Astound Broadband, the sixth-largest telecommunications provider in the United States, is a leading supplier of cutting-edge technology and communications servicesand applicants like you make it all possible. To develop your career, we provide one-on-one training and coaching, a supportive work environment and the opportunity to represent a superior telecommunications company.
Additionally, we offer a robust benefits package, including rewards, recognition and employee discounts to ensure your continued success. With us, you’ll stay empowered to do your best work by creating astounding possibilities for local communities and beyond.Entrepreneurial yet established and growing organization where you can make a true impact!
Astound Broadband is hiring for a Broadband Technician in Austin, Texas. The Broadband Technician I is responsible for residential installation and disconnections for data, video, and phone on the customer premises with a high level of focus on customer service, customer education, and quality of work. This role will be responsible for ensuring and recording correct RF signal levels. The BBT I is required to communicate with leadership and dispatch as needed.
Where you will work:
This position will be based in Astounds Austin, TX office.
A Day in the Life of the Broadband Technician:
Residential install and disconnects* (data, video, phone) on customer premisesEnsure/record correct RF and signal levels within specificationsCommunication with leadership and dispatch as neededCustomer educationOperate company vehicle in safe and responsible mannerOther duties as assigned
What You Bring to the Table:
Education: High school diploma or equivalentExperience: 0 (Entry Level)Competencies: Maintain satisfactory driving record and have a valid driver's licenseKnowledge, Skills and Abilities: Ladder; Hand or Power Tools; Customer Service; Communication (verbal, written); Basic Computer Skills; Aptitude to learn to skills; Problem solving; Time Management; Teamwork; Working alone
Education and Certifications:
High school diploma or equivalent
We're Proud to Offer a Comprehensive Benefits Package Including:
401k retirement plan, with employer matchInsurance options including: medical, dental, vision, life and STD insurancePaid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organizationFloating Holiday: 40 hours per yearPaid Holidays: 7 days per yearPaid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local lawsTuition reimbursement programEmployee discount program
*Benefits listed above are for regular full-time positions
Our Mission Statement:
* Take care of our customers
* Take care of each other
* Do what we say we are going to do
* Have fun
Diverse Workforce / EEO:
Astound Broadband is proud to be an Equal Opportunity Employer and we are dedicated to cultivating a diverse, equitable and inclusive workplace where employees feel valued, respected and empowered. Discrimination of any kind has no place here. We are dedicated to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity or expression, genetic information, military, veteran status, and any other characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business.
CCPA Employee Privacy Policy (For California Candidates Only):https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privacy-Notice.pdf
EducationRequiredHigh School or betterLicenses & CertificationsRequiredDrivers LicenseSkillsPreferredTrustVerbal CommunicationTime ManagementClient RelationsBehaviorsPreferredFunctional Expert: Considered a thought leader on a subjectEnthusiastic: Shows intense and eager enjoyment and interestDetail Oriented: Capable of carrying out a given task with all details necessary to get the task done wellMotivationsPreferredSelf-Starter: Inspired to perform without outside helpPeer Recognition: Inspired to perform well by the praise of coworkersGoal Completion: Inspired to perform well by the completion of tasksGrowth Opportunities: Inspired to perform well by the chance to take on more responsibilityAbility to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organizationEqual Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)