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Customer Service Jobs
Full Time
8/25/2024
Madison, WI 53719
(10.6 miles)
Job ID: 254099 Store Name/Number: WI-Madison (0154) Address: 71 West Towne Mall, Madison, WI 53719, United States (US) Hourly/Salaried: Hourly (Non-Exempt) Full Time/Part Time: Flex Position Type: Regular Your role at Sephora: As a Beauty Advisor, you'll help clients discover the power of beauty. This role is about creating personalized experiences for every client. You'll be part of a team that values your unique skills. If you love beauty and enjoy helping others feel confident, join us and help reimagine the future of beauty. Key Responsibilities:Provide Personalized Beauty Consultations: Understand clients' beauty goals and recommend products that help them look and feel their best. Demonstrate Product Application: Showcase your expertise in makeup techniques and skincare routines.Stay Current with Beauty Trends: Be the first to know about the latest beauty trends and new products at Sephora.Deliver Exceptional Client Service: Create a welcoming and inclusive environment for all clients.Participate in Sales and Promotional Events: Be part of exciting sales events and promotions.BOPIS and Client Service: Provide excellent client service when clients arrive to pick up their orders.Maintain Store Environment: Help maintain a clean, well-stocked and smoothly operating store. Qualifications/Experience:Prior equivalent work experience, preferably in retailPassion for client service and beauty.Strong communication skills and ability to multitask.Resilience and the ability to react to situations in the moment.Flexible availability to work during “peak” retail hours.Consistent and reliable attendance.Ability to lift and carry up to 50 pounds. While at Sephora, you’ll enjoy. Diversity, Inclusion & Belonging?We pledge to create a beauty community where everyone’s uniqueness is celebrated, respected, and honored. Meaningful Rewards?Sephora offers comprehensive healthcare and wellbeing benefits based on eligibility; Details about our company benefits can be found at the following link: $15.50 - $20.50/hr. The actual hourly pay offered depends on various factors, including qualifications for the position and relevant experience; and other legitimate, non-discriminatory business factors specific to the position or location. Sephora now offers a Flex (on demand) position for employees who can work anywhere from 0-19 hours a week. This flexibility allows you to balance your work schedule with other commitments. This could be a steppingstone into a more permanent position if you are looking for more in the future. Sephora is an equal opportunity employer; and values a diverse and inclusive workplace. All persons will receive consideration for employment without regard to sex, pregnancy, race, color, national origin, gender (including gender identity and gender expression), age, religion, sexual orientation, military/veteran status, disability, or any other legally protected status. Sephora is committed to providing reasonable accommodation in our recruiting processes to applicants with disabilities or other medical conditions. Sephora will consider for employment all qualified applicants, including those with a criminal history, in a manner consistent with the requirements of all applicable federal, state, and local laws, including the Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act. *This job will be posted for a minimum of 5 business days.
Full Time
9/22/2024
Delavan, WI 53115
(44.7 miles)
Pay Range: $18.10 - $23.10 About the RoleAs Merchandising Supervisor you will be the expert in merchandising and leading associates to deliver excellent customer service through sales floor merchandising, pricing and recovery. You will teach, coach, develop and supervise associates while consistently executing merchandising processes.What You’ll DoExecute store merchandising standards following visual merchandising direction, accomplishing product presentation; make decisions about and adaptations to merchandising direction based on the layout, adjacencies and needs of the store in partnership with the Merchandising ManagerMaintain a well recovered selling floor where product is displayed in a manner that is clear, easy to understand and compelling to the customerMaintain appropriate levels of product on the sales floor by remerchandising and replenishing as necessary based on sell through and seasonal changesCoach, teach and train merchandising associates to accurately and efficiently execute company merchandising direction to brand standardsExecute pricing activities in store, ensuring that price changes, sign changes and ticketing procedures are completed accurately and efficientlySupport the training of associates on merchandising standards, product knowledge, and tools adhering to Kohl’s brand standardsSupport and partner with the Operations team on merchandising incoming product, ensuring efficient executionAll Supervisor roles at Kohl’s are responsible for:Leading with integrity, honesty and fostering teamwork in an engaged and inclusive cultureExercising good judgment; taking appropriate partners as neededModeling, guiding and providing direction to associatesDemonstrating and coaching a customer service mindset, including customer service philosophies, anticipating customer needs and satisfactorily resolving issuesLeading by example by personally meeting or exceeding individual goals (e.g., productivity, credit, loyalty)Supporting strong operational standards, shortage mitigation, and merchandising presentation to include accurate pricing and proper signingPreventing loss by educating associates, monitoring daily store activity, maintaining product protection standards, ensuring company policies are followed and partnering with Loss PreventionMonitoring and adjusting resources as dictated by the business to support customer needs and workload demands when assigned as leader on dutyUse key performance indicators (KPIs) to make informed business decisions that drive overall store resultsAccomplishing multiple tasks within established timeframesTraining, monitoring and reinforcing company policies, procedures, standards and guidelinesMaintaining adherence to company safety policies for the safety of all associates and customers Key holder responsibilities include opening and closing store processes, and providing direction to associatesOther responsibilities as assigned What Skills You HaveRequiredMust be at least 18 years of age or olderStrong verbal/written communication and interpersonal skillsFlexible availability, including days, nights, weekends, and holidaysPreferred2 years experience in retail or similar industryExperience supervising teams or associates, including the responsibility for coaching to achieve daily performance goalsPay Starts At: $18.10
Full Time
9/12/2024
Madison, WI 53705
(7.7 miles)
The pay range per hour is $22.00 - $37.40Pay is based on several factors which vary based on position. These include labor markets and in some instances may include education, work experience and certifications. In addition to your pay, Target cares about and invests in you as a team member, so that you can take care of yourself and your family. Target offers eligible team members and their dependents comprehensive health benefits and programs, which may include medical, vision, dental, life insurance and more, to help you and your family take care of your whole selves. Other benefits for eligible team members include 401(k), employee discount, short term disability, long term disability, paid sick leave, paid national holidays, and paid vacation. Find competitive benefits from financial and education to well-being and beyond at .ALL ABOUT FULFILLMENTExperts of operations, process and efficiency who enable a consistent experience for our guests by ensuring guests get what they want, when they want it, and how they want it. The fulfillment team picks, preps, packs, sorts, and ships, products safely, efficiently and effectively to deliver convenience and quality for our guests.At Target, we believe in our leaders having meaningful experiences that help them build and develop skills for a career. The role of a Fulfillment Operations Team Leader can provide you with the skills and experience of:Knowledge of guest service fundamentals and experience building a guest first culture on your teamKnowledge of retail business fundamentals including: department sales trends, inventory management, guest shopping patterns, pricing and promotions strategiesSkills in planning department(s) daily/weekly workload to support business priorities and deliver sales goalsSkills in process improvements and workload efficiencyExperience helping build a team of hourly team membersAs a Fulfillment Operations Team Leader, no two days are ever the same, but a typical day will most likely include the following responsibilities:Lead and demonstrate a culture of executing all best practices as outlined with team onboarding and learning; help close skill gaps through development, coaching and team interactionsDemonstrate a service culture that prioritizes the guest service experience. Model, train and coach expectations to deliver the service standardDrive fulfillment goals, understand your role in supporting sales growth and how your departments and team contribute to and impact total store profitability, in support of your ETLUtilize your workload planning tools to complete all scheduled workload ensuring all orders are fulfilled to meet the delivery and service standardsReview all fulfillment reporting to identify gaps and develop a plan to resolve With direction from your ETL, create intra-day workload optimization plans for your teamBe an expert of operations, accuracy, process and efficiencyEnable efficient delivery to our guests by leading pickup and ship from store workloadEvaluate and recommend candidates for open positions and develop a guest-centric teamWith ETL guidance, establish clear goals around quality, accuracy, and timeliness and hold team members accountable to expectationsSupport your ETL in leading team onboarding and learningLead and coach the team to ensure accuracy and efficiency in all fulfillment processes, with guidance from your ETLClose knowledge and skill gaps through training and experiencesWork a schedule that aligns to guest and business needs (this includes early morning, evening, and weekends)Ensure supplies are ordered timely and stockedIf applicable, as a key carrier, follow all safe and secure training and processesDemonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing biasAlways demonstrate a culture of ethical conduct, safety and compliance; lead team to work in the same way and hold others accountable to this commitmentModel a safety advocacy culture by understanding how safety impacts your role and that of your team, identifying and correcting hazards, and holding team accountable to working in a safe manner to benefit themselves and others.Lead and demonstrate a culture of executing all best practices as outlined with team onboarding and learning; help close skill gaps through development, coaching and team interactionsAddress store needs (emergency, regulatory visits, etc.)Support guest services such as back-up cashier, order pick up (OPU) and Drive up (DU) and maintain a compliance culture while executing those duties, such as compliance with federal, state, and local adult beverage lawsAll other duties based on business needsWHAT WE ARE LOOKING FORWe might be a great match if:Working in a fun and energetic environment makes you excited…. We work efficiently and as a team to deliver for our guestsProviding service to our guests that makes them say I LOVE TARGET! excites you…. That’s why we love working at TargetLeading teams who are stocking, setting and selling Target products sounds like your thing… That’s the core of what we doYou aren’t looking for Monday thru Friday job where you are at a computer all day… We are busy all day (especially on the weekends), making it easy for the guest to feel welcomed, inspired and rewardedThe good news is that we have some amazing training that will help teach you everything you need to know to be a Fulfillment Operations Team Leader. But, there are a few skills you should have from the get-go:High school diploma or equivalentMust be at least 18 years of age or olderPrevious retail experience preferred, but not requiredLead and hold others accountableLearn and adapt to current technology needsWork independently and as part of a teamManage workload and prioritize tasks independentlyWelcoming and helpful attitudeEffective communication skillsWe are an awesome place to work and care about our teams, so we want to make sure we are clear on a few more basics that we expect: Access all areas of the building to respond to guest or team member issuesInterpret instructions, reports and informationAccurately handle cash register operations as neededClimb up and down laddersScan, handle and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 44 pounds without additional assistance from others, and team lift items 45-100 poundsAbility to communicate on multiple frequency devices and operate handheld scanners, and other technology equipment as directedFlexible work schedule (e.g., nights, weekends and holidays); reliable and prompt and regular attendance necessary.Americans with Disabilities Act (ADA)Target will provide reasonable accommodations with the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please visit your nearest Target store or reach out to Guest Services at 1-800-440-0680 for additional information.
Full Time
9/6/2024
Madison, WI 53705
(7.7 miles)
Starting Hourly Rate / Salario por Hora Inicial: $16.50 USDALL ABOUT TARGETAs a Fortune 50 company with more than 400,000 team members worldwide, Target is an iconic brand and one of America's leading retailers.Working at Target means the opportunity to help all families discover the joy of everyday life. Caring for our communities is woven into who we are, and we invest in the places we collectively live, work and play. We prioritize relationships, fuel and develop talent by creating growth opportunities, and succeed as one Target team. At our core, our purpose is ingrained in who we are, what we value, and how we work. It's how we care, grow, and win together.ALL ABOUT SERVICE & ENGAGEMENT Advocates of guest experience who welcome, thank, and exceed guest service expectations by focusing on guest interaction and recovery. Advocates of both physical and digital services and solutions who are knowledgeable about capabilities and features that drive adoption, usage and ultimately guest loyalty. Empowered to make shopping effortless and seamless for guests at the checklanes, guest services, gift registry, pick-up and drive up.At Target, we believe in our team members having meaningful experiences that help them build and develop skills for a career. The role of a Guest Advocate can provide you with the: Ability to communicate and interact with guests to build an inclusive guest experienceAbility to blend problem solving and decision making to positively impact the guest experience and resolve guest concerns Ability to adapt to different guest interactions and situationsExperience promoting and selling various benefits, offerings and servicesAs a Guest Advocate, no two days are ever the same, but a typical day will most likely include the following responsibilities:Demonstrate a service culture that prioritizes the guest service experience by delivering the service standardCreate a welcoming experience by authentically greeting all guestsObserve to quickly understand whether a guest needs assistance or wants to interact. Follow body language and verbal clues to tailor your approachEngage with guests in a genuine way, which includes asking questions to better understand their specific needsBe knowledgeable about the tools, products, and services available in the total store, and specific to your area, to solve issues for the guest and improve their experienceThank the guest in a genuine way and let them know we’re happy they chose to shop at TargetScan and bag all guest items efficiently, neatly and in compliance with food safety standards and company best practicesWork efficiently to minimize guest wait time while maintaining guest service and accuracyMake the guest aware of current and upcoming brand launches, store activities and eventsSpeak to the benefits of the Target RedCard with every guest and assist them through the application processUnderstand and show guests how to use Wallet and the other features and offerings within the Target AppBe familiar with all fulfillment services, and know how to direct the guest to enroll, activate and use themAttempt every return and follow register prompts, be empowered to make it right for the guest while following Targets policies and proceduresMake it right for the guest by de-escalating any negative situations and recover the guest shopping experience while following Target’s policies and proceduresDeliver easy and seamless service to all Order Pick Up, Drive Up, and Registry guestsMaintain a clean, clutter free work area (including gathering abandoned items, baskets, and hangers)Stock supplies during store open hours while being available for the guestDemonstrate a culture of ethical conduct, safety and complianceWork in a safe manner at all times to benefit yourself and others; identify and correct hazards; comply with all safety policies and best practicesSupport guest services such order pick up (OPU) and Drive-up (DU) and maintain a compliance culture while executing those duties, such as compliance with federal, state, and local adult beverage laws.All other duties based on business needsWHAT WE ARE LOOKING FORWe might be a great match if:Working in a fun and energetic environment makes you excited…. We work efficiently and as a team to deliver for our guestsProviding service to our guests that makes them say I LOVE TARGET! excites you…. That’s why we love working at TargetYou enjoy interacting with people all day and making things easy for others…. Interacting with guests, solving concerns and making the guests day better is core of what we doYou aren’t looking for Monday thru Friday job where you are at a computer all day… We are busy all day (especially on the weekends), making it easy for the guest to feel welcomed, inspired and rewardedThe good news is that we have some amazing training that will help teach you everything you need to know to be a Guest Advocate. But, there are a few skills you should have from the get-go:Communicating effectively, including using positive language and attentive to guests needsWelcoming and helpful attitude toward guests and other team membersAttention to detail while multi-taskingWilling to educate guests and sell products and servicesLearn and adapt to evolving technology needsWork both independently and with a teamWe are an awesome place to work and care about our teams, so we want to make sure we are clear on a few more basics that we expect:Accurately handle cash register operations and cash transactionsAbility to work outdoors in various climatesScan, handle and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 15 pounds and occasionally lifting or moving merchandise up to 40 pounds Flexible work schedule (e.g., nights, weekends and holidays) and regular attendance necessaryAmericans with Disabilities Act (ADA)Target will provide reasonable accommodations with the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please visit your nearest Target store or Supply Chain Facility or reach out to Guest Services at 1-800-440-0680 for additional information.
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