the organization and leverage the Servpro Senior Leadership Team to manage resistance to change. Execution Define and deploy problem solving, process improvement, and project management principles, methods, and tools to elevate Servpro’s agility, adaptability, and overall operational discipline, while maintaining a focus on delivery resources to help Franchisees succeed.Partner with IT PMO / Enterprise Solutions leader to deploy projects via a disciplined methodology.Collaborate with leaders across the business to recruit and manage project leaders for strategic initiatives.Facilitate fact-based, real-time, and continuously evaluated connectivity between internal business processes and customer needs. Organizational Alignment Model Servpro’s core values and the leadership behaviors required to encourage process discipline, waste elimination, and employee & franchisee engagement.Communicate the goals and objectives of Transformation activities and provide a system for the ongoing measurement of results as Servpro evolves through multiple improved future states.Seamlessly integrate change management activities (e.g., stakeholder mapping, communication strategy, skill building, incentives alignment) into project plans for all initiatives.Share knowledge across functional boundaries, promote continuous improvement, and build capability & skills at all levels of the organization.Identify capability gaps and help facilitate improvements.Foster a success-oriented, accountable environment within the company.Develop and maintain lasting, mutually beneficial partnerships with internal & external customers, Servpro team members, franchisees, and vendors. You have Bachelor’s Degree, or equivalent; MBA preferred8-15 years of experience in program management, project management, and/or consulting leadership roles ideally with exposure to property mitigation, restoration, and reconstruction servicesDeep expertise in Lean principles, methods, and toolsExtensive, hands-on experience leading large-scale change initiatives across the full lifecycle of strategy, planning, requirements definition, design, and deliveryHighly organized, with demonstrated track record in a program management office environmentExceptional strategic planning, influencing, and communication skills (written and oral)Extraordinary initiative and problem-solving dexterityHigh change agility with strong change management & stakeholder management skillsProven ability to develop influential relationships at multiple levels within an organizationCommitted lifelong learner with a passion to share knowledge and learnings with others About SERVPRO For more than 50 years, SERVPRO® has been a trusted leader in fire and water cleanup and restoration services, mold mitigation, construction, biohazard and pathogen remediation throughout the United States and Canada. Our 2,200+ individually owned and operated franchises are supported by our dedicated headquarters team. We strive to cultivate a professional community that respects and celebrates the things that make us unique, the things we share, and the collaborative spirit we bring to the work we pursue together. SERVPRO is an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, gender, sexual orientation, national origin, veteran or disability status.
Full Time
11/2/2024
Cookeville, TN 38505
(25.2 miles)
About the RoleAs Merchandising Supervisor you will be the expert in merchandising and leading associates to deliver excellent customer service through sales floor merchandising, pricing and recovery. You will teach, coach, develop and supervise associates while consistently executing merchandising processes.What You’ll DoExecute store merchandising standards following visual merchandising direction, accomplishing product presentation; make decisions about and adaptations to merchandising direction based on the layout, adjacencies and needs of the store in partnership with the Merchandising ManagerMaintain a well recovered selling floor where product is displayed in a manner that is clear, easy to understand and compelling to the customerMaintain appropriate levels of product on the sales floor by remerchandising and replenishing as necessary based on sell through and seasonal changesCoach, teach and train merchandising associates to accurately and efficiently execute company merchandising direction to brand standardsExecute pricing activities in store, ensuring that price changes, sign changes and ticketing procedures are completed accurately and efficientlySupport the training of associates on merchandising standards, product knowledge, and tools adhering to Kohl’s brand standardsSupport and partner with the Operations team on merchandising incoming product, ensuring efficient executionAll Supervisor roles at Kohl’s are responsible for:Leading with integrity, honesty and fostering teamwork in an engaged and inclusive cultureExercising good judgment; taking appropriate partners as neededModeling, guiding and providing direction to associatesDemonstrating and coaching a customer service mindset, including customer service philosophies, anticipating customer needs and satisfactorily resolving issuesLeading by example by personally meeting or exceeding individual goals (e.g., productivity, credit, loyalty)Supporting strong operational standards, shortage mitigation, and merchandising presentation to include accurate pricing and proper signingPreventing loss by educating associates, monitoring daily store activity, maintaining product protection standards, ensuring company policies are followed and partnering with Loss PreventionMonitoring and adjusting resources as dictated by the business to support customer needs and workload demands when assigned as leader on dutyUse key performance indicators (KPIs) to make informed business decisions that drive overall store resultsAccomplishing multiple tasks within established timeframesTraining, monitoring and reinforcing company policies, procedures, standards and guidelinesMaintaining adherence to company safety policies for the safety of all associates and customers Key holder responsibilities include opening and closing store processes, and providing direction to associatesOther responsibilities as assigned What Skills You HaveRequiredMust be at least 18 years of age or olderStrong verbal/written communication and interpersonal skillsFlexible availability, including days, nights, weekends, and holidaysPreferred2 years experience in retail or similar industryExperience supervising teams or associates, including the responsibility for coaching to achieve daily performance goalsPay Starts At: $17.25
Full Time
10/22/2024
Red Boiling Springs, TN 37150
(44.6 miles)
What we offer Excellent health benefits plan, which includes medical, vision and dental options401(k) with company matchCompany profit sharing planGenerous paid time-off and paid holidaysPaid parental leaveCompany-paid mental health benefit through Headspace2 free on-site fitness roomsEmployee Assistance ProgramEmployee Resource GroupsPersonal and professional development program Job Summary Reporting to the VP of Financial Reporting, the Accounting Manager – Process Transformation will lead efforts to transform policies and processes, with a focus on enhancing the control environment. This role will be a visible leader within the accounting department, serving as a subject matter expert in the areas of financial statement risk assessment and internal controls. Specifically, this role will support cross-functional stakeholders in documenting business processes and requirements, evaluating risks, and designing future state solutions. This role will partner closely with external parties, including management’s consultants and external auditors. You will Assess financial statement risks and design solutions focused upon improving efficiency, providing insights, and enhancing internal controls . Perform materiality assessments for usage in financial statement risk evaluation.Collaborate with key process owners to build or modify business and accounting policies.Collaborate with key process owners to build or modify business processes, including updating process flow diagrams and process narratives.Review business processes and identify failure points (i.e. what could go wrong), including evaluating segregation of duties for key process owners.Support the key process owners in designing or modifying internal controls intended to mitigate the relevant financial statement risks, including establishing templates for documentation of relevant control design factors and expectations for retention of audit evidence.Coordinate and support the external auditors’ review of business processes and internal controls. Develop and implement a strategy for maintaining documentation and ensuring control performance in accordance with expectations. Establish cadence for review of process and controls documentation by key process owners, including establishing process for revisions.Design strategy for monitoring of controls to ensure that they are implemented and operating consistently with the documented design.Coordinate and support efforts to maintain documentation and ensure control performance in accordance with expectations.Report on improvements within key performance indicators associated with business process improvements and control implementations. You have Bachelor’s degree in accounting, finance, information systems, or related fieldMaster’s degree in accounting or business administration is preferredActive CPA license5+ years of experience in external audit with a “Big 4” public accounting firm, with extensive experience in the following areas: Assessment of materialityEvaluation of business processesTesting of design, implementation, and operating effectiveness of internal controlsManagement of large-scale projects and cross-functional teamsStrong collaboration and communication skillsHighly organized, with ability to manage multiple workstreams to meet established deadlinesCritical thinker with a focus on process improvement and efficiency Highly proficient with Microsoft Office, including Excel, Word, PowerPoint, and VisioExperience with Microsoft Dynamics GP (Great Plains), SAP, Oracle, NetSuite and/or other ERP platforms (preferred) About SERVPRO For more than 50 years, SERVPRO® has been a trusted leader in fire and water cleanup and restoration services, mold mitigation, construction, biohazard and pathogen remediation throughout the United States and Canada. Our 2,200+ individually owned and operated franchises are supported by our dedicated headquarters team. We strive to cultivate a professional community that respects and celebrates the things that make us unique, the things we share, and the collaborative spirit we bring to the work we pursue together. SERVPRO is an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, gender, sexual orientation, national origin, veteran or disability status.
Full Time
11/7/2024
Cookeville, TN 38505
(25.2 miles)
About the RoleIn this role, you will be the expert in store operational processes, supervising store operations while working alongside and leading associates to deliver excellent customer service and operational efficiency. You will teach, coach, develop and supervise associates while completing all operational processes focused on consistent execution and operational efficiency.What You’ll DoExecute sound operational processes including freight unload, receiving, processing product, stockroom management and omni channel fulfillmentSupport inventory accuracy by timely and accurate completion of all required merchandise disposition practicesMaintain appropriate levels of product on the sales floor by processing incoming freight, managing an accurate stockroom and directing floor replenishment as necessary based on sell through and seasonal changesSupport the training processes for new hires on the operations team, ensuring associates are skilled on process best practices, proper inventory procedures, productivity standards and how to leverage Kohl’s tools and resourcesSupport and partner with the merchandising team in store on merchandising incoming product, ensuring partnership on product placement and brand standardsAll Supervisor roles at Kohl’s are responsible for:Leading with integrity, honesty and fostering teamwork in an engaged and inclusive cultureExercising good judgment; taking appropriate partners as neededModeling, guiding and providing direction to associatesDemonstrating and coaching a customer service mindset, including customer service philosophies, anticipating customer needs and satisfactorily resolving issuesSupporting strong operational standards, shortage mitigation, and merchandising presentation to include accurate pricing and proper signingPreventing loss by educating associates, monitoring daily store activity and product protection standards, and partnering with Loss PreventionMonitoring and adjusting resources as the business dictates to support customer needs and workload demands when assigned by a store executive as leader on dutyUse key performance indicators (KPIs) to make informed business decisions that drive overall store resultsAccomplishing multiple tasks within established timeframesTraining, monitoring and reinforcing company policies, procedures, standards and guidelinesMaintaining adherence to company safety policies for the safety of all associates and customersKey holder responsibilities include opening and closing store processes, and providing direction to associatesOther responsibilities as assignedWhat Skills You HaveRequiredMust be at least 18 years of age or olderExperience supervising teams or associates to include the responsibility for coaching to achieve daily goalsStrong verbal/written communication and interpersonal skillsFlexible availability, including days, nights, weekends, and holidaysPreferred2 years experience in retail or similar industryPay Starts At: $17.25
Full Time
10/17/2024
Red Boiling Springs, TN 37150
(44.6 miles)
What we offer Excellent health benefits plan, which includes medical, vision and dental options401(k) with company matchCompany profit sharing planGenerous paid time-off and paid holidaysPaid parental leaveCompany-paid mental health benefit through Headspace2 free on-site fitness roomsEmployee Assistance ProgramEmployee Resource GroupsPersonal and professional development program Job Summary The Roofing Manager will lead the development and growth of the SERVPRO roofing service line. The ideal candidate will possess extensive knowledge in managing a successful roofing business, staying ahead of market trends, understanding customer needs, and business plan development. This lead subject matter expert will work closely with cross-functional teams, including marketing, construction, and product resources, to ensure that our roofing services meet market demand and align with company goals. The Roofing Manager will report to the Director of Service Line Development. You will Leads a cross functional team in the development and implementation of a strategy for the roofing service line, aligned with company objectives.Conducts market research to identify user personas, trends, opportunities, and competitive analysis in the roofing industry.Leads end-to-end service development, including a business growth model, recommended organizational structure, human resource documents, employee learning paths, job file documentation, and detailed work processes.Ensures that roofing services recommendations meet regulatory, safety, and quality requirements.Works with procurement teams to optimize roofing material offerings for franchises.Creates and delivers training materials and presentations for franchises.Schedules, creates budgets for, and oversees roofing services training opportunities for franchises.Gathers and analyzes feedback from customers and franchises, as well as market and performance data to identify opportunities or improvements.Manages the support provided to franchises, Franchise Business Consultants, and Regional Directors of Operations to improve franchise performance and growth associated with roofing services. You have Minimum of five years’ experience in the roofing business, preferably with field experience, plus a proven ability to lead with influence in a cross-functional and complex environment.Strong knowledge of roofing materials, estimating processes, installation processes, and industry regulations.Strong analytical skills and experience with business finances and operations.Strong interpersonal and leadership skills with ability to effectively collaborate with multiple levels within the organization.Advanced knowledge of Microsoft Office; fluent in Microsoft Word, Excel, and PowerPoint.Excellent written and oral communication skills, especially in conveying technical concepts to non-technical audience.Experience in briefing and collaborating with senior leaders on proposed courses of action.Bachelor’s degree in business administration, project management, construction management, or a related field; or comparable experience in a construction management role. A combination of both is preferred.The average overnight travel requirement for this position is: 10% - 15% per month. About SERVPRO For more than 50 years, SERVPRO® has been a trusted leader in fire and water cleanup and restoration services, mold mitigation, construction, biohazard and pathogen remediation throughout the United States and Canada. Our 2,200+ individually owned and operated franchises are supported by our dedicated headquarters team. We strive to cultivate a professional community that respects and celebrates the things that make us unique, the things we share, and the collaborative spirit we bring to the work we pursue together. SERVPRO is an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, gender, sexual orientation, national origin, veteran or disability status.
Full Time
10/29/2024
Red Boiling Springs, TN 37150
(44.6 miles)
What we offer Excellent health benefits plan, which includes medical, vision and dental options401(k) with company matchCompany profit sharing planGenerous paid time-off and paid holidaysPaid parental leaveCompany-paid mental health benefit through Headspace2 free on-site fitness roomsEmployee Assistance ProgramEmployee Resource GroupsPersonal and professional development program Job Summary The Senior Project Manager is responsible for all aspects of multiple medium to large projects with moderate to high complexity. This individual is responsible for taking projects from original concept through completion, acting as a single point of accountability for the projects, and utilizing SERVPRO Project Controls and Standards to ensure projects meet their stated objectives. The Senior Project Manager must demonstrate strong commitment to stakeholder relationships by proactively communicating and taking ownership of risks/issues and facilitating effective outcomes in a timely manner. You will Author/facilitate strategic documents such as project charters, communication plans, detailed project plans, and project updates to business ownersOrganize project activities into manageable work efforts for team members, and determine an effective approach to completing the work as outlined in project planManage vendor relations by assessing the supplier needs for the project and setting objectives for cost, delivery schedules, and reliabilityCoordinate Development, Quality Assurance and Technology resources as required ensuring successful project deliverablesManage and communicate a clear project scope and motivate team members to achieve agreed upon tasks/objectivesProactively identify and manage risks, issues, and cross-project dependenciesIdentify, prepare, and/or ensure completion of high quality, professional deliverables as required by each project planCreate, manage, and monitor the project budget by collaborating with stakeholders to establish budgetary constraints, allocate funds to various project activities, track expenses, identify potential cost overruns, and adjust as needed to ensure the project stays within budgetSchedule and facilitate weekly project status meetings with core project teamManage and cultivate relationships with multiple business owners and team members to accomplish project activitiesCommunicate difficult/sensitive information to project participants in a tactful and timely fashionProvide clear and direct communications with others, both verbally and in written formDemonstrate expertise by providing sound, creative Project Management approaches and a thorough knowledge of technical business systemsExhibit a passion for standardization and continuous improvement efforts by optimizing processes, and fostering a culture of consistency and excellence across all projectsWork in collaboration with the EPMO to ensure agreed upon standards and practices are utilized/implemented across the organizationExcellent attention to detail and ability to manage own work You have Ability to read, write, and speak the English languageMinimum eight years of experience leading medium to large technical integration projects or small programs consisting of small to medium size projects requiredIn depth understanding of Project Management approaches, methodologies, and their application requiredExperience with Agile (Scrum) and Waterfall project methodologies required Proficient in Microsoft Office applications (including Excel, Word, Visio, Outlook, Teams, and PowerPoint) requiredExperience with Smartsheets is preferredExperience with Lucid is preferredExperience with JIRA is preferredBachelor’s degree in Information Technology, Business or equivalent experience in Business-related field is preferred About SERVPRO For more than 50 years, SERVPRO® has been a trusted leader in fire and water cleanup and restoration services, mold mitigation, construction, biohazard and pathogen remediation throughout the United States and Canada. Our 2,200+ individually owned and operated franchises are supported by our dedicated headquarters team. We strive to cultivate a professional community that respects and celebrates the things that make us unique, the things we share, and the collaborative spirit we bring to the work we pursue together. SERVPRO is an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, gender, sexual orientation, national origin, veteran or disability status.
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