Pittsfield, MA • (5.6 miles) • Full Time • $20.00 to $21.25 / hr • 10/27/2026

Job Title: Customer service representative (Call center) Onsite Location: Perferx Lab, 25 Downing Three, Pittsfield, MA 01201 Work Schedule: Monday–Friday, 8:30 AM–5:00 PM EST Employment Type: CTH Pay Rate: $20-$21.25/hr on w2 Duration: 6 months contract to hire Job Summary We are seeking a customer-focused Customer Service Representative to handle customer inquiries and provide timely, professional support. Responsibilities include managing inbound and outbound calls, emails, and chats, processing orders and rework requests, troubleshooting issues, providing order updates, and maintaining accurate records. Key Responsibilities Respond to customer inquiries via phone, email, and chat. Process customer orders and rework requests accurately. Troubleshoot order issues and resolve customer con

Charlemont, MA 01339 • (25.8 miles) • Full Time • $17.00 / hr • 10/7/2026

Night Call Center Representative: Are you passionate about the outdoors and delivering unforgettable guest experiences? Join the team at Berkshire East this Winter as a Guest Experience Representative in our Call Center, where you'll play a key role in welcoming and supporting guests as they explore our adventure-filled destinations in the beautiful hills of Charlemont, Massachusetts. As our night time Call Center Representative, you'll assist guests with questions, bookings, and on-site needs - ensuring every interaction is friendly, informative, and efficient. You'll also work closely with departments across the company to help create seamless, high-quality experiences for all who visit. We're a company that values both guest satisfaction and employee well-being. In this role, you'll be