General Summary of PositionMedStar Pharmacy is committed to providing world-class, compassionate care to every patient, every time, at every touch point. All associates are accountable for their role in meeting patient experience standards. Responsible for all pharmacy tasks relating to bedside delivery program, including: facilitating patient participation; acting as pharmacy liaison between patients and physicians, social workers, nurses, and inpatient/outpatient pharmacy staff; preparing prescriptions; and coordinating payment and deliveries.
Primary Duties and ResponsibilitiesContributes to the achievement of established department goals and objectives and adheres to department policies, procedures, quality standards, and safety standards. Complies with governmental and accreditation regulations.Acts as support staff in the pharmacy when needed or when assigned or requested by management.Communicates with patient regarding prescription cost/co-pays and their ability to pay. Collects payment for prescriptions; processes cash, check, credit card transactions; secures appropriate signatures; and, ensures compliance with HIPAA requirements.Delivers prescriptions to patient's room and shows medications to patient; offers and facilitates counseling by a pharmacist if requested; hands prescriptions to patient's nurse in secure bag for storage on the floor until patient is discharged.Identifies discharge patients via the EMR, educate patients about benefits of the bedside delivery program, and encourages and facilitates participation. Works to eliminate any potential barriers to patient participation in bedside delivery program. Coordinates with the bedside liaison/runner and pharmacy staff to organize bedside delivery prescriptions in designated areas of the pharmacy in order of priority. Change priorities of bedside prescriptions in pharmacy system. Performs data entry of new prescriptions in pharmacy system, including demographics, insurance plans, and prescription information according to policy. Brings to the attention of a pharmacist any claims requiring overrides. Troubleshoots insurance claim rejects and follows up on problem prescriptions.Collaborates with social worker, nursing, physicians, and other pharmacy staff to troubleshoot any issues requiring intervention including prior authorizations, clarifications, re-writes, referrals, and alterative medications.Works with all members of a patient's healthcare team to secure prescriptions in advance of discharge, ensuring that prescriptions are either brought or sent to the pharmacy for filling. Attends daily/weekly/monthly meetings with interdisciplinary teams to grow the program through promotional events, education, and relationship building.Participates in meetings, committees, and represents the department and hospital in community outreach efforts. Participates in multi-disciplinary quality and service improvement teams.Performs other duties as assigned. Documents the delivery of the bedside medications in the EMR at the time of delivery to include time, date, nurse name/ family member, and notes about the medications. Identifies and pursues new areas of business opportunity within the facilities for bedside. Facilitates and maintains collaborative internal partnerships to ensure maximum prescription volumes and capture rates. Works directly with social workers and case management to determine financial needs for discharge patients' prescriptions. Participates in daily rounding with the multidisciplinary team to exchange information about discharge to include discharge location, potential discharge date and time, discharge pick-up plans, and discharge medications. Identifies pharmacy benefits in the EMR. Contacts outside pharmacies to gather information and to resolve pharmacy benefits coverage and prescription eligibility and claim problems.
Minimum QualificationsEducationHigh School Diploma or GED required or equivalent; Associate's degree in related field preferred
Experience5-7 years Retail or ambulatory care pharmacy experience. required and Customer service experience and sales experience preferred
Licenses and CertificationsPTCB - Pharmacy Technician Certification Board Upon Hire required or the ExCPT (Exam for the Certification of Pharmacy Technicians). Upon Hire required and Pharmacy technician licensure or registration as required by the state where the pharmacy is located. Upon Hire required
Knowledge, Skills, and AbilitiesExcellent verbal and written communication skills.Excellent computer and mathematical skills, customer service skills, and problem-solving skills.
Why MedStar Health At MedStar Health, we understand that our ability to treat others well begins with how we treat each other. We work hard to foster an inclusive and positive environment where our associates feel valued, connected, and empowered. We live up to this promise through:
Strong emphasis on teamwork - our associates feel connected to each other and our mission as an organization. In return, our effective team environment generates positive patient outcomes and high associate satisfaction ratings that exceed the national benchmark.Strategic focus on equity, inclusion, & diversity - we are committed to equity for all people and communities. We continue to build a diverse and inclusive workplace where people feel a sense of belonging and the ability to contribute to equitable care delivery and improved community health outcomes at all levels of the organization.Comprehensive total rewards package - including competitive pay, generous paid time off, great health and wellness benefits, retirement savings, education assistance, and so much more.More career opportunities closer to home - as the largest healthcare provider in the Baltimore-Washington, D.C. region, there are countless opportunities to grow your career and fulfill your aspirations.
About MedStar HealthMedStar Health is dedicated to providing the highest quality care for people in Maryland and the Washington, D.C., region, while advancing the practice of medicine through education, innovation, and research. Our team of 32,000 includes physicians, nurses, residents, fellows, and many other clinical and non-clinical associates working in a variety of settings across our health system, including 10 hospitals and more than 300 community-based locations, the largest home health provider in the region, and highly respected institutes dedicated to research and innovation. As the medical education and clinical partner of Georgetown University for more than 20 years, MedStar Health is dedicated not only to teaching the next generation of doctors, but also to the continuing education, professional development, and personal fulfillment of our whole team. Together, we use the best of our minds and the best of our hearts to serve our patients, those who care for them, and our communities. It’s how we treat people.MedStar Health is an Equal Opportunity (EO) Employer and assures equal opportunity for all applicants and employees. We hire people to work in different locations, and we comply with the federal, state and local laws governing each of those locations. MedStar Health makes all decisions regarding employment, including for example, hiring, transfer, promotion, compensation, benefit eligibility, discipline, and discharge without regard to any protected status, including race, color, creed, religion, national origin, citizenship status, sex, age, disability, veteran status, marital status, sexual orientation, gender identity or expression, political affiliations, or any other characteristic protected by federal, state or local EO laws. If you receive an offer of employment, it is MedStar Health's policy to hire its employees on an at-will basis, which means you or MedStar Health may terminate this relationship at any time, for any reason.