Job ID NumberR3835Employment TypeFull timeWorksite FlexibilityHybridJob SummaryResearching, organizing, writing, editing, and producing documentation. Organizing material and writing descriptive copy according to standards regarding order, clarity, conciseness, style, and terminology.Job DescriptionWe are looking for a Senior Technical Writer to create and maintain technical documentation that communicates complex technical information to both technical and non-technical audiences. This position will be full-time and hybrid.What You’ll Do:Develop and execute a documentation strategy that aligns with the organization's product development and release cyclesCollaborate with product managers, developers, and subject matter experts to understand documentation needsWrite, edit, and format technical documentation, including user manuals, online help, release notes, API documentation, and knowledge base articlesTranslate complex technical concepts into clear, concise, and user-friendly contentIdentify and understand the target audience(s) for each document or piece of contentTailor documentation to suit the knowledge level and needs of different user groupsProficiently use documentation tools and softwareMaintain version control for documentationCreate or collaborate with graphic designers to include visual elements like diagrams, screenshots, and illustrations to enhance comprehensionEnsure consistency in visual elements and formattingConduct usability testing of documentation with end users to gather feedback and make improvementsIterate and update documentation based on user feedback and changing product featuresEnsure that documentation complies with industry standards, regulations, and best practicesMaintain documentation quality and consistency across all materialsCoordinate translation and localization efforts for documentation as needed for global audiencesEnsure that translated content maintains the same level of accuracy and clarityProvide training to end users and collaborate with other teams, including support, product management, and development, to gather information and feedbackKeep documentation up-to-date with product changes, enhancements, and new featuresCommunicate updates to users through release notes and other channelsCollect and analyze user feedback to identify areas for improvement in documentationProvide support and guidance to users seeking help through documentationWhat You'll Need:Required:Bachelor's degree in technical writing, English, computer science, or a related field10+ years of experience in technical writing, including experience in a senior or lead roleStrong writing and editing skills, with a keen eye for detail and grammarProficiency in using technical writing tools and softwareFamiliarity with documentation best practices, standards, and style guidesKnowledge of content management systems and version control systemsAbility to quickly grasp complex technical concepts and communicate them effectivelyStrong organizational and project management skillsExcellent communication and collaboration skillsExperience with Agile development methodologies is a plusFamiliarity with the subject matter or technology being documented is beneficialMinimum 7 years of experience with API documentationMinimum 9 years of experience with documentation strategy developmentMinimum 10 years of experience with documentation tools and version control systemsMinimum 8 years of experience in usability testingMinimum 10 years of experience ensuring compliance with industry standardsMinimum 5 years of experience in translation and localization coordinationMinimum 10 years of experience in training and collaboration with other teamsMinimum 10 years of experience in collecting and analyzing user feedbackMinimum 8 years of experience writing technical documentation for cloud-based software, such as Salesforce, AWS, and SnowflakePhysical Demands:Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standardsSedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitorReasonable Accommodation StatementIf you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to or (888) 824 – 8111.Equal Employment Opportunity Policy StatementIt is the policy of CAI not to discriminate against any employee or applicant due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Employees and applicants of CAI will not be subject to harassment due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.