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Full Time
4/8/2025
Boerne, TX 78015
(44.0 miles)
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Call Center Representative (Onsite) Training Starts April 28th , 2025 $15.00/HR & $16.00/HR Bilingual Great Benefits & Weekend’s Off 3 Weeks PAID TRAINING Summary: As a Call Center Representative, you will be supporting our client’s customers as a first point of contact and resolving questions concerning their accounts. We will rely on you to actively listen to our clients’ customers, by utilizing your customer service experience,passion,and creativity to meet their needs and deliver a world-class experience across every interaction you have with them. In this role, you will not only be there to help customers with their account issues, via telephone, email and/or website inquiries from our valued customers but also provide them with exceptional service. What you will be doing: Respond to all tolling and/or administration related customer inquiries by utilizing information learned during training and resources available through people, customer records, and knowledge management systems.Identify customer needs to ensure the customer is provided complete and accurate information.Process required transactions via mainframe or web-based applications.Submit research requests in a concise yet accurate manner.Maintaining a thorough knowledge of the company and client programs, policies, and technology.Communicate effectively in a warm and empathetic manner.Adhere to confidentiality requirements and laws to ensure information is disseminated only to authorized individuals.Maintaining a thorough knowledge of the company and client programs, policies, and technology.Providing support to other positions/operations in cases of heavy workloads or absences. What you get: Full Time EmploymentHourly rate of $15.00starting on day one.Weekend’s OFF!Paid TrainingCareer Growth OpportunitiesFull Benefit OptionsGreat Work Environment People who succeed in this role have:The ability to convey complex information in clear and concise terms to ensure customer understanding. Strong work ethic.Effective and accurate written and verbal communication skills.Effective problem-solving skills.Customer Service ExperienceCan navigate multiple applications and research solutions with ease.Love helping people and guiding them to the best solution for their issue.Are excited by innovative technology.Provide calm conflict resolution and problem resolution for frustrated customers.Can work in a structured environment for the duration of your allotted, full-time schedule taking high-volume calls from customers.Can commit to 100% attendance for three to five weeks of paid training. Requirements Must be at least 18 years of age or older.Must have a High School Diploma, orequivalent.Must be able to successfully pass a criminal background check.Must pass Customer care assessment. Join a rapidly growing organization that can support your career goals Apply Today! Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $minimum $11.00 - $midpoint.$15.00 Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded:click here to access or download the form. Complete the form and then email it as an attachment to.You may alsoclick here to access Conduent's ADAAA Accommodation Policy. At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.
Full Time
4/1/2025
Boerne, TX 78015
(44.0 miles)
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Call Center Representative – Onsite in San Antonio, TX Are you passionate about helping others and delivering exceptional service Join our dynamic team where you become the first point of contact for our client’s customers. With paid training, competitive pay at $15/hr, and a range of incentives and benefits, you'll be empowered to make a real impact every day. What We Offer: Full-Time Employment: Reliable schedule and stability.Competitive Pay: Earn $15/hr with shift differentials$1.10 extra per hour for shifts between 6 PM-6 AM, and/or $1.00 extra per hour on weekends.Paid Training & Overtime: Get the training you need to excel and take advantage of overtime opportunities.Incentive Plan: Potential to earn up to an additional $350 per month after training by meeting performance metrics.Career Growth: Opportunities to advance your career in a supportive, innovative environment.Full Benefits: Comprehensive benefit options and a great work environment that values your success. What You'll Do: Efficiently manage a high volume of inbound calls in a fast-paced environment.Access cardholder accounts to provide information about payments and benefits deposited by state or federal agencies.Assist cardholders with inquiries regarding transactions and account statuses.Listen actively to understand customer needs and offer clear, accurate information.Process transactions efficiently via web-based applications and handle research requests with precision.Maintain in-depth knowledge of company and client programs, policies, and technology.Communicate in a warm, empathetic manner while ensuring confidentiality and compliance with all regulations.Support team operations during peak times or absences to help maintain seamless service. What We’re Looking For: An effective communicator who can clearly explain complex information.A dedicated professional with a strong work ethic and problem-solving skills.A customer service enthusiast who excels in navigating multiple screens and applications while guiding customers to the best solution.Ready to commit to 100% attendance during our three-to-five-week paid training period. Requirements: Must be at least 18 years old and possess a High School Diploma or equivalent.Must have 6 months of Customer Service, Call Center or Dispatch experience.Complete a background check, credit check, and security fingerprinting. Take the next step in your career and join a team that values quality service and continuous growth. Apply today to become a vital part of our customer service team in San Antonio! Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded:click here to access or download the form. Complete the form and then email it as an attachment to.You may alsoclick here to access Conduent's ADAAA Accommodation Policy. At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.
Full Time
4/1/2025
Boerne, TX 78015
(44.0 miles)
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Fraud Call Center Representative – Onsite in San Antonio, TX Are you passionate about helping others and delivering exceptional service Join our dynamic team where you become the first point of contact for our client’s customers. With paid training, competitive pay at $16.75/hr, and a range of incentives and benefits, you'll be empowered to make a real impact every day. What We Offer: Full-Time Employment: Reliable schedule and stability.Competitive Pay: Earn $16.75/hr. with shift differentials$1.10 extra per hour for shifts between 6 PM-6 AM, and/or $1.00 extra per hour on weekends.Paid Training & Overtime: Get the training you need to excel and take advantage of overtime opportunities.Incentive Plan: Potential to earn up to an additional $350 per month after training by meeting performance metrics.Career Growth: Opportunities to advance your career in a supportive, innovative environment.Full Benefits: Comprehensive benefit options and a great work environment that values your success. What You'll Do: Efficiently manage a high volume of inbound calls in a fast-paced environment.Provide outstanding customer support by answering inquiries related to their accounts.Identify client needs and recommend solutions when fraud has been identified using comprehensive training, customer records, and our knowledge management systems.Analyze potential fraud and suspicious activity by monitoring card alerts and fraud prevention reports.Process disputes and fraud claims in line with client policies and guidelines.Escalate issues to the appropriate channels when a risk review, exception handling, or further analysis is needed.Log cases in the database, documenting actions taken and conversations with customers for accuracy.Maintain confidentiality by ensuring information is shared only with authorized individuals in compliance with legal requirements.Communicate in a warm, empathetic manner while ensuring confidentiality and compliance with all regulations.Support team operations during peak times or absences to help maintain seamless service. What We’re Looking For: An effective communicator who can clearly explain complex information.A dedicated professional with a strong work ethic and problem-solving skills.A customer service enthusiast who excels in navigating multiple screens and applications while guiding customers to the best solution.Ready to commit to 100% attendance during our three-to-five-week paid training period. Requirements: Must be at least 18 years old and possess a High School Diploma or equivalent.Must have 6 months of Customer Service, Call Center or Dispatch experience.Complete a background check, credit check, and security fingerprinting. Preferred Qualifications: 6 months of experience in the banking/financial industry. Take the next step in your career and join a team that values quality service and continuous growth. Apply today to become a vital part of our customer service team in San Antonio! Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded:click here to access or download the form. Complete the form and then email it as an attachment to.You may alsoclick here to access Conduent's ADAAA Accommodation Policy. At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.
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