Hickory, NC 28602 • (30 miles) • Full Time • 10/24/2026

Join a dedicated team committed to providing exceptional service to our patients. We are looking for a dynamic and friendly individual to become a key member of our call center. If you thrive in a fast-paced environment, excel at multitasking, and have a passion for delivering top-notch customer service, we’d love to hear from you! Key Responsibilities: Call Management: Professionally handle incoming calls to schedule appointments for new and existing patients, ensuring timely and efficient service. Routing & Coordination: Direct calls to the appropriate departments or individuals as necessary. Data Entry: Accurately collect and update patient and insurance information using Open Dental software. Cross-Training: Engage in cross-training across various departments, with opportunities for ro

Boone, NC 28607 • (38.1 miles) • Full Time • $15.00 to $18.00 / hr • 10/5/2026

Description: Department: Clinical Services We are looking for a Call Center Representative that will be the liaison between the clinic staff and our current and potential patients. The successful candidate will be able to accept ownership for effectively solving patient issues , complaints and inquiries; keeping patient satisfaction at the core of every decision and behavior. Responsibilities: Manage large amounts of inbound and outbound calls in a timely manner Follow communication “scripts” when handling different topics Communicate directly with providers and clinic staff in order to facilitate resolutions for our patients Identify patients’ needs, clarify information, research every issue and provide solutions and/or alternatives Build sustainable relationships and engage patients by t