Wichita Falls, TX 76308 • (16.8 miles) • Full Time • 10/7/2026

Description: GENERAL DESCRIPTION : The Call Center Representative (“CCR”) is responsible for providing exceptional customer service through the American National Bank & Trust (“ANB&T”) Call Center. The CCR provides assistance for our customers and employees via telephone, when they have questions or concerns regarding their account(s) with us. The CCR must handle all calls in a professional, pleasant, informative and courteous manner. ESSENTIAL FUNCTIONS OF JOB: 1. Assist customers with various account needs, (i.e. check orders, deposit slips, debit cards). 2. Assist with debit card issues, including fraudulent transactions and disputes. 3. Call customers for returned check orders and returned bank mail with incorrect addresses. 4. Assist customer with returned checks and stop payments. 5.