Work Location Type:HybridAbout Grainger:W.W. Grainger, Inc., is a leading broad line distributor with operations primarily in North America, Japan and the United Kingdom. At Grainger, We Keep the World Working® by serving more than 4.5 million customers worldwide with products and solutions delivered through innovative technology and deep customer relationships. Known for its commitment to service and award-winning culture, the Company had 2024 revenue of $17.2 billion across its two business models. In the High-Touch Solutions segment, Grainger offers approximately 2 million maintenances, repair and operating (MRO) products and services, including technical support and inventory management. In the Endless Assortment segment, Zoro.com offers customers access to more than 14 million products, and MonotaRO.com offers more than 24 million products. For more information, visit www.grainger.com. Compensation:This position is hourly. Start at $17.25/hour with three automatic raises in 12 months bringing your pay to $18.45/hour!Rewards and Benefits:Medical, dental, vision, and life insurance coverage starts on day one of employment.Access to up to 50% of your paycheck based on hours worked before payday.18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year.6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.Employee discounts, parental leave, and other benefits.Safety shoes provided (where applicable).For additional information and details regarding Grainger’s benefits, please click on the link below:https://experience100.ehr.com/grainger/Home/Tools-Resources/Key-Resources/New-HireThe rate of pay provided above is not a guarantee of compensation. The rate reflects the expected base pay for this role at the time of this posting based on the job grade for this position.Grainger reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion at any time, consistent with applicable law.Click here:See how you can Keep the World Working with Grainger!Customer Service Representative - Janesville, WIWe’re hiring full-time INBOUND phone service representatives! You’ll be part of a team reporting to a Supervisor, Customer Experience inMay 2025. Join us at401 S. Wright Road, Janesville, WI 53546.Shifts, Training & Work Environment:Enjoy your weekends off!! The shift we are hiring for is 8:30 a.m. to 5:00 p.m. Central time Monday through Friday.Our 8-weekONSITEonboarding andtraining academy empowers you to confidently connect with our customers through core skills like critical thinking, decision making and communication.After completing our 8-week onsite training, team members meeting work from home requirements will enjoy aHYBRIDwork environment of three days onsite and two days at home (2 days working at home are your choice and can change each week based on your preference). You can also enjoy working in the office up to 5 days!You can earn additional flexibility towork from homeup to 5 days a week, and you will be eligible to participate in a bidding process for alternate work shifts typically after 6 months.Grow with Grainger:Our highly engaged leaders and supportive team environment will help you learn, grow, and achieve success. Over time, you’ll build the skills needed to advance your career across speciality teams or into other departments of our evolving business.Our Culture:We aspire to create a culture where eachperson is comfortable being who they are, isrecognized and rewarded for their impact andcan continue to learn, grow and realize theirfull potential. You Will:Build and strengthen customer relationships by respondingto a high volume of inbound phone calls that leavecustomers with a positive impression.Demonstrate professional oral and written communicationskills including strong reading comprehensionNavigate customers’ challenges by using all resources foraccount selection, product identification, order placement,and order management.Use critical thinking skills to resolve customer concerns suchas product search, pricing and invoicing discrepancies,apply credit, and facilitate returns.Manage and mitigate risk by taking appropriate actions.Collaborate daily in a positive, team-based environmentthat’s committed to doing business with ethics and integrity. You Have:High School diploma or equivalent.1+ years of customer service experience. Inbound customer service center experience preferredStrong desire and willingness to help customers byproviding friendly, knowledgeable and effortlessexperiences.Experience with high touch, hands-on, personalized servicewith customers in a fast-paced environmentAbility to commute to our facility Ability to sit up to 8 hours a day A secure workspace dedicated to job activity (Required forwork from home/hybrid)Stable internet with ability to provide proof of internet speedsgreater than 5 megabits per second upload, 15 megabits persecond download and ping less than 80 milliseconds.(Required for work from home/hybrid) We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, protected veteran status or any other protected characteristic under federal, state, or local law. We are proud to be an equal opportunity workplace.We are committed to fostering an inclusive, accessible work environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one’s employment, should you need a reasonable accommodation during the application and selection process, including, but not limited to use of our website, any part of the application, interview or hiring process, please advise us so that we can provide appropriate assistance.