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Full Time
4/1/2025
Lightfoot, VA 23090
(27.9 miles)
We’re unique. You should be, too.We’re changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded Is your work ethic and ambition off the charts Do you inspire others with your kindness and joy We’re different than most primary care providers. We’re rapidly expanding and we need great people to join our team.The Associate Market Clinical Director will directly supervise, performance manage and train Clinical Directors within in his/her assigned market. The incumbent in this role is accountable for center performance objectives, P&L, growth, and culture. In addition to being accountable for the overall clinical outcomes of his/her assigned market, they will have a portion of their time allocated to direct patient care as a PCP and/or other clinical duties. The remainder of their time allocated to leadership responsibilities including Clinical Director performance, engagement, building a strong clinical-operations synergy and culture. The allocation of time is dependent on several factors including PCP capacity, market needs, size of centers, patient membership and Regional President direction.ESSENTIAL JOB DUTIES/RESPONSIBILITIES:Directs accountability for clinical outcomes and day-to-day management of Medical Directors in multiple centers within assigned market, with regular presence in the centers under direct management, and under the supervision of the Regional President.Ensures successful clinical operations and meeting/exceeding plan market earnings.Manages, mentors and coaches Medical Directors in his/her assigned market to deliver outstanding clinical outcomes.Oversees and facilitates talent development of the PCPs, NPs, and Medical Directors in his/her centers including, but not limited to leading facilitated practice (physician shadowing/coaching), conducting 1:1s with direct reports, executing leadership development plans and performance management.Cultivates a center-level physician culture that is fully aligned with and delivering on the ChenMed core model, core values & behaviors and service standards.Assists Clinical COE in training of new practitioners within the assigned centers.Participates in recruiting and interviewing PCP and specialist candidates.Partners with Clinical COE and Talent Acquisition to support clinical talent lifecycle to accelerate Clinical talent growth, including hiring of PCPs, NPs, and Medical Directors, managing, and mentoring physicians, role modeling exemplary clinical leadership.Establishes and supports the development and cultivation of successful relationships with payers, specialists, the community, and hospitals, among others, and driving a social media presence locally, as part of the core responsibilities for the roleMonitors and supports overall market culture, responding with urgency to workplace concerns.Reviews/approves center-level referrals and provides back-up for market referral and delegated utilization authorizations.Other duties as assigned and modified at Regional President’s discretion, which may include:Assists Regional President with market quality and performance improvement initiatives.Oversees monthly scorecard reviews and in conjunction with Clinical Leadership, for delivery of quarterly clinical metric analysis.Provides training to other ChenMed entities, as needed.Develops deep relationships with providers and key stakeholders in the market.Uses the understanding of the local market dynamics to drive clinical initiatives.Builds clinical credibility and trust to deepen relationships.Assists with implementation of cost reduction and market clinical strategies.Delivers outstanding clinical outcomes and service to patient panel as a PCP (20%).Performs other duties as assigned and modified at manager’s discretion.KNOWLEDGE, SKILLS AND ABILITIES:Consistently demonstrates the following behavioral competencies:Customer focus – Builds strong customer relationships and delivers customer-centric solutions.Demonstrates self-awareness – Uses a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses.Ensures accountability – Holds self and others accountable to meet commitments.Drives results – Consistently achieves results, even under tough circumstances.Develops talent – Develops people to meet both their career goals and the organization’s goals.Drives engagement – Creates a climate where people are motivated to do their best to help the organization achieve its objectives.Interpersonal savvy – Relating openly and comfortably with diverse groups of people.Technical knowledge and skills:Excellent clinical skills.Knowledge and experience in a managed care delivery system.Knowledge of clinical outcomes and quality improvement processes.Experience of population risk management or complex chronic disease care management.History of being a natural teacher to fellow Physicians.Other skills and abilities:Good analytical skills.Ability to build relationships with external organizations.Conflict management and resolution skills.Familiar with, if not proficient in Microsoft Office Suite products, including Excel, Word, PowerPoint and Outlook.Computer skills: Comfortable with the electronic medical record (EMR) and facile with keyboarding.Ability to travel locally, regionally and nationally up to 30% of the time.Spoken and written fluency in EnglishThis job requires use and exercise of independent judgmentEDUCATION AND EXPERIENCE CRITERIA:MD or DO in Internal Medicine, Family Medicine, Geriatrics or similar specialty requiredA minimum of 2 years’ clinical experience required; 3 years preferred.Strongly prefer one (1) years’ previous experience as Medical Director or equivalent with a Medicare or Medicaid patient populationBoard eligibility is required.Board Certified in Internal Medicine, Family Medicine, Geriatrics or similar is preferred, but hires may have other sub-specialty training and board certification.Current, active license to practice medicine in State of employment.High performing physician with a proven track record of clinical leadership experience.Must have completed all internal physician training and have attained partnership.Experience with population risk management or complex chronic disease care management.Experience working with interdisciplinary teams in quality improvement and/or medical/healthcare leadership activities preferred.Preferred to be an existing high performing PCP partner and/or Medical Director within the ChenMed core model, with a proven ability to manage a panel of >400 patients with outstanding clinical, customer service and cost outcomes. Preferred to have been with the organization >2 years, be a recognized leader amongst peers, and can lead teams in quality and performance improvement initiatives.If specialty, has demonstrated leadership within his/her specialty and delivered superior outcomes, with a proven ability to deliver primary care in our model.We’re ChenMed and we’re transforming healthcare for seniors and changing America’s healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We’re growing rapidly as we seek to rescue more and more seniors from inadequate health care. ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people’s lives every single day.Current Employee apply HERECurrent Contingent Worker please see job aid HERE to apply
Full Time
4/1/2025
Portsmouth, VA 23701
(5.1 miles)
We’re unique. You should be, too.We’re changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded Is your work ethic and ambition off the charts Do you inspire others with your kindness and joy We’re different than most primary care providers. We’re rapidly expanding and we need great people to join our team.The Center Clinical Manager is a leadership role responsible for ensuring that the VIP experience is optimized through our clinical care operations by ensuring efficient center operations including, quality, compliance, human resources, patient experience, and clinical standards of care. The incumbent in this role oversees the hiring, performance management, training, and day-to-day functions of center employees, including but not limited to: Care Promoters, Pharmacy/Medication Techs and X-ray Techs. He/She collaborates with Director, Center/Exec Director, Center/COM to design and implement business strategies that help the center meet/exceed organizational goals. The Center Clinical Manager demonstrates thorough knowledge and proficiency in business strategies, clinical protocols, and leadership to ensure the center’s successful operation.ESSENTIAL JOB DUTIES/RESPONSIBILITIES:Overseas and leads the clinical teams to ensures VIP service to the center’s patients, family members.In partnership with Dyad leaders, manages the center’s clinical operations to ensure organizational objectives relative to SSP metrics, growth and strategy, membership goals are regularly met and/or exceeded.Ensures, monitors, and tracks that key performance targets are met, including but not limited to: SSP metrics, wait times, care team integrity/care promoter engagement and turnover.Leads great quality selection, hiring and on-going training and education for Care Promoters and Pharmacy/Medication Technicians. Facilitates orientation and onboarding of new Care Promoters ensuring they are fully trained to their duties including philosophy of care, patient flow and clinical competencies.Develops protocols and procedures to improve staff productivity. Collaborates with PCPs to coach, monitor and manage Care Promoter and back-office care team performance; implements progressive improvement plans when needed.Assists with the development and execution of business strategies that promote growth and support our core model.Ensures proper back-office staffing scheduling, approves staff timesheets, plans for and manages staffing shortages, performs direct care duties as/when needed.Ensures regulatory compliance with OSHA, HIPAA and other governing agencies. Enforces clinical and quality standards of ChenMed.Analyzes data to provide and provides insights which lead to process and performance improvements.Act as a liaison between patients, their families and additional care staffProvides clinical support as requested for market initiatives.Manages medical and administrative equipment inventory. Ensures availability and proper preventative maintenance of emergency equipment. Troubleshoots malfunctions; calls for repairs; and evaluating new equipment.Manages medical supply inventories to guarantee optimum levels are readily available.Completes all required training to dispense medications from medication room.Performs other duties as assigned and modified at manager’s discretion.KNOWLEDGE, SKILLS AND ABILITIES:Highly developed business and clinical acumen and acuitySuperb knowledge and understanding of general clinical operations functions, practices, techniques, processes and proceduresStrong knowledge of medical products, services, standards, policies and proceduresExcellent knowledge and understanding for clinical care principles, techniques, functions, practices, and proceduresExcellent oral and written communication skillsExcellent leadership, interpersonal and organizational skills. Able to effectively coach, mentor, inspire and encourage top performanceProven ability to consistently meet and regularly exceed organizational SSP metricsAbility to nurture and maintain high Care Promoter engagement and low turnoverAbility to effectively collaborate and influence team members, including physicians, nurses/case managers, front office staff and leaders, center directors and market/region/division leadersCapability to effectively resolve problems and achieve team goalsAbility to efficiently multi-task, seamlessly shift priorities and manage multiple projects in tandem. Ability to be and remain calm and flexible in busy or stressful situationsDetail-oriented to ensure accuracy of patient care, staff scheduling and other pertinent dutiesCustomer-focused, compassionate and empathetic with our patient population and their family membersProficient in Microsoft Office Suite products including Word, Excel, PowerPoint and Outlook, database, and presentation softwareAbility and willingness to travel locally, regionally and nationwide up to 10% of the time.Spoken and written fluency in English; Bilingual a plus (Spanish/Creole)This job requires use and exercise of independent judgmentEDUCATION AND EXPERIENCE CRITERIA:High school diploma or GED equivalent requiredBA/BS degree in Business or Healthcare Administration or a healthcare related field preferredActive and good standing Licensed Practical Nurse (LPN) in current state of employment OR a nationally accredited Certified Medical Assistant required; other clinical licensure/certifications above the minimum requirement may also be consideredA minimum of 5 years progressive work experience in a medical clinic, hospital or similarly regulated healthcare environment requiredA minimum of 2 years management experience with direct reports required; in a medical clinic, hospital or similarly regulated environment strongly preferredIV Therapy certification for LPNs where required by State Board of NursingBasic Life Support (BLS) certification from the American Heart Association (AMA) or American Red Cross required w/in first 90 days of employmentExperience working with geriatric patients is preferredEMR system experience a plusWe’re ChenMed and we’re transforming healthcare for seniors and changing America’s healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We’re growing rapidly as we seek to rescue more and more seniors from inadequate health care. ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people’s lives every single day.Current Employee apply HERECurrent Contingent Worker please see job aid HERE to apply
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