Unleash your potential with the Johnson Controls team!As a global leader in smart, healthy, and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places, and the planet.Join our winning team and pave the way for a bright future.With our extensive reach across various industries worldwide, our teams are uniquely positioned to support and empower you. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience focused on supporting their physical, financial, and emotional wellbeing.Join the Johnson Controls family and thrive in a culture that values your voice and ideas.Your next incredible opportunity is just a few clicks away!Here's what we have to offer:Competitive pay.Paid vacation, holidays, and sick time -10 days of vacation for the first year (plus sick time).Comprehensive benefits package, including 401K, medical, dental, and vision care - available from day one.Extensive product and on-the-job/cross-training opportunities, supported by our outstanding internal resources.Encouraging and collaborative team environment.Dedication to safety through our Zero Harm policy.Company vehicle, tools, and equipment provided to complete all jobs.Scheduling and management support.JCI Employee discount programs (The Loop by Perk Spot).What you will doReceive service calls from Service Resource Center, including a brief description of equipment/system malfunctions.Contact customer representative and ascertain equipment/systems problems.Perform service and repairs on sprinkler systems for commercial, industrial, and residential applications.These include but are not limited to wet (steel, copper and CPVC), dry, pre-action, deluge, and fire pumps.Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices and bulletins, modification notices, etc., to diagnose and repair equipment.Read and interpret blueprints, diagrams, submittals, specifications software/systems, programs, schematics, and operational product manuals.Exhibit effective customer service skills by consistently communicating with the district staff and customers to ensure complete customer satisfaction.Electronically complete Service Acknowledgements with proper coding and obtain customer’s signature.Participate in a scheduled On-call rotation.Perform other duties as assigned.What we look for5 years of documented experience in Fire Sprinkler/Suppression industryExperience in reading and interpreting blueprints, submittals, and operational/product manualsHigh School Diploma or equivalent requiredMust be willing to travel.Ability to follow verbal and written instructions Capable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs.Able to work in unusual and sometimes difficult positions such as climbing ladders, scaffolding and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc.Ability to work flexible hours including weekends to meet customer requirements.Able to participate in an on-call rotation schedule. Overnight travel will be required.Demonstrate a high level of customer service Maintain truck inventory to ensure timely response to customer needs.Ability to adhere to, implement, and always follow safety guidelines and procedures.Strong organizational skills, positive attitude, and ability to learn quickly.Possess a valid driver’s license and driving record that meets company requirements.Must possess and retain current (F Card) State Fire Protection License or Journeyman License valid. PreferredNICET Certification - ability to acquire within the 1st year.Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.

Job DescriptionJob DescriptionBe part of the future!We are one team, dedicated to working collaboratively to create the purposeful solutions that propel the world forward. We hope you will join our diverse team of top people – you bring your talent, and we’ll give you the space and opportunities to grow and succeed. We are committed to make a difference.What you will do Under direct supervision of the Area Resource Manager, the HVAC Customer Resource Coordinator receives and schedules customer calls for service. Manages the schedule of assigned technicians and mechanics.Ensures schedule allows for timely completion of preventative maintenance and aligns with monthly forecasting goals.Debrief activities of assigned technicians/mechanics daily, coordinating with technicians/mechanics to resolve concerns quickly.Partners effectively with the Service Team Manager to ensure technical service work is completed in a reasonable timeframe and to the customer’s expectations.Analyzes and assesses technical team performance and adjusts as needed to enhance customer satisfaction cost-effectively. Assesses job completion and collaborates with Customer Billing Coordinators and Customer Support Coordinators to progress completed jobs through the appropriate business process. How you will do itReceives customer requests for unscheduled or scheduled service.Coordinates labor scheduling to align technicians to the appropriate customer and service needs.Communicates the action plan and services to be provided directly to the customer.Ensures work has been performed to the customer’s expectations and performs follow-up with the customer, as needed.Answers any customer inquiries and resolves or escalates customer issues, as appropriate.Debrief activities daily.Ensures Technicians are provided with daily schedules. Maintains consistent communication with assigned Technicians.Follows up on activities to ensure completion in an established timeframe.Ensures that all customer account information required to support call management activities and scheduling of tasks are kept up to date in NxGen.Scheduled Service Visits – on time.Parts ordering/PO creation support.Start-up support.Customer PO confirmation.WIP Management.Reconcile exceptions (SIR and AP).Attend weekly planning/scheduling meetings.Assist with monitoring of time and expense reporting submission.Review and correct unassociated time for timesheets for technicians.Other duties and administrative activities as assigned.What we look forRequiredHigh school diploma or equivalent required.Must demonstrate the ability to perform work independently and demonstrate solid organizational and attention to detail skills.Must have strong interpersonal skills to effectively communicate with both internal and external clients.Must have the ability to simultaneously handle a large and diverse number of projects, tasks, and issues with tact, cooperation, and persistence.Able to prioritize work activities based on financial impact to desired business goals.Able to influence diverse teams to accomplish tasks/goals.What we look forRequiredHigh school diploma or equivalent required, plus a minimum of 2 years of service industry experience managing service operations and/or service scheduling.Must demonstrate the ability to perform work independently and demonstrate solid organizational and attention to detail skills.Must have strong interpersonal skills to effectively communicate with both internal and external clients. Must have the ability to simultaneously handle a large and diverse number of projects, tasks and issues with tact, cooperation, and persistence.Able to prioritize work activities based upon financial impact to desired business goals.Able to influence diverse teams to accomplish tasks/goals.PreferredAssociates degree preferredCandidate should possess a background in a building management system / controls industryExperience and/or basic project accounting or costing principals is desiredJohnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.

Build your best future with the Johnson Controls Team As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away!What we offerCompetitive salary starting at $56k- $60k base, plus guaranteed commission and sign-on bonus with total compensation of $83k – $87k (may change based on location)Paid vacation/holidays/sick time – 15 days of vacation, 5 sick days, 3 floating holidaysComprehensive benefits package including but not limited to; 401k, Medical, Dental and Vision care – Available day oneEncouraging and collaborative team environmentCheck us Out: A Day in a Life at Johnson Controls | Sales Roles - YouTubeWhat you will do OurEarly CareerSales Engineering(BEST) Programis a 4-monthtechnical sales development programfor Recent College Graduates thatfocuses on creating market share by strategic selling Johnson Controls’HVACproducts and services to commercial customers.In this program you will have a chance to apply your technical engineering knowledge and business acumen to work with customers to better understand their product and project needs by being the subject matter expert. As part of the program, you will participate in a 4-month training and development program combining classroom, field orientation, and on the job training. You will learn our mechanical equipment and service offerings, customer relationship techniques and leadership skills in preparation for supporting customers in your territory alongside the sales team. You will be prepared to consult with architects, engineers, and building owners on product selections; partner with and learn from internal experts and deliver on business goals. You will be a critical part of a local sales team and a national network of sales professionals.#BESTHow you will do it Estimate job bids and prepare proposals with contractors, architects and building owners Coordinate with vendors and subcontractors Complete sales calls to generate new business and build on existing relationships Present solutions to customers for consideration Collect and analyze market intelligence Turn projects over to operations team for execution and installationsWhat we look forRequired: Currently pursuing an Engineering Bachelor’s degree and graduating in December 2024 and May/June 2025 Program starts January or June 2025, must be able to work full-time before program beginsStrong analytical ability to solve programs and ability to learn quickly Ability to manage multiple projects and cross-functional teams with minimum guidance Strong communication and teamwork skills Preferred:Electrical or Mechanical Engineering Degree, strongly preferredPrevious sales or engineering experiences through co-ops, internships, part-time or full-time jobs (preferred)Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.