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Full Time
12/1/2024
Bossier City, LA 71111
(24.6 miles)
Type of Requisition:RegularClearance Level Must Currently Possess:NoneClearance Level Must Be Able to Obtain:NonePublic Trust/Other Required:NACI (T1)Job Family:Cyber SecurityJob Qualifications:Skills:Cybersecurity, Information Security, Security OperationsCertifications:NoneExperience:1 + years of related experienceUS Citizenship Required:NoJob Description:As a member of the Security Operations Center (SOC) team, in support of the Virginia Information Technology Agency (VITA), a Cyber Security Analyst (Tier II) will be responsible for performing investigation and escalation of security alerts triaged by Tier I analysts and others that enter the SOC from network and security systems/applications, the client, and/or from intelligence sources. The position may also require an Analyst to monitor and utilize third party toolsets in the client environment.RESPONSIBILITIES: Provide technical support on event network security logs and trend analysis.Detect the full spectrum of known cyberattacks (e.g., DDoS, malware, phishing, others).Uncover and pinpoint security violations of compromised systems and devicesCorrelate security events from various capabilities to identify attacks and breaches.Analyze and acts on intelligence information to secure customer networks and devicesRecognize successful and unsuccessful intrusion attempts and compromises.Triage security events utilizing relevant details and summary information.Prepare incident reports of analysis methodology and results.Observe, document and report actions taken by malicious actors in customer networks.Accurately and appropriately prioritize and escalate incidents.Examine malware analysis reports and other reporting from incidents to correlate similar events.Conduct log and system analysis for various system, and network and security devices.Document emerging threat intelligence and reported IOCs for security tool integrations.Create and update rules or signatures in security tools and applications.Escalate identified security incidents to the appropriate teams or POCs.Recommend appropriate methods of system remediation and threat mitigation, as needed.Maintain a current understanding of the best practices and strategies used in cyber security.Motivate self and co-workers to expand knowledgebase and capabilities.REQUIRED QUALIFICATIONS: You MUST have:Technical Training, Certification(s) or Degree, 1+ years of experienceCyber Ark ExperienceCompTIA A+, Net+ or Sec+ certifiedQualifying Certification to meet DoD IAT Level II and CSSP Analyst (DoD 8570) requirements to be met within 6 months of starting the position:CEH, CFR, CCNA Cyber Ops, CCNA-Security, CySA+, GCIA, GCIH, GICSP, Cloud+, SCYBER, and/or PenTest+PREFERRED QUALIFICATIONS Even BETTER if you have:5+ years of relevant experienceStrong analytical, organizational and project management skillsUnderstanding of networking fundamentals, the OSI model, and TCP/IP protocolsKnowledge of attack methods and techniques (DDoS, brute force, spoofing, etc.)Experience reviewing network, host and application audit logs (system, security, etc.)Relevant security certifications (Network+, CEH, CCNA, etc.)Familiarity of security standards (NIST, FISMA, Fed RAMP, DCID, CNSS and DoD 8500)Knowledge of cloud IT solutions and security considerations of cloud solution deploymentExperience with any SIEM or log aggregation system, Splunk preferredThe likely salary range for this position is $71,206 - $96,338. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.Scheduled Weekly Hours:40Travel Required:NoneTelecommuting Options:HybridWork Location:USA LA Bossier CityAdditional Work Locations:Total Rewards at GDIT:Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation’s most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.
Full Time
12/1/2024
Bossier City, LA 71111
(24.6 miles)
Type of Requisition:PipelineClearance Level Must Currently Possess:SecretClearance Level Must Be Able to Obtain:SecretPublic Trust/Other Required:NoneJob Family:Software DevelopmentJob Qualifications:Skills:C / C++, JavaScript, Software Applications, Software DevelopmentCertifications:NoneExperience:9 + years of related experienceUS Citizenship Required:YesJob Description:Deliver solutions to complex problems as a Software Developer Advisor at GDIT. Here, you’ll tailor solutions to the unique requirements of our clients. With a career in Software Development, you’ll make the end user’s experience your priority and we’ll make your career growth ours.At GDIT, people are our differentiator. As a Software Developer Advisor, you will help ensure today is safe and tomorrow is smarter. Our work depends on a Software Developer Advisor joining our team in Bossier City, LA. This position is 100% on sight in Bossier City, LA.HOW A SOFTWARE DEVELOPER ADVISOR WILL MAKE AN IMPACTAssists in all phases of the software development lifecycleAssists in user/business needs and functionality to plan and design software systems to meet those needsAssists with creating a variety of models and diagrams that show programmers the software code needed for an applicationPerforms software updates, refinement, testing, and debugging to meet business needsProvides analysis for reports on software project specifications, activities, or statusAdvises on the software or system for optimal documentation and future maintenance and updatesMay coach and provide guidance to lessexperienced professionalsAssists in research, design, development on application softwareWHAT YOU’LL NEED TO SUCCEED:Required Experience: BA/BS degree and 5+ years of related experience additional years can be considered in lieu of degreeRequired Technical Skills:Software: C, C++, scripting (bash, tcsh, Java Script),Operating Systems: Linux (must), WindowsOther Skills: agile experience, System/Software Design, GitLabRequired:US CitizenshipComp TIA Sec+Must have an active secret clearanceOnsite Position at Bossier City, LAGDIT IS YOUR PLACE:401K with company matchComprehensive health and wellness packagesInternal mobility team dedicated to helping you own your careerProfessional growth opportunities including paid education and certificationsCutting-edge technology you can learn fromRest and recharge with paid vacation and holidaysThe likely salary range for this position is $95,722 - $115,000. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.Scheduled Weekly Hours:40Travel Required:Less than 10%Telecommuting Options:OnsiteWork Location:USA LA Bossier CityAdditional Work Locations:Total Rewards at GDIT:Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation’s most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.
Full Time
11/9/2024
Shreveport, LA 71150
(22.0 miles)
CONQUERING CYBERSPACEWith the constant evolution of today’s technology, information and communications can be optimized like never before. Responsible for a wide range of weaponry, training and intelligence efficiencies, Cyberspace Operations Officers are the foremost experts on the vast world of cyberspace. From computerized, satellite and airborne communications to postal operations and tracking systems, these irreplaceable assets play a critical role in planning missions and ensuring the effectiveness of our cyberspace capabilities.REQUIREMENTSYou must meet several requirements before joining the Air Force. These concern your background, overall health and other standards set by the Air Force, Department of Defense and federal law.Minimum EducationBachelor’s degree with a focus in computer and information sciences, engineering, mathematics, computer science, management information systems or other related disciplines QualificationsKnowledge of electronics theory, information technology, telecommunications and supervisory and control systems including cryptography, vulnerability assessment and exploitation techniquesCompletion of Undergraduate Cyberspace training and mission qualification training in specialty areaCompletion of a current Single Scoped Background Investigation (SSBI)Completionof Officer Training School (OTS), AirForce Academy (AFA) or AirForce Reserve Officer Training Corps (AFROTC)Must be between the ages of 18 and 42
Full Time
11/6/2024
Bossier City, LA 71111
(24.6 miles)
Type of Requisition:PipelineClearance Level Must Currently Possess:NoneClearance Level Must Be Able to Obtain:NonePublic Trust/Other Required:NoneJob Family:Software DevelopmentJob Qualifications:Skills:BMC Helix, IT Service Management (ITSM), JavaScriptCertifications:NoneExperience:3 + years of related experienceUS Citizenship Required:NoJob Description:Deliver simple solutions to complex problems as a BMC Helix Developer at GDIT. Here, you’ll tailor cutting-edge solutions to the unique requirements of our clients. With a career in application development, you’ll make the end user’s experience your priority and we’ll make your career growth ours.At GDIT, people are our differentiator. Our work depends on a BMC Helix Developer who designs and develops solutions using BMC Helix Digital Workplace (DWP) service development including Asset management and Dashboard development. Our team implemented BMC Helix as an enterprise-wide IT Service Management (ITSM) solution for a federal government agency and is building out additional capabilities.HOW A SOFTWARE DEVELOPER SENIOR WILL MAKE AN IMPACT:Design and develop solutions using BMC Helix Digital Workplace (DWP) service development including Asset management and DashboardsCollaborate with the customer and team to design a long-term implementation roadmap and develop future BMC Helix capabilitiesDocument the customer’s requirements, customizations, and changesAnalyze the customer’s requirements and develop and design solutions using BMC Helix to satisfy those requirementsResponsible to know and convey ITIL and ITSM process flows within BMC HelixProvide BMC Helix technical leadership to support process improvement effortsPerform evaluation of alternatives for BMC Helix out-of-the-box vs. custom solutions with an assessment of risks and costsWHAT YOU’LL NEED TO SUCCEED:Education: Technical Training, Certification(s) or DegreeRequired Experience: Minimum of 3+ years of BMC Remedy/Helix development experience, specifically with BMC Helix Digital Workplace (DWP) service development experienceRequired Technical Skills: Asset Management development, Dashboard developmentRequired Skills and Abilities: Developer experience with BMC Helix Digital Workplace (DWP) service developmentPreferred Skills: Asset Management development, Dashboard developmentLocation: Hybrid from Bossier City or remote with strong preference for Louisiana based candidatesGDIT IS YOUR PLACE:Full-flex work week to own your priorities at work and at home401K with company matchComprehensive health and wellness packagesInternal mobility team dedicated to helping you own your careerProfessional growth opportunities including paid education and certificationsCutting-edge technology you can learn fromRest and recharge with paid vacation and holidaysThe likely salary range for this position is $100,856 - $136,452. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.Scheduled Weekly Hours:40Travel Required:Less than 10%Telecommuting Options:HybridWork Location:USA LA Bossier CityAdditional Work Locations:Any Location / RemoteTotal Rewards at GDIT:Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year. Paid leave and paid holidays are prorated based on the employee’s date of hire. The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation’s most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.
Full Time
11/7/2024
Bossier City, LA 71111
(24.6 miles)
Type of Requisition:PipelineClearance Level Must Currently Possess:NoneClearance Level Must Be Able to Obtain:SecretPublic Trust/Other Required:NoneJob Family:Help DeskJob Qualifications:Skills:Customer Service, Help Desk Support, IT Service Desk, TroubleshootingCertifications:NoneExperience:2 + years of related experienceUS Citizenship Required:YesJob Description:We are GDIT. We stay at the forefront of innovation to solve complex technical challenges.GDIT is your place. Make it your own by discovering new ways to securely and expertly apply the latest technology. Own your opportunity at GDIT and you’ll be a meaningful part of improving how agencies operate. Our work depends on a Help Desk Technician II joining our team to support the Department of the Navy Enterprise Service Desk (NESD) activities at our Bossier City, LA facility.At GDIT, we foster a people-centric environment. As a Help Desk Technician II supporting NESD, you will be trusted to assist customers by researching technical issues, exploring answers, and providing information and alternative solutions through a variety of methods including phone, email, chat, and enterprise ITSM.In this role, a typical day will include:Assisting and supporting end-users with technical issues and questions related to specialized Navy software systems and applications via multiple support channels including phone, email, chat sessions, web forms, and other communications methods availableApplying basic troubleshooting, issue isolation & diagnostic techniques to identify technical problems, investigate causes, and recommend solutions, or escalate tickets in accordance with existing SOPs, work instructions & knowledge articlesThoroughly documenting requests and incidents according to business processes and standard operating proceduresDocumenting detailed, specific work notes regarding the interaction with the customerProviding case status updates to management and end-users according to service level guidelinesMaintaining a high level of courteous customer service at all timesCommunicating with customers at all levels of technical and non-technical skills setAs a well-qualified candidate for this role, you:Have demonstrated root-cause analysis skillsAn ability and willingness to work and adhere to any full-time shift in our challenging, structured, 24x7 help desk environmentQUALIFICATIONSTo qualify for this role, YOU MUST have:A high school diploma or equivalent; AND2 or more years of related technical experience An ability and willingness to obtain and maintain a SECRET government clearanceAn ability and willingness to obtain an ITIL Foundations v 4 or HDI-SCA certification within 90 days of hireAn ability and willingness to work on-site, as requiredLouisiana residency, living within a reasonable driving distance of our New Bossier City (approximately 60 miles)US CitizenshipEven BETTERif you have:Demonstrated experience with Navy Applications or Service Desks such as Navy 311, LOG IT, NIS, NCORS, NEST/RAPT, or NAVSUP BSC An active SECRET clearanceAn ITIL Foundations v 4 or HDI-SCAWHAT GDIT CAN OFFER YOU:401K with company matchComprehensive health and wellness packagesInternal mobility team dedicated to helping you own your careerProfessional growth opportunities including paid education and certificationsCutting-edge technology you can learn fromRest and recharge with paid vacation and holidays Not sure this job’s the one for you Check out our other openings at gdit.com/careers. Applying for a career in GDIT’s Engagement Center is as easy as 123. To learn more about GDIT’s Help Desk or Call Center positions and our candidate application process please call 833-GDIT-123.#TSSCEThe likely hourly rate for this position is between $19.49 - $26.37. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.Scheduled Weekly Hours:40Travel Required:NoneTelecommuting Options:HybridWork Location:USA LA Bossier CityAdditional Work Locations:Total Rewards at GDIT:Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation’s most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.
Full Time
12/1/2024
Bossier City, LA 71111
(24.6 miles)
Type of Requisition:RegularClearance Level Must Currently Possess:NoneClearance Level Must Be Able to Obtain:NonePublic Trust/Other Required:BI Full 6C (T4)Job Family:Help DeskJob Qualifications:Skills:Computer Literacy, Customer Service, Help Desk Support, Technical Support, TroubleshootingCertifications:NoneExperience:1 + years of related experienceUS Citizenship Required:YesJob Description:General Dynamics Information Technology (GDIT) has opportunities for motivated, customer service oriented professionals to support the Department of Education (ED) Pivot-I Program. The ED is undertaking modernization of their environment and support, and GDIT will provide technical support and services for ED on this new modernization effort. Join GDIT and be a part of the team of men and women supporting education in one of the most exciting service desk modernization programs as a Service Desk Support Analyst at our Bossier City location.As a Service Desk Support Analyst with GDIT, your typical day will include:Resolving technical problems and answering queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systemsDiagnosing, identifying, isolating, and analyzing problems utilizing historical database recordsRouting calls to product line specialists, application, or system support specialist when appropriateMaintaining and updating records and tracking databasesAlerting management to recurring problems and patterns of problemsRequired Qualifications:High School Diploma or equivalent1 or more years of related experienceHDI-SCA certification or ability and willingness to obtain w/i 60 days of hireCompTIA A+ certification or ability and willingness to obtain w/i 90 days of hireITIL Foundations v4 certification or ability and willingness to obtain w/i 180 days of hirePreferred Qualifications:Associate's degree or equivalent3 or more years of related experienceGDIT IS YOUR PLACE:Full-flex work week to own your priorities at work and at home401K with company matchComprehensive health and wellness packagesInternal mobility team dedicated to helping you own your careerProfessional growth opportunities including paid education and certificationsCutting-edge technology you can learn fromRest and recharge with paid vacation and holidaysThe likely hourly rate for this position is between $17.17 - $23.00. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.Scheduled Weekly Hours:40Travel Required:NoneTelecommuting Options:HybridWork Location:USA LA Bossier CityAdditional Work Locations:Total Rewards at GDIT:Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation’s most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.
Full Time
12/1/2024
Bossier City, LA 71111
(24.6 miles)
Type of Requisition:PipelineClearance Level Must Currently Possess:NoneClearance Level Must Be Able to Obtain:SecretPublic Trust/Other Required:NoneJob Family:SCAJob Qualifications:Skills:Problem Resolution, Technical Troubleshooting, TroubleshootingCertifications:NoneExperience:3 + years of related experienceUS Citizenship Required:YesJob Description:We are GDIT. We stay at the forefront of innovation to solve complex technical challenges.GDIT is your place. Make it your own by discovering new ways to securely and expertly apply the latest technology. Own your opportunity at GDIT and you’ll be a meaningful part of improving how agencies operate. Our work depends on a Technical Help Desk Professional joining our team to support the Department of State (DoS) Bureau of Information Resource Management (IRM) Enterprise Service Desk Program in Bossier City, LA.At GDIT, we foster a people-centric environment. As a Technical Help Desk Professional supporting DoS, you will be trusted to work on diagnosing, resolving application issues, and providing appropriate solutions and will serve as the first point of contact for IT problem resolutions for the DoS service desk.In this role, a typical day will include:Collaborating with the Department of State to solve simple to complex IT issuesApplying basic troubleshooting, issue isolation & diagnostic techniques to identify technical problems, investigate causes, and recommend solutions, or escalating tickets in accordance with existing SOPs, work instructions & knowledge articlesThoroughly documenting requests and incidents according to business processes and standard operating procedures (SOP).Documenting detailed, specific work notes regarding the interaction with the customer.Resolving technical problems and answering queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems Routing calls to product line specialists, application, or system support specialist when appropriateYour success will be measured through satisfactory attainment of customer service level agreementsWHAT YOU’LL NEED:High School Diploma3 or more years of related experience Demonstrated experience using technical troubleshooting techniques to assist customers with resolutionAbility to obtain and maintain a Secret Level ClearanceAccess to 10 Mbps of download speed and 1 Mbps of upload speed of dedicated internet bandwidth (Satellite provided Internet Service will not qualify)Ability and willingness to work any shift during a 24/7/365 operationLouisiana residency within an approximate 60-mile radius of our Bossier City, LA facilityWork Environment:Remote opportunities available upon approvalEVEN BETTER IF YOU ALSO HAVE: HDI-SCA certification or ability and willingness to obtain within 1 year of hireITIL Foundations v4 certification or ability and willingness to obtain within 1 year of hireWHAT GDIT CAN OFFER YOU:401K with company matchCustomizable health benefits packagesCollaborative teams of highly motivated critical thinkers and innovatorsInternal mobility team dedicated to helping you own your careerRewards program for high-performing employeesNot sure this job’s the one for you Check out our other openings at gdit.com/careers.Applying for a career in GDIT’s Engagement Center is as easy as 123. To learn more about GDIT’s Help Desk or Call Center positions and our candidate application process please call 833-GDIT-123.#DoSEG #TSSCE #CEBOSSIERHDThe likely hourly rate for this position is between $22.44 - $30.36. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.Scheduled Weekly Hours:40Travel Required:NoneTelecommuting Options:HybridWork Location:USA LA Bossier CityAdditional Work Locations:Total Rewards at GDIT:Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation’s most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.
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Full Time
11/9/2024
Shreveport, LA 71150
(22.0 miles)
Description: Milton Hershey School (MHS) is one of the world's best private schools, where students in pre-K through 12th grade from disadvantaged backgrounds receive an exceptional career-focused education with housing, meals, and moreand all costs are covered. Thanks to the generosity of Milton and Catherine Hershey, who founded the school in 1909, the school is fully endowed and has the resources to ensure both students and staff are provided everything they need to thrive. MHS is hiring married couples to become flex houseparents. Flex houseparents are couples who reside in on-campus student homes, guiding and nurturing a group of approximately 8-12 students. Flex houseparents provide a consistent family-like structure for students and handle responsibilities such as driving, administering medication, budgeting, reporting, etc. When initially hired, flex houseparents cover different student homes before being assigned to one specific home. Benefits ·Salary of $43,825 per person (a total compensation package of approx. $150,000 per couple which includes free housing, meals while on duty, utilities, and more) ·Comprehensive benefits: medical, dental, and vision insurance; health savings and flexible spending accounts; life insurance; disability options; retirement savings ·Relocation assistance and paid training provided ·Schedule of nine days on followed by three days off. Workdays include a period of personal time while students are at school ·Three-week paid summer vacationQualifications: ·Experience working or volunteering with youth, preferably from under-served settings ·This is a two-person job for couples who have been legally married for at least two years ·Both spouses should be age 27 or older ·No more than three dependent children may reside in the student home ·Abide by a smoke-free and weapon-free campus. No alcohol is permitted while on duty ·Limitations on pets. Only fish and one dog of approved breeds is permitted ·Valid driver’s license; ability to become certified to drive student home vans ·Couples must be comfortable leading students in daily devotions and take students to Judeo-Christian Sunday chapel services (Note: Proselytizing is prohibited) ·High school diploma or GED required ·Must be able to lift up to 50 lbs. ·Candidates must demonstrate a high degree of integrity as all staff are role models for students. ·Both spouses must complete an individual employment application This is a unique career path that takes consideration and commitment from both spouses. If you have any specific questions before or after applying, please reach out to our recruitment team at .
Full Time
11/6/2024
Shreveport, LA 71150
(22.0 miles)
Description: Milton Hershey School (MHS) is one of the world's best private schools, where students in pre-K through 12th grade from disadvantaged backgrounds receive an exceptional career-focused education with housing, meals, and moreand all costs are covered. Thanks to the generosity of Milton and Catherine Hershey, who founded the school in 1909, the school is fully endowed and has the resources to ensure both students and staff are provided everything they need to thrive. MHS is hiring married couples to become flex houseparents. Flex houseparents are couples who reside in on-campus student homes, guiding and nurturing a group of approximately 8-12 students. Flex houseparents provide a consistent family-like structure for students and handle responsibilities such as driving, administering medication, budgeting, reporting, etc. When initially hired, flex houseparents cover different student homes before being assigned to one specific home. Benefits ·Salary of $43,825 per person (a total compensation package of approx. $150,000 per couple which includes free housing, meals while on duty, utilities, and more) ·Comprehensive benefits: medical, dental, and vision insurance; health savings and flexible spending accounts; life insurance; disability options; retirement savings ·Relocation assistance and paid training provided ·Schedule of nine days on followed by three days off. Workdays include a period of personal time while students are at school ·Three-week paid summer vacationQualifications: ·Experience working or volunteering with youth, preferably from under-served settings ·This is a two-person job for couples who have been legally married for at least two years ·Both spouses should be age 27 or older ·No more than three dependent children may reside in the student home ·Abide by a smoke-free and weapon-free campus. No alcohol is permitted while on duty ·Limitations on pets. Only fish and one dog of approved breeds is permitted ·Valid driver’s license; ability to become certified to drive student home vans ·Couples must be comfortable leading students in daily devotions and take students to Judeo-Christian Sunday chapel services (Note: Proselytizing is prohibited) ·High school diploma or GED required ·Must be able to lift up to 50 lbs. ·Candidates must demonstrate a high degree of integrity as all staff are role models for students. ·Both spouses must complete an individual employment application This is a unique career path that takes consideration and commitment from both spouses. If you have any specific questions before or after applying, please reach out to our recruitment team at .
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