Workforce Management SchedulerKenosha Branch12355 Uline Way, Kenosha, WI 53144Customer Service is the heartbeat of Uline! As a Workforce Management Scheduler, you will coordinate call center schedules and monitor staffing to ensure optimal coverage to deliver the best-in-class experience our customers have come to love and expect.Better together!This position is on-site, and we are looking for people who share our passion.Position ResponsibilitiesBuild, publish and maintain optimized schedules across Uline's national customer service team.Manage non-production activities for proper staffing levels to meet service levels.Analyze and report on scheduling and staffing trends to provide overall coverage improvement recommendations to leadership.Partner with management to identify and drive Workforce Management (WFM) process improvements.Support customer service command center responsibilities monitoring real-time activities and volume.Minimum RequirementsHigh school diploma or equivalent. Bachelor’s degree preferred.2+ years in customer service and / or Workforce Management (WFM) with experience using WFM software.Microsoft Excel experience with intermediate knowledge of formula definitions.NICE WFM (IEX) scheduling system experience is preferred.Strong multi-tasking, organizational and communication skills with excellent attention to detail.BenefitsComplete health insurance coverage and 401(k) with 6% employer match that starts day one!Multiple bonus programs.Paid holidays and generous paid time off.Tuition Assistance Program that covers professional continuing education.Employee PerksCaf featuring affordable daily meal options from local restaurants.On-site fitness center and beautifully maintained walking paths.Best-in-class, clean, modern facilities.About UlineUline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,000 employees across 13 locations.Uline is adrug-free workplace.EEO/AA Employer/Vet/Disabled#LI-CB2#CORP(#IN-PPCS)

Customer ServiceTeam LeadPay from $28 to $35 per hourwith significant growth and earning potential!KenoshaBranch12355 Uline Way, Kenosha, WI 53144Leading the way with legendary customer service - at Uline! As Customer Service Team Lead, ensure our representatives are trained and empowered to be the ultimate problem solvers and deliver the fast, friendly and customer-focused experience our customers love.Better together! This position is on-site, and we are looking for people who share our passion.Position ResponsibilitiesCoach and develop Customer Service Representatives in all areas including product knowledge, policies and procedures as well as performance metrics.Review phone, email and other customer interactions to evaluate quality, track results and provide coaching and performance reviews for increased success.Provide feedback to management on processes improvements that increase efficiency and customer satisfaction.Facilitate team meetings and one-on-one sessions to communicate policy updates, company information and provide training and coaching.Handle escalated customer issues and provide weekly support for customer interactions.Minimum RequirementsHigh School diploma or equivalent required. Bachelor’s degree preferred.3+ years of customer service experience.2+ years of experience in a leadership / supervisory role preferred.Effective communication skills.BenefitsComplete health insurance coverage and 401(k) with 6% employer match that starts day one!Multiple bonus programs.Paid holidays and generous paid time off.Tuition Assistance Program that covers professional continuing education.Employee PerksCaf featuring affordable daily meal options from local restaurants.On-site fitness center and beautifully maintained walking paths.Best-in-class, clean, modern facilities.About UlineUline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,000 employees across 13 locations.Uline is adrug-free workplace.EEO/AA Employer/Vet/Disabled#LI-AP3#LI-IL001(#IN-KNMANC)

Customer ServiceManagement TraineePay from $25 to $30 per hour with significant growth and earning potential! KenoshaBranch12355 Uline Way, Kenosha, WI 53144A new career opportunity is calling! Are you an emerging customer service leader Join Uline as a Customer Service Management Trainee to gain on-the-job skills at our state-of-the-art call center and empower our reps to deliver legendary customer service. Don’t put your career on hold - apply for this unique opportunity now!Better together! This position is on-site, and we are looking for people who share our passion.Full-Time Hours:24/7 operation - Various shifts available with set schedules.Position ResponsibilitiesMaster all aspects of customer service management through a comprehensive hands-on training program.Manage and develop a team of customer service representatives by setting clear goals, evaluating team performance and providing constructive feedback.Review department procedures and standards to identify areas for improvement.Minimum RequirementsBachelor’s degree.Strong track record of customer-focused service, teamwork and attention to detail.Prior leadership / management experience is a plus.BenefitsComplete health insurance coverage and 401(k) with 6% employer match that starts day one!Multiple bonus programs.Paid holidays and generous paid time off.Tuition Assistance Program that covers professional continuing education.Employee PerksCaf featuring affordable daily meal options from local restaurants.On-site fitness center and beautifully maintained walking paths.Best-in-class, clean, modern facilities.About UlineUline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,000 employees across 13 locations.Uline is adrug-free workplace.EEO/AA Employer/Vet/Disabled#LI-AP3#LI-IL001(#IN-KNCS)

Software Development ManagerPay from $121,000 to $185,000 per yearCorporate Headquarters12575 Uline Drive, Pleasant Prairie, WI 53158Are you an experienced software development leader looking for your next mission Join Uline as a Software Development Manager, where you’ll guide talented teams to deliver innovative software solutions that power a growing North American company!Better together! This position is on-site in Pleasant Prairie, WI or Waukegan, IL based on need, and we are looking for people who share our passion.Position ResponsibilitiesManage and develop a team of Java software developers and foster a high-performance team culture.Provide technical direction and guidance to ensure production of scalable, resilient software solutions.Collaborate with architects, product owners and software engineers to implement new applications.Oversee planning and execution for complex projects, ensuring quality and efficiency.Foster strong partnerships with business teams to align IT solutions with company goals.Minimum RequirementsBachelor's degree.10+ years in application development with proven experience managing high-performing development teams.Experience with custom application software development and packaged software implementations.Knowledgeable in Waterfall and Agile Scrum development processes.BenefitsComplete health insurance coverage and 401(k) with 6% employer match that starts day one!Multiple bonus programs.Paid holidays and generous paid time off.Tuition Assistance Program that covers professional continuing education.Employee PerksOn-site caf and first-class fitness center with complimentary personal trainers.Over four miles of beautifully maintained walking trails.About UlineUline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,000 employees across 13 locations.Uline is a drug-free workplace.EEO/AA Employer/Vet/Disabled#LI-JR1#CORP(#IN-PPITL1)

Office ManagerKenosha Branch12355 Uline Way, Kenosha, WI 53144Office orchestrator wanted. Are you a meticulous multitasker with impeccable customer service skills Then you belong at Uline as Office Manager of our Kenosha branch! Support our management team and office operations for our growing company.Better together! This position is on-site, and we are looking for people who share our passion.Position ResponsibilitiesManage office staff and daily administrative operations effectively and efficiently.Prepare reports, documentation and presentations.Act as liaison between Uline and building facilities, vendors, visitors, etc.Identify, troubleshoot and make recommendations for improvements on office-related issues.Minimum RequirementsHigh school degree or equivalent. Bachelor’s degree preferred.7+ years of Office Administration / Management experience.Excellent organization, time management and multitasking skills.Strong communication and customer service skills.Proficient in Microsoft Office.BenefitsComplete health insurance coverage and 401(k) with 6% employer match that starts day one!Multiple bonus programs.Paid holidays and generous paid time off.Tuition Assistance Program that covers professional continuing education.Employee PerksCaf featuring affordable daily meal options from local restaurants.On-site fitness center and beautifully maintained walking paths.Best-in-class, clean, modern facilities.About UlineUline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,000 employees across 13 locations.Uline is adrug-free workplace.EEO/AA Employer/Vet/Disabled#LI-AS6#LI-IL001(#IN-KNOF)

Software Development Team Lead - WebPay from $121,000 to $160,000 per yearCorporate Headquarters12575 Uline Drive, Pleasant Prairie, WI 53158Enhance and support world-class websites while growing your career at Uline. As a Software Development Team Lead, sharpen your full-stack technical skills using leading-edge technologies to support our eCommerce platform. Uline continues to grow, creating new opportunities and job stability you can count on.Better together!This position is on-site in Pleasant Prairie, WI or Waukegan, IL based on need, and we are looking for people who share our passion.Position ResponsibilitiesGuide and mentor a team of software developers in creating applications based on business needs.Collaborate across departments to manage web team priorities and assignments.Review code to ensure top-quality work that meets Uline’s standards.Communicate web team progress and performance updates to leadership.Minimum RequirementsBachelor's degree in information technology, computer science or a related field.8+ years of experience with a strong understanding of object-oriented design, web architecture and database design.Skilled in delivering web and eCommerce solutions using ASP.NET, MVC, C# and JavaScript.Proficient in code versioning and CI / CD tools.BenefitsComplete health insurance coverage and 401(k) with 6% employer match that starts day one!Multiple bonus programs.Paid holidays and generous paid time off.Tuition Assistance Program that covers professional continuing education.Employee PerksOn-site caf and first-class fitness center with complimentary personal trainers.Over four miles of beautifully maintained walking trails.About UlineUline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,000 employees across 13 locations.Uline is adrug-free workplace.EEO/AA Employer/Vet/Disabled#LI-MW2#CORP(#IN-CORPH)