Help Desk / Service is responsible for the day-to-day operational support of the end user community through the installation, configuration, upgrade and maintenance of workstation and peripheral equipment. This includes the resolution of problems reported by the Customer Support Center and the implementation of new functionality. Problem Solving Workstation Software With supervision, install, configure and maintain operating system software. Install, configure and maintain multiple workstation operating systems that include DOS, Windows v3.11, Windows 95, Windows 98, NetWare, Windows NT and Windows 2000. Install and maintain software images that assists in managing client workstations. Workstation Hardware With direction install, configure and maintain hardware for client workstations. Client hardware includes workstation hardware such as processors, memory, hard drives, modems, video cards, monitors, peripherals, and CD-ROM drives. LAN Administration - With supervision, stop and restart services, shutdown and restart operating system software on Windows NT, 2000 and Novell servers. Network Administration - With supervision Telnets to local LAN switches and Hubs, activates ports for workstations and printers. Telecom With supervision assists in the support and maintenance of the telecommunication systems capable of providing dial-tone to the desktop. Desktop Hardware and Software With direction, install, configure and maintain hardware and software. Communications - Demonstrate strong communication and human relationship skills. Inventory Management Track and document the hardware and software inventory. Standards Install, configure and maintain standards associated with workstation and peripheral procedures and documentation. Policies and Procedures Follow established policies, procedures and standards defined by the department. Vendor Management Contact vendors regarding service issues to receive support information or assistance as instructed by the supervisor. Documentation Produce and maintain technical documentation on the assigned systems. Reporting Produce required department reporting associated with projects assigned by manager and problems assigned through help desk queues. Project Management - With supervision, execute priorities, understand business application, answer technical questions and perform all assigned tasks. Serve as a resource to the project team for assigned client applications. Teamwork Customer Service - Provide effective Customer Service by being courteous, polite and friendly toward others at all times. Acknowledge customers immediately in order to determine need and help the customer resolve issue or request. Other Perform other duties and special projects as assigned by the Market Operations Manager.Requirements High School Diploma 0 - 1 years of experience