San Antonio, TX 78257 • (43.1 miles) • Full Time • 10/15/2026

Job Description We are looking for an experienced Call Center Supervisor to lead our growing call center team in San Antonio, TX! The ideal candidate brings strong call center leadership experience, a data-driven approach to performance management, and comfort using modern technology and AI-powered tools to drive better outcomes. Primary Responsibilities Lead, coach, and develop a team of Call Center Representatives, fostering a culture of accountability, service excellence, and continuous improvement Oversee daily call center operations, ensuring coverage, productivity, and adherence to standard operating procedures across all shifts Monitor call reporting dashboards and team performance against key performance indicators (e.g., average handle time, first-call resolution, quality scores,