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Customer Service Jobs
Full Time
2/22/2025
Tomball, TX 77377
(37.7 miles)
Expand your career possibilities.Thank you for dedicating your time and talent to Lowe’s. We want to give you more opportunities to learn and grow, so if you find a position you’re interested in below, we encourage you to apply!Find Your Home to More Possibilities.Customer ServiceProvides SMART customer service at all times through the daily execution of Lowe’s customer service policies, procedures, and programsSeeks out customers to understand his/her needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandiseListens to and responds knowledgeably and promptly to customer and employee questions by taking them to areas of the store and walking them through projects when necessaryDemonstrates sincere appreciation to customersCommunicates information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe’s programsCross-functionally trains in other areas of the store to help deliver the best customer serviceReceives and directs calls appropriately to meet the needs of customers and associatesReviews daily and weekly schedules to ensure proper coverage, assigning backup coverage as neededWorks cross-functionally with the PRO team to maintain service expectations for Pro FulfillmentPicks, stages, and verifies readiness of all delivery, pro, installation, and pickup ordersFollows up with leadership when picking quality is not met by team membersMonitors notifications to maintain customer service expectations when customers are on the way, arrived, or a new order has been submittedIn-StockEnters and retrieves information from Lowe’s systems regarding inventory, order management, and special orderingConducts walks of fulfillment area, bays, or inventory to monitor statusInforms Department Supervisor about fulfillment area (e.g., staffing, projects, products, stock) in-person, over the phone, via email, and/or by writing and sharing status reportsActs as liaison between Pro and fulfillment departments, ensuring all Pro orders are picked and staged within timeframe neededEnsures all pro pickup, delivery and install orders are picked and staged on timePulls, prepares, inspects, stages, and loads merchandise for customers, contractors, and delivery truck orders according to invoice or loading ticket, using power equipment when neededVerifies products match invoices and orders by reviewing items, model numbers, quantities, and descriptionsWorks supplemental fulfillment tasks as needed (e.g. unfulfilled orders report, restocking expired orders, conducting order audits)Clean and Safe StoresCompletes delivery and pickup administrative tasks, including auditing staging locations, contacting customers, and removing expired/cancelled orders from staging areasValidates items being carried in and out of the store when appropriateEnsures that the loads are safe, secure, and within Department of Transportation (DOT) regulations Prepares the store for business by organizing merchandise (e.g., straightening shelves), sweeping the aisles, and picking up trash and debrisDetects common signs of shoplifting, theft, and other security risks, and promptly communicates them to management and/or Asset ProtectionEnsures compliance with housekeeping standards and programs (e.g., Zone Recovery) to maintain cleanliness and organization of store and working areasMaintains a safe and secure work environment, which may include conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gatesAdheres to all safety requirements relevant to one’s regular job duties: top stock safety, reinstalling safety cables, use of aisle blockers, a tether line on power equipment, spotters, and safety devicesOperates store equipment as needed depending on one specific role and department (e.g., Zebra phone, telephone, paging system, iPhone, copiers, fax machines, computers, CCTV surveillance system, key cutter, panel saw, paint mixer, flooring cutters, forklifts, pallet jacks, electric lifts, compacter baler, tool rentals)In addition to the above responsibilities, this individual is held accountable for other duties as assignedLowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
Full Time
2/22/2025
Tomball, TX 77377
(37.7 miles)
All Lowe’s associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products our customers need. As a Seasonal Associate, this means:• Being friendly and professional, and responding quickly to customer and associate needs.• Ensuring merchandise is stocked and presented appropriately for customers.• Engaging in safe work practices and encouraging others to do the same.The Seasonal Associate includes one of the following positions Assembler, Receiver/Stocker, Customer Service Associate (CSA) - Sales Floor, CSA Loader, CSA Front End, typically in a temporary capacity. All employees support Lowe’s mission by providing excellent customer service through greeting customers, responding to customer inquiries, and assisting them in locating, selecting, demonstrating, preparing, or loading merchandise. Additionally, each role has specific key responsibilities that contribute to Lowe‘s mission to provide quality service and the right products, for example: assembling merchandise (Assembler), distributing and stocking merchandise (Receiver/Stocker), loading merchandise for customers (CSA Loader), assisting with shopping needs (CSA Sales Floor), and processing sales and returns (CSA Front End). This is not an exhaustive list of duties, and Seasonal Associates may be asked to help with other duties as needed. Individuals applying for Seasonal Associate may be considered for any one of these roles, depending on hiring needs.Travel Requirements: This role does not require regular travel; however, this role may need to travel on occasion to meetings, trainings, or to support neighboring stores.What We're Looking For• Hourly Seasonal: Generally scheduled 10 to 40 hours; more hours may be required based on the needs of the store.• Requires morning, afternoon, and evening availability any day of the week, except Receiver/Stocker which requires late evening, night-time, and early morning availability any day of the week.• Physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary to perform job duties.• Minimally must be able to lift 25 pounds without assistance; may lift over 25 pounds with or without assistance. (Except CSA Front End)• Minimally must be able to lift 10 pounds without assistance; may lift over 10 pounds with or without assistance. (Only CSA Front End)What You Need To SucceedMinimum Qualifications• Assembler & Receiver/Stocker – Ability to read, write, and perform basic arithmetic (addition, subtraction).• CSAs (Loader, Front-End, and Sales Floor) – 6 months of experience using a computer, including: inputting, accessing, modifying, or outputting information AND 6 months of experience using a handheld device (e.g., mobile phone, LRT gun, palm pilot, tablet, iPod) to enter, access, and output information.Preferred Qualifications• Assembler & Receiver/Stocker – 3 months of experience operating forklift/power equipment such as lifts, order pickers, and similar equipment.• CSAs (Loader, Front-End, and Sales Floor) – 6 months of retail experience, performing tasks such as: identifying and selling products based on customer needs; explaining warranties, product features, and benefits; assisting customers in locating products; building customer relationships; identifying and resolving customer issues; zone recovery; and housekeeping.If the state or local municipality requires a salesperson license for this position, you must either be licensed or pass the requisite licensing exam within sixty (60) days of starting employment in this position.Lowe’s is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
Full Time
2/9/2025
Baytown, TX 77521
(43.3 miles)
All Lowe’s associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products our customers need. As a Seasonal Associate, this means:• Being friendly and professional, and responding quickly to customer and associate needs.• Ensuring merchandise is stocked and presented appropriately for customers.• Engaging in safe work practices and encouraging others to do the same.The Seasonal Associate includes one of the following positions Assembler, Receiver/Stocker, Customer Service Associate (CSA) - Sales Floor, CSA Loader, CSA Front End, typically in a temporary capacity. All employees support Lowe’s mission by providing excellent customer service through greeting customers, responding to customer inquiries, and assisting them in locating, selecting, demonstrating, preparing, or loading merchandise. Additionally, each role has specific key responsibilities that contribute to Lowe‘s mission to provide quality service and the right products, for example: assembling merchandise (Assembler), distributing and stocking merchandise (Receiver/Stocker), loading merchandise for customers (CSA Loader), assisting with shopping needs (CSA Sales Floor), and processing sales and returns (CSA Front End). This is not an exhaustive list of duties, and Seasonal Associates may be asked to help with other duties as needed. Individuals applying for Seasonal Associate may be considered for any one of these roles, depending on hiring needs.Travel Requirements: This role does not require regular travel; however, this role may need to travel on occasion to meetings, trainings, or to support neighboring stores.What We're Looking For• Hourly Seasonal: Generally scheduled 10 to 40 hours; more hours may be required based on the needs of the store.• Requires morning, afternoon, and evening availability any day of the week, except Receiver/Stocker which requires late evening, night-time, and early morning availability any day of the week.• Physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary to perform job duties.• Minimally must be able to lift 25 pounds without assistance; may lift over 25 pounds with or without assistance. (Except CSA Front End)• Minimally must be able to lift 10 pounds without assistance; may lift over 10 pounds with or without assistance. (Only CSA Front End)What You Need To SucceedMinimum Qualifications• Assembler & Receiver/Stocker – Ability to read, write, and perform basic arithmetic (addition, subtraction).• CSAs (Loader, Front-End, and Sales Floor) – 6 months of experience using a computer, including: inputting, accessing, modifying, or outputting information AND 6 months of experience using a handheld device (e.g., mobile phone, LRT gun, palm pilot, tablet, iPod) to enter, access, and output information.Preferred Qualifications• Assembler & Receiver/Stocker – 3 months of experience operating forklift/power equipment such as lifts, order pickers, and similar equipment.• CSAs (Loader, Front-End, and Sales Floor) – 6 months of retail experience, performing tasks such as: identifying and selling products based on customer needs; explaining warranties, product features, and benefits; assisting customers in locating products; building customer relationships; identifying and resolving customer issues; zone recovery; and housekeeping.If the state or local municipality requires a salesperson license for this position, you must either be licensed or pass the requisite licensing exam within sixty (60) days of starting employment in this position.Lowe’s is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
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